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Razer Support

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38975 Threads

N
Nimfius
posted in Razer Support

Huntsman repeated keys

I have razer huntsman keyboard and keys is stucking/repeating sometimes (e.g. I have pressed alt+tab, but it stuck and do not switch the window, i see all opened windows like i am still holding the keys). I have contacted razer and they have provided me the replacements ( 2 times), but on all 3 keyabords this shit happened. Is it a problem with mechanical keyboards or razer or with me? This keyabord costs too much to be that shitty. Do anyone have the normal huntsman keyboard?

7
Razer.Caziel
3 years ago
D
Densons50
posted in Razer Support

Ordering a Razer Blade 15 Advanced 2020 max spec from Razer EU store

Hi. Thinking about buying this Razer blade 15 advanced , shipping to my country - Latvia. How long does the shipping take, and does it only ship from Hong Kong ? I see many people with delayed deliveries from Hong kong. Please, someone explain where do they ship from if I order to an EU country from EU site and IS IT reliable , refunds etc. Thanks, kind regards

1
Razer.Caziel
3 years ago
T
Thorgal_athman
posted in Razer Support

Synapse, the choice of fortnite's exe not working

Hey Guys, My keyboard and chroma profiles don't load when i play to Fortnite in Synapse, the choice of exe for fortnite is not good. Synapse take "FortniteClient-Win64-Shipping_EAC.exe" instead of "FortniteClient-Win64-Shipping.exe". By this fact, I cannot launch a keyboard or chroma profiles for fortnite I also cannot change the game exe in these settings... Since the last version of synapse, Version 3.5.730.72314, each time I restart my pc, the exe is the correct one in synapse until the game is launched :'( At the moment, the exe that takes place is "FortniteClient-Win64-Shipping_EAC.exe" instead of "FortniteClient-Win64-Shipping.exe" Sometimes, I have "FortniteClient-Win64-Shipping_BE.exe" instead of "FortniteClient-Win64-Shipping.exe" Thanks for your help

2
Razer.Speedcr0ss
3 years ago
A
AbsoluteZeroevertrend749
posted in Razer Support

Cracking Sound when opening/closing my RB15

Hey there, in march I sent my laptop to a repair facility to repair my noisy fans. When I got it back, after some days it startet to do those cracking noises when even I open/close the laptop. (at the right hinge) I didnt contact the support imminently since I needed the device for my master thesis an dhoped it would vanish after some weeks. But here we are 4 months later and it didnt stop; so I wanted to ask if there is anything I can do on my own to make it stop WITHOUT losing my warranty and/or sennding it for repair again? Link to video: https://streamable.com/quczto (it seems to getting worse; It was never as loud as it has been when I just took that video few minutes ago) Hope you guys can help me Many thanks

1
Razer.Caziel
3 years ago
J
Jex-LumiKhoth
posted in Razer Support

Mouse clicking issue

So for a little while now my Razer mouse seems to be acting up a bit in a few ways. I've attempted to uninstall and then reinstall the mouse and anything else that I could find online on how to fix this issue. But in general here's what's been going on: When I single click the left mouse button (at the moment this doesn't seem to be affecting the right mouse button, but it has before), the mouse often detects a double click. More recently however, it often doesn't detect anything at all. If I hold down the Left mouse button sometimes it'll either initially detect nothing at all, a single click or a double click. If it detects a single click then everything will be fine until it randomly decides I'm not holding down the button anymore. Eventually it'll detect that I AM holding down the button but it usually stops again very quickly. I have seen people say that they've had this issue fixed, but I'm not sure what to do as nothing seems to work.

3
Razer.Caziel
3 years ago
R
Rahman0265
posted in Razer Support

Can you help me ?

I have purchased a Razer Thresher Ultemate and lost the box and could not get the Surround code. I registered the product but did not get the code yet, what should I do?

