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  • 6,596 Replies
2332 Threads
NO_ONE_KNOW
NO_ONE_KNOWInsider Mini
asked in Mice and Surfaces
Razer Basilisk V3 Pro Scroll Click Problem

I am having a problem with my Razer Basilisk v3 pro. The click scroll is not responsive, so when I use applications that require me to use the click scroll, sometimes it works and sometimes it does not. Can anyone help me find a solution?

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NO_ONE_KNOW
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mitchellmichael69Insider Mini
asked in Mice and Surfaces
CAn you use the Basilisk V3 Pro as a wired mouse?

I prefer wired mice because they are just more convenient as you don’t have to charge them, and I rarely have enough batteries and I can’t be bothered to pay for the dock. Is it possible to use the basisilsk V3 Pro as a wired mouse? Are there any downsides? As far as I’m aware, the V3 Pro has some superior hardware/software to the V3, and is not just a wireless version. Any advice please? Thanks in advance.

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Neo4EvR
paramontcp
paramontcpInsider Mini
asked in Mice and Surfaces
Viper Ultimate - Firmware stuck at 100%, only enters bootloader mode

Hello Razer Support,My Razer Viper Ultimate is currently only detected when I hold the left click + right click + scroll wheel buttons during USB connection. This puts the device into firmware update (bootloader) mode.I attempted to update the firmware using your official tool. It reaches 100% and then the mouse disconnects. After this, it no longer functions normally and only works in bootloader mode.Steps I've tried:- Multiple USB ports and cables- Running updater as administrator- Disabling antivirus/firewall- Using different PCsIt seems like the update doesn’t complete properly. Is there a way to force a firmware reset or restore it manually?Details:- Mouse: Razer Viper Ultimate- Firmware updater version: [version, if known]- OS: [Your OS, e.g. Windows 10]- Serial Number: [your serial number]I’d appreciate any guidance to recover the mouse. Thank you!

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soloJazzberryJam613Insider Mini
asked in Mice and Surfaces
Naga Trinity RZ01-02410100 can not embedded in Win 11 Pro Personalization/Lightning???

Hi! I have the Naga Trinity RZ01-02410100 and have installed the newest synapse 3 Software. I want to personalize the lightning by Win 11 Pro, because i want configure the lightning by Aura Crate (and NOT by Synapse 3), , but the Mice dont show up in my Personalize/lightning in Win 11 Pro. Uninstall Synapse 3, same Problem. Win 11 Pro 23H2 with latest Updates, Aura Crate with latest updates also. Mice is shown in System but not for lightning in Win 11 Pro. Is there a Solution for the Problem? (sorry for my bad english) Thanks for the answers

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quickJordyBlueportal262Insider Mini
asked in Mice and Surfaces
Macros not working (Razer Deathadder v2)

On a laptop without Razer Synapse installed (and I can’t install it), the macros often don’t work or function differently.I have two macros set up on my current and only profile with the mouse:Button 4 (inner side button) - left clicks at 20 cpsButton 5 (outer side button) - right clicks at 20 cpsOrdinarily on my gaming computer, the macros function as they should and click once every 0.05s. However, on my laptop or any other device, the macros function quite differently. Whenever I have multiple other input buttons held down, like keys on my keyboard, the macro stutters and will only function for about half of every second.Additionally, if I hold both buttons down at the same time, on my gaming computer with synapse installed, neither of them function, with 0 cps for both left and right click (I’d like to specify, this is not a problem I’m perfectly fine with this), however, if I hold down both buttons on any other device I instead click both left and right click at 40 cps. This also

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directDeepPucecar247
directDeepPucecar247Insider Mini
asked in Mice and Surfaces
Deathadder essential not detected by synapse 4 on Mac

Pretty sure my mouse isn’t fake, as that seems to be the answer to almost every deathadder problem. I just want to reassign the two side buttons but synapse 4 isn’t detecting the mouse. Any ideas?

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Razer.sushi.boi
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lhtkickInsider Mini
asked in Mice and Surfaces
how to turn off Motion Sync? Razer Viper V3 HyperSpeed

Razer Viper V3 HyperSpeedI feel there is a delay when it is enabled by default. I hope to add an option in the driver for players to choose whether to enable it or not, I hope razer to develop an XM mold mouse for players with small hands of 18.5cm to use. 

