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Razer Support

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40871 Threads

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HawaiianHardbody
posted in Razer Support

Razer Nari Microphone problem

Went through numerous hours in tech support with Razer, Dell, and Windows. Uninstalling/reinstalling software and drivers countless times. Returned headset to store of purchase for another identical headset, plugged in, microphone worked normally. Next day, after unplugging USB wireless transceiver and plugging it back in, the microphone stopped working again. Rechecked all headset and microphone settings, all normal and no input from microphone. Returned the second headset to store of purchase for another identical headset, plugged in, and the microphone is working again! Unplugged the USB wireless transceiver (dongle) for streaming Netflix, then plugged in USB wireless transceiver for gaming and the microphone stopped working AGAIN!! Is there a way to reset the USB wireless transceiver, or a way to allow it to not mess up the microphone when unplugging the USB wireless transceiver?????????????????????????

2
H
4 years ago
M
MegamanX310
posted in Razer Support

Z vault To Z gold help

can anyone help me change my z vault account to z gold because it mentions that i need an app to write a code which app is this?

1
Razer.Speedcr0ss
4 years ago
H
HermanatorInsider
posted in Razer Support

[Solved] Still can't share to Facebook

I reported this a few months ago, still can't share threads to Facebook. Info: Uses Firefox Nightly (updated as of posting this) Uses recommended tracker blocker list (not the strict one) Blocks third-party cookies ------------------------------------------------------------------------------------------------------ Me using recommended tracker blacklist instead of the strict one usually unlocks social media buttons for me.

1
H
4 years ago
G
greatAntiFlashWhite258
posted in Razer Support

Razer Hutsman keys affected by sunlight

Hello, I recently purchased a Razer Huntsman Elite, And i have noticed something weird with how the new optomechanical work. If i have my keyboard in sunlight while typing or pressing buttons it can activate multiple keys at once, even tho I'm only pressing one key at a time. For example when I'm Pressing the ESC key, all of the buttons on the far left side of the keyboard activate(§,Tab,Caps,Shift and Control). Thru testing i have determined that this only happens when the keyboard is in direct sunlight. My personal conclusion is that the sunlight is affecting the laser sensors in the keyboard. Do anyone have a fix for this?(obviously beside not having it in the sunlight) Thx

0
G
4 years ago
G
Guichoam
posted in Razer Support

My Razerphone 2 is Freezing

Hi guys, i want to know if there any kind os solution if you razer phone starts to freeze and stop working, its really anoying to reboot the phone every time this happens, I already tryed to factory reset it but the promblem continues. Pls somebody help me. :'(

1
Saiyan-Rox
Vanguard
4 years ago
X
Xounaut75
posted in Razer Support

Razer Kraken X Surround Sound Not Working

Hey! I just bought the new Razer Kraken X a few days ago, and when I was talking with a few friends over discord they could hear my ingame sound when my mic was muted. I tried fixing this by disabling the 7.1 surround sound in playback devices. I couldent enable it again so I had to reinstall the 7.1 surround sound application. Ever since reinstalling it, I cant hear anything from the 7.1 surround sound other than a little tick sound whenever I play something. I have tried to solve this by reinstalling drivers, reinstalling the surround sound application, changing default devices and troubleshooting with windows. Is there any other way to fix this issue?

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Razer.Speedcr0ss
4 years ago
J
jamesmacwhite
posted in Razer Support

Razer Blade 2018 keyboard presses produces random characters

This is a strange one, but I've noticed my Razer Blade 2018 is producing random characters when pressing keys, it only happens in certain places like Internet Explorer settings window, Save As Dialog and other places. The keyboard itself works fine in other applications. I couldn't find anything specific, but did find a forum thread here, which noted a few other different systems are experiencing the same issue: https://www.windows10forums.com/threads/laptop-keyboard-producing-random-results-when-saving-files.19361/ Is this a bug in Windows 10 1903. Seems to be the only thing that's consistent. Weird bug if it is.

