Mice and Surfaces

Hello, when I plug my razer deathadder v2 mini mouse into my computer, its light turns on, but it doesn't move when I move it, please help me with this.

Hello,I need help getting a replacement USB dongle for my DAV3 gaming mouse.. Are the stock dongles able to pair with another mouse? For example - If I had a separate DAV3 dongle or Viper V2 Pro dongle would I be able to pair it with my DAV3? Would really appreciate advice, thanks!Kam

I recently bought myself a wonderful Deathadder V2 Hyperspeed mouse. The instructions say that when the battery is low, the LED will flash red frequently. But right now my mouse has very little charge, but I don't see any blinking. Please help me with this problem. Maybe someone had it?

Hello, my razer viper v2 pro mouse is not connected wirelessly. No matter how many times I insert and remove the key, it only works for 2-3 minutes and turns off. Can you tell me what to do?

Hello, I've lost the dongle for my Razer Basilisk V3 x Hyperspeed mouse, and I can't find a suitable dongle for this mouse in the 'spare parts' section of the website. I only see ones for the 'Basilisk Ultimate' and the 2-in-1 dongle for keyboard and mouse. So, if I get one of those, can I still use my mouse as before, especially without any issues, or do I have to use the dongle specifically for my mouse, the 'Basilisk V3 x Hyperspeed'

How do I globally block the prompt for company users to download and install Synapse when they connect a new mouse using a script, registry edit or Group Policy? I know each person can decline but we have a bunch of shared desks and every user gets that prompt at every desk the first time they connect a Razer mouse and it’s annoying and unnecessary. Thank you in advance.

My mouse won't move. I changed the battery, connected Bluetooth but it cannot move. It can only press the left and right buttons and drag them up and down 

Hello, when I put my Razer Cobra Pro on my Mouse Dock Pro and charge it, it is at 20% and glows red but the color does not change when it is charging, is it normal that it does not change color?Only when I put it down again and it is already 100% charged and then put it back on the mouse dock does it light up green.Is that normal?

So my Razer Viper died a few days ago and i replaced it with a naga v2 and saw that there a pucks sold as battery.So i also got an Puck, now I dont have the wireless charging thing for a rough 100 bucks and it seems that the "original puck" inside the mouse is just a cheap plastic placeholder, that doesnt even charge the mouse.So now im kinda confused how this sh... even works and if I do need that charging station.

I had an IT person point out that my mouse mat does not look normal & that I should get it checked out. Thought it was just what happens once it has been used for a while, although this happened the same day I began using it. Difficult to explain what is happening. It looks like all the ‘lights’ below the surface now have outlines. Even the logo in the top right is outlined with fine hairline ‘cracks’. This is the best word to describe it.  

I charge Basilisk Ultimate on the dock. After PC is turned off it shows charging status. The problem is that after it’s fully charged, it stays on green light forever. Is it anyway to make it turn off the lights after fully charged? It turn off the lights if it’s idle for 5min. (that’s what I set), but not on the dock, if it’s on the dock charging the lights stays always on indicating charge level, stays green after fully charged.

A bought my DeathAdder at the end of the last year, the mouse comes today, when i was going to configurate, the Razer Synapse doesn´t detect it, i already uninstalled a  lot of times, search for tutorials (on the Razer´s Site and Youtube), but nothing solves my problem. My last hope is quest to the community.

I really like this mouse it is my first gaming mouse I like its color and its looks and I think it is a very good mouse for starters

I got a Cobra Pro recently and it was working fine but suddenly it won’t connect to my pc and I can’t use it. However, if I plug it in either wirelessly or wired into the front of my pc it works fine. It only happens when it’s connected directly into my motherboard on the back of my pc. I’ve tried reinstalling Razer Synapse and updating my pc but it still won’t work.

I broke my basilisk v3 scroll wheel, Do you know where I can buy it?

I bought razer viper mini in legit store. It isn't recognised by Synapse 3 and I can't register it, couse serial number not recognised. 

I currently use the Basilisk V3 wired mouse. I want the better sensor and switches of the Basilisk V3 Pro, but I do not want the added weight the wireless components (radio + battery etc.) add to the mouse. Please consider a wired version of the Basilisk V3 Pro. Thanks you. P.S. I also use the wired version of the RAZER KRAKEN V3 wich is awesome as well.

Hello Razer SuppTeam , My Series Elite shows up as Bravo HD fw update.i try so hard to fix it because i love this Mic but in the last 3 days it dosent work no matter what i do,difrent cabels, difrent USB stocks but nothing….. i am so sad  Do you have a problem solution?Yours sincerely 

Hello, I bought the Razer Ultimate (RC30-031701) with charging station.When the mouse is in the charging station, the charging status of the mouse is shown to meCharging station displayed via RGB. Is there also the possibility of displaying the charging status on the charging station while I´m using the mouse? Or do I always have to get an extrawindow open so you can always see the charging status of the mouse?I hope someone can help me with this. In addition to the mouse, I also have the headset charger and the Razer Blackwidow v4 pro.

Hi, I cannot find firmware updates for the deathadder v2 x hypserspeed? All others ask me to plug in a cable which this does not have (and yes I've tried the wireless usb dongle). I'm having freezing issues with the hyperspeed dongle and one thing suggests updating firmware which I can't find?

My  mouse not working at all when plugged in via USB cable. I can see the pointer but it does not move at all. Not even showing in Synapse.But when i use  as wireless it works completely fine.I do not know how to fix it please help.

Razer Basilisk V3 Pro and Razer Mouse Dock Pro In Razer Synapse 3 using automatically switching are bound to the app profiles has a problem Can't use 4000hz , Will be forced down to 1000hz But if the automatically switching profiles are not bound to the app , This problem will not occur Here is a video showing what the problemhttps://youtu.be/WWVJOKn2XXA All software and hardware updated to the latest versions 

hi my mouse works fine on pc but the third button on the left hand side doesnt work when im on playstation when i have it binded to the letter p does anybody know why please help 

Hello, today I bought a razer basilisk v3 and everything works, I updated synapse but I have a problem with the scroll not working, for example, I can't scroll down and up on webside or discord… my old mouse is working but basilisk v3 not.Does anyone know what to do?

You may be wondering how I am typing this if my basilisk isn’t working, I had to use my mother’s wireless keyboard and mouse to. Last night it was working perfectly fine, sign out of windows, go to bed and wake up the next morning to my mouse looking normal, I didn’t realize anything wrong at the time, so I log into windows and I realize the cursor isn’t there. Unplug my mouse and plug it back in, nothing. Shutdown my computer and turn it on, nothing. Even checked Septic 3 and no detection, the RGB isn’t even working so I can’t even use it as fancy decor. What now?