Razer Support

​Gentile Team di Supporto Razer,​Scrivo in merito a un problema che sto riscontrando durante la registrazione del mio nuovo headset Razer BlackShark V2 X per ottenere il codice di attivazione per il software 7.1 Surround Sound.​Quando tento di registrare il prodotto, il sistema mi informa che il numero di serie risulta già registrato con un altro account.​Prodotto: Razer BlackShark V2 X​Numero di Serie (S/N): (Removed serial)(Trovato sull'archetto sinistro delle cuffie)​Problema: "Prodotto già registrato" / "Unrecognized Serial Number" (a volte)​Sono l'attuale e legittimo proprietario del prodotto e ho acquistato le cuffie in data [04/12/2025] presso [AMAZON].​Allego a questo ticket:​Una copia della prova d'acquisto (scontrino/fattura).​Una foto del numero di serie stampato sulle cuffie/sulla scatola.​Vi prego di aiutarmi a sbloccare l'associazione del codice o di fornirmi il codice di attivazione per il 7.1 Surround Sound tramite email, in modo che io possa completare l'installazione

I keep getting “Unrecognised Serial Number” when trying to register the Kraken V3 Headset that I bought. I have tried all variations for the error message that keeps popping up to no avail. Please double-check similar characters such as:"I" and "1""O" and "0" 

Today i bought headphones - blackshark v2 with s/n (ommited0, p/n RZ04-03240700-**** and tried to activate 7.1 surround sound, but to do this i should activate device in my profile on razer. So when i try to do this i have a message that this device already registered. Please, help me, it was my first razer device and i’m dreaming about razer things since my school era. I do not need register devise, just 7.1 code so i can use it in games.

Hi,I use a Seiren V3 Mini. In Synapse 3, you can change, add, rename, delete profiles, but not on Synapse 4. So, it is a missed feature. Currently, I have 3 profiles shown in the system tray widget for the mic from my PCs (as shown in the picture), and I can switch profile from there, but not in the app itself. And change, rename, delete, add profile function aren’t present in the app.I think, the Feature should be added and if not, all profiles should be deleted from the cloud and no profile switch option should be shown in the system tray widget, if the intention in Synapse 4 is to completely remove the profiling function for mics.Regards, 

Hi, I have a problem with my Razer Barracuda X Plus (model name may vary depending on region). The sounds are too quiet. This only happens when I connect it via my 2.4g receiver. It started to happen yesterday. My firmware is updated and i dont think thats the problem. Its like the volume has been tuned down. I used to set my volume to about 30%, in which i liked and was loud enough for my liking. But now, I have to turn it to about 60% to get similar sound volumes. This doesnt happen when connected via bluetooth, its almost too loud if connected via bluetooth. Can I get some help? Thanks.

For some weird reason, on my framework laptop, my Razer Orochi V2 will disconnect if I leave it for a minute or so. There will be a blue light slowly flashing and when I move it, it wont work. The only real reliable way to get it working again is to go windows 11 bluetooth settings, and click on pairing a new device and instantly it will start working again. I tried going into device manager and turning off everything I could to do with bluetooth power saving mods. Here are some of the threads I tried followinghttps://www.reddit.com/r/Surface/comments/mggk09/intel_wireless_bluetooth_windows_20h2_mouse/https://answers.microsoft.com/en-us/windows/forum/all/windows-10-missing-bluetooth-power-management-tab/62e63e7d-9954-4898-b2a3-44fed70421c5?page=2

I lost my DA v2 Hyperspeed dongle, so I bought a new one. for the same mouse model.When connecting the dongle I do see the right name in the Windows Devices, but I am unable to Pair it via the mouse pair utility tool, it always fails (no specific error just the standard “unable to connect error”, at the final step.Maybe the Dongle needs to be programmed to work for exactly my Mouse S/N? The S/N of the mouse is PM2416H22500119 

As the title really. This is a brief summary of the issue.  Ive an onoing support incident for my Iskur V2 chair which is still under warranty, they sent replacement parts out around Nov 20th but didnt pay the import duty / or taxes for the items. I was told by support not to pay them myself and the shipping team would resolve the problem.They of couse didnt, the box now looks to have been returned back to Razer. I was sent ‘new’ tracking information for the new boxes, but its the same tracking as the first shipment. And support are just going in circles.  They take over 24 hours to reply to any questions making the whole process beyond irritating. Ive a desk chair Ive been unable to use for nearly a month now and its coming up to christmas which ofcouse will make any international deliverys take even longer.    

