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39031 Threads

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techBrightMaroonshare985
posted in Razer Support

Naga trinity: side panel and lights turning off

Hello, I have a brand-new Naga Trinity with the 12-button configuration. The side panel keep turning off while playing World of Warcraft, its stays off for a few seconds before it turns back on. I can still use the basic mouse functionality during this. Things I have tried: Polling rate to 500. Changed power management of the mouse/usb-hubs in the device manager so the computer can't turn it off Other usb port. Remove the side panel and clean the contact points. Current situation: Windows 10 Razer synapse Version 3.4.115.10915 Thank you for the help and if more information is needed I would like to hear this.

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5 years ago
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thejerry1
posted in Razer Support

Nari Ultimate THX Surround lagging in BF V

Sometimes from no obvious reason sound start lagging when is THX Spatial Surround ON. It's almost look like even game start lagging too. If I ALT + Tab to change settings from Surround Sound to Stereo, Synapse 3 would not let me open scroll menu. I have two options. Try to restart game or turn OFF THX Spatial Audio. Please, any recommendations?

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5 years ago
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NightFuryX
posted in Razer Support

Razer Nari Ultimate Static

Im having a static problem with my Nari Ultimate headphones. I have had them less then a week. Got them Monday, messed with the sound till I got it where i liked it and started using them. The haptic feedback on the bass notes sounded great. Today they started producing weird static sounds on the bass notes and the haptic feedback seems to have really dropped off. On the base notes it sounds like the note gets really quite and a short burst of static can be heard. When i first got them I set the feedback to 50 and left it there, now at 50 I can hardly feel it. I've messed with the enhancements, the EQ, I've gone into the sound settings on windows and changed those, switched from THX spatial audio to windows sonic, to no spatial at all. I cant get this static to stop. If anyone know a solution that would be most appreciated. Edit: Now im getting a static on high notes too. Listening to someone speak has a burst of high pitched static when their voices get higher.

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5 years ago
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MGMR3
posted in Razer Support

Razer Raiju Ultimate right stick problems

Hey there, I have problems with my Raiju Ultimate: It started with the right stick drifting to the right. I only use the controller in wired mode on my PS4. The installed firmware is 1.01.00 Is there any solution to these problems? Maybe a new firmware? I am looking forward to hearing from you. Kind regards, Leon

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5 years ago
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SimpleFruit
posted in Razer Support

My Razer Goliath Extended Chroma is bending please help

Hi my razer goliath chroma extended chroma is bending and i tried to put heavy books on top of it for 50 hours and it didn't work so i was wondering if i could iron it safely remember its chroma so im wondering if i could iron it without no harm to the LED light or the mousepad itself

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5 years ago
Voltimaz
Voltimaz
posted in Razer Support

RGB/Lighting Issue

First of all, been a Razer fan as long as I can remember. But the recent issue made me to rethink my future upgrading to another brand rather than Razer. Here's the problem: DeathStalker Chroma: Everything was working the night before, and when I sleep I tend to leave my PC on for gaming afk n stuff. And I also tend to shut off my chroma when I go sleep. The next morning none of the light/chroma would light up, tried restarting computer, reinstall Synapse 2.0 and plug in different ports. But none of those works. Everything else works fine, only the C/1/S placeholder will light up, Gaming Mode or Macro placehold would not light up at all. DeathAdder Elite: Same problem with DeathStalker, but once Synapse been reinstalled the light will comes on again, but the none of the effect options works and the reason I'm not using Synapse 3.0 is because it only support the mouse and it doesn't support my keyboard and headset. Razer Man O War Wireless: Everything works, RGB lights up. But I c

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Voltimaz
5 years ago
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SimpleFruit
posted in Razer Support

Curved Razer Goliath extended chroma wont flattend, Please help

Hi Curved Razer Goliath extended chroma wont flattend, Please help I tried almost everything please answer ASAP im going to a LAN party in a couple of day sso please help me

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5 years ago
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Emircho
posted in Razer Support

Blackwidow Chroma is not working anymore?

Hello everyone, unfortunately my blackwidow keyboard is not working anymore. Everything was fine, next day i open PC, no lights, keyboard is not responding. I had to open the windows keyboard feature to put my password and unlock my PC. Tried removing synapse 2, reinstalled. Then ditched it completely and now i'm using Synapse 3. But the problem is, it is not shown in the devices, firefly is there, mamba is there but no blackwidow. And i don't think this is synapse related because, it is not even working at the opening where you can push DEL to go bios settings. So i'm thinking probably it is not getting any power or maybe it's just broken inside. Is this repairable, has anyone ever experienced something like that before?