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SAPPHIREPuceRedgreat800Insider Mini
posted in Mice and Surfaces
Razer Naga Epic Not Listed as a Supported Device in Synapse 4 - Seeking Solutions

Hello Razer Support Team and Community,I recently received a notification regarding the discontinuation of Synapse 2.0, prompting me to investigate the transition to Synapse 4. Upon reviewing the list of supported devices for Synapse 4, I was surprised and concerned to find that the Razer Naga Epic does not appear to be included.As a dedicated user of Razer peripherals, I rely on Synapse for customizing my device settings and optimizing my gaming experience. The potential lack of support for my Naga Epic in the new software version presents a significant challenge.Could you please clarify whether the Razer Naga Epic will indeed not be supported by Synapse 4? If this is the case, what are my options moving forward to ensure continued functionality and customization for my device? I am eager to understand what solutions or alternatives Razer can provide for users of older, yet still highly functional, hardware.Thank you for your time and assistance in resolving this matter.

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jrcrashInsider Mini
posted in Mice and Surfaces
Bring back left-handed mice

As a left-handed gamer, I’ve always appreciated that Razer offered an ergonomic mouse designed for, specifically, the Deathadder Left-Handed Edition. I just wanted to throw in a suggestion (in case this is somehow seen by the Razer team), it would be amazing to see a left-handed version of the V3 or any future models. I was a big fan of the original and would love to see support for lefties return.

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Nima_EsfandiariInsider Mini
asked in Mice and Surfaces
Razer DeathAdder v2 HypedSpeed loose side buttons

Hi, I have a DeathAdder v2 HypedSpeed and Ive been usse it for more than 2 years and recently the side buttons become a little bit loose and wobbly. Is there anyway to repair it or making more stiff? (preferably without opening it) Its really a good mouse and I want to maintain it.here is a video

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Razer.sushi.boi
technoNavyPurpleONYX490
technoNavyPurpleONYX490Insider Mini
asked in Mice and Surfaces
Razer Viper v3 pro mac support on Mac Sequoia v15.3.1

Can anyone know any application support Razer Viper v3 pro on Mac, I just want to change the mouse speed. Thanks

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technoNavyPurpleONYX490
LyonWF
LyonWFInsider Mini
asked in Mice and Surfaces
[SUGGESTION] - Innovative Proposal for the Razer Cobra Pro!

Dear Razer Teams, First of all, I'd like to congratulate you on the excellent work done with the Razer Cobra Pro. The mouse is truly exceptional in terms of performance, design, and ergonomics, quickly becoming a favorite among gaming enthusiasts and professionals.To further enhance this remarkable product, I would like to propose two specific improvements in design and functionality that could significantly differentiate it in the current market: 1. Additional Button:Currently, the Razer Cobra Pro features two buttons positioned below the scroll wheel, designed in a minimalist, discreet, and functional manner. My suggestion is to launch a new variant of the Cobra Pro, maintaining all current attributes of quality, ergonomics, and precision, but adding a third button below the scroll wheel, preserving the same minimalist and compact style already appreciated by users.This simple addition could significantly expand the mouse's functionality, allowing deeper customization for macros, add

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LyonWF
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SaOKirito1005Insider Mini
asked in Mice and Surfaces
Deathadder v2 middle mouse button

My teenage kids use my computer quite often to game. I loaded up my own game tonight and now my middle mouse button isn’t functioning like it did yesterday. Is there some setting I’m missing? I reinstalled razer synapse and unlinked the mouse and relinked the mouse from the computer and restarted it. Nothing is letting my use the middle mouse click anymore.

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Razer.sushi.boi
thefdrv
thefdrvInsider Mini
asked in Mice and Surfaces
Razer Cobra Pro Bluetooth Connection issue (Windows 11)

Razer Cobra Pro cannot be found in the Bluetooth settings.When I turn on Bluetooth mode on the mouse, Windows prompts me to connect the Razer Cobra Pro.However, it still does not connect to my PC or laptop (both running Windows). 

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galaxyrain49
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MitchJanssen
posted in Mice and Surfaces
Razer Deathadder button 4 and 5 not working properly

Hello, I´ve been looking around on the internet for an sollution but i can´t seem to find one. So the problem is. My button 4 and 5 on the side of the mouse aren´t working anymore. I never had this problem before but recently they quit working. The weird thing is. After i push in both the side buttons 4 and 5 and the 2 buttons on top. They both work for like 10 seconds again. I also just found out: if i hold one of the 2 side buttons for like 2 seconds they both start working again for like 30 seconds. I really have no idea what i can do to fix this. Is it some weird option/setting from the mouse that turns dissables the side buttons and when i hold them for a small amount of time it turns on both buttons. Thanks for reading and mayby offer an sollution.

