Razer Support

So I have the razer wolverine v2 chroma and just won’t turn on only every now and then will it work ,, have another one the exact same and works perfectly fine with usb c cable and everything anyone know what’s wrong with it?

My trackpad buttons are starting to fail. I would like to get a new battery sent to me. The product number is RZ09-0409BEA3-R3U1. Thanks for any help.

so when i open razer chroma to change color it just pop up for 5 secs and after it detect my keyboard it shutdown and wouldnt let me change the light cololr

hello, I can't update my bios. I have 1.3 now, I wanted to upgrade to 1.6, but it doesn't work.Razer Blade 15 Advance 4K RZ09-03305Windows 11 25H2 26220.7262I tried on different ways that I found from the Internet, but it didn't help.help please 

Hi is there anyone able to guide regarding the escape button not working as the current keyboard was out of warrenty. It been awhile since i  use it as i discard one side when i switch to a different products until recently the other keyboard broke down and bring out as spare keyboard. As i remember it was still working awhile ago until yesterday when there was some issue with the software i reinstall and afterwards it stopped working. I try reset and everything i could but unable to find the reason whats wrong . 

Hello i dont have razor synapse on and i cant update my firmware because my headset didnt come with a dongle.

So many problems, so many problems with this software. Once of the worst softwares I have seen, even cheap chinese mice have better software than this.Where to begin ok lets make a listWith synapse installed at times the computer stops recognising the mouse (I used it for weeks without the software and not a hitch, reinstalled synapse, voila, randomly stops recognising the mouse) Keybinds stop working (without the software installed they work fine with it they stop) Profile switching stops working (with the software uninstalled they work fine)I mean did you hire your dev team from wish.com? Why so much trouble in letting basic functionality work fine which it does when the software is uninstalled and is only using the onboard profile? Razer support team on email is also pathetic, randomly reply to you one fine day, and then close the ticket without solving anything 24 hours later. Amazing

Hey, all.I feel like I’m losing my mind trying to get into contact with someone from support due to an account issue - not related to ANY of my razer products. TL;DR I don’t have access to the phone number currently linked to my account anymore due to a new phone/phone number. I don’t have any authenticators or backup codes. 😭😭I just want to be able to change my phone number so I can have full access. 

My dongle has recently stopped working and I was wondering if it was possible to receive a replacement. I saw that the official dongles are out of stock on the razer website. Any help would be appreciated. I have the first iteration of the Black shark V2 Pro’s i believe but I am not sure as I bought them in around 2021. 

My Razer Seiren Mini Randomly Stopped Working mid call and Started Showing “Unknown USB Device (Device Descriptor Request Failed)” if anyone could help me fix it that would be great

Hello, Could someone please help tell me the:length of the speaker to subwoofer cable length of the USB C to USB A cableFor the Leviathan V2. It does not say in the instruction manual.Thankyou!

Some Posts and replies are in spanish or other Language. And I wanted to ask of there is a Auto translation Feature on razer Insider.

Hey everyone, I have a pair of Razer Barracuda X Chroma headphones, and unfortunately, both of the USB-C HyperSpeed Wireless dongles have been damaged (you can see the damage in the photo attached below). The headset works fine with Bluetooth, but I really need the 2.4GHz wireless connection for the better speed and range it offers for gaming.I'm having a lot of trouble finding an official replacement dongle. Does anyone know where I can purchase a new, compatible HyperSpeed Wireless USB-C dongle for the Razer Barracuda X Chroma? Are there any third-party sellers (like eBay/Lazada/etc.) that are reputable for these specific parts? Has anyone had success contacting Razer Support for a replacement part for this model? Any advice or links would be hugely appreciated! Thank you all so much! 

Hello, I lost my phone and phone number. I can't use biometric, back-up codes, and can't change my step-2 authentication coz it needs passkey. please help. thanks

Hello. My laptop just started swelling up around the mouse tracker. Am I able to get it replaced?  

Perdi meu chip que eu cadastrei na conta, e eu fiz uma recarga de 44 reais e preciso muito usá-lo! Mas ainda tenho meu gmail cadastrado por favor me ajudem

I want to change my account country from US to Global because the US region doesn't support my games.

When trying to register, a message pops up saying that the product is already registered, so I cannot get the 7.1 sound activation code.Please, help!

hi teamMy Basilisk x hyperspeed mouse sensor started to malfunction. I have tried to factory reset, recalibrate, firmware update but the sensor is still not working. purchased via amazon uk 22/11/2023 - invoice nr:204-7606781-4698744.Due to your website states this mouse have a 2 years warranty, could you please advise what is the right process to return the item please?thank you 

Hi, I want to change my old phone number (Removed) to my new phone number (Removed for security purposes)

Hello,Just brought Blackwidow v4 Low profile which ios only suporrted by Synpase 4, not 3. My mice and pad works with v3/ My old Blacwidow works perfect with V3 but just broken after 8 years.While isntalling Synapse4 it`s dowloading a lot of hrs some data (22GB), laptop freezed, low virtual memory error and what, nothing, It simply not wkring for expensive toys. And what now ? Can not use RGB as I wish for a lot of money. Razer support, any fix ?Dariusz.

Bought a new Laptop w Windows 11 and I cannot finalize the Razor Synapse 4 set up. Every time that I try to open the Synapse It asks me to Login and afterwards the downloading begins, but never ends.A couple days ago I tried and it was a lot more confusing because the numbers were big - 14523/235 KB.

I bought Razer barracuda x chroma white edition, the problem I face is the other side person can't hear me during phone and whatsApp calls, please help

I just did a product registration for my Razer BlackShark V3 X Hyperspeed. I got the email from razer confirming that my product registration was succeeded. However, I haven’t received any 7.1 surround sound activavtion code yet. Any help? (This is a repost. A razer support locked my thread and told me to PM. I did but got ghosted >:( .)

I just did a product registration for my Razer BlackShark V3 X Hyperspeed. I got the email from razer confirming that my product registration was succeeded. However, I haven’t received any 7.1 surround sound activavtion code yet. Any help?