Razer Support

Hello, I can't enable 2FA. It always says 400 error. It doesn't accept my phone number. And QR and key is empty, please help, i cant proceed to payment

Could somneone help me!!! i plug it in it says ok lights up but i cant mute or anything without it getting stuck in processing i tried updating firmware but it keep saying retry 

Dear Razer support team , i have problem here. my old phone number is not longer used, because i went back to my own country. So I want to change something on my account but OTP send to the old number. Please help me change to new phone number. I need your help Razer teams. Thank you  

I can’t use my gold because it says I haven’t sent up my authentication yet. I can’t buy anything with my money. I tried creating authentication thru app but the QR is not loading and the key is empty. I’ve tried this with different internet and device but nothing works.I have already tried the troubleshooting suggested from the other threads. I’m having the same issue with other people.

Hi, I just bought a used Razer Kraken V3 Pro. Everything works normally except for the HyperSense feature. When I listen at full volume with haptics enabled (Low, Medium, or High), the battery drains extremely fast. Even at 100% battery, it lasts only about half an hour to one hour. Is this normal behavior, or could my battery be faulty? Could there be another cause? Edit: I’m using last firmware 

I have kraken v4 but every time one cup has higher sound than the other, this is disturbing

Hello Razer team !I send my kind regardsI bought a new Razer black Shark V2 X from a local shop In Iraq, Security seal was untouched. everything is brand new not even touched, I was surprised to receive the message of "This product is already registered".The store owner refuses to refund me and I need your help.-Ali 

Hi! My Barracuda X (2022) can connect to my phone (Xiaomi mi9t.) via BT, but the razer audio application does not see the headset (I have a Leviathan v2 x speaker and the application finds this device quite well). I see quite a lot of topics with this problem, but there is no solution in any of them, and tech support stubbornly ignores these topics. Dear Razer technical support staff, could you answer the question of how to solve this problem, it is quite massive. As consumers of these products, we want to take advantage of all the functions at 100%, and headphone settings in the app (equalizer and battery charge monitoring) this is just 25% of the function of this headset.

The chair is out of warranty. Is there any way to get a seat replacement only? Thanks.

So my wire broke for my Wolverine V2 chroma. Now I don’t know where I can get a replacement for it. Would anybody know where I could get one?

Hello. currently i cant use and purchase using razer gold, my old number and back up codes are gone, please help me

Good evening. The down arrow on my Razer Huntsman v3 completely died, restarting my pc and reinstalling the drivers did not fix anything. What would be the best way to receive a replacement or check if I have warranty, or if there are any other fixes?

I just got the Blackshark V3 Pros and I have a HyperX Quadcast 2s, when I have my Quadcast plugged into my headset, the mic monitoring sounds super pixelated. I used to use the Kaira Pros for xbox on my pc with an adapter and they sounded super clear through the headphones. does anybody know how to get rid of the pixel noise through the mic monitoring?

Hello, I need a new base for my RAZER Tarok PRO Gaming Chair. It doesn’t have a serial number so I was unable to send a ticket.  Please could someone assist me with this?  

I am trying to purchase a Blade 16 to lock in the sale price, however I cannot for the love of god get either of my credit cards (2) or my PayPal to go through the payment.One of my credit cards was blocked after attempting to purchase, the other just throws the error “We are experiencing technical difficulties in completing your payment request. Please try again later or select a different payment me”When attempting to pay with PayPal I get the same error.  I am frustrated as I have already lost the restock of this item and will not have to wait until Dec 7th for a chance to get this laptop...

Hi, I accidently left my dongle for my barracudas in another country with no way of getting it back. Does anyone know of a way to get a functional replacement that isn't from Temu or ali express? these are not the “X” or the “Pro” just the standard Barracuda. From what I have read, the “x” dongle isn’t compatible.  Thanks 

Buen día.Llevo con mis audífonos Blackshark V2 Hyperspeed desde julio de este año y hasta el momento no tuve ninguna complicación, pero no sé si hubo alguna actualización o algo diferente por lo cual hace dos semanas el micrófono cada que hablo ya sea en algún juego, Discord, Meet o Zoom, se baja el volumen y por ello no se escucha o se coloca la voz robótica. Esto lo puedo revisar en tiempo real por Razer Synapse. He buscado solución, pero hasta el momento no lo he encontrado.  

I need to force close all Razer apps and restart Synapse 4 + Chroma app to fix it.I have 2 Hue Play bars linked and that seems to be a much more stable app, since it recovers by itself after I restart the Razer apps.I'm using Spectrum cycling not based on audio and have: Nommo V2 Pro, Chroma Base station and Chroma Aether monitor light, 2 Hue Play bars.I also updated Nommo firmware to latest with firmware updater. Is it normal that Synapse 4 Chroma is so unstable? Invested heavily in Razer Chroma since 2 weeks ago.

This account is quite old, I’ve just purchased a new razer product and I’d like to register it for 7.1 Problem is this account, made in 2013, is using an email address I no longer have access to. I still remember the password though and can log into the account. I’d like to have this resolved before my headset arrives. I saw on another thread that a support person responded requesting a PM and they got it resolved.

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

My Barracuda X (2022) can connect to my phone via BT. But Razer Audio App didnt detect my Barracuda X.Im using Realme GT6. I’ve installed and uninstalled the Audio app and restart my phone, but Audio App still didnt detect my headphone. My Barracuda X working fine except it cant connect to Audio App, thats my only problem. Send help pls.  😫

The issue seems very similar to this one: My Razer Blade 16 Mercury (2023) is the model with the 4080 and i9. I believe the model number is RZ09-0483.After a standard shutdown, on restart it can’t get past post. Please note that I was connected to a CalDigital TB4 hub but the laptop was powered by the AC adapter that came with the laptop.Hitting any of the buttons to proceed in anyway (f1/del, f12, etc…) has no response. Fans fire up and keyboard has the default color rotating pattern running. Fans seemed to fire up to max. Had to hold down power because single press doesn’t work from post.What I’ve tried so far:disconnecting TB4 dock and all peripherals and trying to boot. disconnecting from AC adapter and trying to boot. Attempted multiple times to do an EC / power reset. I did this by removing all per

I won this keyboard in a university raffle, so i dont have the reciept. since day one the keys have been unresponsive, and its always random. somedays its the numpad, somedays its space, as im typing this i have to copy paste the letters “d”, “i” and “r” so that this makes sense. I have tried to update the firmware, ive reinstalled the drivers, ive tried a different computer, ive even tried different OSes(mac and linux), but no luck and it seems from looking around this isnt an issue with only my keyboard. as it stands, i basically have to slam the keys to make it type and even then it still doesnt work at times, please do help. the switches are yellow if that helps. if any support team members see this please help me, i can PM you the serial and any other details that might help

Hello! Razer Blade 15" Advanced (2019) | RZ09-0301x - I bought a Razer laptop, but I realize it doesn't have all the Razer updates. How can I update the laptop to have all the Razer settings? I tried updating the laptop from the Razer website, but it says the programs aren't supported on the laptop. What should I do? Thank you!

My previous mouse was the Razer Viper V3 Pro Faker Edition, and I never had any intermittent disconnection issues with it. But ever since I switched to the DeathAdder V4 Pro last week, it occasionally disconnects and reconnects during use. Sometimes it happens as often as once every five minutes.