1
J
4 years ago
R
rxerox
posted in Razer Support

Razer nari not working

I just buy a Razer Nari today. I first plug USB cable to it for charging. Light was red, then green, all seem to be ok. I plug the wireless USB connector, then it pop a Synapse installation Windows, so I do It. The Razer Nari was not show in Synapse, so I try to update firware as it show here : https://support.razer.com/gaming-headsets-and-audio/razer-nari/ with Nari_FirmwareUpdater_v14_r8.exe After this update, the sound (wireless mode) working, but when switch off the headset, I can't back to switch on. For switch on Nari, I must then reboot Windows 10, and apply firmware again. It seem that the firware update work for the dongle, but not "saved" for the headset (installed firmware release always blank). And then, I try to use the recovery tool (NariDongleRecoveryTool_v1.02.00.exe), and then, nothing. Now, when I connect Nari on USB, no light, and I can't switch on headset with button. I try to change USB port (3.0 or 2.0), both dongle or USB to Nari : nothing. I also try to rei

3
Razer.Caziel
4 years ago
D
DATSAINT
posted in Razer Support

Problem registering my product

So I am typing the serial number correctly but an error message pops up saying the serial number is unknown was wondering if anybody could help. Thanks.

2
Razer.Speedcr0ss
4 years ago
I
ItsFeold
posted in Razer Support

Razer Synapse 3.0 Login Issue?

So i recently switched to razer synapse 3, and honestly, it was pretty nice, and everything was working fine. When i woke up today though, i had to login. I was a bit confused as it is automatic, but i paid no attention and entered my password. When i did, it said ''Welcome back, ItsFeold!'' and i had to re-enter my password. I did so, it took about a minute to load, and then it again said ''Welcome back ItsFeold''. Entered password again and again, but that messaged just kept popping up and i couldnt sign in. Super annoying, anybody that has the same issue? http://prntscr.com/ore3nv http://prntscr.com/ore3xz

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Razer.Speedcr0ss
4 years ago
T
ThatBoiSeb
posted in Razer Support

Razer Kraken 7.1 v2 Restock?

Has the Razer Kraken 7.1 v2 been discontinued? I can't find it anywhere, and my older headset is broken. It's really difficult finding the store page for the Razer Kraken 7.1 v2, but it says "Out of stock" on the store page. Has it been discontinued?

0
T
4 years ago
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Infislayer20
posted in Razer Support

Deathadder elite feels kinda rough on the top

So today I got my first ever good mouse and first razer product, the DAE, its very very comfortable however I feel that the surface is unlike any plastic I´ve ever tried, a bit rugged or gritty, is it normal ? Btw it doesn´t feel bad just new.

5
Razer.Speedcr0ss
4 years ago
H
homefrontRoastCoffee726
posted in Razer Support

Poor customer service

I've recently submitted my Razer Blade for repairs & I got the quote outlining the cost for repairs. It's been over 48hrs since I've signed & sent this back & have STILL NOT RECEIVED any information on how to make payment for the repairs. I've tried calling customer support, I've tried emailing & even contact through social media. Everyone has told me they'll get them to send the link same day or they'll look into it. Nobody can seem to help or give me an idea when I'll be able to pay for my repairs it's like they don't want money? Has anyone else had terrible customer service & been left in the dark with getting repairs done?

3
R
4 years ago
S
sneezyyzeens
posted in Razer Support

Synapse 3 stop auto-sync-ing

Hi, I have naga trinity on two different computers. EVERY time I switch computers, Synapse wants me to pick "keep local" or "get newer cloud" to sync settings. This is super mega annoying. How can I turn this off or force it to auto-choose "keep local" without blocking Synapse from the internet entirely? I have keybindings on the side buttons that I have no intention of changing or I would uninstall this entirely.

0
S
4 years ago
C
Costin2019
posted in Razer Support

I can't link PUBG to Synapse 3 profiles

Hi..I think the title says the problem itself..Any suggestions ? Thank you...

2
Razer.Speedcr0ss
4 years ago
F
freshTealDeernexus225
posted in Razer Support

Problems experienced with the Razer phone 2

I own a Razer phone 2. I've had my phone for about 6 months now. When I first got the phone, it was the best phone I had ever purchased, I loved every single part of it. But now after having it a while I'm ready to swap to a different phone... Within the first 3 months of owning it the fingerprint scanner stopped working. Shortly after the camera started acting up (showing weird discoloration before the photos are taken). And now nearing the 7 month mark apps will stop working, and the phone will randomly freeze up forcing me to hard reset the phone. I love Razer and use so many of their products, I just really wish this phone was a bit better for long term use.

