Razer Support | Razer Insider

Razer Support

-

39035 Threads

C
cj2tech
posted in Razer Support

Loud Static Noise at boot because of Discored

So I currently am rocking a Razor Kraken V2 and at boot my dicord app makes a loud crackling static noise at first boot. I know it is something going on in between discord, Windows 10, Razor synapse because once I close Discord it stops. When I boot with my headphones unplugged but my speakers set as default it doesn't do it. I believe its a driver conflict in between all three systems. I have found a solution to my problem. So in Windows goto sound settings>Playback>Right click the sound device you use>Properties>Spatial Sound> Check the box "Turn on 7.1 Virtual surround sound". Alot of my friends have Razor headphones and this has also work for them. The only time it didn't is my friend that had a V1 Kraken. And to solve it you follow the steps above in addition to going to Discord>User settings>Voice & Video> Audio Subsystem and changing it from standard to legacy. Hope this helps with anyone with the same issue

0
C
5 years ago
C
coolSepiaMYSTICTOPAZ687
posted in Razer Support

Unable to update Netflix on phone

Hi guys I am new here. I have a problem with my razer phone (1st edition). When I open Netflix it asks me to get the latest update. But when app store opens, it say the app is not compatible to the device. Does anyone have the same problem? Or is just me....

3
R
5 years ago
CarlosLMS
CarlosLMS
posted in Razer Support

Razer synapse uses a solid 30% of CPU (i7-8700)

Yes, razer synapse uses 30% of my cpu with my headset (Razer Electra 2.0 USB) with the windows driver foundation (we are going to call it wdf), If I stop the razer synapse process with the task manager, the wdf stops using 20% of my cpu (the other 10% is razer synapse itself) what can I do? I dont want to have an audio app using always a big % of my cpu

1
Razer.Caziel
5 years ago
P
pdoge007_yt
posted in Razer Support

How do you link your facebook and your twitter?

Hey i was wondering where to go to be able to link my facebook and twitter for the achievements?

1
Jenjar
Vanguard
5 years ago
T
Tecktorious
posted in Razer Support

Razer Nari Chroma ! Chat game ?

Alright so i just got the Nari chroma ! and i got chat and game on audio! i have it on communication and default as it said! but no audio comes on chat ! ? anyone's knows how to fix it ?

1
Razer.Caziel
5 years ago
W
webRacingGreenfast465
posted in Razer Support

Razer Kiyo focus not working after update.

Good day, Purchased a Razer Kiyo, worked great. Razer Synapse decides to update, and not I cannot adjust my Kiyo's focus in either the windows camera app, or OBS. Windows driver info Driver Provider:Razer Inc Driver Date:1/2/2017 Driver Version: 6.2.9200.16442

6
T
5 years ago
D
DSyRHazard
posted in Razer Support

dose eanyone know how to get the nari working on xbox

if you could plase help i wold be thankfull and i can get party audio on xbox on the left ear cup but nothing on the outher and no game sound ether

0
D
5 years ago
L
LAGGGZZZ
posted in Razer Support

Razer Synapse 3 issue

Hello, Yesterday bought an Razor Cynosa Chroma in my local shop. After I read manual, got a idea about installing "Synapse3" for cool color effect change option. So I did download from razerzone.com/synapse3. I tried to install software but got an error that "Server access unavailable - Please check your network connection". Tried various methods but nothing helped me to get installation running. Hope for your help. Thanks.

1
Razer.Caziel
5 years ago
S
Skeith_0x5B
posted in Razer Support

Razer Blade Stealth 2019 - New Audio Drivers?

Has there been any word on Razer updating the audio drivers for the new Stealth? Mine would randomly give off about 10 or seconds of fuzzy static (which went away when muted). Rolling back to an earlier driver I found online resolves the issue but this older driver is clearly not intended for the Stealth and the sound feels small as a result (like the driver doesn't know how to utilise all the speakers). This thing has been out for about 2 months? Surely Razer know about this issue... so where' the driver? I've yet to see anything on what (I believe) to be Razer's driver repository: http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=849&pcid=350&nav=0,350 Thanks for any help.

