Razer Support

help

I need to input a new mobile number for my 2FA

Hello,I recently purchased a Razer BlackShark V2 X for PC. The product came with a promotional card stating that THX Spatial Audio could be purchased for $9.99.I have already registered my BlackShark V2 X to my Razer account. However, when I attempt to purchase THX Spatial Audio, the price displayed is $20.00 USD, not the advertised $9.99.Could you please guide me on how to claim the promotional price? I'm quite frustrated, as it feels like I'm unable to redeem an advertised offer.

With a recent patch to my synapse 2.0. I was presented with an announcement on the impending shutdown of synapse 2.0 cloud services and read that it was advised to save any current profiles.  I understand with the shutdown of cloud services , you will not be able to transport your keyboard to a new location and log in to synapse and have your profiles.My question is , will one still be able to build profiles for the keyboard locally?  Will my Anansi allow me to still map buttons with synapse 2.0, but only at the local level.  Nothing is saving to cloud.  I have for years , I have used this keyboard since 2008, loved my Anansi.  There is no other keyboard with the thumb buttons.  I use these in almost all my games.  Razer I beg you , make a newer Anansi or please legacy it into synapse 3.0.  I currently run 2.0 and 3.0. I have had to replace my Naga mouse over 6x in 18 years. My Anansi has worked on 4 differnt towers over the years. I would have stopped PC gaming

Is Razer going to release an update for this model’s Thunderbolt 4 port to allow for better support of Thunderbolt 5?  Recently bought a new CalDigit TS5 Plus and while it is recognized by the laptop, it will not display anything via the docks DisplayPort.  I see that later models of the laptop had updates to their Thunderbolt drivers, but there doesn’t seem to be any updates for the 2021 version.

i tried to  register my device to activate surrond sound but it says that my device is already registred 

I’ve had my Razer Kraken Nari Ultimate for 5 years, never with fault. Until maybe 1 week ago i checked settings to see why i couldn't hear anything, and it said my dongle wasn't showing up, basically saying my headset didn't exist in my computer. But my headset does turn on, and charges. So my troubleshooting came out to a few conclusions. 1. My dongle is broken 2. My headset somehow unpaired and i have to repair it. But when I tried to repair it my dongle showed up, but now its asking for my original cord, and i assumed it was preferred, but my other Micro USB-C cables aren't working, and if you have used the repairing software, you know the process asks you to 1. plug the dongle in, which then only if it connects, you can go to the next step. and it did, but it asks for my original cables, from 5 years ago, and nothing else is working. Anyone have advice, on cables, or if I'm not really unpaired I'm just experiencing some other problem. I really don’t want to buy a new headset, it

Hello, today all of a sudden as I turned on my PC, my dongle for the headset stopped working. In device manager it says Unknown USB Device (Device descriptor request failed). I have already tried to reinstall the drivers, update windows, plug off power supply for half an hour, use a different USB slot, change the USB cable but nothing is working. Dongle worked just fine a couple hours ago. Any more tips? 

I need help changing the phone number associated with my Razer account. I lost my old phone number a while ago, but I still have access to my email. Recently, I purchased gold coins and didn't realize I needed the OTP to proceed. How can I update my phone number?  

I downloaded the Razer audio app on my phone. Both buds are visible within the app, but they won't connect to my Bluetooth. There's no audio cue to let me know they are in pairing mode, and they were working just fine the other day. I've closed/opened the charger case, which is showing a green color, tapped the controls, held them down, and all it tells me is that it is on. Please send help, they are my favorite ones. 🥺

Can you buy a new 12 button side for the Naga V2? I like the mouse but one of the buttons has stopped working. I tried cleaning the contacts but that did not help the issue. Thanks in Advance!

Old number gone for RazerID, cannot pass 2FA to add my new number inI have access to my Email account I need to change my mobile number and I don't want to waste my razor gold

Buena noche, Necesito ayuda, tengo mis audífonos razer hammerhead pro, hace 3 dias estaba funcionando sin ningún inconveniente, se guardo en la caja de carga y cuando lo quise usar nuevamente no me encendio el auricular izquierdo, limpie los audífonos con isopos cuidadosamente, pero desde entonces no me carga y no da señal, ya deje cargando solo ese para ver si tomaba carga pero igual no cargaba y no da señal de vida. Necesito ayuda por favor, para mi son una belleza de auricular, Saludos. 

I have a razer 18, top of the range 2025 model that has a sound issue.  After about 10 mins of use the sound becomes distorted and unusable.  Tried resetting drivers but not getting anywhere. So decided it must be faulty, however, now I can’t return it even though less than 14 days Any ideas what is next step?It says I can return so I am well within my timescale

I want to register the product blackwidow v4 for warranty I bought it and it is under warranty and one of the keys does not work very well sometimes you have to press it several times or when it is pressed sometimes it stops responding

I bought a brand new blackshark v2 x ı got ıt today from the cargo ı opened product ı tried to register it for activate the 7.1 surround sound system but when ı tried to register ıt ı see the product is already registered caution

So when I talk it kind of sounds like im using a robot voice changer/effect even though im not. It was working fine just a week ago, i’ve tried deleting my microphone drivers in device manager but it still doesnt work. I’ve tried restarting my laptop as well. Please help, im using the blackshark v2 with usb sound card. The audio works fine tho (output) its just the headphones microphone thats not working.

Shout out to ​@Razer.Ten great suport fast and helped with everything 10/10 would recomden

Greetings everyone, I have an unusual issue I need help with. I own a Razer BlackShark V2 Pro and have Synapse 4 installed on my PC. I wanted to try the THX game profile, but it doesn't show Valorant as a supported game (as seen in the picture). However, the website states that it is supported, so now I'm confused about what the problem could be. Can it be an issue with synapse 4 which for some reason everyone here seems to hate or no? i

I've had a wonderful experience with my headset for 6 months now. But in the last 2 weeks it keeps disconnecting and reconnecting within 2 mins. It never seems to connect to the synapse. That wasn't a problem a month ago. I only connect with the 2.4ghz.

I have had the razor headset for four months and I started noticing cracks and very light squeaking when I turned the headphone joints side to side. Today the right side had a little plastic fall off, dislodging the cord. is there a way to fix/replace/Get a refund?

Hello Razer Support Team,I am experiencing an issue with my Razer Basilisk V3 mouse. When I lift the mouse, the RGB lighting turns off, and when I place the mouse back, it doesn’t work for 1-2 seconds. This creates some inconvenience while using the device.I would appreciate your assistance in resolving this issue. Could you please provide instructions for fixing this problem or, if possible, help with a replacement?Thank you in advance for your help.Best regards,DaniilRazer Basilisk V3

I bought Blackshark V2 X headphones in the Ozon online store, I wanted to register them, it says that this device is registered, please contact support. What should I do?

I recently bought a razar hammerhead true wirless Pro that doesn't work. I just don't understand this is the second Razer earphone that doesn't work. Razer has a problem with all devices, to be honest, the razer blade 14 2022 laptop also has a problem that cannot be fixed. one earphone was said to be defective from the factory, which the seller did not want to fix or refund the money. Then I bought some other headphones, it doesn't work either.

Hello, I have a Razer Blade 14 model 2023. It is currently in perfect condition. I have never spilled any liquids on it or dropped it, but I am experiencing issues with the space bar. Normally, the key works perfectly, but other times it simply stops working, so it can work perfectly one moment and then stop working a few minutes later. What can I do?