1
Razer.Speedcr0ss
4 years ago
H
Hippietree
posted in Razer Support

Razer Core X Correct Driver

Hello, I purchased a razer core x and a AMD Radeon RX Vega 56 graphics card. At first I thought the card was running perfect because I saw a notification saying the card has been enabled but after playing a game that was defaulted to low settings I see that it was running on my razer stealth 12.5" default graphics. I tried to download the AMD driver files on the razer site and the install was successful but nothing has changed. there is a small light on in the core x but the fans are still and my laptop is doing all the work. i downloaded the razer GPU switcher and get notified that I do not have a compatible driver installed even though I downloaded the only AMD driver from razer. I also downloaded the correct driver for my graphics card on the AMD website. Any help is appreciated.

3
Razer.Speedcr0ss
4 years ago
M
MR.ISAC
posted in Razer Support

my deathadder elite scroll wheel light have some issue

The scroll wheel light of my mouse has some issue showing colour colours. For example, the light will stay purple even I selected it to be green in the razer synapse 3 (i selected both lights).What should I do?

0
M
4 years ago
T
TaunIce
posted in Razer Support

Razer Surround sound activation code missing

I recently bought Razer Kraken Pro V2, and just found out about the Surround sound software. I tried to use it but found out that I had no activation code. There was no code in the box. I also registered the product but did not receive any email regarding the code. I also emailed the support but to no avail.

0
T
4 years ago
B
Barbzilla
posted in Razer Support

Charging port sucks

Right from the word go this phone has had issues charging for me, though only when I would use a cheapo cord. Now that I have had it for 6 months, it has decided to amp that to the extreme. Now if I want my phone to charge at all, I have to put what I consider a large amount of leverage on the USB-c tip in order for my phone to even realize a charger is plugged in (literally happened overnight with no drops or other trauma).

1
Razer.Speedcr0ss
4 years ago
X
xbizMayaBlue639
posted in Razer Support

Razer Mamba not responding

My razer mamba I bought a bit over 2 years ago (Which means no warranty) has stopped responding when plugged in it it is recognized, that is if I don't go wireless, in the synapse and it lights up but it doesn't respond to anything not scroll wheel or macros or anything at all, I'm sure it has nothing to do with the lazer bc. it wouldnt add up with the other stuff and i am on the current version of synapse, on mac. Looking forward for help

0
X
4 years ago
I
Irisinsighturban251
posted in Razer Support

Razer surround activation code missing

Tried to download razer surround sound and after registering my device I didn't get the code like I was supposed to so any help would be appreciated.

0
I
4 years ago
H
haha_weeb
posted in Razer Support

Razer Lancehead TE turning off suddenly

So sometimes I will be playing a game or doing anything on my computer and then the mouse stops working. Then after a few seconds the lighting turns off and then goes into default lighting, then sometimes goes back to normal lighting. The whole thing wastes about 5 seconds, and it's getting frustrating having it turn off when you need it the most. P.S. The mouse works again after the lighting turns back on, but will not work for ~4 seconds

0
H
4 years ago
S
StenHD
posted in Razer Support

My Razer Electra V2 Headphones stopped working!

So. it was another day i plugged my headphones on but! i didnt see it on my audio tab i had a meltdown trying to find the problem.. but nothing helped.. what is the problem?!

0
S
4 years ago
L
lonewolf12016
posted in Razer Support

Razer Mamba Hyperflux + Razer Firefly Hyperflux Not Working

I noticed there was no search so instead of trolling through pages of threads I thought it easier to ask. Is anyone else having the same issue I am having or have experienced this issue: Mouse will not connect to the mouse pad, turn PC on and Firefly will power on, but no blue light in the middle, yet RGB is on. Mouse stays dead. Connect cable to mouse instead of the pad, lights up works fine, plug back into Firefly, RGB lights on, this time the middle blue charging light comes on, but pulses. I have uninstalled razers software, rebooted, reinstalled but nothing seems to solve the issue. I had this issue a few months ago, changing the USB port on the motherboard used to solve the problem temporarily, I did contact razer back then, but then they both seemed to work fine for a month, then problem started again, but this time changing USB ports doesn't fix the problem. I changed motherboards 2 months ago from a B350-F to a B450-F, problem happens on both. I have even plugged them into m

8
R
4 years ago

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