Razer Support

7 days ago my email was hijacked and all my details (including my recovery info) was changed. I am still logged into my razer account and was trying to change my email, but it requires a code from the email. I am obviously unable to get a code as i have no access to my email. I would like to know if it is is possible to change my email.

When i got the headset (yesterday) i was doing all the sign my product in, got the code can download razor cortex and synapse 3 but when i downloaded the 7.1 surround sound it did not and how can i check if my PC reaches the requirments of the headset or the  7.1 surround sound. I can download others but not razor 7.1 surround sound. When i click yes on tryna download it, it does not do anything , no sound no nothing. Can somone help me out?

I have a Razer Blade 15 2020 base model. For the last 2 days I've been trying everything to fix a wifi network adaptor issue, which is stopping me from using wifi at all. I've searched the web and tried so many things, updated the driver, removed an re-installed the driver, reset my network settings, updated my Windows 11 to the latest and greatest ... nothing fixes this issue :(I really need some help please.I also noticed some other USB device driver has some issues ... not sure if this is related or not. Funny thing (probably sad actually) i found another post in this forum from 2023 stating pretty much the exact same thing.Hopefully someone knows what's going on and can help me out. Thanks in advance.  

I’ve been having intermittent problems with my Wi-Fi adaptor. To date, some combination of reinstalling the device or the adapter has solved it, but the past 24 hours nothing will fix it. So, I came on here and see a handful of posts with the same issues but none of them appear to be resolved and the comments have all been closed by Razer staff. I went back in the device logs and it appears that the onset may coincide with when I updated to Win 11 back in march.  Has anyone found a way to resolve this? Intel Wi-Fi 6 AX201 160MHzDevice Status: “This device cannot start. (Code 10)”

Hello,When I try to buy the warranty get error serial number not found, does this take time after registration? We are unable to locate your serial number in our database.The serial number may have been entered incorrectly. Please verify and try again. If your product was previously replaced under warranty, please contact customer support for further assistance.

After some weeks of use i happen to have this problem, tested the usb port by moving the usb and did not disconnect, when i am constantly using it, it does not disconnects

Good evening!I have a Razer SWTOR mouse and it had no battery for about 3 years. I decided to buy one and replace it. However, after installing the battery, the mouse started to heat up in the area near a coil, as some component had shorted out.I would like to know if anyone has an electrical diagram of the board so that I can analyze it and replace the faulty components.I'm waiting.

Whenever i put a new battery, it runs out very quickly. At first i used cheap batteries so i thought it was the battery fault. But now i bought some good name brand Duracell batteries, but it still ran out fast. it has been less than a month, and it somehow ran out just as fast.

Got 2 days ago my naga pro and it connect perfect wireless. but as i try to connect it via usb to charge it doesnt work. firmware/synapse everything is up2date. is it probably the cable that is broken? tried on  another pc aswell and it doesnt work

Hi there, please help me, I have just bought, I know old but I love the Nommo Pro, but it has not come with the controller, number 1 - Can you still buy the controller, and 2 - is there a way of getting it to work with my computer without it?

My Razer Pro Type keyboard very often registers one keystroke as two. When testing, pretty much only the A key does it, however, when I want to type something, it looks more akin to this: Hello,, I aam tessting the Razerr Proo Type keyboaard.Also, when connecting the keyboard to the computer with USB, why does it still use the dongle and not just the data through the cable?

The Razer Strider Chroma Mousepad is great, but it would be much more great if you could make the dimensions of steelseries in Qck Prism 3XL . 1220x590 or 600 would be great, why don't you make it that size?

Bonjour, Je viens d'avoir un casque kraken v3 x, le son du casque est nickel mais mon micro est horrible au point qu'on ne comprends pas ce que je dis, j'ai regardé sur le forum de questions et j'ai tout essayé( désinstaller drivers micro , bus usb , synapse, changer de port usb etc) , mais cela ne marche pas. Aidez moi svp

Can I charge it directly to the adapter in the picture I uploaded?I use Razer DeathStalker V2 Pro. 

