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38995 Threads

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Llamasing
posted in Razer Support

Razer leviathan mini making humming sound.

Hey, I recently bought a leviathan mini. More than impressed by the sound it produces and all that, but for a while after I stop playing music/movie it makes a humming sound, it stops after a while and soon as I play audio it starts, so if you listening to something at low volume you can hear it at a short distance. It isn't obnoxious but I would like to know why it is doing it. It did it over 3.5mm and bluetooth ( using a 4.0 A2DP adapter not aptx which I will order if it fixes it ). If need more information just ask.

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5 years ago
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RoyalYellowleetcast129
posted in Razer Support

Razer Naga 2014

hey so for a few months now my mouse would just stop moving for a few seconds then resume, then pause again, and just recently i cant get into my razer synapse settings to change anything at all, i still have a warranty on my mouse, whats a good idea to do at this point ??

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5 years ago
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Ravendesk_Games
posted in Razer Support

Razer Blade 14 (2014) nvidia GPU problem

Hey folks, I've been grappling with this issue for a long time and I thought I'd make a post. Maybe 2 years ago, my laptop started shutting off during intense gaming. I got a cooling pad and it still happened. I was sure this was a heat issue, but now I'm pretty sure it's not. More recently, it started powering off the moment a newer game wanted to leave the main menu. It's as if when the gpu is supposed to produce graphics, it powers off. Most recently, Battletech and Insurgency: Sandstorm. Battletech has run on my laptop in the past, but shut off after a while. Now, as soon as I try to load a game, it powers off. What's weird is that I can play Darkest Dungeon, Kerbal Space program and Company of Heroes 2 on the integrated intel graphics. It runs pretty slow and crappy though (as you would expect). When I disable the integrated graphics, the nvidia GPU takes over and all non-gaming is solid. When I boot up Company of Heroes 2 it runs like a slideshow, but it runs. Also, I can'

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5 years ago
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crckd
posted in Razer Support

About audio driver software

My Dell Inspiron 5567 have a built-in WAVES MaxxAudio Pro driver software installed and I am using a Razer Hammerhead Pro v2. 1. Should I install the Razer Surround Pro and use both? 2. Or replace it with Razer's? 3. Or just leave it as is and just use the built-in?

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5 years ago
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CodeCCLG
posted in Razer Support

razer products freezing constantly after new synapse update *UPDATE Found The Problem*

my blackwidow elite, lancehead & firefly are all freezing after i open up my google chrome after this mornings ( my time ) update. any body having thius trouble as its now getting very annoying.

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C
5 years ago
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WellItsPaul
posted in Razer Support

Razer Synapse 3 won't start

Hey! First of all: I'm from germany and I'm sorry if my english is not the best. My problem is that razer synapse 3 just won't start anymore.. I tried to do a clean reinstall with revo uninstaller but it's still not opening. I tried everything but it's not working. It always says "Razer Synapse is not active" and if I click on the "Start Razer Synapse" button the little loading thing shows up for a second, disappears and nothing happens.. I seriously don't know what's wrong with synapse. Maybe I just have to wait for another update. Paul

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Razer.Caziel
5 years ago
G
glbtorttr
posted in Razer Support

RZ09-0169 Hinge issues

From when we purchased our laptop, the lid hinges have been loose. Today they seem to have failed. A call for support elicited a "lets restart your machine" followed by a desire to troubleshoot the operating system. Clearly language and cultural issues didn't help. Upon asking for where I could take it for repair, I was offered the "Fremont Center" but they don't take calls. How can I get this repaired? Servicing a Razer shouldn't be that difficult, let alone purchasing spares...please let me know.

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G
5 years ago
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DesertSandaero310
posted in Razer Support

Razer Naga Left hand keeps switching when I have more than one profile

Razer Naga Left Hand mouse I keep my mouse settings in Windows as Right Hand. Everything works great until I add a 2nd Profile. Then the mouse settings switch to Left Hand. Why can't Synapse leave my mouse setting alone when I have more than one profile?

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D
5 years ago
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dailyRubineRedJASPER300
posted in Razer Support

Razer death adder essential

Does razer blackadder essential worl on mac os?

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Jenjar
Vanguard
5 years ago
I
ionutsrobert1
posted in Razer Support

Razer Electra V2 microphone not working properly

My microphone sounds really muffled and the toggle mute button does not work.

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5 years ago
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KyaniteKirin
posted in Razer Support

Razer Audio/Mic Splitter Replacement?

