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Razer Support

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38974 Threads

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potatosauce.jar
posted in Razer Support

Synapse 3 Ongoing Bug with Razer Blades

Hello! I am running into a problem with my Razer Blade 15 (Early 2021 model) where my FN keys do not work when I hold fn and click them. The only work around is to open Synapse 3 and toggle the "Function Key Primary" toggle FROM "Multimedia keys" to "Function keys" then back to "Multimedia keys". A user by the name of bigpuppyman made a post about this exact issue and there were no replies and the thread was closed with no further reply. Synapse Version: 3.7.331.32911 I have tried to reinstall Synapse and the issue still persists. bigpuppyman's post describes the issue perfectly: /synapse-3-ongoing-bug-with-razer-blades-root-cause-potentially-found.81539/

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Razer.Speedcr0ss
2 years ago
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WhaTheDogeDoin
posted in Razer Support

I scratched off my razer 7.1 surround sound code. How can I retrieve it?

Using a coin, I accidentally scratched off the paper and cant see the code. So now i cant use the 7.1 surround sound on my Blackshark V2 X.

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H
2 years ago
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SlateGraybytehome873
posted in Razer Support

Silver to gold

I have now an amount of silver coins How can i convert it to gold coins ?

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samuel2050
2 years ago
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pedrochajon700
posted in Razer Support

Tengo porblemas con el sonido emvolvente en los Razer Nari Ultimate

tengo dos meses de haberlos comprado y ayer jugando unas partidas de Fortnite me aleje de mi pc y se desconectaron los headset y al volverse a conectar se escuchaba mejor el sonido envolvente luego lapage los headset y seguían con sonido al dia siguiente los volvi a conectar y esa calidad de audio desapareció y revise las configuraciones en synapse y eran las mismas pero el sonido envolvente no era igual

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P
2 years ago
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FeynmanSu
posted in Razer Support

Need recovery image for the newest Blade 17

Hi, My Blade 17(early 202 model with 3080Ti) laptop need to downgrade from Windows 11 home to Windows 10 Pro. (Company Need) Can you provide the Windows 10 Pro recovery image so I can reinstall it easier?(I have 3 machines need to do) I use the Windows 10 Pro DVD to reinstall, but it will miss all the drivers, I can't even use wifi. Please help. Thanks.

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R
2 years ago
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rainptonline
posted in Razer Support

How to Update The Product Warranty information

I registered the mouse but did not put the proof of purchase, now that i have the information but i found i cannot edit it, how can i update that?

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2 years ago
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alvaroolaechea
posted in Razer Support

Need help with keyboard razer ornata v2, this issue is driving me crazy

So this is kinda hard to explain but essentially when I press a key and I keep holding the key down but just make less pressure but without letting go fully, the key will stop pressing. I first thought this was an issue with my keyboard so I sent it back and got a new one, guess what , the same is happening so I think this may be normal behavior of this keyboard? In my experience every time you fully let go of a key it will stop pressing, not when you just apply less pressure. Is this intended? I love this keyboard but this thing is a huge turn-off for me, since I play cs go, I need to keep holding a lot of time W, and If I let a bit go, my guy, will stop walking. Please help!

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A
2 years ago
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erriksj
posted in Razer Support

unable install firmaware updater

i have mouse deathaddeer essential, after download firmware updater, i unable install... got message 'connect the device to your pc' even the mouse already connected with my pc. any suggest ? thx

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R
2 years ago
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sleekStrawberryzone967
posted in Razer Support

Error: Serial Number is Unknown when Trying to Register Product

I can't register my headset to get the activation code for 7.1 surround sound. Error says Item serial number unknown. Please help.

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Razer.Speedcr0ss
2 years ago
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henrymyf
posted in Razer Support

Razer Blade Pro 2019 Battery doesn't charge with a lightning logo

This laptop has been working properly for two years, and then suddenly the battery doesn't charge. The percentage is kept at 0%. I tried many methods, but nothing chages. I tried to upload the battery-report file, but failed. Oh, I have upgraded to Win11, by the way. Please let me know that to do! Any help will be appreciated. Thanks!

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2 years ago
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1Bill1210
posted in Razer Support

Razer phone 1 Help

Hello all, I need help please! Can this phone be updated at all? The razer 1! It's my sons phone and it says 2019 since last update. I know how to through setting but I heard razer stopped updates. I'm in UK, this was a contract phone but still wish to use it to pass on to my children or use as a back up. It runs so slow and is glitchy as hell. A phone for gamers by gamers, but no support. Can someone explain?