1
S
5 years ago
C
Cl0uded
posted in Razer Support

Razer, Fix Synapse for Kiyo Users! [SOLVED]

See fix for Kiyo in comments. After doing a quick search its clear the latest update to Synapse 3 has effectively bricked our Razer Kiyo into a non-interacting, laptop-quality $10 webcam for at minimum, a substantial number of owners. To reiterate the primary issue, Synapse 3 will no longer detect your Kiyo with the last update. All you recieve is a blank "settings" page when clicking on the "Broadcaster" tab or selecting your Kiyo under Synapse>Dashboard>Devices. It seems this has affected other software as well, every 3rd-party app now detects our Kiyo as "USB Video Device" or same such generic description. This has to be changed manually in my streaming and recording software. The biggest issue is the camera settings can no longer be updated in OBS or other programs appropriately. Adjusting between 1080p@30fps and 720@60fps is no longer possible and attempting to manually set, which was previously possible, now automatically locks my Kiyo and forces it to "reboot" the devi

1
C
5 years ago
P
PM179CO1503231
posted in Razer Support

Se desconecta mi mando razer raiju

Pues veran,me compre el mando nuevo hace dos meses,hoy estaba jugando y se desconecto... Trate de conectarlo pero no paso nada,luego de un rato prendio oa luz verde pero se volvio a apagar y así sucedio hasta q apague mi ps4. Alguien sabra si es falla o se debe a otra cosa ? De antemano muchas gracias y espero me puedan orientar.

1
Razer.Caziel
5 years ago
N
nathanwadd
posted in Razer Support

star wars the old republic keyboard ...RZ03-0067

hi my keyboard has been fine … but today i was using the key board when i was putting a new windows 7 on an old comp … it went black no lcd no lights around the keyboard … its like it just died … i have not spilt anything on it i look after it like its my baby … any ideas y this happened ?]

1
Razer.Caziel
5 years ago
S
shoplift0
posted in Razer Support

RAZER blade 15 base(2018)4k External Display Refresh Rate issue only 30hz

Hi guys, I have recently bought a razer blade 15 PID:RZ09-02705E76 days ago. Currently im experiencing a very unusual issue with my 4k external display's refresh rate. So currently my external display (LG-27UD88) is connected to the HDMI port of my notebook, i have checked both ports it supports HDMI 2.0 (which means it can carry 4k@60hz). My cable also is HDMI 2.0. But when i selected the 4k resolution 3840x2160, the refresh rate available is only 30HZ or lower. I did some testing and tried to disconnect the hdmi port and use the usb-c port instead (since my external display has a usb-c port). It actually can go up to 60hz in 4k, but the only problem i have here is that i cant play any games because the usb-c port utilizes the intel graphic card, so i have no choice but to use the HDMI port instead. The highest resolution available that can run 60hz when using hdmi is 2560x1440. So for a workaround, when im not gaming ill use the usbc connection to the display and when gaming il

1
S
5 years ago
S
smartBudGreenbicycle839
posted in Razer Support

Razer Blade 2017 suddenly not anyones problem?

Hey y'all while writing this i'm extremly frustrated. My Razer Blade 2017 gave up on me and hasn't booted up since then. A specialist who had a look at it said, there was to much heat and it burned something on the mainboard. After chatting back and fourth with the support they told me because i bought this through amazon, that they wouldn't repair it for me. After contacting amazon, we don't exist anymore in your country, i'm sitting here with a broken system which i paid 2500$ for and no one left to offer help. I am exteremly disappointed with the support i got and i just wanna use my Blade again. What can i do?

4
R
5 years ago
H
headWildStrawberry836
posted in Razer Support

Razer Synapse isnt detecting my Atheris Mice

So i have been having some difficulties with my newly bought Razer Atheris mouse from MWave in Sydney. I have been using Razer for quite some time now, I currently own the Razer Black Widow keyboard, the Razer Kraken Headset and the Razer Python mice aswell, they are all being detected by Razer Synapse with no issues except the Razer Atheris. Trouble shooting that i have already tried: 1/ Re-installing razer synapse followed by a restart 2/ Tried inserting into different USB slots 3/ Deleted driver and razer synapse and reinstalling them both again after restarting the computer once everything was deleted 4/ Deleted Razer Synapse 2 and tried Razer Synapse 3 (returned back to 2 after failure) I am puzzled on why none of these troubleshooting have not worked, the supplier of the mouse are not the type to sell counter fit merchandise either. I am also running Windows 7 (64 bit). If someone could throw me some suggestions that could help me that'll be great =)

