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42506 Threads
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sadowskidInsider Mini
asked in Razer Support
Razer Blade 15 Advanced 2019 battery swollen

I have experienced what seems to be a common fault with my Razer Blade 15 Advanced.My trackpad gradually stopped working and I eventually had to remove battery - which is badly swollen, triggering a major concern with regards to my and mu family’s safety.Issues with trackpad started before laptop was even one year old (probably around 6 months in), but I use mouse so it never bothered me much.But it gradually progressed to the point when I noticed that it was elevated in touchpad area. I started browsing internet for reasons with comments indicating that this would be caused by the battery.I had to remove the battery and have been using my laptop wired only ever since and I could not be without it for even a single day so I never claimed the warranty. But I now need portability so it is an issue as the laptop was very expensive and I do not want to buy a new one again.I have had numerous laptops (various brands) over the years and never experienced this problem before. Some of my lapto

4
B
6 months ago
easySangriareview827
easySangriareview827Insider Mini
asked in Razer Support
Could I get a new Razer DeathAdder V2 Pro micro 5pin cble?

 Hello. I recently received a Razer DeathAdder V2 Pro as a gift from my wife. However, stupidly, I threw away the box without checking the mouse cable. I tried to use another Micro 5 pin-USB cable at home, but it doesn't work. Is there any way I can get a new cable?

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easySangriareview827
6 months ago
buzzMagicMintIVORY414
buzzMagicMintIVORY414Insider Mini
asked in Razer Support
Razer Blackwidow V4 Pro is going crazy - Need Help

Hello everyone, My keyboard spontaneously started going crazy. Whenever I plug it in, it will blink while simultaneously typing randomly without me doing anything. I also will hear dings a lot as if It’s connecting and then disconnecting from my computer even though I’m utilizing a USB and it doesn’t matter if I change the port. So it seems like there are multiple issues and honestly, I just want a new one. I bought this three months ago from Best buy online and they told me that I need to reach out to the manufacturer to take advantage of the warranty. How do I reach out to someone to fix this? Can’t find an email or phone#.

4
A
6 months ago
dailyImperialvine288
dailyImperialvine288Insider Mini
asked in Razer Support
How to activate razer 7.1 surround on windows 11?

Razer surround 7.1 doesn’t support windows 11. How can i activate 7.1 in windows 11?

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dailyImperialvine288
6 months ago
bytedirectCinnabar491
bytedirectCinnabar491Insider Mini
asked in Razer Support
Capture Card OBs oram

I got a new capture card and when I plugged it in and connected it to my obs, my transfer to my PC came up and I tried everything, including updating everything, writing to Razer support, nothing worked and Razer support didn't answer

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bytedirectCinnabar491
6 months ago
bytedirectCinnabar491
bytedirectCinnabar491Insider Mini
posted in Razer Support
Capture Card Obs Ora

I revived a Ripsaw HD yesterday and tried setting it up as the instruction manual stated. However whenever I try to record in OBS everything has a deep orange tint to it. I tried multiple HDMI cables, USB cables, uninstalled and reinstalled OBS and Synapse, and updated my display drivers. None of this has helped and razer support has still yet to get back to me. Any suggestions?

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bytedirectCinnabar491
6 months ago
Heisenberg647
Heisenberg647Insider Mini
asked in Razer Support
THX Spatial Audio Doesn`t dowland windows 10

In my razer blackshar v2 pro (2020) headset, thx spatial audio is loaded in windows 11 but not in windows 10.

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Heisenberg647
6 months ago
easyAeroPEARL372
easyAeroPEARL372Insider Mini
asked in Razer Support
is the kishi v2 compatible with oppo reno 4pro

Is kishi V2 remote compatible with oppo 4 pro? 

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easyAeroPEARL372
6 months ago
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vascoidersInsider Mini
asked in Razer Support
Noise sound

Hello to everyone.I recently purchased kraken x lite headset and it sounds very good, but when im playing games or watching a video on youtube my friends can hear the sounds of the game and the videos. How can i solve that problem?Thanks for reading this message and have a nice day.

