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Razer Support

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39034 Threads

K
kyooeedee
posted in Razer Support

Razer not honoring my warranty because they closed a ticket?

Hey, just wanted to post here to find out if this is really Razer's policy or whether the agent I'm dealing with is making a mistake. TL;DR I opened a ticket for a broken cable while my Razer Panthera was under warranty, but the part I needed was out of stock. That original ticket was somehow closed without my knowledge and now that the part is back in stock Razer won't replace it because the new ticket I had to created was opened outside of my Panthera's warranty period. Full details I purchased a Razer Panthera in Sep 2017 and the USB cable failed in July 2018. I opened a ticket in early Aug 2018 about the issue and was told that the part was out of stock but that I would be contacted once it was in stock. I followed up a number of times on the ticket to ask whether it was restocked and was assured several times that I would be contacted once the part was in stock. This brings me to last week when I still hadn't heard anything so I opened another ticket to find out what was happe

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5 years ago
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RedDraco
posted in Razer Support

1st Gen Razer Phone, Blackout

It's not my first Razer Phone. But it is the second time this happened. My 1st Razer, blacked out. It wouldn't charge or turn on. Had for 20 days or so, so they gave me a new one. Now my current Razer 1, I have it for a year now, no problems. (Works better then family's iPhone 8) But today I had a Blackout, the phone wouldn't charge or turn one. Unlike my first one, 2hrs later it decided to turn back on. Has anyone experience this? Is there a preventative fix? Does anyone know if Gen 2 has this issue?

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5 years ago
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Stupid_Sexy_FlandersInsider
posted in Razer Support

Blade 15 (2018) weird sound from keyboard while using ASIO

So I have this weird sound coming from the keyboard of my new laptop. At first I thought it was the fans, but they sound like pure white noise from the vents on the bottom. During benchmarks, no weird noise. Only when I start FLstudio and load a project and play it do I get this weird like tiny helicopter/high-speed sputter sound from the keyboard. If I switch between Primary Sound Driver, Focusrite ASIO, and FLStudio ASIO they all give me a differently pitched version of this weird sound. What could possibly be doing this??? Whether or not I use the external or internal sound cards it does it, but only ASIO drivers are in use. Here is the sound, the white noise is the fans, the audible tickticktick is the driver noise, you can hear it change as I change the drivers, the second half really becomes apparent: https://soundcloud.com/loom_wa/weird-asio-driver-noise-help/s-Jkj2l

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5 years ago
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DavidAdeyemo
posted in Razer Support

Razer Blackwidow x Chroma stuck in demo mode

[LEFT]hello there I've bought a second hand Black Widow x Chroma but it's stuck in demo mode (atleast thats what i think). It's not recognized by my pc and my laptop but the lights turn on but it won't be detected by windows and synapse. I've tried reinstallig synapse (i also tried the 2.0 version) but nothing seems to work. Does anybody on here now how to fix this, i'm desperate and could use some help. Thanks in Advance[/LEFT]

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5 years ago
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JandyCZ
posted in Razer Support

[KRAKEN V2] Mic problem

Hello people and fellow gamers, I have encountered a problem..weird problem. I Bought Razer Kraken |V2 Oval (USB one..) and one day I reinstalled my PC. Then i came back to PC after installation of all the drivers and my headphones were buzzing weird and agressively. It went away after like... 3 seconds and everything looked okay, until today, when I joined discord and my friend said I sound weird, like a robot. I find out if I enable "Noise Cancellation" in the Synapse app, it seems to run better. I have uploaded a file here to hear the comparation. https://www84.zippyshare.com/v/g42rbxBo/file.html I say Hello three times without cancellation and then three times with

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5 years ago
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livelos
posted in Razer Support

Razer Thresher 7.1 PS4/PC micro-USB to USB cable charge and play?