So I believe my audio/mic splitter went to take a dump. I've searched all over the Razer Online Stores because I saw a replacement there at one point for 20$ CAD + shipping. I've looked all over and even found the old link to that page but it's giving a 404 error, page was removed. I'd just like to know where can I get the most compatible audio/mic splitter that works with Razer Kraken Pro V2 (I've tried cheap audio/mic splitters before, I had 5 at one point but none of them worked). Honestly I'd like a Razer replacement preferably so if they still do sell it please let me know. Otherwise, Amazon or other stores work.

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K
5 years ago
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Der_ZocktLP
posted in Razer Support

High CPU?!

Hello, I have a problem with my Headsets. Yesterday I bought the Razer Electra V2 USB Headset. And I noticed that my CPU is very high (85-100%) If I unplug the Razer Electra V2 USB cable the CPU is then low. What can I do to fix this problem? Best Regards Der_ZocktLP

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5 years ago
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JacobisCool
posted in Razer Support

Docking Station for Mamba 2012 not lighting up

I don't know if this was already asked, I didn't see anything. But, when I unplug the mouse and plug in the docking station, it doesn't light up, but when set the mouse on the docking station, the mouse charges. Also, I can't calibrate the mouse with the docking station, but I don't know if they are related.

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J
5 years ago
TK-1987
TK-1987
posted in Razer Support

Razer refusing to refund me for returned laptop and lied to Paypal about recieving it

So on December 4 2018 I decided I wanted to buy the new Razer Blade Stealth 2019. The new mx150 seemed like a good balance of power in a portable package. After it arrives on December 13 2018 I discover that my unit had noticable coilwhine when under load. I give the laptop week to see if it would be a problem and determined December 20 2018 that I didn't want to keep the unit and wanted to return it within my 15 day return window. I get an RMA from razer and am told to send my laptop to: Razer KULS, LLC. Doors 1-6 24760 S. Main St. Carson, CA 90745 I take it to my local Fedex and pay for the shipping back as Razer did not provide me with one and did not specify that I would be getting one. Now December 25 2019 I get another email from Razer with a shipping label saying to send my laptop to: Razer USA 9 Pasteur Suite 100 Irvine, CA 92618 Carson, CA 90745 At this point I'm panicking because this is a different address than what I was given and when I email them back saying I got t

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TK-1987
5 years ago
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Defiance2018
posted in Razer Support

My first Razer Keyboard

Hi guys, i want to buy me a Razer Keyboard, is my first keyboard from Razer and i want some advice from you guys, i play a lot games like Destiny 2 , Gta 5 but no CS , FORTNITE, COD and i like this 2 options : 1 - https://www.razer.com/gaming-keyboards-keypads/razer-ornata-chroma 2 - https://www.razer.com/gaming-keyboards-keypads/razer-blackwidow-chroma-v2 I want to know how can i buy one of them and if the same process is available in the future if i want something with Silver Rewards for Romania because i din`t find any info about redeeming silver to Romania? Thank you so much

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5 years ago
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ZeAdmiralDolphin
posted in Razer Support

Deathadder elite died out of no where

less than 8months my deathadder stopped registering as a USB device in all computer i try it still glows but is unresponsive Ive tried a lot of fixes but nothing is working.

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5 years ago
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MachoManSam
posted in Razer Support

Two Man O' War problems

I got a wired Razer Man O' War 7.1 headset back in December and I've tried avoiding using it for communication for the following reasons: 1.) The mic makes my voice sound very digitized and like I'm speaking into a can. 2.) The mute switch doesn't mute all audio input. To start, let's look at the mic quality. I've watched multiple videos of people testing the mic and for the most part it sounds nice and clear. However, mine sounds like the cheapest mic I've ever spent money on. I've even went into the headset settings and tried tuning it differently, but nothing seems to make it any better. Now to the mute switch problem... When I flip the switch to mute the mic or something else in the headset picks up the audio from my PC instead. So let's say I'm talking to my friend and then I mute the mic, after that I start listening to music. My friend will be able to hear the music. It's as if the mute switch instead switches the audio from mic to some other input from my PC. Anybody else eve

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5 years ago
S
Siinfonia
posted in Razer Support

Issue with my blackwidow

Hi, I woke up this morning to realize that my Blackwidow V2 Chroma TE, was spamming random keys. I have found that it is not my computer's issue because once I unplug the keyboard it stops the spam. I do have sweaty palms and I was wondering if that could be the cause? If not, are there any solutions for this problem? Thank you.

