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42908 Threads
M
Mdogo
posted in Razer Support
offer red dead redemption 2

hi i buy a razer blade 17 in november and i dont have an code and link for red dead redemption promotional offer , i have call you , i have mailing intel ,, razer support , i have follow any links for any issues and i'm disappointed , i think it's very dead but no redemption .. if a good support want help a little customer

4
R
4 years ago
R
radioCyclamenbook293
posted in Razer Support
Razer Nabu Watch oled color

Hey guys, so today I received mu Nabu Watch, decided to give it a try since I didn't really pay much. There is but one thing that concerns me, why does my Nabu Watch has white oled color? Is it normal? As far as I know it should be green. Does anyone of you guys have a similar thing? Or is there somewhere hidden option to change the color?

3
Razer.Speedcr0ss
4 years ago
SilverRonald
SilverRonald
posted in Razer Support
Problem with Synapse 2.0

Is there something wrong with Synapse 2.0 servers? It is taking me forever to "verify my account" everytime I type in the e-mail and password, I tried everything I can think of, restarting my PC, router, clean install, uninstalling and installing an older version and whatever was suggested to me and it still won't work. Now my Razer Deathadder 3.5G is running at double my usual speed and I can't play CSGO with it because of the speed A little update, I left something out by mistake: After a few minutes, it says I keyed in my email and password wrongly which is stupid because it is the same email and password I use for Razer Insider and everything was correct and I even did a password reset already. I would assume that the server has problems and it just cannot connect to it for some reason

1
Razer.Caziel
4 years ago
S
Souwx
posted in Razer Support
Razer Kraken Pro V2 Echo Issue

Hello, I have been dealing with a very annoying issue. I bought a Razer Kraken Pro V2 3.5mm headset a few months ago, and discovered that people can hear what I hear so I spent months trying to fix it myself but to no avail, I will list what I have tried so far and I hope somebody who has experienced and solved this, can help me out. Mute microphone via the button on the cable to check sensitivity, but nope. Even when the microphone does not pick up external sounds like me talking, it picks up sounds on the computer e.g. music I am listening to. I found that it could be EM interference due to the splitter, so I bought a new one but it was still the same. Normally both connectors are plugged into the motherboard but I tried the front panel, even if it's backwards thinking, just to see if there's a faulty connection on my back I/O connectors, didn't work. (https://www.asus.com/us/ROG-Republic-Of-Gamers/ROG-STRIX-Z270E-GAMING/ ) I bought a 3.5mm to USB 2.0 adapter to see if that would h

1
Razer.Caziel
4 years ago
F
Firewalker1981
posted in Razer Support
Razer Raptor Drivers

Can anyone point me to the drivers for the Razer Raptor monitor? The support page says they are listed on it, but I cannot find them anywhere. Thanks!

1
Razer.Caziel
4 years ago
L
lRenardo
posted in Razer Support
Razer hammerhead true wireless

Only one of the Razer Hammerhead True Wireless earbuds is connecting to my phone and playing music. How do I fix this?

7
Razer.Caziel
4 years ago
M
miwoj
posted in Razer Support
LMB stop working every couple minutes (brand new Deathadder Essential)

Razer Deathadder Essential: Left Mouse Button randomly stops working every couple minutes I can still move a cursor but LMB does nothing. Weird part: clicking RMB fixes the problem, LMB starts working again for some time until it happens again I've tried: Doing a clean reinstall of everything: drivers, synapse, reset settings etc. I have only Central and Synapse 3 installed (and updated), no other modules. Using different USB ports Haven't changed any razor factory setting, no custom profiles, no macros, everything is on default. All my drivers are up to date, windows is up to date, all my apps are up to date etc, my system is perfectly maintained and flawless. I can't tell if the mouse is broken and i should get it replaced, or if it's a software problem that can be fixed. Update: I just noticed something. Even though i can't click LMB on anything, i still can drag and resize some windows, move scrollbars etc. but only some windows, other still completely ignore LMB. i have no

1
Razer.Caziel
4 years ago
A
AJBWOLF
posted in Razer Support
solved, i just cant seem to delete

scratch this, i had to reset my keyboard, all working now. i just cant work how how to delete a post haha

0
A
4 years ago
D
dorzA
posted in Razer Support
Razer Viper ultimate Right click issue .

So i have noticed a weird " crunchy " sound with the presses on the right click , like the plastic isnt right . gave the reseller a look and they said they dont see the issue when OBV there is ! very annoying .