Hello, I have recently bought the Razer Thresher 7.1 PS4/PC headset. The one with the USB dongle (not the Ultimate edition). I connected the headset to PS4 via USB cable only due to low battery. I expected Thresher to be detected by PS4 but it did not (Settings-->Devices-->Audio Output-->None). After that, I connected the USB dongle to the other port (along with the optical cable) having Thresher still connected to PS4 via USB cable. I restarted Thresher ( turned OFF/ON button ) and seemed that USB dongle and headset were connected as their LEDs turned blue without blinking. But again Thresher device was not shown in Audio Devices of PS4 and audio came out only from TV. I also tried all the above to PC (without the optical cable of course) with the same result. Bottom line is that whenever headset is connected to console or PC via USB cable , it's only on charging state. Is the micro-USB to USB cable used only for charging or carrying audio data as well?

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5 years ago
angelbreathe
angelbreatheInsider Mini
posted in Razer Support

zSilver Expiring this February 2019

Hi, just need confirmation, I have some zSilvers expiring this February 2019, my question is, should I spend all of it before January 2019 ends, or I can continue earning until end of February 28, 2019 before I spend? Any advice is greatly appreciated. Thank you.

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angelbreathe
5 years ago
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DerDennis03
posted in Razer Support

Thresher Ultimate Xbox One X - random noise / clicking noise

Greetings from Germany! Have a two weeks old Thresher Ultimate for Xbox One and have set it up acc. to the manual. It worked fine so far. Just yesterday the headset's volume got extremely low and I permanently hear a random noise in the background, plus some clicking noise from time to time. If I push the Dolby button on the station, it permanently sounds like sitting in a tin bucket. As I said, this negative effect came out of a sudden. It worked before and I didn't change any settings! Strange: If I switch the station to PC mode (whilst still connected with my Xbox), sound is excellent again. No clicking, no noise, but it is extremely loud and whilst in PC mode, you cannot turn down the volume.... My Settings on Xbox One X (translated from German): HDMI Audio: Headset Optical Audio: Bitstream Bitstream: Dolby On the right side "Headset Audio" appears then: Headset: Windows Sonic for Headsets HDMI or optical audio Headset: I have checked the box (yes) Have tried differend settings

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5 years ago
V
VKVKVK
posted in Razer Support

Razer Mamba TE Cursor won't move

i have 2 razer mamba tournamen edition, i dont know what happen with my mouse. all button perfectly working but i can't move my mouse cursor. i already tried clean the sensor lens with a Q-tip and some rubbing alcohol but still can't working. i already tried to update firmware too 1.0.3, but still doesn't work. please share if u know how to solve this problem. btw i already try every tutorial on youtube and google. but no one can solve my problem.

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5 years ago
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Andrey_Imn
posted in Razer Support

Synapse 3 - Linked games, autoswitching bug

Hi! I have a problem with Synapse 3. I've got some games linked to profiles of my blackwidow v2 and deathadder elite (key profiles and chroma profiles). Everytime, after a few days, those linked profiles stops autoswitching when I launch a game. To make it work again I have to go to "Profile->Devices" and delete every linked games from all profiles, then restart my PC, and add linked games to profiles all over again. And it happens every few days. Very annoing. Please help.

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5 years ago
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techDodgerBluedata830
posted in Razer Support

u button stopped working

Hello everybody, I have my razor blade now for approximately 1 year and since yesterday the "u" button stopped working. Is there any trick to get it working again? I am wondering if any of you had a similar problem and managed to solve it. Thanks!

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5 years ago
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Daremo123
posted in Razer Support

USB-C Hubs With Power Delivery

Just ordered a Blade 15 with the gtx1060 and a 144hz display and noticed the laptop has a USB C Thunderbolt connector in it. My question is will it be possible to use this laptop with my existing USB C Hub that has PD that I use to connect my Chromebook to the monitor, keyboard, and gigabit network or is this too risky? It would be handy not to have to have a hub for each machine but that may be what I might need to do.

