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42513 Threads
Omega_Games
Omega_GamesInsider Mini
asked in Razer Support
my authorication is deleted

My account is disabled authorication and numbre

0
Omega_Games
6 months ago
P
polyVividRed952Insider Mini
asked in Razer Support
Razer Orochi V2 keeps disconnecting

Hello, I have the orochi V2 for 6 months now, but for the past month or so, it doesn't work with the dongle. The dongle keeps disconnecting and reconnecting constantly and, no matter what I do, I can;t fix it. I've tried everything, from reinstalling the battery or replacing it with new a one, to reinstalling the drivers or any related software for that matter. I've looked it up online but nothing seems to keep working. It keeps disconnecting and reconnecting constantly. I would like a solution pls, thanks a lot.

1
Razer.Aero
6 months ago
J
JohnivanneInsider Mini
asked in Razer Support
changing my phone number

hello team my registered phone number was deactivated last year , then i accedentally lost my 10 secret codes how to change my phone number without any codes 

1
Razer.Aero
6 months ago
N
NTCOYIInsider Mini
posted in Razer Support
Struggling with Razer Support: A Plea for Understanding and Accessibility

Hey everyone,I'm reaching out to share my frustrating experience with Razer support and to ask for advice and support from this community.As someone with non-verbal autism, I rely heavily on technology for communication and connection with the world around me. Recently, my Razer Blade 18 laptop, which is only a few months old, began experiencing overheating issues, which not only affects its performance but also jeopardizes my ability to communicate effectively.Despite reaching out to Razer support for help, I've encountered numerous challenges and roadblocks along the way. Initially, I sought a repair for the laptop, hoping to resolve the issues and regain my essential communication tool. However, it became clear that a repair alone would not suffice, as Razer failed to address my concerns and ignored my emails, even after reaching out to senior management.The prolonged delay in receiving adequate support for a laptop I paid nearly £5500 for is unacceptable. Under the Consumer Rights

1
Razer.Aero
6 months ago
Z
zlololostInsider Mini
asked in Razer Support
Laptop CPU runs full tilt when idling on AC power

So, I have recently got this machine secondhand, seller claimed it had some thermal throttling issues. It appears when it’s plugged in the CPU just goes pedal to the metal - it turboes non stop for no apparent reason. Clock's at around 4.6 GHz on all cores, the temps sit around 100C mark. No resourceful tasks running, CPU usage well below 10% - and it goes full tilt just like that.What I tried: The laptop was thoroughly cleaned, repasted, repadded and reset - no changes in behavior, except for slight leeway prior to temps ineviatably hitting 100C. Windows was reinstalled (clean install, no Razor utilities, all drivers etc installed via Windows Update) - still the same. BIOS was reset - no changes. BIOS was updated to the latest version - nothing. I would try to downgrade, but older BIOSes are not readily available on Razor's website. Tried charging via USB-C - same. Changed max CPU power from 100% to 99% in the advanced power settings. This helped bring temps down to around 60-70C. I p

0
Z
6 months ago
Menorra
MenorraInsider Mini
asked in Razer Support
Keyboard do not let monitor fall asleep

I have Synapse Beta and Cynosa Chroma.My monitor won’t fall asleep - it turns off and immediately on. If I unplug my Cynosa - magic! - the monitor can fall asleep.For a long time Synapse 3 caused similar issue, eventually they fixed it (finally, I thought!), but at the same time the program stopped seing my keyboard. So I tried the new Synapse beta - this time the keyboard is always there but now my monitor always stays awake - it turns off for 3 seconds and then wakes up. Tried disabling “AMD high definition audio device” and “HID-compliant consumer control device” in device manager as was advised on some forums - it didn’t help.I also have Mouse Dock Pro and Basilisk v3 Pro - if I unplug the keyboard and leave these devices connected, they do not wake the monitor up, so it is exactly keyboard problem.Quick googling showed that lots of users have been facing this issue for years. One of them said 2 years ago in an old thread here in support forum that this bug had been alive for 6 yea

1
D
6 months ago
S
sharpMediumSlateBlue318Insider Mini
asked in Razer Support
it is compatible the barracuda x 2022 with mac pro m1

Can I connect the barracuda x 2022 as wireless with the microphone to my Mac pro m1?

