Mice and Surfaces

Hi everyone,After about 4 years of loyal service, my Razer mouse is finally starting to show some battle scars. The rubber grip under the side buttons has developed a small worn spot and a bit of peeling.To be fair, considering the amount of hours this mouse has seen, I can’t really complain — it actually held up pretty well.That said, I’m curious about something:Is there any way to replace just this rubber grip piece, even outside of warranty?For example, does Razer sell replacement parts, or is there any official grip kit designed for this area?I’ve seen some universal grip tapes online, but I’m not sure if there’s something closer to the origina

Hello Razer Team,I’ll be direct: this isn't your typical customer support ticket. My birthday is coming up very soon, and instead of asking for random gifts, I decided to reach out to the brand that actually shaped my whole gaming childhood.You see, Razer was the very first gaming brand I ever touched. About 6–8 years ago, my journey started with a pair of legendary Razer Kraken headphones and a cool, fully-branded Razer mouse mat. Later, I upgraded to what I still consider a masterpiece — the Razer DeathAdder Elite / V2. I was absolutely in love with that mouse.Now, after a break, I am standing at a new starting point. I want to seriously dive back into gaming as a beginner, and I want to start this new chapter with the company that started it all for me.I want to run a little experiment and see how a beginner grows with the right gear. I’m looking to put any Razer mouse (even a budget one, an older model, or a refurbished unit gathering dust in your warehouse) through a passionate ga

Hey guys,So, this is driving me nuts. I’m using my Basilisk V3 Pro on the Firefly V2 Pro, and there’s this weird grinding/rattling noise coming from the Slider Switch area every time I move the mouse. It’s not a click, it’s more like plastic rubbing or a tiny loose part vibrating when I glide it from A to B. From Master GuideHere’s the setup:Mouse: Razer Basilisk V3 Pro (RZ01-04620) Pad: Razer Firefly V2 Pro (RZ02-0492)I used to run the Basilisk V3 26K on the exact same pad, and it was dead silent. Zero issues. So I’m pretty sure it’s not the pad itself, but something specific to the V3 Pro’s build or how these two interact.Already done the basics:Cleaned the pad and wiped the mouse down with a dry cloth. Checked the skates — they’re clean and smooth. Updated firmware for both the mouse and the pad in Synapse to the latest version.If it’s a hardware thing, I’d rather RMA it now. If there’s a fix (like tightening something, changing grip pressure, or even swapping the side panels), hit

Can someone please recommend a good mouse? I am tired of picking up the mouse three or four times to get my cursor across the screen. 

Hi guys !A little question about Polling Frequency : I have the Basilik V3 Pro, I connected it to the Mouse Dock Pro because it said it could go up to 8K (instead of the USB dongle that goes up to 2.4K), but whenever I want to go higher than 1K, I got a message telling me that the battery autonomy might be reduced, and that the CPU might be busier.Is it really worth it to go above 1K ?I mostly play MMOs, so honestly I don’t see the difference,  except that if I set my Polling Frequency too high my games actually run slower 😉Thanks !   

Dear RAZER teamLook what you’ve got with the Basilisk V3 PRO 35K!Just tweak some of its features and you’ll have the perfect mouse for office / CAD / photo / design that’s ahead of all competitors:store the lighting effects in the mouse without the need to run Synapse (business environment) implement mouse config via browser to avoid the need of software installation (managed IT environment) improve the auto toggle scroll wheel to the level of Logitec’s MagWheel but keep the tilt (that’s great!) silence the buttons a bitI bought the Basilisk V4 PRO 35K for office use and it is great! Tweak its features and it would become gorgeus. :-)Best regards

As a left-handed gamer, I’ve always appreciated that Razer offered an ergonomic mouse designed for, specifically, the Deathadder Left-Handed Edition. I just wanted to throw in a suggestion (in case this is somehow seen by the Razer team), it would be amazing to see a left-handed version of the V3 or any future models. I was a big fan of the original and would love to see support for lefties return.

