Razer Support

Hello My problem is that the base part of the chair is broken; I would need a replacement part, which I will pay for if necessary. 

Hi im loking for a replacement part for my iskur ser.No. 312103v02600547 https://drive.google.com/file/d/182IE1XxCoZPNTg_eReDx6MwgI5lu6Ut0/view?usp=drive_linkHere a link of the damaged weld https://drive.google.com/file/d/1CrbDIdW0a7-tjXFspqIViUF6LkQtkTwu/view?usp=drive_link https://drive.google.com/file/d/15Gu-WCl8xJY4ZjXQDQ09ywpHiSJ7VN28/view?usp=drive_link Thx for all

Hi, my son has a Razer Iskur gaming chair purchased on the 16th of February 2023 which sadly requires repair.Firstly, the seat pad material has cracked quite badly which is a cosmetic issue, but more critical is that the tilt mechanism base has snapped and requires replacing which renders the chair unusable. I also am unable to separate the tilt mechanism and the gas lift cylinder at this time so any advice you can offer on this would also be gratefully received.Unfortunately the seat pad has already been replaced twice for the same material cracking issues and since the replacements have no serial numbers I cannot log a support ticket.Could you please advise if replacements for these parts are available, and what might be possible?Thanks in advance!

I lost the code for it and dont have proof of purchase as it was given as a gift bought unopened from someone else. I have the serial number and other stuff, would I be allowed to buy a new code or am I stuck without 7.1 surround sound?

I have ran into this problem with Secure Boot.I have disabled Secure Boot and proceeded to do the following update:  Razer Blade Intel Firmware Updater: INTEL-SA-00459.Once it was complete, I went back to the BIOS to enable the function and once I exited the BIOS, I was prompted with the “Secure Boot Violation - Invalid Signature Detected. Check Security Boot Policy in Setup” error screen.Looking for Support on fixing this issue.

Hello,After a recent windows 11 update on my Razer Blade 15 (2018) - System SKU → RZ09-02386E92I get the error below unless I disable secure boot.I would prefer to run my laptop with secure boot enabled.How can I solve this problem?I see other people with the same problem but no solution:   

Hi, The seat cushion of my sons Razer Iskur RZ38-0227 is worn out. Is is possible to buy a new as a replacement part? He loves the chair. I would be a shame to discard it. Best regardsJ.Seedorff  

Hi,Iskur gaming chair broken Part H is broken,I was wonder whether I could buy a replacement for the same.Model: RZ38-0277Thanks

I can't enable secure boot in my BIOS after the 1.8 firmware update. Any fix for this?

I bought Razer base station v2 in 2022 and was working fine until few weeks ago it keeps connecting and disconnecting, but at sometime it disconnected and i have to restart my computer to make it work. It is not in warranty anymore. Is there anything to do to fix this issue?

Hi i seemed to be having some keys that is randomly unresponsive - specifically, keys C, left arrow key, and y. I tried deleting my keyboard in device manager and restarting but the keys still dont work properly- i need to press multiple times. Any solutions for this please?

Is replacement available for this mouse?

Hello Razer Support Team,I am currently using Razer Synapse Web and I really like the idea of managing devices directly from the browser. However, I noticed that only the Huntsman V3 series is currently supported.I own the following Razer devices:Razer HuntsmanRazer Basilisk UltimateRazer Nari UltimateI would really appreciate it if support for these devices could be added to Razer Synapse Web in future updates. Being able to configure RGB, macros, and performance settings from the web version would be extremely convenient, especially in environments where installing the desktop Synapse software is not possible.Thank you for your continuous improvements and innovation. I hope to see broader device support soon.Kind regards,

im missing my e keycap because i lost it after cleaning my keyboard and was wondering if there is any way to buy a new e keycap or get a replacement.

Can I get replacement of my dongle? Kind thanks.  

Hello, I’m looking for help with a HyperPolling Wireless Dongle that appears to have been bricked after a firmware update. Here is exactly what happened: I updated the firmware on my HyperPolling dongle through Razer Synapse. After the update completed, the dongle stopped showing any LED at all when plugged in. Razer Synapse still detects the dongle, but it will not pair or transmit wirelessly. When I attempt to pair, Synapse always returns “Pairing Failed.” My DeathAdder V3 Pro works perfectly when connected via USB (wired), so the mouse itself is not the issue. I have tried: Multiple USB ports (rear motherboard ports included) Power cycling my PC Unpairing and re-pairing Forcing pairing mode on the mouse Firmware recovery attempts   Nothing restores the dongle’s LED or wireless function.  At this point, the dongle is completely unusable wirelessly despite being detected by Synapse. This appears to be a firmware-induced partial brick. I am also unable to locate the serial number

Razer Synapse said that there was a firmware update available so I followed the steps on this website.Now, my mouse doesn’t work wirelessly anymore whether the dongle is plugged directly into my PC or plugged into the receiver.It only works in wired mode now.