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S
6 months ago
P
PredatanksInsider Mini
asked in Razer Support
blackshark v2X microphone not detected Windows 11

Hi, my blackshark v2X microphone is not detected on Windows 11. Is there any solution to this? Pls help 

6
P
6 months ago
Norepinefrain
NorepinefrainInsider Mini
posted in Razer Support
2023 Razer Blade 16 RTX 4090 has been almost 3 weeks in “repair” yet no action has been done!

Razer straight up has the worst customer service ever. I refused to believe it at first upon reading various forums or subreddits but I can personally testify to the veracity of all the complaints. My 2023 blade 16 with an rtx 4090, which I bought middle November so it’s not even 90 days old, wouldn’t turn on for hours at a time after shutdown every now and then until one day it completely wouldn’t turn on after 2 whole days. I perform all the troubleshooting guidelines and protocols yet still nothing. I send a video to razer support, blah blah blah, mail it to them  to diagnose and repair and they tell me it’s the motherboard. So they after a week of saying a replacement part is on order I call to check up and they say it’s actually completely unavailable for order at the moment. So I say cool just send me a replacement and another week goes by and they say they’re still working on it just waiting for a motherboard to be available again?!? Which they said could take another week or tw

1
Razer.Speedcr0ss
6 months ago
buzzMyrtleGreenhit534
buzzMyrtleGreenhit534Insider Mini
asked in Razer Support
i overscratched my razer Gold gift card

(*Omitted photo for security purposes)(*Omitted photo for security purposes)

1
Razer.Speedcr0ss
6 months ago
signsSolidPinkaero417
signsSolidPinkaero417Insider Mini
asked in Razer Support
razer kishi dpad not working

I brought raser kishi 3 months ago it work perfectly and smoothly but from yesterday my dpad is not working only after 3 months the problem starts I feel that raser kishi has scammed me

3
J
6 months ago
S
shen_tomInsider Mini
asked in Razer Support
Keyboard left shift is not working well, how can I get help on this issue.

my keyboard(pro type ultra) left shift key is not working well, how can I get help on this issue?

0
S
6 months ago
B
Blacksheep1BInsider Mini
asked in Razer Support
Tartarus pro not working, except d-pad?

My game hard crashed, and I had to hard restart my pc due to a new ram install and some sort of issues with my set up. On start up, the game pad lights up like normal, I jump in a game, and no response from the keyboard, other than the d-pad where the thumb sits. Seems Razor says my device is out of warranty, so I no longer receive free support? They directed me to this forum.

1
B
6 months ago
diablo6x
diablo6xInsider Mini
asked in Razer Support
Razer Nari Ultimate RGB is not working

I have a headset Razer Nari Ultimate that I connect to my laptop, I downloaded the synapse and chroma software and they detect the device without any problem, I can change the audio settings and everything is working fine. The problem is with Chroma, my headset is shown in my devices but when I try to modify the RGB behavior the changes that I made are not reflected on the headset.The headset stays in static green, if I change it to pulse green it is not modified. Some times the rgb doesn’t turn on at all. I’ve tried via wireless and usb and the behavior is the same

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diablo6x
6 months ago
G
geoTeaRosepark438Insider Mini
asked in Razer Support
Razer Synapse wont install Server Access Unavailable

need help to install on new pc. Win 11

1
G
6 months ago
E
easyIOLITEIceberg977Insider Mini
asked in Razer Support
Viper 8k blue light, wont recognize on system after an hour of use

Viper 8K bought today and worked fine for an hour, then blue flashing light came on dpi stage and all other lights went off, mouse is unresponsive and isnt recognized in windows anymore.  I’ve tried restarting my pc, a different usb port, other computers on win10 and  win11, ive tried the firmware updater for the viper 8k but the mouse is not recognized at all, i’ve tried reinstalling synapse too, i’ve also tried holding a combination of buttons that apparently reset the mouse from boot mode however this does not work either.  any help would be appreciated as i’ve just spend alot of my budget this month on this one brand new mouse and it’s instantly broken on me.

0
E
6 months ago
H
HowdoichargemylaptopInsider Mini
asked in Razer Support
so help me god, where can i get a charger for 2017 14” blade.

RZ09-01953E72Laptop rated for 19.8 voltage, 8.33 amps was 165 watt charger barrel port (at least it’s not more proprietary nonsense)**located in Australia As a result of poor product design, seriously, who thought a NINETY DEGREE ANGLE WAS ACCEPTABLE, my power supply finally is donezo and started sparking.  I cannot, for the life of me, find ANY power supply/charger/adapter that matches the output of the razer model as it’s been discontinued!!! I’d rather not fry my laptop trying to use a different voltage! under Australian Consumer Law (which also applies to imports!!!!) products must “have spare parts and repair facilities available for a reasonable time after purchase” and I don’t think having absolutely no replacement options 7 years later is reasonable unless you want to admit you practice planned obsolescence! Especially as it looks like it’s been discontinued for some years already!   

