Razer Support

When playing a game I knew my DPI was off but when I checked my settings nothing was changed. If I switch windows the DPI seems to go back to normal for a few seconds and then decreases and stays decreased. If anyone could provide any ideas as to why this may be happening please let me know. Thank you! Video of the issuewww.youtube.com/shorts/wDBMS0oLHgM

Hello, My USB Dongle for my Razer BlackShark v2 Pro is no longer working. Attempted different USB ports and other PC's along with fresh installs of Synapse. Checking the 'replacement parts' portion of the site, I do not see these listed. Upon other searches (Insider and Google) I noticed these are no longer available and customers are now having to resort to 3rd party or resellers to obtain these. I'm sorry, this is unacceptable. Proprietary Dongle, inability to use headset even when connected directly to USB. This is literally forced obsolescence. Pay walling support for a product is a terrible user experience and causes customers to lose faith in products. Please advise how to replace with official Razer replacement. Not an entirely new headset. 

Hello,My Razer Basilisk V3 Pro mouse was working fine a few days ago. After shutting down my PC and turning it back on a few days later, the mouse stopped responding completely. When I connect it for charging, no lights turn on, and the computer does not recognize the device.I have already tried using different cables, USB ports, and another computer, but the issue remains the same.I kindly request an inspection or replacement under warranty.

 Hello, I clicked on the wrong button

Hello, I'm contacting you regarding a problem with my headset. My headset suddenly broke on the left earpiece when I tried to extend the length of the left earpiece. Currently, the headset is only held by the audio cable, which isn't optimal for the product. I'm contacting you to find out if it's possible to claim the warranty. As things currently stand, it no longer fits on both my ears, which is a shame. No audio or microphone loss has been reported. I would therefore like to know if it's possible to claim the warranty or not.If you need the order number, here it is.Thank you in advance for your response.SincerelyDragonyanou

it stopped working a few days after i bought it and doesnt work on anything else, i tried my other computers and devides, it doesnt work anymore.

This is my first and probably last razer device i will ever buy but since i already bought it i might aswell try and fix the issues i have.i installed synapse,reinstalled it,cleaned drivers,installed as administrator it does not show up as a device in the app.i dont knwo what to do anymorethese are not the pro version its the regular wired one. i don’t understand how to use a 3rd party eq and due to the sound quality being 2015 bass boost compilations i really need to figure out how to get them to be detected on synapse,i have a laptop so i just plug em straight in the single audio port that i have so i can use both mic and headphonesany suggestions please?

Hello Support Team, I am having trouble activating Discord Nitro Monthly which I recovered from your site

The firmware updater says the dongle version is blank, and in synapse it says the mouse is disconnected

My razer basilisk v3 x hyperspeed  scroll wheel recently stopped working. I have already tried the following troubleshooting steps with no success:Cleaned the scroll wheel and area around it Tested the mouse on multiple PCs (both wired and wireless) Reinstalled Razer Synapse and mouse drivers Updated firmware via SynapseI have unfortunately lost the purchase receipt, but the serial number is (removed serial number) (manufactured ~March 2023). Could you please check the warranty status for this unit and let me know whether repair or replacement options are available? I can provide a photo of the serial number on the mouse if needed.Thank you for your assistance. Please tell me the next steps and any information you need from me.Best regards, 

Little circle button on top right presses itself, can’t disable this button in synapse, any suggestions? 

I'm currently using the Razer Blade Early 2023 (RTX 4080 + i9-13950HX), also known as the RZ09-0483. Yesterday afternoon, I had no problems; I turned on my computer, ran a Valorant ranked game, and then shut it down. When I turned it back on that evening, I noticed a significant slowdown. It would respond about 10 seconds after I pressed the Windows key. It would take up to five minutes for the computer to even boot up and get to the login screen.When I checked Windows updates, I saw that the last checked time was the same as when I shut down the computer. I thought maybe it had unknowingly installed an update. Then I installed a repair version. I started the installation and checked my phone in the living room. When I returned, it had downloaded about 4-5 times in a row because it was so slow. It also took up an absurd 20GB of storage. I decided it would be best to do a complete clean install.I flashed the bloatware-reduced Windows 11 version from this forum using "autounattended" and

Weird artifacting that only happens in Synapse 4 while displaying it in windows 11 on my razer blade 18 (2024). The visual issues seem to worsen the longer I stay on the same screen and have not occured in any other program thus far. Moving my mouse over the glitched out areas sometimes seems to refresh them and temporarily fix the visual issues but other times a little trail of glitched out areas will follow my mouse around like a mouse trail. Was surprised that windows captured the issue when I screenshot it which to me implies its not an issue with the display but actually from within the program itself. Any ideas how to fix this? This also did not occur in synapse 3 but I wanted to be able to use snap tap and so I tried upgrading only to have this issue occur. Updated everything under the support drivers and downloads page for my laptop model on the razer website and also everything which showed up in windows updates/optional updates. Pls send help >.<  

Looking through this forum there seem be a few people with the same issue. From what i can remember i got this keyboard 1 year ago for my son at xmas but now the esc and F1 - F12 keys are no longer working. I have tried the factory reset method with no help. Is this a well known issue and a faulty product? Thanks for any reply.