Hello,Serial number: 632110H15905544My DeathAdder V2 Pro will not enter Bluetooth pairing mode, so I cannot pair it to any new computer.What I observe:1. The documented pairing combo (both side buttons + DPI stage up, held 3 seconds) has no effect. I have tried it many times, including while toggling the bottom slider BT → OFF → BT with the buttons held down.2. Windows and Android never show the mouse in their pairing screens at all. macOS does list it under nearby devices, but connecting always fails. Since macOS lists any advertising BLE device regardless of discoverability while Windows and Android only list discoverable ones, this shows the mouse is advertising but never actually becomes discoverable — it never enters pairing mode.3. The mouse originally lost Bluetooth after I removed it from a Windows laptop in order to pair it to a Mac mini. It then refused every host, including the laptop it had just been removed from.4. It currently works over Bluetooth again, but only because

$179.99 if anyone is interested.

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

Hi everyone and Razer team, I am an extremely satisfied user of the Razer Basilisk V3 35K. The ergonomics, features, and performance of this mouse are absolutely incredible, and it is easily one of the best mice I have ever owned. However, I have a question regarding the future of this lineup. As much as I love the mouse, the clicking is quite loud for nighttime use or quiet environments. Since I prefer a stealthy setup and always turn off RGB completely, a quiet operation would be the ultimate feature for me. My question is: Are there any plans to manufacture a version of the Basilisk (or separate compatible optical switches) with quiet/silent clicking technology in the future? I know that the community loves the Basilisk shape for both work and late-night gaming, and many of us would absolutely thrill to have a "Silent Edition". Thank you for your time and for making such great products!

Hello :) Ive used my Viper Ultimate for a long time now, but since a couple of weeks it keeps frequently discontecting…Ive tryed the Pairing Utility, but it doesnt work, keeps flickering on and off. Is it somehow possible to get a replacement Dongle for the Viper Ultimate (removed serial number)? Thanks in advance!

As per the title, for some reason when i use the middle button on my mouse and click it in, my PC is no longer registering the input properly, and this started happening a few months ago but have just been living with it. I have tried removing the device from my PC completely, as far as uninstallation and such, as well as reinstalling the software and drivers, and just have no idea what is going on. I did also try with and without Synapse just to see if it made a difference. The programmable side button had stopped working for a little bit as well, but just recently i noticed i was able to use it again so im not sure if that means my mouse is having a defective issue or what. Has anyone ever experiences this and found a fix? it is less than a year old so i should just use the warranty on it, but would like to make sure it is for sure not just something on my end. I also am running Windows 10, have tried in every game i have and used the mouse on my PS5 with MW2 and had the same issues.

My Razer DeatherAdder scroll wheel does not consistently work when scrolling up or down.  When scrolling it bounces around and may go down when scrolling up and vice versa.  It has been doing this for awhile and I have been dealing with it, but thought I would reach out to see if there was a fix.  I performed all the tests, firmware, testing on another computer, using compressed air, etc…  My device should still be under warranty and I do have a video available showcasing the issue (which I am sure Razer is aware of already..) Thanks!

Is there any info on if we’ll be seeing the V3/Pro this year?

I’ve recently had my Razer Naga Pro (V1) cable fail on me despite taking excellent care not to put stress on it. It no longer allows my mouse to be detected by my PC using any USB port, including all of the ones on the back of my motherboard. The mouse still works fine wirelessly through both Bluetooth and 2.4GHz with the included wireless dongle. I recently purchased a 3rd party version of the original cable and that has worked to get my mouse detected by my PC again.I would just like to know if anyone else has ever had their Razer Naga Pro original cable fail on them despite not doing anything that would damage the cable. I just don’t understand how the cable could fail if it has never had any stress put onto it. It seemingly died for no apparent reason. I also find it strange that it literally just died overnight all of a sudden. I would have expected a cable failure to start with intermittent disconnects over time first rather than just completely fail in one day after years of pro

Anyone else still have this beauty?I do, and it still works perfectly just like it did back in 2016! 