1
Razer.Caziel
3 years ago
P
pbjelly777
posted in Razer Support

Built-in mic not working, but works when using my bluetooth headset

Hello, My laptop won't recognize any audio input from the built-in mic, or a mic plugged in through the audio jack. But it works fine when my Bluetooth headset is connected. Has anyone had a similar issue? I have tried every single fix I could find on the internet but I just can't bring my mic back to life. I had a problem with my mic muting itself before but managed to fix that, and for a while, I could use the built-in mic and my 3.5 headphones just fine. But now it only works if I connect my sony wireless headphones to the laptop. The speakers work fine, no issue there. But the mic just won't pick up any sound. I also tried to set up the microphone using the wizard, no luck. The troubleshooter are zero help as well. I have checked if all the relevant audio processes are running and they are. I thought about reinstalling the driver but when I tried to find the newest realtek hd audio driver I couldn't find anything from official sources and not super keen on downloading drivers

6
Razer.Caziel
3 years ago
C
CadallacticAmnesia
posted in Razer Support

Serial problems

ok. My laptop has been stolen. The police need the serial number. I registered it the day I bought it but can't find the serial number on the website. What do I do?

1
Razer.Caziel
3 years ago
A
Aety9
posted in Razer Support

Is there any way to toggle Razer Hypershift On/Off?

I just have the Razer Basilisk X at the moment and want to assign a macro to Left Click, which is normally greyed out excpt while in Hypershift. I'd like to avoid having to click 2 mouse buttons to perform this Macro, but I can't find a way to toggle Hypershift on/off. Is there a workaround or anything that would allow this? Edit: I'm using Synapse 3.5.730.72314

1
A
3 years ago
J
Jazzy_Jay0432
posted in Razer Support

Razer Phone 2 USB-C Headphone DAC Adapter

Hi, So I noticed that my Razer Phone 2 USB-C Headphone DAC Adapter has been acting up. It only works if I hold the wire in an exact position. I think the internal wire might have gotten kinked or slightly damaged. Is there a way to either fix it or get a replacement? My headphones and the phone itself seems to be working fine. It's definitely the wire of the adapter. I can't find any replacement on the Razer store, Amazon or Bestbuy. I remember it being there a few months ago but I haven't been able to find it again. Thanks.

1
Razer.Caziel
3 years ago
joseinf10
joseinf10Insider Mini
posted in Razer Support

Razer Hammerhead connection issues

It disconnects everytime and re connects, on OnePlus 8 Pro

5
Razer.Caziel
3 years ago
M
Mobile_Ranger
posted in Razer Support

Can't Register New Headset

I tried to register my new Kraken Tournament Edition Headset, and I got the "item serial number is unknown" error. I double and triple check the number for accuracy, both using the box and the headset itself. Any help you could provide to help me with the registration process would be great. Thanks

2
Razer.Caziel
3 years ago
A
asiannin_jaa
posted in Razer Support

Can't register keyboard for warranty

Hi, just trying to register my Blackwidow Elite for warranty but it keeps telling me that my serial number doesn't exist. I have double checked the numbers and letters and I am sure I am inputing the correct serial number. Just wondering how I can fix this, cheers.

1
A
3 years ago
M
MetroKnight
posted in Razer Support

Razer Kraken 7.1 Chroma Wire Damage

Hello, i got my Razer Chroma 7.1 in december 2018 , now the wire is damage internaly because i dont see any external damage and it keeps disconecting and reconecting when i move the wire.I would like to know if i still have Warranty or is it past due. I bought it in a hardware tech shop (FNAC) in Lisbon, Portugal.

1
Razer.Caziel
3 years ago
R
Rackleywiresmart660
posted in Razer Support

CODIGO DE ATIVAÇÃO

Por favor preciso do codigo de ativação para o sorround 7.1 essse codigo nao chegou na caixa como faço para ativar?

1
Razer.Caziel
3 years ago
J
Johnny_Peter_aka_JP
posted in Razer Support

Shipped order

Hello there I need some help pls so I have sent a gift to a friend of mine although when I paid I didn't sign up with my account so now I don't seem to have a way to check the status of the order and when I try to use the link provided by razer on the email I get "Site under Mantainance..." does anyone know how I can check the statusof it? Thanks for your time have a nice day.

