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Razer Support

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38855 Threads

O
orhnkmlgluInsider Mini
asked in Razer Support

razer blackshark v2 x kulaklık

razer blackshark v2 x kablolu kulaklığın kablosunu kedim ısırdı. ve artık ses gelmıyor. garantım bıttı. kablomu ucretlı de olsa değiştirebilir misiniz yoksa kulaklıklık artık çöp mü oldu? 

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O
21 days ago
freshNavyPurpleretro634
freshNavyPurpleretro634Insider Mini
asked in Razer Support

pending issue

the transactions pending after I payed my money they gave me razer sliver but not the things I bought 

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freshNavyPurpleretro634
21 days ago
WineMOONSTONEsleek804
WineMOONSTONEsleek804Insider Mini
asked in Razer Support

receipt

INEUWP1000000487333 Order Need receipt

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WineMOONSTONEsleek804
21 days ago
AcidGreenaeroportal471
AcidGreenaeroportal471Insider Mini
asked in Razer Support

Google play diamond reward

Hello.. So I won Razer Barracuda Pro from Google play diamond rewards and have not gotten it but says received? Also there's no way to track the item plz need help with this. My other support i accidentally click solved so made new one. Other people having same problem…

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AcidGreenaeroportal471
22 days ago
R
Redmartian50Insider Mini
asked in Razer Support

Atheris not working in blurooth mode

I have the stormtrooper Atheris mouse. It works via 2.5GHz, but not Bluetooth. When I put it in Bluetooth mode the blue light on the DPI button flickers. Can I get it fixed or am I out of luck?

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R
22 days ago
Smokefrontguide545
Smokefrontguide545Insider Mini
asked in Razer Support

i need to know the usage history of my gold pin

Please tell me who and he used my $100 card: 33594098187920

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Smokefrontguide545
22 days ago
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nanxia790Insider Mini
asked in Razer Support

My mobile device is damaged, so I cannot perform two-step verification. My mailbox has been stopped because I have not been used for a long time. Please help me

The two Razer wallets I used were damaged due to my mobile device, and the two-step verification could not be carried out. My mailbox was stopped due to long-term non-use. Please help me

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N
22 days ago
M
mou3_Insider Mini
asked in Razer Support

Another heatsink making noise (like crackling & hissing)

This problem related to this Heatsink making noise (like crackling)Hi, my problem is identical to the one described in the link above. I even have the exact same laptop. I've been looking for this problem for weeks on the internet, but I've never been able to solve it. Everything is the same, when replacing the thermal paste and pads, I bent part of the heatsink a bit and now with the fan on, it hisses and crackles in games. The problem is definitely not the fan or debris, the sound is coming from the heatsink. What should i do ?I copied a photo from another thread, it's identical with me where the heatsink was bended and probably where the noise comes from.  

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M
22 days ago
buzzRoyalBluewatch833
buzzRoyalBluewatch833Insider Mini
asked in Razer Support

nommo v2x extension cable

I have the razer nommo v2x speakers and need a longer cable/entension from right speaker to left for correct placement on my sim rig. Does anyone know what cable connection it is?

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buzzRoyalBluewatch833
22 days ago
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GSJWAYInsider Mini
asked in Razer Support

Razer Blackshark V2 Pro Replacement earcups

Hi All I trust all is well. I just have a quick Q, where can I buy myself replacement earcups for my Razer Blackshark V2 Pro Headset? I have checked the website and they are not even listed. Any recommendations would be massively appreciated ! Thanks

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G
22 days ago
aeroLemonCurrycafe741
aeroLemonCurrycafe741Insider Mini
asked in Razer Support

Garantie

Bonjour, Ma fille en fin 2022 m'a offert un fauteuil Razer édition et ce jour, je constate que le socle est fissuré à deux endroits, ce qui fait descendre le vérin bas.les roulettes ne touches plus le sol, 3 sur 5.référence produit : Batchcode : FV04200621  Pourriez-vous me dire comment procéder dans le cas d'une garantie. Cordialement Patrick Guepin Élément acheté sur vôtre site avec paiement par carte bancaire. 

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aeroLemonCurrycafe741
22 days ago
MagentaDyewebclassic337
MagentaDyewebclassic337Insider Mini
asked in Razer Support

Kishi V2 (Pro) Nexus App Live Streaming

Nexus app live streaming to YouTube and Facebook both returned videos with thick black borders as seen in the attached screenshot from Facebook:The YouTube videos show the same borders. But when recording to the device storage ("INTERNAL MEMORY / DCIM / NEXUSSCREENRECORD" on Android) rather than live streaming, there are no such significant borders.  The recording device's display resolution is 3040x1440 pixels with aspect ratio 19:9. This wide aspect ratio could explain the horizontal black borders on top and below the streaming video (letterboxing) in 16:9 as in 4:3 ratio players. Though the black borders to the left and to the right of the video (pillarboxing) indicate that the Nexus app streams in 4:3 aspect ratio (looks like it in the screenshot too) und thus the 16:9 ratio YouTube and Facebook players add pillarboxing. Is there a possibility to remove these borders (change aspect ratio of Nexus app live stream to 16:9) in a future release of the Nexus app?  