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5 years ago
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Beleisalove
posted in Razer Support

new keyboard won't program CTRL from mouse

Just connected an Ornata Chroma keyboard and programmed all of the functions for gaming I want on it and my Roccat mouse, but it won't allow the mouse side click to be the CTRL function. Why? Help please?

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5 years ago
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T21STCPG
posted in Razer Support

I want to change my profile picture.

When I change my profile pic on insider it only changes the Razer ID one, not my insider pic. Am I missing some option? If anyone knows how to change insider profile pic please tell me!

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5 years ago
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Bplunk1520
posted in Razer Support

Razer Nommo Pro has stopped appearing in Bluetooth devices

Have had My Nommo Pro for about 2 months now and haven't had any issues connecting my phone to the device. Although i did have an issue with connecting my laptop through Bluetooth it didn't bother me. However as of today the Nommo Pro has stopped appearing on the list of Bluetooth devices on my phone. The Rzr Remote app still appears and i am able to connect to it but not to the actual speakers. I have tried repairing by restarting the speakers and holding down the input button but still nothing appears. I have restarted as well as updated my phone (iPhone 7) but it did not fix the problem. Any help or advice would be appreciated.

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5 years ago
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geoAntiqueWhiteTOPAZ102
posted in Razer Support

Razer Raiju Ultimate Issues

Hey there, I have problems with my Raiju Ultimate: It started with the right stick drifting to the right. Now also the left stick started drifting in the same direction. From time to time I also have input lags. I only use the controller in wired mode on my PS4. The installed firmware is 1.01.00 Is there any solution to these problems? Maybe a new firmware? I am looking forward to hearing from you. Kind regards, Garrit

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5 years ago
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SirCorgi
posted in Razer Support

Razer Blade 2017 USB C Driver

Hi All, Does anyone know if the USB C/TB driver for the 2017 GTX 1060 blade will be updated at some point, since getting my blade over a year ago the USB C port has never worked properly with USB C hubs causing USB HDD write/read speeds to be locked really low and getting write errors often (tested on the normal ports fine tested on two other laptops on the same hub fine). Recently after re-installing Windows 10 Pro again I decided to try removing the TB drive I found it now works fine and I get USB 3 speeds but it doesn't always register device being plugged in first time anymore. Clearly the driver does not work is the W10 core drivers work better so is there a plan to update the TB drive from the 2017 version that currently shows on the support page for the laptop? Thanks

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5 years ago
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supgerdog
posted in Razer Support

Leviathan buzzing when PC sleeps.....

Leviathan buzzing when PC goes to sleep. Why? Is it hurting the speakers in any way? Using 1/8" plug due to fiber not working for some unknown reason.

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5 years ago
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WoodBrownaeroegg383
posted in Razer Support

Razer phone 2 wifi drops

ive had my razer phone 2 for about a week now. and im finding it drops from the wifi for a few seconds very often while im gaming or using social media like facebook or youtube or anything internet related. none of my other devices have this problem. galaxyS7, iphone7 xbox, nintendo switch, laptop galaxy tablet. i know its not my router. ive tried the basic steps: -forget the wifi, re connect. -make sure i have good wifi signal strength ( happens when wifi is full and im right beside the router) -factory reset the phone. the phone still disconnects from the wifi. i have read that others have had this issue, could this be a defective unit?

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5 years ago
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Kooltone
posted in Razer Support

Razer Wolverine Ultimate - Will not connect

Hello! I have the Ultimate controller and it's awesome...when it worked! It seems that once I connected the Oculus Rift, the computer will no longer recognize the Wolverine. I unplug the USB, plug it back in and it's not recognized and wont turn on...dead in the water. My rig is a ROG Strix, Win 10, Intel i7-7700 @ 2.8 ghz, 16gb RAM, 1060 graphics. Anyone have a fix or idea before I uninstall all of my Wolverine software & start over?

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5 years ago
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technoVividAuburn310
posted in Razer Support

Macros not showing up in synapse

Hey everyone the other day I wanted to bhop in csgo without scroll so I made a macro but now I cant find it to remove it under the macro list. First of all yes it is active and secondly some part of synapse knows I have it because when I go to the "Mouse" tab in synapse Legit BHOP shows up as one of the macros. anyone know how to fix this?

