Razer Support

Hello,I am unable to connect my Razer Viper V3 HyperSpeed mouse to my HyperPolling Dongle (which is listed as compatible in the documentation) purchased from the Razer Store.I have read all the topics related to this issue and followed the various tutorials for pairing these two devices, but without success.Any assistance would be greatly appreciated.

Hi Razer Team,Need help here!I facing some issue regarding my FN key on my Razer Blade laptop. The FN key is disabled because of the synapse apps, I did every-single tutorial on google and none of them is working.Can you help me to fix this?  Best

My name is Luís Augusto, my country is Brazil, my old number is , my new number is and my Razer ID is..., my registered Gmail is , my date of birth is, my country is Brazil

Razer Winter Specials: Enjoy €15 off all orders over €99, plus an exclusive gift when you spend €150 or more - whenever I try to buy razer huntsman v3 tkl 8khz - 15 eur off discount code doesnt apply to my cart. But in promos its stated “off all orders over 99” so im confused. 

I just upgraded from Synapse 3 to 4 and when I went to play my game, the keys were no longer bound the way I had them.  I did some research and was told  I had to import my synapse 3 profile (why wouldn’t this be automatic????).  So I got the instructions for importing and tried it and the end resut was the error message I pasted below.  So my question is, How do i import my synapse 3 profile?  I did some research here and found a thread on here wherein the user was told to load the profile manually via the controller portion of the software.  I tried that but when I opened up the file location, there was nothing there.  Help!  It took me a lot of time to get my controller setup and I’d really rather not do that again.  

I was playing Rainbow Six Siege with the mouse and I felt it was a bit jittery, the aim I mean so I went and checked the Razer Synapse App to see the polling rate, it was set to 1000hz so I went ahead and tried to check it online, whilst on 1000hz set in synapse, on the browser or even the razer polling rate test it was reading 125hz max. If I set in synapse to 8000hz, only then the razer app for polling rate was reading 1000hz, something is wrong with it. Note: I had a pulsefire haste 2 from hyperx before, it could also go up to 8000hz polling rate but I never got wrong readings on that. Something feels off on this one, the aim is jittery, I am afraid the mice got a mismatch on polling rate values.I tried changing the USB port, updated firmware, everything. I don’t know what to do anymore

My order is being held in Memphis and its being delayed. The tracking information says they have insufficient shipping details. I guess its an issue with customs. I saw on the website that shipping to the US would likely be delayed. Is there anything I can do to expedite this process or is it all on razer to do something?

Hi. I’ve just purchased for ps5 and plugged into controller but it’s not working.? Any ideas ? 

Since the new year my razer naga pro has stopped working, but this issue seems to only be software related. I’ve tried multiple different things to remedy this and nothing seems to work.  Anytime I install synapse the mouse completely ceases to function. If I fully uninstall all razer software the mouse works as it did originally. Its beyond frustrating trying to pinpoint what is causing this. Also extremely disappointed that I can’t even open a support ticket without warranty. Pretty absurd practice to not offer any kind of support, especially since its rather obvious that this issue is software related and not the hardware itself.Things I’ve triedReinstalling SynapseUpdating mouses firmwareUsing the mouse on another device (works fine on my laptop)Uninstalling the associated drivers Please let me know if you have any ideas.

I purchased the Razer V3pro on November 30th, 2025, BRAND NEW (just to make sure I clarify that). The mouse is great WHEN it is working. I’ve been intermittently experiencing these issues since the first few days of use.  I thought it could be interference issues, so I:1.) moved the wireless dongle2.) changed the usb port being used by the mouse3.) changed the port I use for my wireless headset’s dongle4.) use my wireless headset in WIRED MODEWhen this didn’t work I:5.) installed and updated drivers through synapseNOTHING WORKED…AND I’m STILL having issues. The mouse will just turn off randomly for 3-10 seconds and then cut back in and the light will blink a few times or it starts lagging, stuttering and just completely becomes UNUSABLE. At this point I have 13 more days to return this and I hate returning products but this is unreal. Should I just return it and go back to FinalMouse, like this is so unaccept

So I broke my wireless dongle for my Viper Ultimate and want to know if the Hyperspeed Replacment Dongle is compatible with my Viper Ultimate?