1
Razer.Caziel
3 years ago
ClifffordW
ClifffordWInsider Mini
posted in Razer Support

Faulty Synapse 3 [Nari Essentials THX/Enhancements]

For some reason sometimes this happens I have it set to THX and when i press the button it does not change a thing not even the equalizer works and none of the enhancements work i don't know why but that is here for a long time and only way to fix it is restarting entire computer and sometimes not even that works so i don't know what to do this has been going on for long time

1
ClifffordW
3 years ago
A
Ais47
posted in Razer Support

Razer Hammer Head True Wireless Earbuds

The issue is that my left earbud is suddenly disconnecting and powering off and after that only the right earbuf works. This happens like after an hour of use so i dont think its the battery because i get them out of the case fully charge. This happens when i connect them to my phone and my laptop. An another problem i hear a noise while playing a video on youtube or music it sounds like the air its getting out of a balloon. What can I do?

0
A
3 years ago
R
rippedas
posted in Razer Support

Razer Tartarus Pro - Black Inquiry

Hi does Razer Tartarus Pro allow me to program number keypad to allow me trigger CTRL+a CTRL+s ALT+z For example if i press 7 on Tartarus can it be programmed for CTRL+a. So instead of hitting CTRL and a both keys can this be configured to number 7 for example ? So if i pressed 7 itll be like if i was hitting CTRL+a on keyboard And if it allows me how do i configure keypad numbers to assign to CTRL+a or ALT+c etc Hope to get some help Thanks

1
S
3 years ago
T
Tsuk_kani
posted in Razer Support

codigo do produto razer

ola bom dia eu ainda nao recebi o meu codigo do fone kraken que comprei para poder colocar no razer synapse como resolvo isso???

1
Razer.Caziel
3 years ago
T
Trollobirama
posted in Razer Support

Razer Kraken Ultimate Left Ear Cup Light Not Working

I have tried reinstalling synapse, plugging un-plugging the headset, deleting and installing drivers trying the headset on another computer but nothing seems to work is it hardware related? The headset is new I have bought it about 10-15 days before. Anyone else having this problem too? Should I wait for an synapse update?Waiting for your suggestions.

3
Razer.Caziel
3 years ago
I
IzzyTheFrizz
posted in Razer Support

Razer Mamba Elite issues

My mouse feels like it's on ice. Anytime i try to flick or track its always just off, and when i used to play csgo consistently I had my flicks and tracking exactly where I wanted them. Now its like my sensitivity is too slow to move around or too fast to aim well. I've already checked pointer precision and did what fixes i can think of. It happened in apex, valorant, and now even if i go back to csgo its there. I just want my mouse to be reliable when i aim. I would really appreciate any help.

1
Razer.Caziel
3 years ago
S
Skyfire123
posted in Razer Support

USB Audio controller i/o issue with Kraken tournament edition

I have a Kraken tournament edition and my issue is pretty uncommon. So basically I use the USB audio controller on my pc and I use the 3.5 mm jack on my laptop. I get both sound and mic input on my laptop (without USB controller) but when plugged in to my pc on the USB controller, I either only get audio output OR mic input depending on which one I used first. So, if I opened discord first, the only one that would work would be my microphone and when I try watching a youtube video, it gives me an error message saying audio renderer error. On the other hand, when opening a game first, the sound will work fine but the microphone no longer picks up any input. Grateful if I could find any sort of guidance on this matter. Thanks in advance!

3
Razer.Caziel
3 years ago
F
FluxTheGod
posted in Razer Support

issue with ornata chroma

i have a chroma ornata keyboard and just opening computer today to find some keys are not inputing at all, i have checked all macros or and key bindings (not even registering key press) ive tried support and telling me the serial number is invalid, yet synapse says the id is fine.

5
Razer.Caziel
3 years ago
V
Ville.Eerola
posted in Razer Support

Razer Wolverine tournament Edition breaks down after 7 months

1
Razer.Caziel
3 years ago

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