0
V
6 months ago
roadLightCyandirect997
roadLightCyandirect997Insider Mini
asked in Razer Support
help me

Hi can someone help, how can i change my email binded with this razer i already forgot the login of my email. Pleas help me thanks

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Razer.Aero
6 months ago
dailyeggPaleBlue599
dailyeggPaleBlue599Insider Mini
asked in Razer Support
Razer Hammerhead Pro HyperSpeed keeps disconnecting

I get "bluetooth disconnected" or "bluetooth pairing" audio message when connected to my pc via usb dongle. I disabled touch controls in the app, to prevent accidental touches and that seemed to cause the problem to happen less, also I'll stay connected to my phone via bluetooth, I thought that solved the problem but it seems to be happening again... 

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Razer.Aero
6 months ago
sourcequickAqua952
sourcequickAqua952Insider Mini
asked in Razer Support
Cant disconnect Razer Kaira Pros

I connected my headphones to my xbox and now they will not stop connecting to them no matter what I do, if there is a way for me to factory reset them or if I can remove them from my xbox it would be much appreciated.

2
TheEvilDonut
6 months ago
Mikeleatherwood
MikeleatherwoodInsider Mini
asked in Razer Support
Razer Synapse 3.0 no x and y settings

I have a new Death Adder essential,downloaded 3.0 synapse. Their is no settings showing for changing the x and yhow do i fix this

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Mikeleatherwood
6 months ago
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TeckerliInsider Mini
asked in Razer Support
sound starts late

Hi, I have a Nari Essential and I have the problem that the sound always starts with a delay. For example, when I start a video on YouTube, there is no sound for the first 1 to 2 seconds. Same with Spotify. However, the headset is already activated and is already playing other sound sources, such as in-game sound, during this time. It is only when a new audio source is activated that the start is slightly delayed. 

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T
6 months ago
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bonno1974Insider Mini
asked in Razer Support
Bloated battery 15 RazerBlade Base

Hi Razer Support, I have noticed that the touchpad on my Blade 15 Base has stopped working and not clicking.I believe that my product is no longer covered by the limited warranty but think the battery may well be bloated having watched a youtube video on the subject.I live in the UK and the Battery Serial is 7038LE0-204426658Thank you!

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Razer.Aero
6 months ago
MidnightBluefrontup249
MidnightBluefrontup249Insider Mini
asked in Razer Support
Razer Viper v2 pro not hitting 8k hz

So I got my new Viper V2 and finally got my hyperpolling dongle and was super excited did some research so I crank my dpi up to 30k used raw accel to make my sens feel like my normal sense but when I testing my polling rate it doesn’t go over 6.6khz has anyone had this issue or do I have a bad dongle? I also tried cranking it up to a usable amount of dpi with without using Raw Accel and still have the same issue, I have it connected to a USB 3.2 Gen 1, have it on its own hub 

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ChillyRide
6 months ago
byteGreenBlueup611
byteGreenBlueup611Insider Mini
asked in Razer Support
bulging battery and track lad function loss

Hi there. I have a RZ90 15 purchased end of June 2021. I noticed very quickly within the first year that the mouse pad buttons didn't click. I thought I'd done something and as the track pad still worked i forgot about it. Over the last 6 months ive found its been difficult to close my laptop lid but again thought it was my fault. Then yesterday my track pad has bulged like a punched eye and i can't close my laptop lid at all. This is crazy stuff for a laptop less than 3 years old. My husband has a macbook pro 2017 still going strong. Its out of warranty but after half an hour of trying to find a place to lodge a support ticket online it was too hard. At one point i found a support tab that required me to run and print all these battery diagnostics before it would accept a request. I dont need to. The photo says it all. Given this is a known issue (thanks Reddit!!) and have had problems (which it turns out were not my fault) from very early i would like Razer to repair the laptop. Can

1
FiszPL
Vanguard
6 months ago
Daud94
Daud94Insider Mini
asked in Razer Support
7.1 surround sound Invalid activation code

@Razer.Caziel I saw another topic that could help me with this issue. I bought a Razer Kraken 7.1 headset a few years ago, I tried to register the code I have for the headset in the new surround application, but the message of invalid code appears, could you help me with this issue?