Hello my birthday promo code doesn’t work. (I think its because I used it in another session but didn’t finish the purchase there - is there any solution to this)thank you

Meu nome é Luís Augusto meu país é Brasil meu antigo numero é o meu novo numero é  

Hi,I’m currently having a problem with my Razer Blackshark v2, where the sound is uneven, the right side is clearly louder than the left side when it is plugged in using the soundcard, i even try went for the sound settings and set the level to balance to no avail. It is normal when i use the jack 3.5 though, but then no synapse settings for me 😅. Please can someone help me.

My Razer Seiren V3 Chroma’s lighting stopped working. After my laptop restarted last week, the lights never turned back on. The microphone itself works perfectly fine, but there are no longer any visual indicators. For example, the light doesn’t change when I press the mute button and it doesn’t show the chroma effects I configured in my chroma studio.I’ve already tried switching USB ports, unplugging and reconnecting the microphone, and resetting Chroma Studio, but none of these have resolved the issue. I’m looking for any suggestions on what else I can try.

I tried discord chat + game it works chat + chat never worksused every usb port not workingHow come Steelseries Sonar for nova pro has everything and RAZER does not have? HOW?Are you guys going to fix it? I bought it today and tried to fix this for like 3 hours straight. You cant use the chat/game mixer cause DISCORD with Blackshark V3 does not work properly. You cant set Discord to mic = Chat and output = chat it goes silent. Never had an issue like this with Nova Pro Wireless. This headset it 10/10 but with this discord issue its like 6/10

Hello I need a new usb dongle for my razer turret? I lost the original one and need to replace it. Keyboard P/N: RZ03-02820100-0000Mouse P/N:RZ01-02820100-0000

I have a Basilisk V3 Pro with the dock. The button on the bottom of the mouse for switching the profiles has suddenly stopped working, but only when connected in 2.4 mode with synapse running. With bluetooth it works, and if It's connected in 2.4 mode without synapse running then it also works. I tested on multiple computers with the same dock, tried re-pairing the mouse and the dock, updated firmware for both the dock and mouse, updated synapse, updated windows, and I did a hard reset on the mouse, none of which solved the problem. Does anyone else have this problem? maybe I’m just doing something wrong here

Hi razer, bought my razer blackshark v2 x yesterday from shopee and was excited to test the 7.1 surround sound. But only to find out that the seller didn't include the activation code scratch card(but a regular card about 7.1 surround sound) and when I try to register it as new product, it says that the product is already registered. What's more weird is that when confronted, the seller responded that it already has the surround sound and auto register warranty. Which made no sense. I think I bought a fake product and I would appreciate it if someone from razer could help me check if it's fake or not. 

Hello Battery on my razer blade 15 is swollen to the point that i cant use the trackpad what do i do? is there any warranty or do i have to change the battery myself? and in that case how can i get a new battery? 

please can you send me my back up code cuz right now send code for number is getting error and i want to top up right now please send it to my email 

On March 3, 2025, I purchased a pair of Blackshark V2 X headphones via AliExpress. The product arrived in good condition, completely sealed and brand new. However, when I tried to register the product to activate the 7.1 Surround Sound software, I received a notification stating that the product was already registered.This is strange because the item was supposed to be new. I understand that buying from AliExpress carries a higher risk compared to purchasing from an official retailer, but I would like to know if there is any solution to access the software without having to buy a new headset.

I have problems with surround sound. Sometimes the audio is choppy or buggy.How do I configure the sound and it doesn't sound like that? Or is it that surround sound only works in games and for other uses it presents problems?

Hi folks, The left speaker only of my Nommo V2 set make popping sounds. These are most audible when a new sound starts playing from a period of no sound. However, subtle popping is audible throughout any audio playing. This occurs via USB & Bluetooth connections with different devices playing audio.

I cannot seem to get any lighting for any games to work with my razor devices