Only have these showing up tried everything 

Hey guys. I’m struggling to find answers myself, I really want the Kitty V3 pro for my pc because of it’s wireless capabilities, however, my PC is not Bluetooth and the micro usb port on it doesn’t work. I’m wondering if there are any other dongles that are the standard usb I can use for this headset? 

theres another thing similar to this on here but the answer was “pm me” on it so yepI have something I needed help with, so i put in the serial number, it’s valid and has an active warranty. When clicking the submit button though literally nothing happens. I’ve done the common stuff, different browsers, incognito, disabled extensions, different devices, and wiped cookies. As far as i can tell its not possible for me to open a tab with it, right clicking doesn’t even give the option. as far as I know this is kinda the only way to get an answer since im locked out of support on this one. if someone could help it would be great

I recently bought the razer huntsman v3 pro 8k.When I connect it to my Laptop (for work) where no synapse is installed the right led display (where u can see your profile and the depth of your imput) isnt white, its matches the color of my profiletype (my work profile is blue so de led is blue).My question is how can i do this also on my gaming pc wher synapse and so on is installed because i like this feature a lot but dont know why this happens.

I had just gotten the mouse yesterday, and it hadn’t been able to charge at all. It’s plugged directly to the PC using the original cable from the box, updated the firmware, and used it without Synapse. I’ve tried about all the solutions I’ve seen and none of them have worked.

Mouse works when connected via wire, or when the dongle is directly connected to the pc, but the dock’s not working.

Hello, my Razer Hyperspeed V2 headphones are not connecting to the dongle and I don't know how to solve the problem.

To verify whether someone claiming to be Razer Support is legitimate, check that they contact you through official channels like support.razer.com and that any email comes from an authentic @razer.com domain. Watch for misspellings or unusual addresses. Real support will never ask for your password, full payment info, or unnecessary remote access. If anything seems suspicious, stop the conversation and contact Razer directly through their official site. Look for red flags such as pressure, payment requests, or unprofessional behavior, and ask for a ticket number you can confirm on your Razer account.

Hi all,I’m having an issue with my headset  I’m getting no audio output at all. The side buttons still work for media control, and Razer Synapse detects the device, but it won’t output any sound.This happens occasionally and usually turning the headset off and on fixes it, but this time nothing works. I’ve restarted my PC and even tested it on my Razer laptop with the same result.Here’s what I’ve tried so far: Unplugging and re-plugging the dongle attempted Updating the drivers cant see it  Uninstalling/reinstalling the software and drivers Checking the USB port for dirt or debris Disabling effects / turning off surround sound and spatial audio Restarting the PC Setting the headphones as the default device Checking sound properties and mixer settings Checked if there was any weird AMD setting thats changed my Audio  What’s strange is that I’m unable to update the firmware Synapse can see the headset, but the firmware updater can’t detect it, on both my desktop and lapto

Yesterday I bought a pair of Blackshark V2 x USB headphones, registered them, and received a code shown in the attached image. I'm not sure if anyone from technical support can help me, as the store where I bought them says they could give me another code to activate 7.1 surround sound.

Today after i got back from my home and was about to put on my headset and realized that the headband have a crack, i never smashed it, i never toss it around, it somehow broke when i got back home, i’ve heard this is a reccuring issue for this headset, and i would like a replacement, but if i can’t what is the alternative solution? 

I’m looking at getting a Skin for my old laptop as I’m giving it to my son.Only issue is with Dbrand dont seem to do a skin for the 2019 model. From what I can tell the 2019 and 2020 15 inch models arew pretty similar so Should I be ok to get the newer skin? is it likely to fit ok?  

Bought the Chair in January 2022 and is out of warranty but I need a new gas lift as the chair will not stay up and keeps sinking down while in use.Is there any way I can buy a replacement?

What is the razer email that will work to contact   

Buenas tardes,Equipo de soporte:El día de hoy mi diadema Razer estaba funcionando correctamente en el PC. Sin embargo, la conecté a mi celular vía Bluetooth y, desde entonces, ya no funciona en el PC con el dongle. En el software aparece que la diadema está apagada, pero no responde.La diadema fue adquirida hace menos de 5 días. ¿Podrían indicarme, por favor, qué pasos puedo seguir para solucionarlo o si el dongle podría estar dañado?Quedo atento a sus comentarios. Muchas gracias por su ayuda. Good afternoon,Support Team,Today my Razer headset was working properly on my PC. However, I connected it to my phone via Bluetooth, and since then it no longer works on the PC with the dongle. In the software, it shows that the headset is turned off, but it does not respond.I purchased the headset less than 5 days ago. Could you please advise me on what steps I can take to resolve this issue or if the dongle might be damaged?I look forward to your response. Thank you very much for your help.

Please give this to your DeathAdder Engineering Design Team.I am still only buying DeathAdder Chroma.  Why?  Because Razer has made bad design choices on V2 and V3. I bought, tried, and returned V2, V3, and more recent Essentials.V2/Elite - the wheel is covered in sharp pyramids that dig into your finger and hurt.V3 -  the shape is lop-sided and doesn’t fit in the hand correctly.  it’s just aweful.Essential - has good shape and good wheel, but the non-braided cable chinese ones made now, have cheap switches and don’t track well, especially when barely lifted.So, yeah, I keep buying 10 year old mice.  Razer, if you’re listening.  I’m your biggest fan from a decade ago.  I hope you can put out a good DeathAdder V4 and keep me going.  Your recent design choices have been off-putting.