Razer Support | Razer Insider

Razer Support

-

40866 Threads

A
awesomenexusBlueGreen462Insider
posted in Razer Support

Trash charge port

After eight months, this phone is getting some trouble in charge,it is very hard to charge,it only works when l apply pressure at a special way,each night I have to spend a lot of time to exert pressure in different way in order to make sure it can charges ,after a lot of try and problem search ,l sure it is the problem of charge port,it seems have some problems at the start of products or the design,make the charge port have a short life span, the problem will Continued to deteriorate,the features is the charge port will completely loss the effectiveness in no longer time,I can only use the wireless charge and the wireless earphones, because l live in Hong Kong,it is very hard to seek help,and l think all rp 2 will have the same problems of charge port,so change a new will be useless,it will have the same problem after few months of use,l can only bear this problem and buy a wireless charge in near $1000 HKD but it is too expensive for me.Or connect the server and get through a lot

8
R
4 years ago
W
Wigal129
posted in Razer Support

Razer Blade 15 Freezing

Hi, My Razer Blade 15 2018 advanced edition is freezing whenever not plugged into power. This happens often when running on its own battery. Please advise

1
Razer.Speedcr0ss
4 years ago
Y
YukiAttano
posted in Razer Support

Razer Phone 2 PIN lock failure

Dear Support, after using the phone for, i guess, a month without reboot it itn't possible to unlock the phone with PIN anymore. Android asks in a scheduled time to enter the PIN instead of using the fingerprint which causes, after entering the correct PIN, a restart of this process. The screen turns shortly black and asks again for the PIN. A restart makes the phone useable again but it would be nice if there were other solutions. It is possible to work around this crash to enter the PIN (to reset the schedule), open the camera app with a double press of the power button and going into the options menu which require the PIN too but instead of turning black it shows a message that the System UI App has crashed. With a press on shutting down the app completly it is possible to close the camera options and using the phone normally. Only the access to the phone with using the PIN code fails at this time permanently. Is there a solution? I am sure restarting the phone isn't a bad idea a

5
R
4 years ago
R
RobotMan91
posted in Razer Support

Need help figuring out workaround to remap the Windows key.

Razer Synapse 2.0 did not prevent you from being able to remap the Windows key to some other key press/action/macro. Considering the windows key location, it is in a very valuable location on the keyboard. I was using it as a modifier(s) (ctrl+shift+alt), and other various things depending on game/program. I finally got tired of waiting for my previous keyboard to be supported by synapse 3.0, and decided to buy a new one, simply so i can use 3.0, which is what my mouse uses. But now when hovering over windows key, the tool-tip says "This key cannot be remapped." I understand there are other keys available that i could use, or could do what i want by using hypershift but without using the windows key. I fully intend to use the hypershift functionality a ton, but still, i would like to get synapse to communicate with the windows key. I'm thinking maybe I could use AutoHotkey to remap the windows key to some button i'd never use, then setup the wanted actions in synapse to the said key

1
Razer.Speedcr0ss
4 years ago
M
myuser211
posted in Razer Support

mysupport subdomain bug bounty program

Hello Is https://mysupport.razer.com/ in scope of razer bug bounty program?

0
M
4 years ago
D
dexima
posted in Razer Support

Razer Hammerhead True Wireless audio feels low quality after a couple of reconnects [Solved]

Is there any solution to this problem? I bought them a couple of hours ago.

2
chanco
4 years ago
R
RazerManJ
posted in Razer Support

My Deathadder Elite is freezing.

Hello everybody, and Happy Thanksgiving! So, I have a Deathadder Elite that is about a year and a half old. It is a great mouse, but lately, it has been freezing up and not responding. It will be working fine, then it stops moving on my screen even when I move it on my mouse pad. What is even weirder is the Razer Chroma lights on the Deathadder are still on and doing the pattern I set up, even when the mouse freezes. To get it to work again, I have to unplug it completely from my computer and then plug it back in. ??? Can someone please help me with this? I really want to rely on my mouse when I am gaming...

3
R
4 years ago
J
julianlzz94
posted in Razer Support

Razer Blade 2018 HDMI Port not working?

Hi, I recently just bought a 2nd hand TV Screen. I tried connecting to the TV via HDMI but nothing comes up on the TV Screen, its just black. I feel like my laptop is definitely connected to the TV somehow, just because if its not connected the TV screen shows a "No Signal" message. Also should note that it shouldn't be the TV's HDMI issue as my housemate can connect his laptop it. Any advice? Thanks I'm thinking of buying a Mini Display Port to HDMI Adapter, or a USB-C to HDMI Adapter, would this solve the problem? and if it does, which adapter should i get?

