Razer Support

Hello Razer Support,After updating Windows, my THX Spatial Audio app lost its activation.When I try to re-enter my activation code, it says that the code has already been activated.Could you please reset my license or reactivate it on my account?Here are my details:Order ID: (Removed for security purposes)Email used for purchase: (Removed for security purposes)Thank you for your help!

Hi … I want to change my phone number but the old number is deactivated and not able to get live support. Email is still working. Kindly advise is there any solution? Thank you!

I bought Razer blackshark v2 x headphones, I wanted to register the product, and I filled out everything correctly. It says that the product is already registered

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

Hello, I own the Razer Tomahawk ATX case but sadly can't close the glass door properly since the magnet mechanism doesn't "click" anymore. Would it be possible to get a spare part for replacement so my case could close properly ? I can't find any online so I thought about reaching here. Thanks ! Flo

I’m just wondering why “Razer does not honour tax-exempt orders and resale exemption certificates”?I work for a non-profit and need a more powerful laptop for some of our projects and was looking at the Razer 14. But I know they push back hard if we aren’t able to get the tax exemption. I also wanted to double check if this applies to tax exempt end users as well as the resellers they mention above. 

I need a replacement dongle for Razer BlackShark V2 Pro Wireless Gaming Headset: THX 7.1 Spatial Surround Sound - 50mm Drivers. Where do I find that? 

Want to know what type of battery (part number) so i can purchase a replacement.Or can i not do it myself? BTW your customer support is atrocious and the worst  i have seen by any company. the fact that you won’t even answer a question because it is not in  warranty solidifies your position so. i will never purchase a razer product again

Good morning everyone,I need your help for choosing my keyboard and my Mouse, I have done the research yet but I can't find the day advice is that I'm searching for.For the keyboard, I was searching for one model that I can use with the USB cable and wirelessly, with Bluetooth or wireless connection. I want both options, it should be TKL with arrow keys in navigation and function keys. Italian layout. If possible should be compatible with iOS.I can't find a model with this characteristics and Italian layout qwerty.For the mouse: with separate buttons, not part of a single shell, if possible the old style design. I'm asking because I have Manuel disability and otherwise I can't click properly. It should be of normal size and weight.The importance thing is that the button can be easily clicked both at the front edge of the mouse and near the middle, where it joins to the main body.I hope you can help me! I have made a lot of research but I'm not being able to find two products like these

Hi hello i have big problem with my mice. I plug my mouse to charge in night, i woke up and it was 0%. Its been like 2 weeks and its still the same. What can i do?I will be grateful for response :>

Good evening, I opened the Streamer Companion app early this morning, and my Seiren emote simply no longer appears on the display. I've tried reinstalling Synapse, reinstalling the Stream Companion app, and restarting my PC. I was using Synapse 4, I installed 3 to see if it would go back to normal, but nothing works again. I would like to know what could be wrong. I really need help. I've had the microphone for two years and this only happened today.Translated with DeepL.com (free version) 

I recently made an order for one Naga Left handed mouse.  Two mice were delivered.  My bank statement shows that two payments were taken, one for each mouse (as separate payments).  Happy to have two mice as my team will no doubt find a use for the second, but I need an invoice for both please.  There doesn’t seem to be any way to request this.  Can someone advise what email to use to ask for this please?  Many thanks.

Hi,The battery on my Razer Blade has swollen. How can I request a replacement? Thanks,Chong

 My Razer Barracuda 2022 headset is not usable while charging. When I turned it on and plugged in the charging cable, it immediately turned off, and no led indicator indicated it is charging . It is also not possible to turn it on when the cable is connected. 

when i try to initiate a return with my order number and email it just say that it cannot be found.

I've been getting some extreme stick drift on the Wolverine V3 tournament controller. Its like the stick is fully pulled down and right and it's ruining my gaming... Downloaded latest firmware and Recalibrated multiple times in app but it doesn't help. Can't contact support either because the sticker on the back peeled off and pulled the serial number with it. So frustrating. Any suggestions what I can do? Bought it from Amazon last December but they direct me to Razer for support.