I need a replacement dongle for my Cobra Pro mouse S/N 632447

Hey Razer team,I wanted to suggest adding a BHOP (bunny hop) mode to the Viper V4 Pro, similar to the BHOP feature that Logitech SuperStrike 2 has.I think it would be a really cool addition for FPS players, especially since the Viper V4 Pro is already designed with competitive gaming in mind. It would be great if BHOP mode could be added as an option directly in Razer Synapse, and also made available through the Razer web-based configuration/software.Ideally, it could just be an optional toggle that users can turn on or off depending on what they play. That way, people who don't need it wouldn't be affected.I think this would make the Viper V4 Pro even more appealing to competitive FPS players, and I'd really appreciate it if Razer could consider adding it in a future update.Thanks!

I just bought my Viper V3 Hyperspeed and after several use, the wheel scrolling stopped working. When I changed the DPI, it will sometimes work for several seconds but then stopped again. How do I fix this?

Have the same issue as described here: razer basilisk x hyperspeed mouse cursor moving on its own/not workingI’ve been trying to fix this myself but I can’t figure it out nor can my local computer shop.the cursor is drifting to the top left of screen. I can’t click or do anything on the mouse. When I open synapse it says it’s turned off. Bluetooth doesn’t work or 2.4 I’ve uninstalled and reinstalled the drivers, checked for updates for the mouse and windows. I’ve looked through these forums trying to find a solution but nothing has worked so far. ----Ive checked all provided recomendations on this comunity and support - not helps.But tis is a fact, im not alone, and my issue is not unique:​​​​​- From the moment I bought it, I noticed something odd: the mouse would fall asleep and not wake up until I removed and reinserted the battery.- Later, even that wasn't enough; I had to turn it off, remove the battery, and reconnect the dongle.- And now, nothing works at all. Out of 10 mouse clic

Hallo Razer Team,ich nutze aktuell die Razer Basilisk V3 Pro und bin mit dem Konzept der Maus sehr zufrieden. Besonders die Form, das Tilt-Wheel, die Tastenanordnung und die Anpassungsmöglichkeiten über Razer Synapse gefallen mir sehr.Meine Frage wäre, ob Razer in Zukunft eventuell über eine Erweiterung der Basilisk-Serie nachdenkt, zum Beispiel in Form einer „Basilisk Extended Edition“ oder einer „Basilisk Vertical“.Meine Idee wäre dabei nicht einfach eine größere Basilisk, sondern eine Weiterentwicklung der bestehenden Form mit zusätzlicher Unterstützung für Ringfinger und kleinen Finger. Eine entsprechende Ablage für diese beiden Finger würde die Handposition stabilisieren und die Maus noch stärker als ergonomische Gaming-Maus positionieren.Eine vertikale Variante der Basilisk wäre ebenfalls interessant.Gibt es bei Razer Überlegungen in diese Richtung oder wäre eine solche Produktidee grundsätzlich interessant für die Zukunft?Vielen Dank.

I want to buy a replacement dongle for my Razer Viper Ultimate mouse as I’m needing to hold the dongle with a little pressure on one side or the other for it to make a connection. Sometimes this requires me fiddling around with the dongle in the dock for a while before I can use it. The Viper Ultimate usb dongle isn’t in stock but the Razer Mice and Keyboards USB HyperSpeed Dongle is in stock which shows as being compatible with the Viper Ultimate. My simple question, is there a difference between the Razer Viper Ultimate USB HyperSpeed Dongle and the Razer Mice and Keyboards USB HyperSpeed Dongle

I see there are no dongles currently available on the Razer store for the basilisk line, is there another method to purchase a replacement dongle? Are there any other Razer dongles that would work for the Basilisk line? Thank you