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sepp0o
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wsnip3sInsider Mini
asked in Mice and Surfaces
Brand New Razer V3 Hyperspeed Wireless Dongle not working

i have  purchased many Razer products in the past and have never had an issue until now….i just purchased  this Razer Deathadder v3 Wireless hyperspeed and the wireless dongle does not work, mouse says 0 percent battery but shows it is charging. Has been charging for hours and nothing. PLEASE HELP.

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Razer.Ten
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Carter2904Insider Mini
asked in Mice and Surfaces
Razer Mouse Dock Pro

When will we be seeing a restock? I just bought the Basilisk Pro v3 and the puck. 

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Lou_TT
Lou_TTInsider Mini
asked in Mice and Surfaces
滑鼠

客服傳訊息來說目前有庫存可購買我當下第一時間要訂購結果他一直跳通知我我該怎麼辦才能訂購

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Lou_TT
soloBlackCoralheaven586
soloBlackCoralheaven586Insider Mini
asked in Mice and Surfaces
Razer Viper Ultimate lags or "disconnects" when the 2.4 ghz dongle is plugged into the dock, but not when directly plugged into the pc.

Hello, so I have this issue where where my 6 month old Razer Viper Ultimate keeps disconnecting when the dongle is plugged into the dock which makes it unusable, but it works (with some delay, not optimal for gaming) when the dongle is plugged directly into my computer. It used to work but with some few problems, like it disconnecting for a few seconds every now and then. Now I have to play with it plugged in via the cable. This is really annoying since I bought the mouse to play wireless.. any solutions?  

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soloBlackCoralheaven586
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raminsezarInsider Mini
asked in Mice and Surfaces
Microphone not working via wireless dongle or PC Bluetooth (RZ04-04430)

Product: Razer Barracuda X – RZ04-04430Hello,I have a problem with my Barracuda X (RZ04-04430). The microphone works perfectly when connected via AUX cable and also when using Bluetooth on my mobile phone.However, when I connect the headset to my PC using the included 2.4GHz dongle, or via Bluetooth, the microphone does not work. I only hear faint static or nothing at all.I have already tried the following steps: Re-pairing the dongle using the official Headset Pairing Utility (twice). Tested the dongle and headset on another PC – same issue. Installed the latest firmware (it was already updated). Reinstalled sound drivers and checked input/output devices. I also noticed that Razer Synapse does not recognize the headset at all.Since the headset works fine via AUX and Bluetooth (on my phone), I believe the issue is with the dongle or PC Bluetooth compatibility.Could you please assist me further? If possible, I’d like to try a previous firmware version Thanks in advance for your su

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rrobbinsSCInsider Mini
asked in Mice and Surfaces
mouse dock pro

I don’t know if this is the appropriate place to ask this, but I was wondering if I might be able to get any information on if the mouse dock pro is going to be restocked anytime soon in the US and if not if anybody knew what alternatives would work?

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parkretroDeepMagenta657
parkretroDeepMagenta657Insider Mini
asked in Mice and Surfaces
Can I assign a button to a specific function? (I use Google Translate)

Can I assign a button to a specific function? (I use Google Translate) 

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parkretroDeepMagenta657
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HaileSt0rmInsider Mini
asked in Mice and Surfaces
Latest Basilisk V3 Pro 35K Firmware?

Hi, I’m new to Razer and I had just bought the Basilisk V3 Pro 35K White Edition. I’m wondering what the latest firmware version is? Mine is currently at version 1.0.4.0. I tried downloading the firmware updater for the Basilisk V3 Pro (non-35K) nut it doesn’t seem to work with my mouse. Appreciate your assistance regarding this. Thank you in advance,

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Psycobob
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sharpDarkRedFIRE OPAL540Insider Mini
asked in Mice and Surfaces
Razer Viper V3 Pro unable to connect after switching back to wireless mode after plugged in, unless system restart

whenever I noticed my mouse is about to die, I switch to wired mode. Only problem is, when I unplug it (And plug the wireless dongle back in) it wont reconnect to wireless. So I am forced restart my PC for it to conenct back. I do have Synapse installed and I did my firmware update which is already the latest version.

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Razer.Ten
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DerRuhendePandaInsider Mini
asked in Mice and Surfaces
Razer Naga Wireless 2010

Hellow Guys, I have an unconventional problem. It's about my old Razer Naga Epic Wireless 2010. I accidentally connected it yesterday with a micro USB-B cable from a Razer Lancehead 2017.Since then, there seem to be problems with the switches. They only react with a delay of approx. 1 second. (this affects all switches). Also those of the 12-button side panel. The lighting has also failed. I know it's an extremely old device but maybe someone can help me anyway? I would be very pleased.

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