Mice and Surfaces

When will this dongle come back into stock? Is there a way to stay up to date when its back in? I’ve recently lost mine to my Razer Viper V3 wireless mouse (model number RZ01-0491).

I’ve had the razer mouse for 1 year-ish, I started off using it with my steelseries QCK heavy XL, no problems at all. A few months after getting the mouse I won a raffle for a new mousepad, a steelseries QCK performance speed XL. After using it for a bit I noticed my mouse having zones where it would skip/lag and not track properly. These zones grew bigger and the mat was unusable. I switched back to my old pad, no issues. I tried a different mouse on the new one and no issues. I figured I needed to wash the new pad, so after putting that off for a while I recently got that done. The issues persisted. I went in to the store where I bought the mouse, they tested it with other mouse pads and there seems to be no fault with the mouse, except for when using it on my pad, and similar ones from the store. My question is, is this a known thing? Because I googled before choosing this pad from the giveaway and no results came up, and even googling it now, it doesn’t seem to be a widely known is

Any plans to release a standard editionof the Viper v4 Pro with the small 2.4hz adapter? Or even the normal pro version but with both the 8k dongle and the 2.4 small adapter?I hate having to connect the dongle with the included cable when I’m going to use 1000hz polling rate only. I’d rather have a clean desktop with the small adapter instead.

Hi Support! Recently bought a Pro Click v2 Vertical Edition as a gift, and the device seems to be bricked. Plugged it in, it updated/installed in Synapse, then after a restart, never turned on again in wired OR wireless mode. Important notes:The power indicators on top and bottom both do not work. Have tried it on another computer, same issue. Have tried holding every individual button for a long time, no reset. Plugging in with different cables that are verified to be working all result in the same dead result. Left it plugged in for 4 hours to see if it needed to charge, no luck.Would love to know how to remedy this, or if the device simply needs to be replaced. Also, if this were to happen again on a replacement, would we be able to fix it outside of warranty? Is this as simple as there being no power button for OFF, so there’s no way to reset it unless we were to open it up and disconnect the internal battery?

As per the title, for some reason when i use the middle button on my mouse and click it in, my PC is no longer registering the input properly, and this started happening a few months ago but have just been living with it. I have tried removing the device from my PC completely, as far as uninstallation and such, as well as reinstalling the software and drivers, and just have no idea what is going on. I did also try with and without Synapse just to see if it made a difference. The programmable side button had stopped working for a little bit as well, but just recently i noticed i was able to use it again so im not sure if that means my mouse is having a defective issue or what. Has anyone ever experiences this and found a fix? it is less than a year old so i should just use the warranty on it, but would like to make sure it is for sure not just something on my end. I also am running Windows 10, have tried in every game i have and used the mouse on my PS5 with MW2 and had the same issues.

Hello. This is a topic that’s been touched on earlier  as well, but with the Razer synapse for mac out, I’ve been trying to connect my basilisk v3 mouse, but the software seems to not recognize it at all. Have tried the typical debugging, restarting the PC/software, reinstalling the software, reconnecting the mouse I need to be able to remap my mouse buttons to use this mouse for my work, which is only avaiable via synapse. Anyone have any suggestions? Or should I consider returning this mouse since it seems like I’m not the target audience for this :/

My mouse recently stopped working all together. For a couple months it would only woked wireless not wired so i couldnt use it if it was charging which i found strange but I ignored it because i only use it wireless anyways. It randomly stopped working all together now, dongle doesnt work, cable doesnt work, usb pairing doesnt work. I got a message from windows saying that usb wasnt recognized at first but now that doesnt even show up. its as if i am trying to plug a rock into my computer my mouse isnt recognized in any way. I uninstalled and reinstalled synaspe, tried downloading firmware and pairing utility but in both cases my mouse doesnt show up. I should mention that i have a razer keyboard and a viper mini that i am using in the meantime that both work perfectly fine. I know the mouse is fully charged because i initially thought that it just died when it disconneted and when i reconnected it, it was fully charged and worked briefly up until i restarted my pc and now it doesnt wo

when i plug my mouse with the cable it works but when i plug the dongle it doesnt work is it a defect

Hey all!I was having an issue with the macro auto turn off when your mouse gets into “Wireless Power Saving” mode and it drove me crazy. I googled everywhere and people had the same issue. Then I noticed the feature name “Wireless Power Saving” mode, so I tried to use the macro with the cable plugged in the mouse. And yup, the macro didn’t go off, I set it to auto turn off in 5min, then use wired mode and the macro ran without being interrupted. So I guess problem solved then!But yeah...Razer….Please add the toggle to turn on/off the power saving mode please. Shouldn’t be that hard :(.TLDR: Use macro in wired mode then you are good to go. Hope this help and work for everyone!

If you do a quick search you will find nearly a hundred different posts and comments detailing issues with this mouse! (even more including reddit). How has Razer gotten away with not doing anything about this, especially when it is apparent the issue is with their firmware and software updates. If you buy a product from a company, and they push an update that breaks your device, are they not required to fix it? WHAT IS GOING ON HERE!?!?!?!?!?I’ve linked some threads below so you can see what I’m talking about, they must know about this right!? RMA won’t fix a thing if it’s their fault these mice are breaking! I feel like I’m losing my mind, is there any way to make Razer give us an answer!!! Please help bring this issue to their attention if you can. https://insider.razer.com/razer-support-45/razer-basilisk-v3-unable-to-maintain-stable-connection-53607https://insider.razer.com/razer-support-45/razer-basilisk-v3-stopped-working-completely-48689https://insider.razer.com/razer-support-45

Hello, I’ve lost the dongle to the viper v3 pro while travelling, can’t find it or a replacement online is it possible that I get help with this?

