Mice and Surfaces

Hello, i just started a class SolidWorks, i want to make full use of my Razer Tartarus ( in association with Synapse ofcourse) but both software do not like each other compared to using the scroll function of the mouse.The function in SolidWorks is ScrollUp or ScrollDown to zoom out or in.This is not working very good.Has somebody else the same problem? Thank you,Mondriaan

Well, I bought the Viper Ultimate approximately a month and a half ago and today I wanted to use it, but when I turn it on, the only thing that comes on is the DPI button light and it blinks. Does anyone have the same problem and/or know how to fix it?

i’ve try a couple times to register product my deathadder chroma.. but it always poped .. 

I've been using my Razor Viper Wireless daily now for a couple of years. Over the last couple of weeks I've noticed the battery life being no where near as good as it used to be.Today, from a full charge (94% as it no longer charges to 100%), the mouse turned off after 4.5 hours of use (RGB off, 1000hz refresh, using wirelessly).I've seen a couple posts on here with the similar issue. Hoping there is a fix for the battery issue, if not it may be time to invest in a different mouse.

Hello , I have had a razer mouse for a long time but recently for an unknown reason I have been getting frame drops when moving my mouse in game , whether I am turning 5 degrees or so on my game can go from 400 frames to 10 frames per second. I have a very powerful pc and the polling rate for it should be fine. THIS PROBLEM ONLY HAPPENS WHEN IM PLAYING A GAME FROM THE EPIC GAMES LAUNCHER. I know its only with razer because I tried to run an epic games game with a corsair dark core pro se and a trust office mouse ( both borrowed from a friend ) and this ran completely fine . I have a razer viper mini and a razer viper v2 pro Pubg battlegrounds and I have a problem with both but even more with the viper mini. I love the feel with the razer mice and want to play my favourite games without unplayable frame drop. Thank you, kind regards.

Hello, recently was given an old Lancehead Tournament Edition mouse and it seems to be stuck on demo mode. Synapse does not even recognize the mouse even if it is plugged in. No infrared light either just the chroma lights. How can I reset or take the mouse out of demo mode? Thank you in advance!

你好，我剛剛購買了 Razer Deathadder v3 pro，在貼上握把膠帶時我搞砸了。我需要購買一套新的以便重新申請。請問在台灣哪裡可以買到 Razer Deathadder v3 pro 握把膠帶？BR,繪圖。魯 

Hello, Until yesterday I was able to use the secondary function "scroll left or right" via the hypershift key. A great function for Excel. Unfortunately, this no longer works. I use the mouse without the Razer software, as I use it on a company computer (no third-party software allowed). Does anyone have any idea what has happened here? Can I reset the mouse to factory settings using a key combination?

I broke my dongle on my deathadder v2 x hyperspeed and can’t find a replacement. Found a super cheap basilisk x hyperspeed mouse with dongle and was wondering if i can pair that dongle to my deathadder since their both hyperspeed mice.Thanks

So I got my Razer Naga since 2012 (I’m using it now), and it has 3 interchangeable right-side panels.I see only huge new shiny mouses, for big hands. My hand is slim and I use the smallest right-side panel.Why can’t you do another mouse like this? I want to buy a new one!  Please!  

Hello, when I plug my razer deathadder v2 mini mouse into my computer, its light turns on, but it doesn't move when I move it, please help me with this.

Hello,I need help getting a replacement USB dongle for my DAV3 gaming mouse.. Are the stock dongles able to pair with another mouse? For example - If I had a separate DAV3 dongle or Viper V2 Pro dongle would I be able to pair it with my DAV3? Would really appreciate advice, thanks!Kam

I recently bought myself a wonderful Deathadder V2 Hyperspeed mouse. The instructions say that when the battery is low, the LED will flash red frequently. But right now my mouse has very little charge, but I don't see any blinking. Please help me with this problem. Maybe someone had it?

Hello, my razer viper v2 pro mouse is not connected wirelessly. No matter how many times I insert and remove the key, it only works for 2-3 minutes and turns off. Can you tell me what to do?

Hello, I've lost the dongle for my Razer Basilisk V3 x Hyperspeed mouse, and I can't find a suitable dongle for this mouse in the 'spare parts' section of the website. I only see ones for the 'Basilisk Ultimate' and the 2-in-1 dongle for keyboard and mouse. So, if I get one of those, can I still use my mouse as before, especially without any issues, or do I have to use the dongle specifically for my mouse, the 'Basilisk V3 x Hyperspeed'

How do I globally block the prompt for company users to download and install Synapse when they connect a new mouse using a script, registry edit or Group Policy? I know each person can decline but we have a bunch of shared desks and every user gets that prompt at every desk the first time they connect a Razer mouse and it’s annoying and unnecessary. Thank you in advance.

My mouse won't move. I changed the battery, connected Bluetooth but it cannot move. It can only press the left and right buttons and drag them up and down 

Hello, when I put my Razer Cobra Pro on my Mouse Dock Pro and charge it, it is at 20% and glows red but the color does not change when it is charging, is it normal that it does not change color?Only when I put it down again and it is already 100% charged and then put it back on the mouse dock does it light up green.Is that normal?

So my Razer Viper died a few days ago and i replaced it with a naga v2 and saw that there a pucks sold as battery.So i also got an Puck, now I dont have the wireless charging thing for a rough 100 bucks and it seems that the "original puck" inside the mouse is just a cheap plastic placeholder, that doesnt even charge the mouse.So now im kinda confused how this sh... even works and if I do need that charging station.

I had an IT person point out that my mouse mat does not look normal & that I should get it checked out. Thought it was just what happens once it has been used for a while, although this happened the same day I began using it. Difficult to explain what is happening. It looks like all the ‘lights’ below the surface now have outlines. Even the logo in the top right is outlined with fine hairline ‘cracks’. This is the best word to describe it.  

I charge Basilisk Ultimate on the dock. After PC is turned off it shows charging status. The problem is that after it’s fully charged, it stays on green light forever. Is it anyway to make it turn off the lights after fully charged? It turn off the lights if it’s idle for 5min. (that’s what I set), but not on the dock, if it’s on the dock charging the lights stays always on indicating charge level, stays green after fully charged.

A bought my DeathAdder at the end of the last year, the mouse comes today, when i was going to configurate, the Razer Synapse doesn´t detect it, i already uninstalled a  lot of times, search for tutorials (on the Razer´s Site and Youtube), but nothing solves my problem. My last hope is quest to the community.

I really like this mouse it is my first gaming mouse I like its color and its looks and I think it is a very good mouse for starters

I got a Cobra Pro recently and it was working fine but suddenly it won’t connect to my pc and I can’t use it. However, if I plug it in either wirelessly or wired into the front of my pc it works fine. It only happens when it’s connected directly into my motherboard on the back of my pc. I’ve tried reinstalling Razer Synapse and updating my pc but it still won’t work.

I broke my basilisk v3 scroll wheel, Do you know where I can buy it?