1
Razer.Caziel
4 years ago
S
studioxplus
posted in Razer Support
(Support) Razer Blade 15 Advanced Keyboard LED issue - Blinking LEDs

I have had my Razer Blade Advanced for a littler over 6 months and it has been great. No issues up to this point. I went to my computer his morning and noticed that both the LEDs for the Mute Icon and the Exclamation point Icon are flashing pink, while the rest of the keyboard remains white (my default setting from synapse). I opened synapse and launched an update, restarted my system and still have the issue. I put in a support ticket and plan on calling RAZER support today, but curious if anyone has had this issue. Razer Blade 15in Advanced RTX 2080 Max-Q i7-9750H CPU 2TB 970 EVO Plus SSD 32 GB RAM

1
Razer.Caziel
4 years ago
T
Taliuzz
posted in Razer Support
Synapse not Detecting my Keyboard

Hello there, Why Synapse is not detecting my Razer Blackwidow Tournement? I wanted to customise it but i cant because of Synapse. Can anyone expain me why or how to solve this? Thank you!

1
Razer.Caziel
4 years ago
C
ctballos
posted in Razer Support
USB A, C and SD Card not working

Hi Folks, Yesterday I received my new Razer Blade Studio. Today the USB A & C ports are not working. Windows seems to recognize when I insert something because it makes it usual sound. However the card or drive doesn't show up in file explorer. I went into Device Manager and deleted all the USB drivers, rebooted and gave them a few minutes to restore, still nothing. I've rebooted the laptop several time to no avail. I'm stumped, ctballos Edit: OK, I worked out my problem. I discovered that the video card had some sort of USB control and since I had updated the card off the NVIDIA web site last night I was thinking something may not have installed properly. So I deleted all the nvidia drivers rebooted a couple times and then reinstalled the drivers. It seemed to fix things. I'll report back to this thread if it fails again. ctballos Edit: Reporting back but a little disappointed no one chimed in. So I'm wondering if this isn't the predominant site for the Razer. Can anyone t

1
Razer.Caziel
4 years ago
G
Grizznthe3RD
posted in Razer Support
PC not detecting Razer Keyboard

I have deleted the drivers and device from my pc, deleted and redownloaded synapse. i'm at a loss. I cannot access my Keyboard functionality.

5
Razer.Caziel
4 years ago
H
hitisrob
posted in Razer Support
Kraken TE not detected by Synapse 3.0

As the title says, I just bought a Kraken Tournament Edition. I installed just as manual said, even though menu options in Windows 10 are somewhat different than listed in manual. I also installed Synapse 3. Synapse does not detect the device, and the headphones/mic do not work while using USB THX device. If I use the 3.5 cable (splitter) that came with my old basic Kraken, things work just fine. Just not through the USB device. I have tried reinstalling Synapse, and I updated all of my sound drivers, and restarted the computer numerous times. I also tried a fresh install on my laptop with the same issue. Synapse does not detect device. I do find that (on occasion) after a fresh install, while plugged in via USB device, I can hear things such as itunes, but it is SO quiet, it is almost undetectible, even when all volumes (headphones, usb device, windows, and itunes) are maxed out. This is true on both the laptop, and the PC. My assumption is that because Synapse cant detect the devic

4
R
4 years ago
S
ShamusCrowe
posted in Razer Support
Razer Blade 15 2018, Fan Hitting

Recently my Razer Blade 15 (2018) started making a loud fan noise, I believe the fan is coming in contact with something inside the laptop. When light palm pressure is applied to the lower right side while typing, the noise goes away. Any advice or ideas on how to fix this?

3
R
4 years ago
M
ma4eusz
posted in Razer Support
Razer synapse won't control Deathadder Elite

Hi I use Deathadder Elite bought recently and BlackWiddow 2013. I used Razer Synapse 2.0 to control both and it worked fine for a while, but then it stooped working. Now can't control mouse (neither sensitivity nor lighting). It detects mouse. It shows that sensitivity is changed (onscreen notification), but sensitivity won't really change. Clean install won't help. When I install Synapse 3.0 it controls mouse lighting only, but not sensitivity. With no Razer Software installed I can change sensitivity (but can't tell what sensitivity it is, and can't control lighting obviously). Thanks in advance