1
H
6 months ago
O
OUberLord
posted in Razer Support
Tartarus Pro - D-pad and small round button stopped working

I am having an issue where suddenly the d-pad and small round button no longer function on my Tartarus Pro. All other buttons, including button 20, work fine. I've tried uninstalling Razer Synapse and Central, removing %PROGRAMDATA%/Razer, and reinstalling but this didn't help. I've reset my profile and the keybinds and rebound them, but that also doesn't help. I want to say I've been having this issue since around the time I upgraded in place from Windows 10 to Windows 11, but that could just be a coincidence. I'd think it might be a hardware failure, except it seems odd that I'd lose all four d-pad directions and the little thumb button next to it at the same time, and for no reason (no spills, no drops / things dropped on it, etc.) Does anyone have any ideas? I didn't expect this thing to have issues barely two years after I bought it...

2
D
6 months ago
THEHARBINGERRR
THEHARBINGERRRInsider Mini
asked in Razer Support
Razer Nommo Pro V2 Sub Disconnects

So I just go these and they have been great.  But this has been a big annoyance.   I upgraded to these from the Logitech G560 and never had any issues with my subwoofer.Now that I upgraded to these the sub constantly disconnects and I have physically unplug from power and re-plug them back in for it to start working again.   This happens at least every so often.  But for a nearly 500 dollar device there should not be issues like these.   I have other subs that don't disconnect themselves all around my house from LG to SONOS and this is the only one I have to constantly do this to.I have tried these steps and even a simple power on power off from the dial does not bring the sub back online.  Its very frustrating for this product to do that on my PC which I game a lot on so for this to happen all the time is a problem.   Has anyone else run into this issue.

0
THEHARBINGERRR
6 months ago
jmosnowball
jmosnowballInsider Mini
asked in Razer Support
Razerbook 13 T5 M2-3.5L Screw

I recently went to Best Buy Geek Squad to clean my pink Razerbook, long story short, they replaced the screws in my laptop with different screws of different heads and lengths and colors. My original screws were pink so I was wondering if anyone knows where to get T5 M2-3.5L screws that are pink to like the original screws?

0
jmosnowball
6 months ago
Lucas.inacio0710
Lucas.inacio0710Insider Mini
asked in Razer Support
razer blackshark v2 x aparece como ja resgistrado por outra conta

I bought a razer blackshark v2 x and when I activate it, register the product to activate 7.1 it appears that the product has already been registered and I just bought it serial number HN2121D13408658 product number RZ04-03240100-R3M1

3
Lucas.inacio0710
6 months ago
dataPaleCopperdaily785
dataPaleCopperdaily785Insider Mini
asked in Razer Support
Razer barracuda pro

Cihazim ilk güncelleme sonrası çalışmamaya başladı bunu nasıl düzeltebilirim

0
dataPaleCopperdaily785
6 months ago
konoplya23
konoplya23Insider Mini
posted in Razer Support
THX sound does not work

THX sound does not work. The headphones are displayed in the app, all the improvements that are there do not work, neither bass enhancement nor surround sound itself.I have already done a complete uninstall of programs.Removed drivers with your program.I reinstalled Windows.After installing a clean Windows, I downloaded the beta version of the program, it worked, but after restarting it all happened again

1
konoplya23
6 months ago
GetJynx
GetJynxInsider Mini
posted in Shout out to our Razer Support Rockstars
best of best

Razer helped me with all my Razer Products and for one they haven't disappointed me at all, there is no Gaming Peripheral Company better than Razer, Truly Number 1 in the Marketing and in Gaming Peripherals!

0
GetJynx
6 months ago
R
radioBlondwire310Insider Mini
asked in Razer Support
Screen just went too dim to read (but I can barely see it’s still there).

I have a Razer Blade Stealth (several years old), and while working today, the screen suddenly looked like it shut off.  But on closer examination, it was just extremely dim. Tried ctrl-alt-del twice to try to reboot, but no help. Tried holding down Pwr button for 10 sec, but again unsuccessful. Couldn’t quite see well enough to do normal power right click and scroll to power off. Tried Fn keys for screen brightness with no noticeable effect. Not sure what to try now.

0
R
6 months ago

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