Razer Support

Razer deathadder essential

Hiya all.My barracuda x headset gives a lot of noise whilst changing volume with the wheel; besides, right speaker often doesn’t work (I have to move the wheel hoping to reach some positions in order to have them speaker both working together). I think the headsets needs a profound internal cleaning from dust. But I don’t know how to disassamble them. Have you got some manuals or some helpful stuff?Thanx.Giuseppe.

I lost my phone and now I am unable to verify the two-step verification application. I am requesting to remove it

Hi , i wrote a guide before about 4 months ago on how to change from French AZERTY to UK QWERTY by editing the synapse software files because you have NO option to change the keyboard layout in the software and it doesn't read the layout from Windows it takes what it is set to on the original keyboard firmware which isn't available online so it can’t be edited that way either! What this means for users like me is that if you were to change all AZERTY keycaps physically with UK QWERTY keycaps and then select a UK QWERTY layout in windows 10 or 11 the keyboard will work fine in every program on windows except ironically Razer Synapse itself.What i mean by this is that if you go to the MACROS section of the keyboard menu in synapse you will STILL see the keys listed as if it’s still on a AZERTY layout which is really really annoying if you want to set MACROS!!! There should be a option in Synapse to change the layout from within the RAZER software to match what

I don’t have my original packaging but I would like to buy or obtain a replacement dongle for my Razer black shark v2 pro what should I do?

My Macro stops working once my wireless power saving gets enabled so I cannot afk in games. So is there anyway I can remove the Wireless Power Saving??

When you click on the macro list, you get a photo-like problem. It's the same even if you reinstall. Please solve the issue symptoms

So it took me awhile to get this frustrated. I am in tech, build my own computers and know how to search for answers and deal with obtuse systems. But this is absurd,I currently have a Razer Blackwidow, Razer Basalisk, a Razer Firefly. These are not the first Razer products I own. I even happen to own a promo Razer mug and USB attachment to remind me to drink. These may not be the first, but they may be the last. After building my most recent PC, I decided I needed to upgrade from my crappy 1080 60hz main monitor. Was doing research when I saw the Razer Raptor 27 was on sale. Reviews were pretty good, most just said it was too expensive. So I got one. After hooking it up, the color and brightness is fantastic. I love the style. But then I tried to start working with the settings. Change the chroma? Hook it up to USB-C. So I did. BUT WAIT. It has to be a USB-C Alt Mode port. Okay, well, I can skip the

Hey, so i’ve recently purchased the headset and after i tried setting it up on Synapse, it wouldn’t show up.

So i would like to change the ears pad of my razer kraken cause the gel came out, and not it infected an injuries i had to my ears and its getting a bit bad, so i wouild like to change but on amazon or else i cant tell wich one are the one i need to buy 

Hello everyone!!  I recently moved, and somewhere in the chaos, my Razer Wolverine V3 Pro dongle went missing. Does anyone know where I might be able to find a replacement? Any suggestions or help would be greatly appreciated. 

Good morning, a week ago I bought the razer blackshark V2 X headphones when I go to register my products it tells me that it is already registered, and I would like how do I do it, to solve that and I can have my activation code.

Account Issues.I lost my phone. I tried many ways to find my email and two-step verification app, but I couldn't find it. I want to change my email or add a phone number.

Hello, I got the Leviathan Pro V2 soundbar and I’m getting the following issues with it:The RGB LED doesn’t seem to turn on at all.The LED on the left/right side of the camera doesn’t seem to turn on at all either.The buttons for equalizer / 3D only show the current value and don’t change anything.It appears the icamera isn’t tracking either, I’ve seen the 2 scanners on the side of the camera light up a bit with reddish light but only sometimes, 90% of the time it’s dark as if it was turned off.The audio works fine though and it registers in Synapse without any problem... 

Hi, I wanted to know if you could help me. After disassembling the PC, I removed the central screw from the trackpad because I thought it was necessary to remove the vents and battery to clean it. The problem is that when I reassembled it, the trackpad works but the clicks don't. It seems like one is stuck. Does anyone know what I can do or do I have to replace the entire trackpad? Thanks.

I recently purchased the Wolverine V3 Pro controller, and it worked fine for just over a month. However, today it stopped connecting to my Xbox Series X via the wireless dongle.Here’s what I’ve tried so far: Checked the dongle – It’s fully plugged in. Tested the USB port – The port is working correctly with other devices. Reset method – Turned off the controller, unplugged the dongle, and reset the Xbox. Then plugged everything back in. No luck. Wired connection – Tried connecting the controller directly to the Xbox using the provided Razer cable. Still didn’t work. Firmware update – Plugged the controller into my PC, but Razer Synapse doesn’t recognize the device, so I’m unable to update the firmware. The controller does power on and the Xbox button lights up red, which matches the profile

Hello,I have a Razer Leviathan V2. I downloaded the installer for firmware 1.06.02 however it gets stuck on 99%… After restarting my PC the speaker now doesn’t turn on and when I try to run the installer again it still gets stuck on 99%. I’ve seen a couple threads with this issue so it seems like a common occurrence.Any help would be greatly appreciated, thank you so much.

I brought this headset two months ago and since have noticed a constant static noise. It’s not just a background noise but fully overpowering all the audio in the headset. It also outputs itself from my microphone, meaning everyone in game can hear the static, even if my microphone is toggled off. The only minor fix I’ve found is to unplug the headset from my controller and plug it back in; which only provides a temporary fix as it happens again within 20 minutes. Any tips on how to fix this? Ideally I want to return the product and get a replacement, but the support chat is not working and there’s no alternative (phone number, email etc.)

Hello, I have such a problem, when I bought the cookies, THX audio used to work, maybe for a year, now it says that the code is invalid, I can only choose the demo version, what happened, it's only valid for a year

As the title states I have recently lost the USB dongle for my Razer Nari Essential , where could I purchase it? I have tried to contact support but it has been of no help.

My left ear cushion got a problem, and I can’t seen to find any way to solve on the internet.Then i tried talking with the support, howerver I need the serial number, I don’t know if it is hidden under the ear cushion or anywere else, it says it is behind left ear cushion but cna;t seen to find it/Also I don’t want to remove the ear cushion without any unnecessery need.Thanks for the help.

Hello, where can I find support in Austria for support/replacement of the 01/25 bought earbuds (Amazon). I can't find it on internet. The left on plays not even an hour. I have bought a lot of Razer stuff in the last years, this one is disappointing. tia

As the title says my razer synapse 4 is not able to detect my brand new original razer barracuda X  

Hello everybody,I have a pretty old but still functional Kraken TE. However I also have a small problem with it: the gel inside the cushion is starting to leak from both cushions (not very surprising after all those years of good service but still annoying). I saw on the replacement parts store there are 3 differents cushion model: Barracuda Pro, Barracuda X/Barracuda and Kraken V3 Pro/V3 Hypersense/V3 but no Kraken TE in sight. So my question is pretty simple: can any of these 3 cushion models can fit on my headset in order to replace the previous ones?Thank you in advance :)