Razer Support

I bought razer blackshark v2 pro, EQ doesn't work in synapse and the sound is low, how can I fix this?

My keyboard is not charging on wired mode i tried it different USB ports on my laptop, when I use dongle mode it instantly shuts up and before that I have noticed that my battery percentages increase or decrease very fast, firmware is updated

I just bought a Razer Wolverine V3 Pro and want to map the buttons etc… I do not have a PC only Mac Is there anyway of updating firmware? 

I updated the firmware to the latest version yesterday and ever since then my Razer Wolverine V3 Pro started vibrating while I'm watching Youtube videos. How do I turn this off? I can't find the setting in Synapse 4.

I am experiencing a technical issue on my Razer Barracuda Pro 2.4 connection(hyper speed) via USB Type-C to my laptop. When I joined a Microsoft Teams meeting, I heard some white noise, then my headset was automatically disconnected and disappeared from the connection, even though I updated the drivers. Could someone tell me what caused this issue and how to fix this issue? However, I found no such issue if I use Bluetooth to connect my headset to my laptop. Only the hyper-speed connection via the UBC Type-C is giving me this issue.

i just bought the blacksharkv2X, it did not come with a scratch card so i tried using the razerid to register but it said “This product is already registed, if you didn’t register it please contact razer supports” i just bought this product from a authorized razer reseller from online. i am also trying to activate the 7.1 surround sound. without the activation code it’s impossible. care to help anyone?

I’m from the UK and there are no orbs from WorldID near me, also the option to use passport to verify isnt available. I was reading some other threats in here and i saw that Its not only in the uk that the orbs aren’t available, is there a way that we could verify our identities without using WorldID? like maybe another document verification website.

So me and some friends have signed up for next month's squad event but games we have installed, and are listed as supported games don't show up in the installed section of Squad screen. Just says we have no compatible games installed despite them being installed. Then when we go to our library in the cortex app, it says the games are installed so this is very confusing.

Why doesn't the Ornata v2 remember more then 1 pressed key ? I tested on a site like https://www.mechanical-keyboard.org/key-rollover-test/ In gaming this is super annoying, i can't move forward and to a side for example by pressing ‘W’ and 'D’for example. 

Razer.ten answered right away and knew exactly what he/she was talking about. Thanks!

Hello Razer TeamCould we have any schedule, hint, or clues that at any point , support of remapping (using synapse I suppose ) , will be available for this controller ? If it’s a no, let it be known , if it’s a yes , at least tell us that it’s on the roadmap, somewhere ? 

I purchased a new BlackShark V2 Pro in December which I use for work primarily as the quality and comfort in gaming headsets are generally better than ear-buds or office over-ears. I went to put them last week and the plastic connector that connects the headband to the ear-piece snapped leaving multiple sharp pieces of plastic and debris. One piece fell into the ear-piece and when I went to take the headset off it caught my head and sliced me up pretty good. I say all this to give a full picture, I reach out to Razer and calmly explain the situation and ask for some immediacy in resolution because I need to use this for work. I advised them I don’t care about the injury because mistakes happen and I didn’t think it necessary to have a hospital visit as they requested for something this small (in hindsight I should have then maybe this post wouldn’t have happened and I could file for damages). I don’t keep a spare sitting around that I can just plug+play (

I was using my Razer Huntsman Mini V3 Pro as usual while playing Valorant. Right after closing the game, the keyboard suddenly stopped working. The USB-C cable still functions properly — I tested it on other keyboards — but this keyboard does not respond with any other cable either. I've also tested it on another PC, and it still doesn't power on or get recognized. I purchased the keyboard in October 2024 from Memory Express in my city, and I always keep my devices clean and in excellent condition. I would appreciate any help in resolving this issue.

 its working but when i try to hold or keep aiming   its keep getting me  out and  in on aiming and and if i try to  right click  hold in    minecraft  it realises the arrow without me doing anything  i need help with the issue   bec its  expensive  mouse and i cant play video  games  like valorant bec i cant aim  with the  riight click

I’ve used Razer Axon for quite some time now, having recently installed it on this computer after I switched systems. It worked fine for the first couple of days, but now displays grey screens on both my monitors upon launch and remains that way until I relaunch Axon after an hour or so (if I do so immediately the same issue occurs). I’ve reinstalled the wallpapers, but have not explored any other options, as it’s a relatively new issue. If there’s any quick fixes anyone knows of, it would be great to find them. I will try reinstalling the program soon.

I have cancelled my email address of:  (removed email) My new email address is:  (removed email) My phone number is still (removed phone number and I live in Johnson City, Tennessee.  Please contact me at either my phone number or my new email address to update my information.  Thanks  Randy Kehrt 

So my serial number wont work and I need to warrenty my keyboard because it is not working properly like the keys are broke and it doesnt detect my keystrokes 

Hi!Taking into account that the Razer support locked my thread for no reason I am making a new one.Here’s the initial thread:https://insider.razer.com/razer-support-45/razer-left-hand-editiom-on-macos-77509 I would like to know the answer to question 2 if anyone would be so nice to help me…I saw on a reddit thread the next thing: 1st and the most elegant : setup your keybinds and tracking speed etc on Synapse 3 on a PC and save that to the mouse onboard profile. On you mac, the keybinds and settings carry over via the onboard memory profiles. (except RGB).Is this true? Can anyone confirm 100% that this works? Does the Razer Naga Left Hand Edition have an onboard memory that good that will retain the configuration (key bindings) set up on a windows pc,

I have a razer huntsman v2 since some months and the ESC and all F keys arent working anymore. i tried to deinstall synapse and reinstall it, ive deleted all profiles and ive resetted it in synapse and nothing helped. is the keyboard damaged or is it a software problem?

I am using Orochi v2 and suddenly in the evening it stops moving and the mouse pointer moves up 1 pixel to the left diagonally. What could be the problem? I have uninstalled and reinstalled Synapse, changed the battery, unplugged and replugged the dongle, turned it off and on, cleaned the sensor but it still does not move and moves by itself. When I connect another mouse to the computer it works fine.

a few days ago I bought razer blackshark v2 x headphones and when I tried to register I found out that they were already registered by another person, I would like to know if it is possible to get activation.

Hey everyone, I have the RAZER Tarok Pro X by ZEN gaming chair, and recently it started slowly sinking down when I sit on it. Does anyone know why this is happening? Could it be a problem with the gas lift?If yes – has anyone here received a replacement gas lift from the company? Any help or tips would be appreciated! Thanks in advance 🙂

I cant send code on my Mobile Number for Authentication.  

Recentemente coloquei 200 reais de saldo, mas lembrei que não tinha mais acesso ao número nem aos códigos de backup por isso não consigo usar o saldo

Can anyone help me how to change my old number I can't access it anymore.