Bought the mouse yesterday and returned it today.How can you make the click sound so loud?  Its impossible to use it if u dont have a headset on.Currently i m using Deathadder V2 and the click sound is in comparison to v4 pro so much better. Silent and conform.Come on Razer , You can do it better

I have been trying to find skates for my Naga left handed edition but I cannot find them anywhere. I have contacted support and the answers I get are not acceptable. They say they “will let me know as soon as the skates are available for order”. They have never been available for order. I don’t even believe they make them.Now I have a perfectly funtional mouse, that I paid more than GBP100 for (!!!) and I cannot use it because the skates are too thin!!This is not good enough Razer!

I ordered the Viper V4 Pro and paid for it, but I didn’t receive an email and it doesn’t appear in my order list.

Hello Razer Team,My name is Anish, and I’m a long-time user of Razer gaming mice. I have previously used the Razer DeathAdder V2 Pro Wireless Gaming Mouse, Razer DeathAdder Essential, Razer Viper Mini Gaming Mouse, and Razer Cobra Gaming Mouse. Currently, I am using the Viper Mini, which has been my favorite so far due to its lightweight design and performance.I am very interested in testing the Razer Viper V3 Pro Wireless Gaming Mouse, as it represents the latest advancement in your esports lineup with its ultra-lightweight design and high-performance sensor.  If possible, I would love to request a sample unit for testing and evaluation. I can provide honest feedback, performance insights, and create review-based content based on my experience.I completely understand your policies regarding product sampling, and I would truly appreciate your consideration.Thank you for your time, and I look forward to your response.Best regards,Anish

When I use my mouse wirelessly, it randomly disconnects for about a second during games.When wired, it works normally. I have updated drivers, firmware and everything.  I saw someone else had this problem also, any solutions?  Br​​​​​​​Juho

Hey everyone,I wanted to share my findings so that nobody else has to spend evenings testing how to properly configure the Razer Naga Left-Handed Edition.I use this mouse on several different PCs—some of which don't have Razer Synapse installed. This means I have to rely heavily on the onboard memory. However, saving to the onboard slots isn't always reliable, which is a huge pain. Since I rely on a left-handed setup for health reasons, getting this to work properly isn't just a preference—it’s essential for me to work fluently.After a lot of trial and error, I found a workflow that actually makes the settings stick.The Workaround: Install Synapse: Use the latest version. Direct Connection: Always plug the mouse directly into the PC (avoid KVM switches during setup). Reset (Optional): If you’re having weird issues, resetting the mouse within Synapse first has solved many problems for me. Define Profiles: Create or import your profile and map your keys. Note 1: Some complex keyb

Hey, I’ve been having some really stupid and unfortunate batches of the V4 units as far as I know?  All of them (I already had 3) seem to have uneven m1 and m2 buttons that differ in height by a slight margin does this fit as a small manufacturing tolerance with all batches or am I being unlucky at this point, i have two V3’s none of them had this kind of issue whatsoever 

I’m having an issue with my Razer DeathAdder V2 HyperSpeed that I haven’t been able to resolve.The mouse suddenly stopped working properly — I can’t move the cursor at all. I tried re-pairing it with the USB dongle using the Razer Mouse Pairing software, and while the pairing process completed successfully, the problem persists.Right now, the buttons on the mouse still work, but there’s no cursor movement being detected.At this point, I suspect it might be a firmware-related issue. Would anyone happen to have access to an older firmware version or know how I could downgrade the firmware on this mouse?Any help or suggestions would be greatly appreciated.Thanks in advance!

Mat detected but not lighting up. Tried everything I’ve found online, uninstalled, installed some driver, reinstalled… nothing. Anyone found a way? Windows 10, and if it’s to update to 11, kindly point to the linux fix

Is it possible to use the same dongle on another mouse? Looks like the dongle I have with the V2 Pro doesn't work any longer. May have to find the dongle that came with the Ultimate. Will trading them off work?

I’m planned to buy a new mouse, but kinda confuse between orochi or viper whether which one is better as they got the nearly same price

How to fix this problem, I try everything on the apps but it not working. Is this issue could be part of the warrantee, if no can I fix it by changing parts ?

Hello Razer Support Team and Community,I recently received a notification regarding the discontinuation of Synapse 2.0, prompting me to investigate the transition to Synapse 4. Upon reviewing the list of supported devices for Synapse 4, I was surprised and concerned to find that the Razer Naga Epic does not appear to be included.As a dedicated user of Razer peripherals, I rely on Synapse for customizing my device settings and optimizing my gaming experience. The potential lack of support for my Naga Epic in the new software version presents a significant challenge.Could you please clarify whether the Razer Naga Epic will indeed not be supported by Synapse 4? If this is the case, what are my options moving forward to ensure continued functionality and customization for my device? I am eager to understand what solutions or alternatives Razer can provide for users of older, yet still highly functional, hardware.Thank you for your time and assistance in resolving this matter.

Hello i bought this mouse but i have weird issues with games like Valorant or CS, doing specific motions like looking left and right the mouse is acting weird freezing for couple seconds, dongle in USB 3.0 port its even worse, in 2.0 motherboard its better but i still have those issues especially in Counter Strike. First it was also on desktop like mouse would lag and all, I updated the firmware for both dongle and the mouse, it fixed desktop stutters but not in game.  I have tried other things,  like disabling fullscreen optimization made it better in valorant nothing seems to completely fix it. One thing i did not try yet is to use USB adapter and keep dongle close to mouse. I also have on my desk wifi router, tried movong it below desk more on right but it doesnt seem to change anything