I'm having an issue where my keyboard is not charging at all showing 0% or it will sometimes show 100%. The wireless mode will go in and out and keep disconnecting. When I plug it in it works fine, but sometimes Synapse shows the battery at 0% and not charging, or completely charged at 100%. This is a new problem and I’ve had the keyboard about a year. I have downloaded and updated firmware, synapse, and the pairing utility and none of this has fixed the issue. 

Hello! I was just using my Razer Black Widow pro V3 as normal until I needed to charge it but it is now working. I have been trying to charge that keyboard for hours and still at 0%. I have updated the firmware and reinstalled the Synapse software but the problem persist. I wonder if someone have been experienced the same problem and how can I solve it?  Thank you in advance

When lifting/removing surface from sensor of the mouse, it immediately goes into a dim red light and disconnects from pc. As long as something is covering the sensor the mouse is functioning normally. It also is worth taking note that the free spin stopped working. When waving my finger in front of the sensor (as if wiping it) it also scrolls up and down.I tried bending the cables and such and I think this is a firmware/software problem. The sensor is also clean so I dont think thats the problem. Ive also tried using it in a different pc without synapse, reinstalling synapse, and reinstalling the mouse driver. Can anybody help?

After running a gaming update my computer went into idle for such and such hours it was plugged in monitor was turned off when I came home the laptop was not on anymore and it will not power on I've tried doing a power cycle I've tried unplugging it and doing a power boot thing gone through the entire list the only weird thing is when I hold the power button down after 15 seconds the LED light blinks once White other than that I cannot get no power to this thing the power supply itself is green light any help please?

Hi, not sure if anyone can help, but I purchased a Razer Blade 14 RZ09-0427NEA3-R3B1 Laptop in January 2023, not for gaming but for processing photos in Photoshop & Lightroom while travelling overseas on various wildlife tours. Last week, the laptop wouldn't boot up, and I took it to a repair center, where they advised that the main power rail was short-circuited to ground, as per the attached report and photo. They indicated that this may well have been a manufacturing or design fault. New motherboard required, I understand.Has anyone else had the same problem?I believe that the laptop is out of warranty, and I am grossly disappointed that such an expensive laptop failed in a relatively short time.Can anyone help me try to claim a repair or replacement from Razer?Thanks in advance for any help.

I had to do a clean install and I lost my thx.  I thought I saved my key but I did not.  is there a way to get it sent to me again?

Was working fine since purchase in Dec 2022However, after yesterday’s Windows Security update on March 17, 2023, it stopped working2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)I tried to rollback the updates but it didn’t seem to do anythingI tried to use the WIndows diagnostic tool and didn’t help eitherre:  msdt.exe -id DeviceDiagnostic BIOS seems to be updated too:ran the v1.1.1.3 updater and it said it was good to go Maybe it’s related to having USB 4.0 capability and Windows messed it up? I’m out of ideas and I can’t use my external monitors or my usb c dock until it’s resolved unfortunatelyIt makes the sound on input/output but nothing actually happens, device manager doesn’t update  

I’ve been having major issues with my Razer Leviathan V2. It powers on, but no sound comes out of it. The input and power buttons stay green but when i press the input button it doesn't change to Bluetooth mode but rarely i can somehow get it to, the volume buttons don't do anything either. The speaker is connected to my PC and can also connect through Bluetooth. When I check the audio, it shows it’s picking up sound from music/videos. I’ve tried many things, like plugging/unplugging it, restarting the PC, or using a different cord, but nothing has helped. It’s starting to seem like the only option is to get a new one.

Again my razer ultimate wont charge beyond 5%… I cleaned, updated… you name it. It was OK until last sunday, It had 20% so I tried to charge it, nothing happens, now it stays at 5%….

I have recently bought a Kraken V3 Hypersense and for the first two days the THX spatial audio features were working fine.However after those two days I realized that I could no longer individually and gradually control the apps volume levels in windows audio mixer. I could only shift the volume between 0 or 100%, the only way to gradually lower or raise volume was through the main headphone slider itself which is not a solution.As to what has changed after those two days, I did (foolishly) update synapse and also noticed windows forced two updates on me.Since then I’ve been scouring these forums wondering if others might have had a similar problem, to which I’ve found countless threads with no known solution.I have found though that disabling sound enhancements on windows sound panel does allow me to have control over the apps volume sliders, however that also disables the thx spatial sound features and the EQ and mic improvements which honestly are a selling point of this headset and

Hello team! I am in the need of the newest drivers for MediaTek Wireless Lan Drivers, preferably official response from our Razer team. Please provide official drivers (pls avoid spreading unofficial links).