Good afternoon, I have a Razer Mamba TE. It will randomly freeze which is only corrected through disconnecting and reconnecting the mouse. I’ve tried uninstalling and reinstalling the driver and tried it on a different machine as well and get the same issue. I suspect it may be firmware as I saw a post around that. Unfortuantely the link to the firmware as well as the razer site don’t have any for the mouse. Thanks in advance.Dave

Hello,I am searching for a new Keyboard because my old Deathstalker is on its way out.I really loved it. And i am searching for a low profile Keyboard again.I tested the K100 AIR and the Cherry KW X ULP because they have switches i really like.But i had to send them back because the Corsair keyboard is squeaking like He...and the software is crashing constantly. Also the plastic ontop of the display is so soft, that you will scratch it even with a soft mictofiber cloth. Ontop the Volume wheel does not have any haptic Feedback.Not a package i will pay 250€ for.And the Cherry Keyborad is looking nice but it is so bady build that it already arrived with a huge bend in it. They cheaped out on the internal Aluminium plate (simply to thin). And i was not the only person with this problem.So also a package i am not willing to pay 200€ for.Because i was really happy with my Deathstalker i would like to ask if Razer has any plans to bui

I cannot change my mobile number because my account is temporarily suspended. Please help. 

Does anyone know of any way to contact customer support? I have a faulty headset which requires replacement or repair. The chat option does not work and despite only purchasing the headset in November last year the website tells me it's out of warranty. I have received no response for Facebook or Instagram messages either. I can't find an email address or phone number. It's like Razer don't have a customer service dept. Many thanks. 

Without even pressing the 9 key the number 9 will be inputted sometimes once followed by a few more randomly, other times it will hold down the 9 key (the key’s switch is up so shouldn’t press the key). I have tried using a different USB port, reinstalling razer synapse, going into device manager to update drivers and tried running a command in command prompt. As I am writing this the number nine keeps being inputted resulting in something like this 999999999999999999999999999999999999999999, it seems to be triggered randomly sometimes but if I press the nine key nothing will happen until a second or so later when it spam inputted even if I take my finger off the key. It seems to stop when I press the 9 key again but that doesn’t always fix it. If anyone has any ideas on how to fix this please say. Thanks

Hello,I can't update my phone number. It tells me that my account has been temporarily blocked. I have made credit purchases and can’t use them because I need to add my phone number but it tells me that it’s locked.I would like to unlock it.I have not received a response from support yet thank you

Hi Razer, How can I change my mobile phone number? I lost my phone and don’t have any authenticator or back up code.Please help. Thank you

Getting this message when tryin to update firmware of Razer Kiyo  

i’m on a macbook air m1 using a razer deathadder essential v2 and it keeps jumping when i scroll and i tried looking in synaps (2.0 because mac) it won’t even show up there

Hi Razer team, Are there any plans to restock the US keyboard layout 2025 Blade 16 (5070ti / 5080 models) in the UK store? Currently only UK layout models are available (but there were US layout options earlier).Asking because I need to decide: wait for restock or try to buy from another country. Thanks in advance

Hi, I used Basilisk V3 Pro connected to the Mouse Dock Pro. Currently, the mouse may randomly freezes while using.So far, I had checked some possible solutions below, it still happen.The synapse 3 and the firmware of Basilisk V3 Pro and Mouse Dock Pro. They are all updated to the latest version. I have to disconnect the Dock cable and replug it several times. Sometimes it works, sometimes not. If I connect the Basilisk V3 Pro to the original dongle, or use it wired, the issue never happen. All used  cable are provided in the box. Since the issue only happens while using Basilisk V3 Pro connected to the Mouse Dock Pro, I am pretty sure that the problem is mouse dock pro.Is there any solution??