3
R
4 years ago
F
Froztexx
posted in Razer Support
Razer kraken problems

The audio quality on my razer kraken has worsened. I have had ir since july 2019 and from july to september and waely october itsounded good, good quality sound , a lot of bass on music. Then the sound quality qorsened. The sound quality is not bad its just not as good as it used to be. I thibn i damaged my headset sice i usually hear loud bass boosyed rap music while playing

1
Razer.Caziel
4 years ago
M
MiorUmar
posted in Razer Support
IM USING RAZER KRAKEN TE ON MY IPHONE X WITH AUX LIGHTNING SPLITTER

LAST NIGHT I BOUGHT RAZER KRAKEN TE FOR MY MOBILE GAMING.I THOUGHT EVERYTHINGS WORKS PERFECTLY BUT WHEN I TURN ON INGAME MICROPHONE, ALL SOUNDS COMES FROM MY IPHONE X SPEAKER AND NOT FROM MY HEADPHONE.CAN YOU GUYS HELP ME TO SOLVE MY PROBLEM??? IM NOT USING PC...JUST BUY THIS HEADPHONE FOR MY MOBILE GAMING

1
Razer.Caziel
4 years ago
TheCorf
TheCorf
posted in Razer Support
Question about the Razer Streamer program

Hi! I am part of the #RazerStreamer program but i want to know what i have to do to get out of it as i feel like neither I or Razer benefit from me being part of it as much as i'd love for it to be mutually beneficial, that sadly isn't the case. I couldn't find any info on this topic on the razer streamer page nor in the email i got when i got accepted, any advice would be greatly appreciated

1
Razer.Caziel
4 years ago
P
PsychoVIccc
posted in Razer Support
Seiren X & Synapse 3

So my Seiren X just arrived today, and after setting it up, my Synapse 3 did not detect the device. I've tried restarting my pc and nothing has changed. Does anyone have the same issue? Or it's because Synapse 3 doesn't support Seiren X?

2
P
4 years ago
S
SlashingTyler
posted in Razer Support
I need help...

So Hopefully you can help me. I need to find out what my issue is and it doesn't make a lot of sense. So I will try to make it as clear as possible for my self and you the reader. I am trying to assign macros to my razer atheris on the synapses 3.0 software but it keeps saying to install synapse, which if I am correct is the thing I am using. I have tried to uninstall and reinstall but nothing has change. Pls help me. Give me some advice to fix this situation so I can use my mouses full potential.

3
Razer.Caziel
4 years ago
T
thomasklee
posted in Razer Support
Basilisk Ultimate left click stops working

For some reason, my basilisk ultimate left click will stop functioning after awhile. I also noticed from time to time the mouse cursor will jump unexpectedly as well and the right click will fail to be recognized as well. This did not happen when the mouse was connected to my razer blade stealth. I only noticed a problem when i connected the mouse to my desktop pc with my new hunstman elite keyboard. I found uninstalling razer synapse in reinstalling helps. But this problem seems to continue to occur when i download and install a new nvidia driver for my asus 2080ti. I also noticed that when i upgraded my desktop pc to a 2080ti from my 1080, there were numerous mouse related issues ie. lag on desktop but not while gaming. This even occured when I had a logitech wireless mouse instead of the basilisk. I seem to get lower than expected fps for all games as well. Seems like the nvidia drivers and razer synapse may not be playing nice with each other, especially with more than one razer pr

3
Razer.Caziel
4 years ago
A
autoPastelGreensecret149
posted in Razer Support
Razer Blade 15 fan stopped working (2 months old)

I just experienced a really loud grinding noise on the right side of laptop which stopped after about 30 seconds. I then checked the bottom of my laptop and noticed there is no fan noise there and I don't feel any air being circulated when I put my hand over that area. Is there any easy fix for this? I just bought this over christmas last year, so it hasn't even been two months yet.

1
Razer.Speedcr0ss
4 years ago
D
doob02
posted in Razer Support
Low volume on Razer Kraken Torny edition

The sound through my headset doesn't go very high. I have checked all my windows setting and everything is max. Anyone have/had the same issue?

1
Razer.Speedcr0ss
4 years ago
M
Mr.Tuna
posted in Razer Support
Razer Blade 15 2018 Advanced Edition

Hi, My mic and camera stopped working for a while and the only changes i did was through windows update. I would like to avoid a system restore and I hope you can help. I am trying to install the mic and camera drivers but I can't them on your site. I can also confirm that they are both not disabled via the new privacy settings of Windows 10. Can you please help? Please let me know what is required. Thanks, (*Removed for security purposes)

1
Razer.Speedcr0ss
4 years ago

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