Razer Support

Recently updated to this version of Synapse on my machine.  Before this, my Razer Basilisk v3 Pro was working fine, now it will not enable the SMART-REEL even though the radio button is turned on. I’ve swapped the profile, deleted it and recreated it, swapped to FREE-SPIN and back to TACTILE with SMART-REEL off, and then turned it on, and it still doesn’t work. It is connected via bluetooth, and it never had a problem before.

I have been using this keyboard for around a month now and for some reason the F11 key stopped from changing from full screen to window I try testing if the key is broken or something but it works just fine I know not being able to changing from full screen to window is not a big deal but I’m losing my mind and I cant find anyone with the same problem on internet I would love to know if someone have a solution for this problem

Hi. I have Barracuda X 2022 headphones. I installed THX Spatial. There are no problems with positioning; it works well. However, it suppresses loud sounds nearby. For example, firing my weapon and reloading are the same volume. A claymore exploding nearby might not be heard at all. It seems like a narrowed dynamic range, like FM radio.How can I adjust this?

Hey, today all my custom Profiles are lost. The Profile names still there but all changed keys are gone. If I try to create a new Profile it keeps resetting. It wont save at all. I tried everything including clean Install etc...

I bought these headphones and if I try to use the product serial code it tells me that it is activated and I have to contact support.

Last year I purchased the Razer Blackshark V2 X headset on Amazon. Sadly the right ear has stopped working and now sound only comes out of the left ear. The warranty policy states that Amazon is an authorised seller and that headphones have a warranty of two years. I have been searching for a solid 40 minutes trying to find out how I can make my warranty claim. I’ve been going in circles and have been thinking of some rather choice words that could be said to whoever designed this website. I can provide proof of purchase however I do not have the serial number. The serial number did not come on the headphones, and I have since disposed of the box (cause this product is now a year old. Any help (including telling me my chances of claiming the warrant are FUBAR) would be greatly appreciated.  Edit: I have tried to go through Amazon, they just keep sending me back here to this infernal loop of agony masquerading as a customer support page.

Hi. Last week I purchased the Blackshark V3 Pro headset and Deathadder V4 Pro mouse. I didn't purchase it from the official Razer website. Is there any chance I can get a Razer skin? I see the skin in the game, but it's inactive.

Razer Synapse 4 software custom programming for button configurations not working when connected via 2.4 Ghz wireless. However, it connects and is detected correctly via USB cable wired and all custom button programming works as intended.Windows 11 - All updates performed and updated.Razer Synapse V4 - Latest software installed.Razer Basilisk V3 Pro - Lates firmware installed.Tasks performed; Razer synapse software uninstalled. Driver clean-up tool used. Reinstalled synapse 4 software. Changed out Basilisk V3 Pro hardware for another unit. No change to Windows 11 device manager.Looking for some assistance in fixing this problem. Please advise.User: Zipman_13

I recently bought a new Blackshark v2 x. Yesterday the audio was working fine but today the audio coming from my headset is extremely quiet and I can barely hear it. I have checked my ps5 settings already

Would be nice if the mouse can be connected with a smaller usb dongle instead of the hyper polling dongle for mobility.

Hello, my product was broken, I wrote to you about this and you told me to send it to the warranty for a replacement, I sent it but the company does not accept it and wants to send a new one for the same price.

When will you help me? I sent the serial number of my headset as a PM, I request urgent help.

Is it normal to take long minutes to get my diamonds in my mlbb acc? Since I recharge for almost an hour ago and yet it is still not in my acc

Hi everyone,I think I received a fake deatheradder essential from amazon but I have a doubt that is just my Synapse that is not workingCould you confirm it? Thank you! 

I have lost my sim so I m not receiving any OTP I need help to change number 

I just installed Synapse 4. I am at the login page on the Synapse app window. The first time I logged in I am able to go through. However I uninstalled Synapse 4 because my Synapse 3 profiles were missing. When I reinstalled Synapse 4 I began to encounter login issues.I click the Google icon to log in, it opens my browser and logs in to my account on my browser. But the browser does not feed back the login to the Synapse 4 app. So even when the browser login was successful, nothing happens on the Synapse 4 app. Then after a while I get a message on Synapse 4 saying “Request timed out. Please try again.” Tried changing the default browser, same thing happens

In device properties and sound devices the headphones registered as speakers. As a reference my HyperX headphones with usb soundcard shows up as headphones and headset microphone.I'm trying to find out what may be causing my mic to be really quiet and the sound quality is bad as well if I connecting my Blackshark with the usb soundcard.I reinstalled the Realtek audio driver and Razer Synapse aswell, but it didn't helped. I'm really frustrated because in my old PC it worked as a Headphone and the sound quality of the mic was great. 

Hello people, I have received emails on a couple of occasions from this email address: contact@razer-media.com.I think they put the Razer name and a lot of information about the brand to hook the unwary. They promise gifts and pay for videos for being a partner for our YouTube channels.The file included for download (Media Kit) contains RAMSONWARE.BE CAREFUL WITH THIS(I hope someone can take action on this) 

I lost my Dongle for Basilisk Ulitimate, here they only have the dongle for Basilisk X Hyperspeed, is it compatible? any suggestions also if not? Thanks guys!

Merhaba telefon nunarasına erişimim yok nasıl değiştirebilirim 

Will razer add the Razer Blackwidow V3 mini Hyperspeed to Razer Synapse mac os version?

Hi,I’ve been using the Naga Trinity mouse for a few years now, was on Synapse 3, no problems other than wearing out the side panel buttons. Mouse has been cleaned a few times.Last month I bit the bullet and updated to Windows 11. Since then I’ve been having double-clicking issues, making it almost impossible to drag windows around and do my work as an editor. You start dragging and either you spend the entire time maximising and restoring the window, or it slightly drags and then drops. I didn’t seem to be every programme either, but browsers definitely seemed to be the worst.I assumed it was a Win 11 issue - followed all the guides to adjust click speed, adjusted the registry etc. I then uninstalled and updated Synapse. I uninstalled the driver and let it reinstall.I have ended up enabling click and hold to drag but it’s not perfect.So, my question is, is this a software issue, is it the Naga Trinity is just too old to be compatible for Win 11, or is this a coincidence in timing and t

bytePEARLPlumpPurple965 

 I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me? i already top up on my account but i cant make purchase because i do not have longer access on my old mobile number . please help