My basilisk v3 pro mouse have broken scrool wheel even tho i didnt hit it trow it or nothing. I was playing Minecraft while all of a sudden it starrted stoping and not scrolling. I then opened it and found out that one side of plastic hook is broken what should i do? 

Hello,I recently purchased a Razer BlackShark V2 X headset and I am trying to activate the 7.1 Surround Sound software.The card inside the box only contains a QR code, but I cannot find or obtain the activation code. Additionally, when I try to register the product using the serial number, it says that the product is already registered.Could you please help me retrieve or reissue the 7.1 Surround Sound activation code and confirm whether my headset is genuine?I can provide photos of the headset, packaging, QR card, and serial number if needed.Thank you for your assistance.

Razer ID:GARNETUltraRedradio280Razer ID'nizle ilişkili e-posta adresi:efeates191@gmail.comDoğum tarihi:27.08.2005Adı Soyadı:Efe AteşEski telefon numarası:05058043530Yeni telefon numarası:05395737628Ülke:Türkiye

Good Day,I’m in need of assistance i recently bought a NEW Razer Kraken V4 Pro Headset from amazon however upon trying to register it keeps telling me the product is ineligible for registration and the entire serial and product code is showing in red. I have my proof of purchase as well documented. Any assistance given in helping to register the product will be appreciated greatly. 

My Alienware M15 R4 shuts down whenever I place it on top of my new Razer cooling pad. I know it's not my laptop because it would work when it's on top of anything else (couch, bed, table, etc.). As soon as I place it on top of my Razer cooling pad, laptop shuts down. My laptop would work and turn back on after I pick up the rear of my laptop and raise it up a bit, breaking the foam seal between laptop and cooling pad. I've tried all of the adapters but I keep getting the same result.  I think it has something to do with the magnets on the Razer cooling pad. Has anybody had a similar experience?

I have a Razer Naga v2 Hyperspeed. As per other posts in this forum, the first profile is the onboard profile. However, this is not working correctly when Synapse is not running or when the mouse is used in another PC (e.g. work laptop) where Synapse is not installed.I have multiple profiles in Synapse linked to different games and I have remapped the keys in these profiles. For example, button 9 is remapped to Enter in a profile linked to RDR2. And middle mouse is remapped to G in another profile linked to Metro Exodus. The first profile does not contain any remapping and is not linked to any program.When I close Synapse or use the mouse in work laptop where Synapse is not installed, button 9 is still functioning as an Enter and middle mouse is G.I have updated the firmware for the USB dongle and the mouse. I have reinstalled Synapse. I even deleted all the profiles in Synapse expect the first Default profile where there is no remapping. But somehow the mappings are saved onto the mou

I purchased a new razer keyboard. I can safely say it is the worst keyboard I have used in 40+ years. Numpad not working, sometimes keys are interpreted as mouse clicks, terrible. I was stupid enough to not keep the box, so I am stuck with an expensive piece of plastic. I tried support. Got a chatbot that asked me to enter serial, model, video, purchase proof, you name it. Then without furter notice cut me off. Tried again. Now I made it to the ticket, but just as I wanted to confirm: Oops, something went wrong, try again later. All in all this has taken me 2 hours plus. After owning a good mouse from Razer for years I thought this was a safe bet, but apparently you can be a good mouse brand, and the worst keyboard brand at the same time. I'm gonna throw my week old 180$ keyboard in the trash, where it belongs. Never again.

Hello,I am using Razer DeathAdder V3 Pro Smooth version (Model: RZ01-04630300), which was purchased as a HyperPolling bundled version.I lost the original bundled HyperPolling dongle and purchased a new HyperPolling Wireless Dongle separately.However, I have been informed that the Smooth / bundled version may not be able to pair with a newly purchased HyperPolling dongle.Currently: The new HyperPolling dongle is detected in Synapse. The mouse firmware is up to date. The mouse works normally in wired mode. Pairing utility shows “No device found.” 8000Hz cannot be enabled. I would like to ask: Is it true that the Smooth / bundled version (RZ01-04630300) cannot be re-paired with a new HyperPolling dongle? Is there any way to reset or rebind the mouse to a new dongle? Can I purchase a replacement original bundled dongle instead? I would really appreciate clarification and any possible solution.Thank you.