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5 years ago
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And54432
posted in Razer Support

Basilisk polling rate does not change

Hi I use basilisk and latest synapse 3.0 If I set it to 1000 Hz and reboot the PC, the actual polling rate is 500 Hz. I wonder my basilisk is broken or synapse polling rate checker: https://zowie.benq.com/en/support/mouse-rate-checker.html

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5 years ago
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soloYellowRoseflow172
posted in Razer Support

Nari Ultimate(issue) Right cup louder than the left

So I am suprised I haven't seen 1 single thread about this issue. Basically I have noticed that if I have the scroll wheel on the back of the right cup turned around 70% up(made up number but somewhere around there) you can slowely hear the left cup volume catch up to the right cup basically making all the background sounds be heared on both sides, but like voices/stronger instruments or honestly most things on the right cup until you reach this threshold where all of a sudden the left cup volume goes way up to be on the same level as the right one. (this can be done wired or wireless) so to test it just find a good song that has continues sound with voices prefered. set your computer sounds lower so you can reach the max volumes from the headphones without killing your ears. then go slowly up with the volume on the headphones itself, and somewhere around 70% you can hear the right cup overly being louder than the left one and then like 75% the left one will catch up. I have contacte

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5 years ago
Jithvan
Jithvan
posted in Razer Support

Razer Blade Pro 17 screws at the bottom falling off.

I realized that one of the screws at the bottom of my blade has fallen off and is causing my chasis to become loose. Does anyone know exactly what kind of screw it is an where I can get a replacement screw? My warranty ended in September 2018 so i'm not sure if razer support can send replacement screws.

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Razer.Caziel
5 years ago
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jham.infrablue
posted in Razer Support

Hammerhead Pro V2 left part suddenly not working anymore

The left part of my Hammerhead Pro V2 suddenly stopped working. I seldom use this because I have a Razer Kraken Pro V2 being used mainly for gaming; I only use the Hammerhead Pro V2 for comfort and long hours of gaming when my ears are aching from using Kraken Pro V2. I want to know if my Hammerhead Pro V2 can be replaced (it's still under manufacturer's warranty until September 7, 2019) because it is very vital for my gaming experience. I love Razer products since my Kraken has been with me for a long time, so I hope my Hammerhead Pro V2 could still be in my tools of the trade for a long time also. P.S. I've already sent an email to Razer Support. I just wanna know here if replacement would be possible.

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5 years ago
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MaLoProject
posted in Razer Support

Razer Blade Stealth 13.3 Trackpad starts to make problems

Hello Guys, At the day of 13.6.2018 i bought a Razer Blade Stealth i7 8550U 512GB Chroma. I was super satisfied with the product until now. After 7 months of almost daily Use, My Trackpad starts to missrecognize some "taps" and "clicks" the "right-click" and the "left-click" dont work properly anymore. Sometimes it does a left click when i want to right click, and sometimes that trackpad recognizes a right click when i want to just open something... Drag and drop is also really hard to do now bc sometimes it just stops and it "drops" the file... i bought it 7 months ago and i paid almost 2k for it, so im not really happy right now ? I dont think its software because the bottom of my trackpad feels really loose (right word?). The Trackpad and the Ultrabook itself is in almost perfect condition since i take much care of it. So this cannot be a result of wrong Usage or unnecessary violence. Also i still have my warranty. And this came not by an User error. Is there anything i can d

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5 years ago
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Yoloberg
posted in Razer Support

Razer Raiju Ultimate stick problems

Hey, Can I have a newer driver to test out? Second replacement controller for me and right stick pulls right and now also left stick pulls right too. Serial number: PM1835C03704481

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5 years ago
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AlkisGoran
posted in Razer Support

Electra V2 USB not activating

Hello! My Razer Electra V2 USB does not want to start up when plugged into my PC. It doesn't show a notification that it has been plugged in, it does not light up nor does sound come through it. I've tried with both versions of Razer synapse and it does not show up there either. It's not a USB port issue either cause other USB devices work in them. I should add that the headset worked fine until a few days ago, but all of a sudden while looking at youtube it stopped sending sound and no light came from it. It also stopped showing up in Razer synapse. This headset "works" with an older Macbook AIR but the sound is like a robot. I have had issues before where the headset has just shut off from nowhere. This was resolved with a simple plug out, plug in or system restart. The mic has been sending roboty sounds too all of a sudden sometime, resolution has been same as with the sound. I have troubleshooted the best I can because this is my only headset at the moment and it was just recently

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5 years ago
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Xoloitzcuintli
posted in Razer Support

Kraken Tournament Edition loud buzzing sound

When I have my Kraken TE connected into the USB controller that it came with, it will emit a very loud buzzing sound. When I have it plugged into my 3.5mm jack on my pc there is no buzzing at all. Whats going on?