1
Razer.Speedcr0ss
4 years ago
S
Skullbox
posted in Razer Support

Razer Blade 2017 Charger Availability

When is the 165W charger coming back in stock. Its been out of stock since ages now... Need to get a new one...

1
Razer.Speedcr0ss
4 years ago
R
RickyMRapGod2001SwagMR
posted in Razer Support

Razer mamba wont connect to Synapse.

Hi all, so i recently got a new pc and went to connect my razer mamba mouse to it only to notice it not being detected by synapse. Im also using a razer backwidow V2 which is working perfectly fine. Ive tried different USB ports, uninstalling / reinstalling synapse and updating / uninstalling the drivers. Nothing seems to work. Help?

1
R
4 years ago
B
byteImperialRedlab018
posted in Razer Support

7.1 surround

Hello. I bought two sets of Razer KRAKEN Essential headphones and none of them have an activation code for the 7.1 Surround Sound program. How to get an activation code? Здравствуйте. Купал два комплекта наушников Razer KRAKEN Essential и ни в одном нет кода активации прорграммы 7.1 Surround Sound. Как получить код активации?

1
Razer.Speedcr0ss
4 years ago
C
CyborgNeko
posted in Razer Support

internal ssd hard drive support sled

I purchase a new razer base rtx model and i got it recently i was wondering if this laptop comes with a sled that supports internal ssd Hard drive

1
Razer.Speedcr0ss
4 years ago
A
Angablade
posted in Razer Support

My Nari Mic is dead on wireless. No way to reset dongle.

I've reinstalled Synapse a few times. I've uninstalled software, cleared our registry, restarted computer, reinstalled. I've reinstalled windows, 3 times. (refresh | restored | format->reinstall from Disk) Tried on other computers. Does not work, at all. It will work when plugged into my xbox controller and my cell phone, but not when wireless. It happened after an update for synapse. Now i have no mic and it's basically a paperweight until it's fixed. (something in me is telling me that I can't reset the profiles). I took good care of it, hung it on a headset stand when not in use. Kept it charged to around 70% when not in use to help with battery ware. I even wiped it off with dry paper towel every few weeks ( along with the rest of the computer desk ). I sent an email to razer customer support a day or so ago and haven't heard back yet. Other than the mic not working, the headset is exactly what I wanted. Gonna be depressing if I spent $200 on something I can't use anymore.

2
Razer.Speedcr0ss
4 years ago
N
NavajomageInsider Mini
posted in Razer Support

Synapse 3.0 not loading on Win 7 x64

Having Problems with Razer Synapse. Everything is installed. It ran before. My colors were not changing for profiles. I figured I just needed to login. So I did. I went to the Keyboard. Then It said something was not installed to customize the colors [which it was, cause I created custom profiles for games before]. Okay, so I needed to install an addon for the software. The addon downloaded and installed, but now Synapse stopped working, visually. So I decided to update Synapse. Now It doesn't work and I am now in a download installation loop. Help

2
Razer.Speedcr0ss
4 years ago
S
Setiadi88
posted in Razer Support

Need help, missed delivery order in Singapore.

Hi, I need help if anyone know what should i do if i missed the delivery in Singapore? On that time i still on my way back to home. Thanks.

1
Razer.Speedcr0ss
4 years ago
W
Water93Element
posted in Razer Support

Razer Electra V2 USB suddenly disconnected .

I bought a razer Electra v2 USB version 2 weeks ago. when I used it for the first time it was working fine . all of a sudden when I was playing games or listening to music it disconnects and I have to unplug the headset and reconnect it to work again. Anyone can help with this issue? Thank you Note: my product serial number: <removed by mod>

1
Razer.Speedcr0ss
4 years ago
R
Raivo.romanov
posted in Razer Support

razer electra v2 usb sound problem

hello. my razer electra v2 just stopped working today. on windows it shows audio 100% and i cannot change it and no audio comes out of headphones even tho windows says that the headphones are getting audio. i tried firmware update but it already says 14. tried reinstalling it and updating windows but noting works. please any help would be good.

1
Razer.Speedcr0ss
4 years ago
B
b4kwav
posted in Razer Support

Razer wont respond to emails, customer support, been on hold for over an hr!

