Razer Support

My deathadder v2 is randomly stop tracking, when I lift my mouse up afterr flicking and then it stops tracking. What should i do?

Hello,I’ve got an annoying problem. Whenever I open Razer Synapse, and I have the Macro module installed, my 4 key on my keyboard automatically starts and stops macro recordings. The only way to fix this is to restart my pc. (Numpad 4 still works)I’ve tried deleting all my macro’s, reset all the keybindings, reset all the profiles, reinstalled Razer and logged in with a different account but nothing seems to work.I’m running Synapse version 4.0.86.2506190916 with a Tartarus V2 and a Ornata V2Anyone got any clue as what is going on here?Now if you’d excuse me, I’m going to restart my pc as I had to open Synapse to find that version number…. 

Similar problem as this thread :  I’m on Windows 10, and single keybinds save to profiles just fine. I’m using firmware version 1.1.0.0 and version 3.8.731.72514 of Synapse updated just a few days ago on 8/18/23. It only has to be as complex as “Ctl+PgUp” or “Alt+Left_Arrow” for this to not save. I’m not doing super long macros. Just little things for navigating in a browser. It works fine if Synapse is open, but immediately stops working as soon as the app is closed. I could understand this being the case for the cheaper Hyperspeed, but the Naga V2 Pro is supposed to come with these features working. The weird thing is this ONLY affects the macros, and nothing else. I’ve seen similar threads open for over 2 years now, with it sometimes working and sometimes not for various users. I’m dreading how long this will take to fix. My initial Amazon review was moder

works great through the cable! serial#(removed SN)

Hi,My 2020 Razer Blackshark V2 Pro has developed an odd issue where the sound in the left ear cuts out completly when it is snapped to the center position. If I turn it up or down by just a few degrees the sound returns. Has anyone else had this issue? I’ve tried firmware updates, factory reset and using both the dongle and the 3.5mm cable.Nothing seems to help. Would anyone else have a solution. Thanks in advance.

When I register my newly purchased Razer Blackshark V2 X headset on the website, it says that this product is already registered and I cannot register the product.

So basically I bought the wrong gift card I was supposed to get razor gold but then I got the normal razor gift card, Is there any way for me to use the normal razor gift car to get razor gold

Dear Razer Support, I recently purchased a Razer headset, but when I attempted to register the product and claim the license code, I received an error stating that the product has already been verified or registered. However, I have never registered this device before, and I am the original owner. Here are the product details: Product Name: Razer Headset Black shark v2 x Product Number: RZ04-03240100-R3M1 Serial Number: removed SN 

as the title says my headphones suddenly stopped working in wireless mode. When plugged with 3.5 audio jack they work fine. In synapse my headphones automaticly show up but appear as if they are tuned off even when they clearly arent (light is on and even windows recognizes them). When I try to launch the software to update drivers it says my drivers are up to date. When I try to launch the pairing utility software i get an error pairing failed and no further explanation to why it failed. I would apriciate any help or recomendation you guys have. furthermore i would like to talk about how none of razer software I used worked to help me eliminate my problem or even recognised it. Just not working and no explanation to why. What makes it worse is the state of razer support (https://mysupport.razer.com/) which is completely unhelpfull, just trying to access support informatio

was wird bei kontaktdetails mit kontaktnummer gemeint wenn man eine bstellung aufgeben möchte?

(Removed screenshot)I have problem with activation. I cant log in. I wrote correct email and password, but app wrote me “No authentication found”. Can you help me, please?

Unfortunately I recently lost access to my email address and cannot change it to another email because it requires a verification code sent to the old email.I still have access to my Razer account and can provide details as needed.Thank you

Hello,I'm reaching out because I'm having a problem with my Razer Basilisk Ultimate.My mouse no longer works with the wireless dongle. Here’s what I’ve tried: Pairing with the software: RazerMousePairingUtility_v1.00.02_r1 → pairing always fails. Updating the mouse firmware using: BasiliskUltimate_00880086_FirmwareUpdater_v1.08.00_r1 → the process stops at 40% and restarts repeatedly. Using the dongle firmware tool: RazerUSBHyperspeedDongleUtility_v1.00.11_r1 → also unsuccessful.My dongle shows up as RC30-031701 / PID_0088.Thanks in advance !