Hi, I logged in with Facebook, but I don't have the email address I had linked, and I can't receive emails, and I can't receive anything. I couldn't authenticate the two steps. I changed my Facebook email address to receive emails, but I can't change it. If I don't authenticate, help.

Please help, I cannot edit anything on my account and I cannot make purchases because I am not receiving the OTP code. The display always shows an unexpected error.

Quando conecto meu Razer Kiyo X ao PC, ele liga, mas depois de alguns segundos desliga automaticamente. Quando desliga, também ouço um estranho "clique" dentro da câmera. 

If so, do they with Amazon? I am looking to make a purchase from Razer in the next few days and I would rather purchase from Razer directly than Amazon.

This is regarding my previous case (No. 250413-000340). The issue I reported a few months ago is still occurring and has gotten worse.Currently, the scroll wheel does not work properly, and I have to scroll manually by dragging with the left mouse button every time I browse the web — which is very annoying.I’ve already tried cleaning it with compressed air, rolling the scroll wheel backwards on the desk, reinstalling the system, and reconnecting all cables, but the problem still persists.Please advise on how to proceed with the warranty or replacement.Thank you for your help,

Hey all, I just got the TB5 dock and put a Samsung 9100 Pro 2TB in it. I realize that it’s a PCIe Gen 5, and the dock is only a Gen 4, but would have expected much faster results than this.Am I doing something wrong? Should I downgrade to a PCIe Gen 4?I have a Samsung Book4 Ultra (TB4), using the cable the came with the Razer dock.When testing my internal SSD, I’m getting 7gb/s.Thanks! 

Hi everyone,I’m having an issue with my Razer Kraken V3 Pro (wireless) after updating the dongle firmware. The dongle updated successfully, but now the headset itself won’t connect or be detected for its own firmware update.Here’s what I’ve tried so far:Updated the dongle via the official Razer Firmware Updater (successful). Connected the headset directly via USB cable (not through the dongle). Tried different USB ports, including USB 3.0. Fully charged the headset before trying again. Restarted both Razer Synapse and the Firmware Updater as Administrator. Attempted to re-pair the headset and dongle using the Pairing Utility. Tried the “force firmware mode” (Volume + + Mic Mute while connecting).Despite all this, the Firmware Updater still doesn’t detect the headset — it just says “Please connect your headset” indefinitely.When I turn on the headset the light goes on but I do not get the start beep, it just shuts down again.Has anyone experienced this after the latest dongle update? An

Hello,After restarting my computer, the THX Spatial Audio app asks me to activate my code again. When I enter it, it says that the code has already been activated.Could you please help me restore the activation or reset the license on my account?Order ID: (Removed for security purposes) -**4*Thank you in advance for your help.

I have a  Razer Blade Stealth 13 RZ09-03102 (early 2020) As my SSD was too worn out, I had to replace it with a new one (Samsung 990 EVO Plus 1 tb) I did a clean ireinstall of Windows 11 downloaded from Microsoft’s own website. And even though, it’s up and running now, I’m unable to install Intel Graphics drivers without my Computer screen going black and afterwards giving blue screens - Stop code VIDEO_TDR_FAILURE (0x116) What failed: igdkmdn64.sys I installed the Intel Driver & Support assistant, which suggests that I should install this: Intel® Graphics Driver 31.0.101.2115 for 6th-10th Gen Intel® Core™ Processor Graphics, and related Intel Atom®, Pentium®, and Celeron® processors.  (https://www.intel.com/content/www/us/en/download/762755/764512/intel-6th-gen-processor-graphics-windows.html) But i’ve had to restart my PC in failsafe mode to uninstall the drivers again. So at the moment, I’m just running on the stock/default Microsoft driver. But I’m unable to watch any video med