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R
2 years ago
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chongyunxiangInsider
posted in Razer Support

Razer Blade without battery, capped at 2.59Ghz CPU

Hi, I've recently sent my laptop for a battery replacement and after I've got it back, I've disconnected the battery and let the laptop run on power supply. I notice that the CPU is capped at 2.59Ghz. I've look at the advance power options and I don't see processor management allowing me to set the min and max processor, only system cooling.

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C
2 years ago
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bigdady3000
posted in Razer Support

Barracuda x dont connect

My headset dont conect whit the usb-c. i try in the pc and the mobile and it dont work

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B
2 years ago
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WhiteSmoketalkdirect251
posted in Razer Support

need help please

hi i order the whole keyboard, mouse, headset from costco for my cousin i don't think he use the activation code because he doesn't know much about computer, so i tried to instal the software for headset for him but i can't find the activation code card, would it be ok if i take a picture of the box that i have, to prove that i really did buy it and get an activation code for the headset please? and no i do not have the receipt of when i bought it from costco, since it was like almost a year ago :-/

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2 years ago
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headDarkSalmonQUARTZ695
posted in Razer Support

Request product information

Hi everyone, Does this product: https://www.razer.com/fr-fr/mobile-controllers/razer-kishi/RZ06-03360100-R3M1 is compatible with PUBG Mobile? And COD Mobile? Is it counted as an emulator or not?

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Razer.Speedcr0ss
2 years ago
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Spookykid
posted in Razer Support

Razer Blade Pro FHD 2017 TPM (Win11)

Hello, how can I enable TPM to upgrade to Windows 11? I can't find much you can do with the bios on this laptop it's pretty limited.

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F
2 years ago
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JR458
posted in Razer Support

Hammerhead TWS X not connecting to Asus Laptop

did anybody connect the buds to Asus G731GU laptop, so frustrated rn, Bluetooth connected and only thing working so far is hands free, Stereo says unplugged in sound settings, tried every solution in google i might have to return and refund this.

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2 years ago
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jalalalrdai
posted in Razer Support

رمز الهداية المجانية

كيف يمكني استخدام رموز الهدايا المجانية

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J
2 years ago
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ograx
posted in Razer Support

Blackwidow V3 Pro

I have the Blackwidow V3 Pro which I purchased 4 months ago and it is no longer charging and is stuck at zero. There was a synapse update yesterday which I installed so I don't know if that had something to do with it. I've tried re-installing firmware and software and trying multiple USB ports with no luck. I am trying to register it in case I need to RMA but I can no longer find the original receipt but I know I puchased in December on the 26th from Best Buy where I live. Any other ideas to try?? Can I qualify for warranty if I do not have receipt?

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Razer.Speedcr0ss
2 years ago
D
dffb_
posted in Razer Support

wolverine ultimate on pc

hi my controller on windows 10 does not function right. it will malfunction when i use the right and up dpad buttons. was wondering if it is because of the firmware or what. any help is appreciated (currently using 1.2) works flawlessly on xbox one

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D
2 years ago
Skwerlmonkey
Skwerlmonkey
posted in Razer Support

Razer Nari THX

Hello, I had been using THX and then as of the most recent Synapse 3 update, it stopped working. I was also having issues with the headset randomly disconnecting. I exited Synapse, ran the Nari connection tool, restarted my PC, and now THX is gone. How can I get the THX back as an option in Windows?

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Skwerlmonkey
2 years ago
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Franzzzzzz
posted in Razer Support

Случайно поцарапал код активации Surround Sound

Можно ли как-нибудь получить новый?

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F
2 years ago
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FourJunn
posted in Razer Support

[WTA]Warranty about buying Razer Pro click from other country

My area does not sell Razer pro click but I wanted to buy and the seller was able to provide proof of purchase. So if there is any issue with the mouse what kind of procedure I will need to do to get the mouse getting replaced/fixed. Or warranty of razer is having just like Asus international warranty?

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F
2 years ago
V
VA1N.
posted in Razer Support

Screen Flickering 2022 Razer Blade 17

I just purchased the QHD 3070 ti RB 17 (2022) from B&H. Minute I took it out of the box and turned it on - screen flickering, even during windows install. Razer support basically gave me an email of things I already did before getting me off chat quickly, but thankfully B&H RMA'd it and I should be getting another soon. Is this a common issue with this model? Should I be concerned the next one will have this too if I'm ordering from the same place? Before packing it up I did all the steps including drivers, windows updates, testing on another monitor, etc. and nothing fixed the issue. Just curious if others had this too.

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R
2 years ago
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dprithivsoor
posted in Razer Support

Razer Naga X not working

My razer naga x stops working after a few secs of plugging it in, tried on a different pc still having the same issue, Any help would be appreciated

1
R
2 years ago

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