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5 years ago
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HelloTuna
posted in Razer Support

Razer Kraken USB Low Volume

Hello! I just noticed that my Razer Kraken USB is not performing the way it should be. I noticed that my kraken is giving low volume while I was searching for good volume/eq settings for Kraken and people was recommending 70 volume. I thought they were crazy but then I searched "Razer Kraken USB Low Volume" on google and I came across other people having the same problem with their kraken. They were saying "End USB apo" but I don't have USB apo on task manager and I'm about to go nuts. Please help.

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Razer.Caziel
5 years ago
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Luukoki026
posted in Razer Support

How do I clean my Razer Firefly Hard Edition?

I think that I have been using this pad for like 1 and a half to 2 years now, and the surface is starting to feel really rough. My mouse doesn't slide that smoothly on the pad anymore, and the sound that it makes seems not so good. It's definitely not my mouse, becasue when I slide my mouse on the corners it feels really smooth but in the middle it doesn't. I tried cleaning it with a damp cloth, but I think it actually ruins it even more. If anyone knows a solution it would help me A LOT! Her are 2 images of how it looks: https://imgur.com/a/ikBTPSm

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5 years ago
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Gamelounge78
posted in Razer Support

Razer Ripsaw [Screen Tearing Observed When G-Sync is Enabled]

I just started using G-Sync compatible and felt the need to also inform Razer about this issue. I use a GTX 1060 (primary) and a GTX 760 (secondary) on Windows 10 Build 17763. I set up a second dedicated game capture PC to do game capturing only. The input for my gaming PC comes through the Razer Ripsaw directly and for consoles is through a splitter to maintain HDCP (especially for the PS3 because HDCP is not disabled). The gaming PC (which uses a GTX 760) is set to desktop mirrored mode. The primary monitor is set to DisplayPort and the secondary monitor is set to the Razer Ripsaw on HDMI. The Razer Ripsaw is connected to the dedicated game capture PC and is output using Open Broadcaster Studio. Hopefully this is not too confusing here. The NVIDIA driver I am using for both machines is 417.75 for this is a hotfix that states HDMI devices caused screen tearing to G-Sync in which I disagree; G-Sync is not only applied to qualified DisplayPort/Monitor devices, but is also appli

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5 years ago
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Dragneel-224
posted in Razer Support

on board profile lighting

hey everyone got a new mamba wireless today to use on my nvidia shield and xbox one so saved on board profiles all works well besides the lighting i chose i set up different light colours for the profiles so i know which one is active as different static colours button mapping changes when i use the profile button on the bottom but all profiles seem to just use spectrum cycling instead of the colours i set for each profile any ideas??

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5 years ago
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cj2tech
posted in Razer Support

Loud Static Noise at boot because of Discored

So I currently am rocking a Razor Kraken V2 and at boot my dicord app makes a loud crackling static noise at first boot. I know it is something going on in between discord, Windows 10, Razor synapse because once I close Discord it stops. When I boot with my headphones unplugged but my speakers set as default it doesn't do it. I believe its a driver conflict in between all three systems. I have found a solution to my problem. So in Windows goto sound settings>Playback>Right click the sound device you use>Properties>Spatial Sound> Check the box "Turn on 7.1 Virtual surround sound". Alot of my friends have Razor headphones and this has also work for them. The only time it didn't is my friend that had a V1 Kraken. And to solve it you follow the steps above in addition to going to Discord>User settings>Voice & Video> Audio Subsystem and changing it from standard to legacy. Hope this helps with anyone with the same issue

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5 years ago

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