2
H
5 years ago
S
SeamedPrawn
posted in Razer Support

My Black widow ultimate 1016 edition keyboard is not showing up in synapse

i know my keyboard is old but i would like to still be able to change what the lights do can anyone help me with this problem

2
R
5 years ago
M
MadsonRZ
posted in Razer Support

Razer Surround 2.0.29.20 do not installing

After install Razer Synapse 2.21.21.1 I can't install Razer Surround, I NEED HELP!!!

2
M
5 years ago
N
nazmulm3
posted in Razer Support

Can't reload zGold

Hello, I can't reload zGold by any way. It shows reload failed without going to payment processor's page. Anyone else are facing same issue? Here is the screenshot:

3
R
5 years ago
B
bobmckay101
posted in Razer Support

Without Laptop for a month so far Refund/RMA has been very painful so far.

My Razer blade 2017 14” 1060 had issues with the trackpad and Wi-Fi so I sent back for an RMA (it was still under the 1 year warranty. It has officially been over a month without a refund or repair in place. They take forever to reply to emails it’s supposed to be 24 – 48 hours but often takes double or triple that time. I try calling their customer support number but their offices are closed even during indicated times they are open. Also, when I contact support with online chat all they say is that my request has been forwarded to the appropriate department and expect an email reply in 24 – 48 hours. How can support be this bad I don’t understand. I am a student and have not a had a laptop for a month.

1
R
5 years ago
E
E4M0N
posted in Razer Support

Razer Raiju Ultimate Support

I have posted regarding my Razer Raiju Ultimate for months now conferring with @dekades @Razer.Winteryang and @Razer.RedPanda whilst being one of the first to also try and test firmware updates such as 1.02 - and providing feedback regarding the firmware. Being patient here is an understatement; as I have awaited an update to fix the solution since and nothing seems to have been done. I would like to yet again seek further support regarding this in terms of attaining a new batch of hardware and or assistance of what I am able to do now in relation to my Raiju Ultimate. The device has been unusable for months and I know that I aswell as many others still await a response to the matter via support or at least an update on what’s been put into place over the past few months where this should have been dealt with. Support regarding a £200 piece of hardware let alone a controller should not be this difficult. I hope someone is able to get back to me ASAP, considering I was amongst the fir

8
S
5 years ago
T
TokyoTed
posted in Razer Support

Razer firefly doesnt light up anymore

Hi, I bought a Razer firefly 2 months ago and it was working fine until recently. The lights stopped lighting up but I can still see the mousepad and it says it on and working. Any solution for me?

1
R
5 years ago
M
MarketCsgoAva
posted in Razer Support

Help with Synapse

its does'nt work when i try to open it just set a error 3803 please anyone helps

0
M
5 years ago
V
ventureSafetyOrange170
posted in Razer Support

Problem With Razer DeathStalker Ultimate

the place where the apps shoud me , the keys above touchpad are just black and idk why , touchpad work , they turned black after maybe a week of using

0
V
5 years ago
S
seilf
posted in Razer Support

Help with Synapse

I recently got a Huntsman elite and with it got the updated Razer Synapse 3. Now the new synapse cannot find my previous product the Naga Hex v2. I had already deleted Synapse 2 and redownloading it doesn't it as it cannot find my mouse either. What should I do so that the program can find both devices?

0
S
5 years ago
S
stavrosmangaros
posted in Razer Support

Razer Raiju Ultimate v1.04 firmware

Hello, a fellow member returned his raiju ultimate controller through the RMA process and got a new one with the v1.04 firmware inside and it works perfectly. People who tried to buy the controller a couple weeks ago said that it was out of stock pretty much everywhere. Now a new batch comes with the v1.04 inside that seems to have fixed the problems. I RMA'ed mine as well but as i talked to them they arent sure whether their stock is of the new batch here in Greece. Could u possible get us the link for the v1.04 firmware of the Ultimate (and the Tournament for those who have it) so we can finally use our controller? Thank you very much in advance!

16
C
5 years ago

Badges

View More
CookiesCookie settings