Razer Support

Hi, I am having sensor issues with my Razer viper v3 pro. Tried upating firmware, drivers, disconnecting and connecting mouse, everything. Yet it is still not working, The cursor is hardly moving and is having signal cutouts. 

I need help to provide missing number of my $200 razer card which I overscrathed..

I had brought a 100.00 razer gift card on best buy but when I redeemed the online gift card there wasn't anything on the card? And I had gotten another one that did the samething. I don't understand why there wasn't any money on my cards? 

Can someone from Razor please help me try to BUY another wristpad for the Razer Ornata Chroma? The leatherette is just garbage after awhile and there’s no replacement option. There’s no upgrade options. You would think there would be an option to buy something with a nice magnetic fit that is new and improved on their website.

The issueWhenever the fans kick in, an unusual noise occurs. It sounds to me like the fans receiving 100% power for a split second before returning down to 1% and slowly ramping back up from there. I would expect that the intended behaviour is for fans to slowly ramp up over the course of 10 seconds or so without this initial “pulse” sound occurring.VideoHere’s a video of the sound occurring as I turn the fans on manually.The issue has also been documented on reddit (by someone else) https://www.reddit.com/r/razer/comments/17ajc1t/noise_when_fans_kick_in/Additional considerationsIt appears to happen when the fan mode is on either Balanced or Custom, but not on Silent. I could just keep my fans on Silent mode but I expect that this will have performance implications. If it were possible to use Custom or Balanced without this happening, I’d prefer that. It’s not the worst thing in the world — it only bothers me when I’m doing quiet work — but I’m concerned that the lifespan of the fan co

Hi, I bought these headphones 5-6 months ago. They work fine on my phone. I'm having trouble with the microphone on my PC. I hear a crackling noise from behind. It sounds like the sound coming from the back of a refrigerator. My voice goes back and forth. So I didn't bother with it, I just used the WO Mic on my phone and used it. Now I'm fed up with this. I've heard other people on forums have had this problem. They uninstalled all their audio drivers and rebooted. I did that too, but nothing changed.

Subject: Damaged/Missing Razer Gold PIN – Request AssistanceHello Razer Support,I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.Details:• Approximate purchase date: [insert date]• Retailer / store: [insert store name and location]• Amount on card: [insert value if visible]• Barcode/serial visible on card: [paste the barcode number if visible in photos]• Order/receipt number (if bought online): [insert if available]Attachments: • Clear photos of front and back of the card (including barcode).• Close-up photos of the scratched-off area.• Image of purchase receipt / proof of purchase (photo of till receipt, bank statement entry, or order confirmation).Please let me know what additional information you need. Thank you.

The height and tilt plate is broke is there a way i can order the part, it is out of warranty but will be happy to pay for the part

Hi All, Your support portal for the UK is non-existent. Chat does not work and there’s no way to initate a conversation.I have a Razer Nomios V2 Pro where the subwoffer has stopped working and now the speakers themselves have turned themselves off as the control pod has also developed a fault. This is the third problem in three months of having the product and now I’ve had enough Who do I contact email wise for an RMA? There appears no way to raise a ticket for this issue in the UK. B

Hello, I have a problem with the bluetooth connection on my iphone 16 pro max.. Everything is paired but when I turn on the music the music does not play through the razer.. and on the razer control the bluetooth button flashes and does not light up like the others like when I have it selected via USB to Computer.. I did not find a single topic on the internet to solve this problem.. Could you please help me? The problem occurred when switching from an old phone to the iphone 12 pro max, everything worked as it should, only when changing the phone and downloading the application to the phone it no longer works.. I also tried it on my friend's iphone 11 pro and the same problem.. Thank you 

My Hammerhead true wireless v2 won't pair with my phone, or PC.  It's fully charged.   It was still sealed when I got it, and I registered the product so it should be legit.  I tried pairing with the razer audio app, on my PC, curious what I'm doing wrong.

Buenos dias. Desde la ultima actualizacion y a pesar de haber desinstalado el software de Razer y haberlo vuelto a instalar. Cuando arranco mi equipo con Windows 11 tanto el Razer Synapse como el Razer Chroma, arrancan pero no minimizan.  