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FiszPL
Vanguard
6 months ago
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TJBicoInsider Mini
asked in Razer Support
Basilisk v3 Pro No scroll

I woke up this morning and have no scroll.  I have had this mouse for a couple months with no issue. The mouse would sometimes turn on it’s tactile scrolling when waking up, not sure if that is normal or not, but nothing unusual. Today I have no scroll at all, not with or without tactile. Things I’ve tried:restarting computerchanging profiles on mousechanging from 2.4ghz to BT to wireduninstalling Synapse Beta and installing Synapse 3Turning mouse off and onuninstalling driver and restarting PCunplugging 2.4ghz  plug and moving to new usbTried updating firmware but the program sticks at “plug device into computer”Someone please help me. I can’t imagine this mouse would break randomly overnight while not being used. 

1
T
6 months ago
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LoymanInsider Mini
asked in Razer Support
Razer Turret v1 cannot connect via bluetooth

I’ve had a Razer turret V1 (not the new xbox one) for years.It’s battery is still going strong, and I’ve had no issues with it for a while.I’ve just tried to pair it to a new device, but it’s not allowing it to happen. As soon as you turn it on in bluetooth mode. It starts flashing blue waiting to pair.I click Bluetooth + Add device + Turret Keyboard on my PCthen it’s like the keyboard turns itself off!You can leave it in pairing mode for 2 mins, and it’s fine.As soon as you select “Pair Turret Keyboard”, on the pc, it turns off.Even if you have it docked, so it is literally getting constant power and can’t turn off… it turns off as soon as you click pair. It feels like some kind of security thing… but I’ve held the bluetooth button down for 3 seconds to put it in pairing mode. Is it borked? firmware need updating or something? I’ve no idea if that’s even possible. Thanks in advance!Lozza.

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L
6 months ago
roadMangoTangobest547
roadMangoTangobest547Insider Mini
posted in Razer Support
My Basilisk v3 keeps disconnecting when lifted

My scroll wheel does not free spin anymore and when lifted from my mouse pad the lights on my mouse go dim and does not work until it is placed back on the mouse pad

0
roadMangoTangobest547
6 months ago
Buggsy106
Buggsy106Insider Mini
asked in Razer Support
I now have to Razer Blackshark V2s that doen work

So I bought a set of the Blackshark V2s about 18 months ago, with the USB soundcard. They never worked witht the USB, always had a popping and static noise, so I just used them with the 3.5mm jack and they worked ok, none of the bonuses of “enhancements” but fine. About a week ago I tried to get the soudn card working again, followed all the guides, updated the firmware, shut off all the “enhancements” (really whatst he point at that stage?) still couldnt use them the sound was so bad. So like a moron I sprung for a new set fo Blackshark V2 Hyperspeeds, thougth maybe they’re new they’ll work fine. They arrived today… and here I am, three hours after getting them, tryign to figure out how to get rid of the popping and static. I mean why sell the dam things with USB if you can figure out how to make basic sound come out fo them through USB??? Now all I have is an old useless set that wont work with the so called sound card, and a new, even more useless set that doesnt work at all

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Buggsy106
6 months ago
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Lynx10174Insider Mini
asked in Razer Support
Deathstalker v2 Pro + Dock Pro

Can I pair the Deathstalker v2 Pro keyboard with a Mouse Dock Pro? Seems unnessary to have to use a seperate dongle for the keyboard when the mouse dock has wireless connectivity with a mouse (in my case the Basilisk v3 Pro). The dock only appears to allow one connection? If anyone could advise that would be great. Thanks

0
L
6 months ago
A
Anonymous
asked in Razer Support
hypershift

Can I add a profile from the Hypershift feature? The method I want to use is normal 1,2,3,4 and I want to use Shift+1,2,3,4 Control+1,2,3,4 Alt+1,2,3,4 with Hypershift function

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A
6 months ago
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melodicarviInsider Mini
asked in Razer Support
Razer Blade 15 Advance early 2021 (RZ09-036) BIOS Battery

Hi! My Razer Blade 15 Advance (Early 2021) RZ09-036 starts very slow and found out that BIOS date is keeps on resetting. What is the exact model and where I can order the BIOS battery to replace it. where it is located as well in the mother board. Thanks in advance! Location: Dubai, U.A.E.

0
M
6 months ago

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