As the title mentions, on scrolling up and down, every so often the mouse wheel will continue to scroll in the direction I was scrolling in regardless of the mouse tension “feel” settings. This is maddening when playing a game or when browsing a website.I have tried cleaning it with compressed air, and used some tweezers to remove some visible pieces of debris along or near the axle of the wheel without disassembling it and am still having issues. All things fail eventually, but I’m a bit disappointing that the mouse has a failing scrollwheel just over 2 years in, and out of warranty. I spent a bit more money on this mouse thinking that the optical switches would provide a bit more longevity. Feels like planned obsolesence, though might just be bad luck on my end. Rant over.Since I’m out of warranty (purchased Nov 2022), I’d like to know what my options are, as well as any guidance, before deciding to trash the mouse and purchase a replacement.Thank you!

Hello,I signed up using my Apple account and have completed the product registration. However, the email address associated with my Apple ID uses a Naver domain, and I’m currently unable to receive emails through it.Therefore, I’d like to change my registered email address to:(*Omitted the email address for security purposes)Also, could you please resend the 7.1 Surround Sound code to this new email address?Thank you for your assistance!  

I'm from Melbourne Australia and I realized today that my Razer Blade 14" battery is bulging. I bought the laptop in 2021 but will this be fixed outside of the warranty period?   

I have bought a Razer Ornata V3 in a distributor (FNAC) and am willing to register it.ut I don’t remember when I bought it…I still have the box and am using this keyboard to write this question.I also get a Razer Tartarus V2 as a gift and want to register it too. (I also have the box and of course the item).♥ Thank you for attention ♥

Hi, i checked ebay, online, etc. Where can i get a replacement spacebar or the little black side pieces? Seems like a good ‘market’ for Razer to sell these pieces 1 off.

Hi,I bought a Razer Iskur back in 2021. Due to a recent move, I had a reason to turn the chair and noticed that the seat plate is broken.Where can I get a replacement for this part?  

“Why does my Razer DeathAdder V2 HyperSpeed keep disconnecting during use? I’ve tried both the USB dongle (2.4GHz wireless) and Bluetooth modes, but the mouse randomly disconnects in both cases. What steps can I take to troubleshoot and fix this issue?”

hi my other phone that uses the phone number registered to this account broke so i cant get the verification codes please help me change my phone number thank you!

Hello, I'm currently using a Razer Blade 16 4090, 2023. I'm trying to use USB-C at work because I saw some videos explaning that the laptop can run with 100W while doing small tasks. The issue is that when it's plugged in with a USBC + 100w adaptor, the laptop keeps discharging the battery, even doing almost nothing,  How can I use a 100W USBC charger and still working on my laptop without discharging it? Should I do something different in configurations ?  Or it really doesn't work with a 100W charger?  (I have already tried the charger and cable, it works with 100W. So it's not that they don't work). 

Why when I register product it say already registered? i keep refresh but still not registered in my account. i need to register product because i want the activation code for this software. help me please

I've been having issues with my razer leviathan V2 Pro rebooting mid use multiple times a day for over 8 months, I've been talking to razer support for 6 months and gotten nowhere, today I finally found a post filled with other people who have the Razer leviathan V2 Pro and are having the same issue and I replied to one of their comments to ask if they had any luck fixing their issues, and a razer admin replied to my question (not the person I was originally asking the question to) with the response "try a different port, try a different cable, try a different computer, update the firmware, things that I have already tried AND DON'T WORK AND I HAD STATED THAT I ALREADY TRIED, and then locked the entire thread so that no one else could ask questions or reply in the entire thread. Wtf is this. THIS WOULDN'T BE AN 8 MONTH UNRESOLVED ISSUE IF IT COULD BE FIXED BY UPDATING THE FREAKING FIRMWARE. Also by the way, how many people have multiple computers to try to lug a $500 speaker system