Hi, is there any way to replace/ buy new wireless dongle for the Barracuda X (2022) black?my headphone suddenly stopped working one day with my PS5, and i thought it was because i never performed firmware update on the headphone itself. however, when i attempted to perform update on my PC, it didn’t detect the dongle. i have tried using other PC as well but they didn’t detect the dongle as well. so i concluded the dongle itself is damaged. is there any way i can get a replacement?

Hi I move a couple weeks ago and my blackshark headset dongle theres nowhere to be found is there a legit replacement that i can use plz help 🥹

Hello, I bought the Razer Blackshark V2 X headset with microphone and I want to log in to surround sound and it asks me for an activation code, but there was no activation code with the headset, is there anything I can do about it?

I am having trouble with the side buttons on my mouse. Naga V2 Pro’s  duel button panel is having issues where the button is being held down. which is causing the mouse to malfunction and not be able to click on anything at all. I’ve tried updating the firmware and cleaning the connectors. Neither has solved the problem.Can I receive help on this issue?

Hello so I’ve recently been experiencing issues with my Razer Blade 15, obviously it’s beyond warranty at this time and I had this laptop since 2021. I have had the battery replaced twice now and most recently earlier this month. I am still experincing random shutdowns more frequently when gaming, I do not believe it has anything to do with high temps at all as it shutdown almost instantly for games that require more power consumption such as playing COD, Batman, GTA, etc. I’m not sure what else to do, I have done some research and most likely think it’s something to do with my PSU? Everything else seems to be fine and it charges fully too and can be disconnected without issues unless i’m gaming it shuts off. I do notice that the PC flickers when gaming sometimes switching between plugged in and off when usin cpu/gpui extensive applications but when i’m not gaming it runs fine. I also had bought a different charging adapter sometime last year off amazon as the original one I had before

I have a 7.1 sorround activation code tied to this Razer ID but I'm going to delete this ID because I have to return the headphones to the store I bought them due to issue it has local warranty not international can I get a new code that doesn't say activation code is already used or can be tied to the product serial number? 

I have a, “Razer BlackWidow Elite Mechanical Gaming Keyboard: Orange Mechanical Switches - Tactile & Silent - Chroma RGB Lighting - Magnetic Wrist Rest - Dedicated Media Keys & Dial - USB Passthrough”  https://www.amazon.com/Razer-BlackWidow-Elite-Multi-Function-Mechanical/dp/B07K1XB8Y5/ref=sr_1_14?crid=2OT2EGD51K0P4&dib=eyJ2IjoiMSJ9.u3cly_wOq5hRZZrndR__3ggs167OfQjdSyse1d5wtB87L0MflG2uC_bL6dc3VYTmKN548IpHIImqv1k5428LKSZyi4XaR4yvQQQujfsSe27xlyMSLSgdp5HarDxvFrreoMqzjHZvjECi-SiXY3vFglY1lLWd6xgpmVJHvNj_2cSQj19vz8YiaWj4590UuRf7OBk1xQDsX-HY5EvsTYSTzxOQZyQt0pgSoik_vgHFWhI.Z8eC4jRrFACJ4La9tvtz4fuvpxXD3vCrwi71VMIzhKM&dib_tag=se&keywords=razer+blackwidow+keyboard+orange+switches&qid=1759011092&sprefix=razer+blackwidow+keyboard+orange+switches%2Caps%2C124&sr=8-14 Recently something happened and now when I type any of the keys on the “QWERTY” row, it will type different variations of the column that key is in (the keys diagonal above and below) and some other keys s

Hey there, Recently my Dongle for my mouse just stopped working and doesnt work on any USB on any device I try.Is it possible to order a replacement anywhere?Based in Ireland (EU)mouse details Thanks in advance!Craig

Hello, I cannot communicate in any way. Do you have a chance to send me a  to my account I only have access to Gmail through Gmail. My phone number is old, so the code is not coming, please help me.

HiI bought black shark v2 x headphonesBut when I want to get the active code from the site, it says already registered.Please follow upthanks 

Good morning,Just reaching out requesting if there is any formal process for requesting repairs or a list of vendors for products outside of warranty. I purchased a faulty Core X Chroma and am very comfortable to pay for its repair but am unsure of who to go through. Thank you!

I bought a Razer Black Shark headset and when I go to register it on the website it appears that it has already been registered but the headset is new I would like help to be able to register it the number is HN2121.. I would appreciate it if you could help me so I can activate 7.1 thank you and I am waiting for a response.

nao consigo registrar o fone e nem o codigo de ativaçao do 7.1