Razer Support

if any staff is available , please respond i will dm you for product number

 I have the 17, but I barely tap something or scroll and the mouse flies all over the place, super sensitive, and sometimes I am typing and it clicks on its own a different location so my typing starts typing in a random location messing me up; I use it for software engineering which means this totally messes me up during my work, makes me work double.  Cant even work on my projects because most of the time I’m fixing the location of my cursor or selecting things I didn't want to select by accident. I try fixing the mouse options but couldn’t,  it’s so sensitive I hate my laptop. I want a refund  or a solution. what a terrible mouse pad.

This is a follow up to this topic: no Synapse detects DeathAdder Essential. Razer.Aero asked me to post Hardware IDs from DeviceManager:HID\VID_18F8&PID_1286&REV_0100&MI_00HID\VID_18F8&PID_1286&MI_00HID\VID_18F8&UP:0001_U:0002HID_DEVICE_SYSTEM_MOUSEHID_DEVICE_UP:0001_U:0002HID_DEVICE and the proof of purchase (https://drive.google.com/file/d/1BH4V-0cFTrqq1b3jGU_Z-KHhBiG9psPp/view?usp=sharing)FizPL asked me to post a picture of the mouse

hi i hope can understand me english not my home langue.win10 systemI listen to music on YouTube (Chrome) and watch a movie with VLC media player and every 10 minutes the sound goes away for 10 seconds and I hear a soft clicking. There is no problem when playing a movie on Windows Media Player but stop the movie for like 3sec. I searched and found no solution.

When I am on games using both of my wolverine v3 pros (not at the same time, just noting that both of the 2 have the exact same issue, they will become unresponsive and disconnect from synapse. Razer support keeps trying to replace the device despite me testing across 2 copies and them working fine until the synapse 4 update… when it happens im unable to reconnect immediately. controllers seem to just turn off as the logo LED doesnt turn on until I reseat the USB like 10 times and even then it wont show up in synapse again most of the time.

when I try to upload a custom gif i cant press apply… it just does nothing. Also the main page to upload is bugged with duplicate icons like the image below. have tried reinstalling synapse completely, driver cleaner, deleting in device manager and a factory reset. firmware is also up to date. 

I have a problem with OrochiV2.I connect the mouse via Bluetooth and it works correctly, until one of the following options:1. I turn off the computer (or put it to sleep) and turn it on again2. I don't touch the mouse for a long time and it falls asleepAfter that, the Bluetooth connection in Windows quickly changes the statuses "Connected", "Not connected". The mouse does not workWindows 11, mouse software version 1.03.00It works correctly via a dongle.Please help me make the mouse work via Bluetooth

razer 7.1 surround sound no authenticatian found, Already try to reinstalled app and restart my pc, dont work anything, register Headphones on razer site

I lost my authenticator app

Hi. I have a problem because I don't have the serial number because I once removed the sticker with it. Is there any other way to find the serial number?

My camera wont auto focus anymore i clicked default settings in both synapse and windows settings. i tried a factory reset as well and it wont update to the latest format now. it just says contact windows support  

Like many before me, my Kiyo Pro doesn’t focus no matter what I do. I’ve tried enabling/disabling every single feature but no matter what I do, the camera refuses to move the focus. If I move the focus manually, nothing happens. Serial number: PM2118L03602897

Hi a have Razer Kiyo Pro Problem, no focus / blurred . I tried to reinstal drivers and update firmware but the problem remains. Can someone help me?

Hi, I am posting this here because according to razers “support” I am not eligable for any support and I cant even seem to find an email address to contact. I bought a Razer Blade 17, early 2022. It was extremely expensive. It arrived with a cracked screen. After months of back and forth I finally received a new laptop.  A few months later, the motherboard died, which I believe is unnaceptable in any case, but particularly for such an expensive laptop. This was repaired by Razer but it took months again. It operated correctly for perhaps a year and then further problems began. It would only turn on occassionally, the screen would suddenly go completely blank etc.  Recently it died completely. As it is now out of warranty I took it to a third party for repairs. The motherboard was dead (again), which they repaired, but the screen will still not turn on.  In their opinion: “

I am trying to buy a laptop and have it delivered to an address in Australia, but my billing address is in Denmark. When I try to enter a different billing address during checkout, I cannot choose the country:  Any thoughts on how to do this? Or an explanation for why it shouldn’t be possible?

HI I have a windows pc, running synapse 4, when I open synapse 4 my razor huntsman keyboard pr 3 stops working, does anyone have a solution?

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required? I would appreciate any information regarding availability and the process to obtain a replacement.

Wired deathadder v3Tried to plug/unplug. tried different usb ports 2.0/3.0 Reinstalled synapse. Reupdated drivers Toggled/Toggled off mouse enchance Checked windows drivers Tried to play without discord and other programms Used Reset in Synapse changed polling ratesStill sttutering…..

I just downloaded the synapse version for MacOS. It is not recognizing my mouse or my keyboard (mamba elite mouse and tournament edition huntsman keyboard)

i cannot installe Synapse 4.0 because of "SERVER ACCESS UNVAILABLE" error, i already tried every fix i coul'd find

Hey guys, my keyboard is blackwidow v4 pro 75% can’t charge battery but I tried everything. Can you help me fix it ? . Firmware is newest and cable of razer but it doesn’t work.

I originally purchased a pair of Nari Ultimates for use with my PS5  but after a few months they stopped connecting to my system. I tried connecting them to my PC and found that the USB dongle was not even connecting to my PC. After looking online for solutions, I found that this is a very common problem with this headset. Despite this, it seems that Razer no longer sells replacement dongles on their website. Is there somewhere I can find a genuine replacement dongle or do I just have to get a whole new headset?  

I bought it on OZON, took it, then put into my pc, tried to reg it and its already registered 😭

I no longer have access to the registered phone number, so I can't buy anything or touch anything.

my Razer Kraken Ultimate headphones started making creaking sounds and turning off by themselves and turning on for a moment, my computer is quite powerfulI was told that maybe it's the power supply, but mine is 600 wattsI don't know what the problem is, I downloaded the Razer Synapse 3 program and tried to turn off the backlightI tried to turn off additional sound settingsstill nothing helped