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MagentaDyewebclassic337
22 days ago
secretFuchsiaRoserush133
secretFuchsiaRoserush133Insider Mini
asked in Razer Support

Blackshark v2 Hyperspeed problems

I got few weeks ago the Blackshark v2 Hyperspeed headset and suddenly its kind of broken? When i connect it to the Dongle the sound seems extremely off. Its very blurred and my microphone seems not to work. When connected with Bluetooth my sound is still bit off but my mic is working but discord sounds are amazing and clear? everything else is bit bad??? I already updated everything and don’t find a solution on my own.Please help me. 

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secretFuchsiaRoserush133
22 days ago
geoONYXRoseEbony486
geoONYXRoseEbony486Insider Mini
asked in Razer Support

Getting my razer gold code

Trying to get my Razer gold code using serial number 

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geoONYXRoseEbony486
21 days ago
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BladeWielderInsider Mini
asked in Razer Support

Laptop Stand and SW Outlaws for my new Blade 18

I just ordered a new 2024 Blade 18, and it doesnt appear that the included peripherals (Laptop Stand and Star Wars Outlaws) got added to  the order like they should have been. I was struggling when ordering as I accidently had two systems in the cart, and I think that when I removed the duplicate, it left me with my laptop and my support addon, but got rid of the Star Wars Outlaws and Laptop stand. Can you please review my order and send my Stand and SW Outlaws license key?

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B
21 days ago
KellyGreeneggfresh424
KellyGreeneggfresh424Insider Mini
asked in Razer Support

purchased a blade 17 card is being declined

I just ordered a blade 17 and it is saying there is issues with payment on my credit card even though funds are available and it says pending on my credit card 

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KellyGreeneggfresh424
21 days ago
A
AfrmX_Insider Mini
asked in Razer Support

Razer Deathadder v2 pro dongle not working

Hi,I purchased the Razer Deathadder v2 pro last year but had an issue connecting it via 2.4ghz dongle. I tried the troubleshooting steps on the forums of reinstalling drivers, reinstalling the synapse app and others but the issue still persists.Got a replacement 2 times but the same issue persists after connecting it to my pc. (Tested it on the store before and it worked)I now have my 3rd replacement and now the same issue persists it does not connect wirelessly through the dongle. It only works when connected via the included USB cable and via bluetooth.I have also reformatted my pc before I tested it again cause I was thinking it was a software that I installed before that bricked the usb dongle.Would appreciate any helpThanks

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A
21 days ago
B
blademasterzeroInsider Mini
asked in Razer Support

usb soundcard not being detected by windows after razer synapse update

for the past week or so my audio has been messed up royally after a synapse update, mic was completely gone and normal sounds were skipping constantly, attempting to reinstall razer synapse initially fixed the problem up until it updated itself to the latest version, after which the problem returned and then got worse as now windows isn't even detecting the soundcard after its been plugged in. there has been no physical damage to the headset itself nor the soundcard.

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B
21 days ago
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leetShockingPinkinfo334Insider Mini
asked in Razer Support

Deathadder v3 wired always disconnect when lifted

My new Razer deathadder v3 wired mouse disconnects when lifted from my desk, I've tried every usb port in my pc and there is no possibility that it could have been damaged as the problems were immediate and I bought it off of amazon in new condition. I have also tried the mice on my laptop (ubuntu) and same thing happens. Is this normal? Can I do something about it?

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L
21 days ago
P
pipisInsider Mini
asked in Razer Support

Razer Hammerhead X Earbud Bluetooth Handsfree

Hey I lost my case of my earbuds is there a way I can only buy the case?

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P
21 days ago
S
sgtprobeInsider Mini
asked in Razer Support

Razer Basilisk V3 Pro Dongle stopped working

Basilisk V3 Pro dongle just stopped working.  The Mouse works with a USB cable and in bluetooth mode, but the dongle is dead. I have tried it in 3 different computers and it will not show up, I have also tried all the usual stuff that never works (uninstalling/upgrade software, firmware updates etc) Besides, the firmware updater can’t even find the dongle, since it is dead. I have of course search the internet of possible solutions and discovered that there is a lot of people with the same issue. Rather dissapointed, especially considering the high price of the mouse. Where can I get a new dongle? Cheers!

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S
21 days ago
cafeLaurelGreenfirst562
cafeLaurelGreenfirst562Insider Mini
asked in Razer Support

my razor laptop stopes working

My laptop stopped working and now isn't turning on. It's a razer blade 15 with the 1660 ti & 30 gs of ram. I press the power button for over 15 seconds and it starts to slowly flash green but after the 2nd flash it goes to white for half a second and shuts off completely.How can I fix this? I've tried taking out bios battery and disconnecting the battery.

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cafeLaurelGreenfirst562
21 days ago
SheenGreenbitAMBER226
SheenGreenbitAMBER226Insider Mini
asked in Razer Support

Razer kraken x lite 7.1 sound problem

When i open 7.1 sound is not comeing normaly i dont have problem, just problem with 7.1

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SheenGreenbitAMBER226
21 days ago
M
Mjtba57Insider Mini
posted in Razer Support

help

I lost my phone and lost access to my two-factor authentication program. I have the primary email. Can you help me recover my account?

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M
21 days ago
bizPearlRUBY759
bizPearlRUBY759Insider Mini
asked in Razer Support

have not received my product

My account says my product was received at my address but I've not received it yet it's been well over 2 weeks what I do I can't get hold of customer service directly it's so confusing on here

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bizPearlRUBY759
21 days ago

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