Hello Razer support, I returned my laptop the day after I received it because there was no GPU detection. The agent who helped me said they would send out a new laptop when they saw the laptop was in transit to the Irvine US HQ destination, the shipping label was provided by the agent. I waited for over 4 days but never received a new tracking number or update. So I contacted through live chat and talked to someone and just requested a refund on Oct 29 2019. Everytime I contact support no one knows what is going on and each support agent says something different. It has been over a month and still have no update and no refund. I disputed through paypal and they said since the shipping location is different from what Razer Usa LTD requested through paypal there is nothing they can do. I dont know what to do because I dont have a laptop to ship it to Singapore since I shipped it to Irvine and now I am out $3,300. Someone please help!

1
B
4 years ago
H
Hossimo
posted in Razer Support

Defective 230W Power Adapter Need replacement.

Since I've been on hold for the past hour I figured I'd check here. I got my 15" Blade Pro Advanced about 2 months ago and last night the 230W Power Adapter just stopped working. It has been sitting on my desk for most of the time and has 0 ware or damage. The little LED on the PSU does not light, the IEC cable tests out good with my meter, I sent an email and have been sitting on hold for the past hour with support but no replies yet. I'm just wondering where I can get a quick replacement while I go what feels like a long RMA process since I can't seem to get through. I looked on Amazon (no luck) and Ebay (all shipping from China) for about 230 USD. Is there anywhere I can get it in Canada or Next day from the US? Unfortunately this computer was purchased from Razer direct so I can't go to a local store to have them replace it.

1
Razer.Speedcr0ss
4 years ago
S
Stoneface30
posted in Razer Support

Can't use Rewards + zVault not connecting

Hi , I am trying to earn some reward ( linking my social account with Razer ID ) but i get the RazerID page refreshing and no way to link my accounts . I used this thread : /how-to-link-your-razer-id-to-razer-insider.1904/ On an other hand i cannot upgrade my Razer ID to Gold because it wont let me connect to it ( screenshots attached ) Thanks for the support Regards

1
xCryptik
Vanguard
4 years ago
G
GreenLantern279
posted in Razer Support

Windows 10 update vs Huntsman Elite

Is there anyone out there having issues after the Windows update to 1903? Both by Hunstman Elite and my Naga do not seem to be responding: after Idle for XXX minutes turn off, and sleep when monitor sleeps. Windows 10 screensaver to longer working. Any ideas out there?

3
Razer.Speedcr0ss
4 years ago
B
BanzaiBary
posted in Razer Support

Razer Core X Chroma Not Working as I Would Expect

Today I setup a Razer Core X Chroma to use with my Razer Blade 15 2019 base model. Over all this setup is working great, but I am scratching my head with one issue. I have my monitor connected to the Core X Chroma, when I boot the machine up the monitor is usable. However if I disconnect the thunderbolt connection and then reconnect the GPU is not identified, which causes the monitor to not be usable. My keyboard and mouse still work as expected that is connected via the Core X Chroma, but the GPU refuses to work. To get around this I need to restart the laptop, so the GPU is identified and makes the connection to the monitor again. Is this how it is expected to work? I reinstalled my drivers a couple times and searched around to no avail.

8
Razer.Speedcr0ss
4 years ago
R
raihanardila22
posted in Razer Support

Can't receive OTP Code in my phone

My phone otp cant received code. I cannot use my razer gold. I hv alot of money in tht please help. Other message in tht number received but when i try to get otp code from razer. I not received message. Please help, and I have tickets submin in Razer gold but doesn't respond to customer.

7
Razer.Speedcr0ss
4 years ago
M
matze272
posted in Razer Support

Fraud razer Blade 15 on ebay

Hello forum, I have an easy question for you guys. I bought a razer blade 15 on eBay and the power adapter get broken. I send the broken one to the ebayer and he told me that I will get a new one and can track it on this link: https://razer.narvar.com/razer/tracking/dhl?tracking_numbers=4739318080&locale=de_DE I highly doubt that this is an official razer link. Can someone who bought sth on razer and tracked it validate that the link is real / unreal, please. Thanks, Matt

3
xCryptik
Vanguard
4 years ago
D
DeadmanINC75
posted in Razer Support

Razer Sila Just dead

Hi, My 2 months old Sila Router just confirmed dead today how do I do a replacement for the faulty router in singapore? Regards, Concerned user

1
R
4 years ago

Badges

View More
CookiesCookie settings