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5 years ago
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SetherAedekae
posted in Razer Support

Razer Black Widow Chroma v2 and DeathAdder disconnect

I have no idea why, but when i am using my keyboard it will periodically start turning off, acting as if it has been unplugged. And once it starts, it doesn't stop until i restart my computer. This has screwed me many times in online games, and through all of my searching i found no solution. When i close the Synapse app and use the keyboard without it, I can use it just fine, but this is an issue that I cant find a solution to and It is extremely obnoxious. I am actually typing this with another keyboard as it is shutting off my blackwidow right now every 3-5 seconds and turning it back on. I have already set it so that my computer does not shut off USB ports to conserve power, and that has not helped. If anyone has a fix i would greatly appreciate it. It also tabs me to the synapse app and opens it over and over again until i restart my computer. Thx

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5 years ago
cezarystudio
cezarystudioInsider Mini
posted in Razer Support

Razer Nari - Microphone not working

Hello :) I bought two Razer Nari headsets, and I have the same problem on both. Microphone is not working. I was looking on the internet for that problem, and I found this: https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/?sort=new A lot of people have the same problem as me, and I don't know how to fix it. I tried to change my account to a new created one, and it worked. But not for long. After one computer reboot, the issue came back. I wrote to the Razer Support, and they didn't helped me. They just said, that I should refund my headset. My question is: what should I do? And btw, a bought my second headset after like 2-3 weeks from the first one. Why? Because I read that Razer released a new Razer Nari update. So should I refund another headset? My operating system: Windows 10 Education x64 with newest updates. If you want any more informations or screenshot, then just say that.

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5 years ago
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VisitasVirtuales
posted in Razer Support

Functions dissapearing

Hi; I rebooted my PC yesterday, and since then some of the keyboard functions are not working: Ctrl+C, Ctrl+V and some .exe direct acccess. This is on my naga trinity mouse. Any ideas why? Also the direct access to some windows functions, like the windows cutout tool. My software is updated.

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5 years ago
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Lord_Necula
posted in Razer Support

how do i unlink steam

i would like to unlink steam as i linked the wrong steam account and i cannot find where to get rid i spent 2 hours figuring it out this is very frustrating

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5 years ago
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fastVividAmberside378
posted in Razer Support

Blackwidow Chroma V2 Chroma Lighting Issue/ Kraken 7.1 V2 Issue

I've had my Razer Blackwidow Chroma V2 and my Kraken 7.1 V2 for just over a year now. within the last week i have had endless issues with them. Today my Blackwidow Chroma V2 is lighting up with every profile other than the custom one. I have no idea why it is doing this either. Everything works perfectly on the keyboard, macros, typing, everything. But when i go to a custom profile in the chroma configurator, all lights on the keyboard shut off. For my headset, over the last week it has been not working on and off. It will uninstall it's drivers and change to Conexant USB Audio. After I get that fixed, the 7.1 will not work whatsoever, no sliders in synapse 2.0 work for the headset. I have messed with the EQ sliders and even stuff like bass boost. It makes absolutely no difference at all. I have spent over 4 hours today on these issues and cannot seem to fix them.

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5 years ago
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ShaneWaite
posted in Razer Support

Nari ultimates haptic not working at all

Hi, please someone help me before I smash these things up with a hammer! received yesterday thought they sounded like crap messed with the settings and they sound ok now (not as good as my Krakens) however the Haptic feedback does not work at all! I have it off then on 100 no difference reinstalled synapse 3 nothing different. Tried on a switch ,xbox one and a laptop no difference am I doing something wrong or are these just faulty? Also these refuse to work wired..... I have to put the usb dongle in before they work the wire charges them but will not connect to say im getting frustrated is a understatement

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5 years ago
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technoRedPigmentvoice394
posted in Razer Support

Razer Phone 1 Dead Zone

To the community First post so bare with me on this. Had the Razer Phone 1 for a little while and it's out of warranty. This phone has been looked after since purchase, no falls, software tweaks, water damage or back pocket pressure. It's had an official case since ownership and has worked flawlessly since Oct 18. Last week the top section of the screen became unresponsive, not completely but enough to be unuseable. Can't answer calls, change WiFi unless double swipe to bring the icons out of that zone. Looked online and can see this issue is common and not isolated indicating a manafacturing issue. Hardware not software issue! Or, could it be a software issue? Bring the question to the masses and interested to see if this issue is broad and if it potentially could be a software issue with a fix. As stated above, it worked and then didnt, simple as that, no reason at all. Thanks guys for any responses.

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5 years ago
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DMuehlhausen
posted in Razer Support

Huntsman Elite / Synapse 3 issue

I've found recently that when I go into Diablo 3 the keyboard properly changes to all red (only the keyboard reacts to the game). However when I exit the game it doesn't switch back to the setting I have the Synapse software. If I try to go into the keyboard lightning, or any keyboard option in the software then it just locks up and stops responding.

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5 years ago

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