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5 years ago
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E4M0N
posted in Razer Support

Razer Raiju Ultimate Replaced But Still Drifts

After RMA’ing my Razer Raiju Ultimate. I got the replacement today and it came loaded with the base version of firmware v1.0.0. Then I loaded v1.3 which I was emailed by a live chat assistant who said that v1.3 was the latest version of firmware. When it isn’t. For whatever reason, Razer are not releasing v1.4 for download right now, which is supposedly in the new batch. What am I supposed to do, continue getting replacements until I get lucky on the new batch? I have had this controller for months since release and has been unusable. Posting multiple forums and having to dig for answers with no procession. I now yet again have a Razer Raiju Ultimate STILL with stick drift issues and latency issues along with no customer support to guide us customers with a £200 joke. As a long term user of Razer products, I just feel as there has been no support from the moderators. After all the troubles whom could at least compensate to some degree for what I’ve gone through with my purchase. It t

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5 years ago
RicardoForce
RicardoForce
posted in Razer Support

Razer Mamba 16000 DPI issues with wireless & software

So I've had the Razer Mamba (RC30-013601) for about 6 months now. I'm still annoyed by the fact that for some reason, this €150 mouse is not supported by Synapse 3. I have to use an older version of Synapse just for this mouse, while the rest of my set-up uses Synapse 3 flawlessly. Then, I've only used the mouse wireless for a couple of times because of connectivity problems. It just keeps losing connecting (stops moving in-game) for 0.1-0.5 seconds while playing FPS games. Of course, this is the difference between a kill or a death. I even went as far as to move the receiver right up to my mousepad, to no avail. Are these common issues? Will this mouse ever be supported for Synapse 3?

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Jenjar
Vanguard
5 years ago
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coolhomeBlond054
posted in Razer Support

Naga Trinity no lights

Just recieved new trinity today , plugged in and no lights. Installed synapse 3 and still no lights. Broken mouse?

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5 years ago
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Cerberus_Dleta
posted in Razer Support

[Razer blade advanced 2019] Store french problem

Hello I wanted to buy a "The New Razer Blade 15 - Full HD - RTX 2080 - 512GB" on the French store. All is well spend the payment was validated then a few moments after the order of I receive an email as the payment has been refused. Off I got in touch with my bank and she confirmed to me that this was coming from your servers the problem. This order command : RZFRWP0000008038097

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5 years ago
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DoMe.RaZeR
posted in Razer Support

Issue with Razer Surround

A few days ago, I bought the Razer Kraken pro v2 which has a 3.5mm cable to connect to my laptop. A problem that I noticed immediately was that the sound of the headset wasn't as I expected. I then downloaded Razer Surround to improve the quality using the equalizer function of the Surround software, however, once I logged in with my account, the only thing I could do was selecting the kind of headset i am using and testing it with a sound sequence. Other than that, I couldn't use any other functions of the software like the equalizer at all, as clicking on the different buttons didn't do anything except for moving the window around on my desktop. Now to my question: is this because the Razer Kraken pro v2 is not supported by the software or is it a problem with the 3.5mm cable? How do i change the sound quality of my Razer Kraken Pro v2?

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D
5 years ago
X
Xrayshot1
posted in Razer Support

Razer Huntsman and unstable behaviour in Synapse 3

Hi everyone We bought the Razer Huntsman a few weeks ago and installed Synapse 3 along with it to activate all the bells and whistles. Sadly the functions are very unstable. Most of the time the keyboard isn't detected by Synapse and doesn't appear - and when it occasionally does and we get to pick a lighting effect, the keyboard either ignores it or it starts up only to freeze after about 2 seconds. Switching USB port will in some cases reactivate the lighting effect and it might stay on for a while, but as soon as we change some setting in Synapse, in which I assume the software needs to communicate with the keyboard, the keyboard freezes. Generally, trying to reset or save a profile to memory always fails and keyboard freezes. We've tried different USB ports but the behaviour stays the same. We've un- and reinstalled Synapse but it didn't help. It stays unstable and sluggish. It was a gift for my son and his dad is looking more and more stupid by the day, so please help us out

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D
5 years ago
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ReaperOfTheDeep
posted in Razer Support

Lancehead Synapse Problems.

Hey All, I was wondering how to fix an annoying issue i have been having only razer synapse 3.0. The only version seems to work fine but has its own annoying issues. I changed back to 3.0 but it seems whenever my mouse is in charging/wired mode razer synapse does not pick up the device. But when i unplug it and run it wirelessly synapse picks up fine. Im using a standard Razer Lancehead.

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R
5 years ago

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