Razer Support

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

I bought the razer Kraken v4 headset and it sya my return window is closed and I have got my expresso command outfit and I'm still waiting for my code 

Dear Razer Support Team,I am a proud user of the Razer Huntsman V3 Pro gaming keyboard, which I absolutely love for its performance and 8KHz polling rate.However, my current keyboard has an English (US/UK) layout, and I would like to convert it to a Turkish (TR) layout. When I checked your official website, I noticed that the "Razer PBT Keycap Upgrade Set" and "Razer Phantom Keycap" lines are only available in a limited number of regional layouts, and a standalone Turkish set is missing.I would like to ask:Does Razer currently manufacture or plan to release an official standalone Turkish (TR) Keycap Upgrade Set? If an official set is not available, are the optical switches on the Huntsman V3 Pro compatible with standard third-party MX-style PBT keycaps? Can I request this layout to be forwarded to your product development team for future production consideration? There is a high demand for official Razer TR layout upgrade kits within the Turkish gaming community.Thank you for your time

Merhabalar Razer blackshark v2 hyperspeed kulaklığım var. Üzerinde bulunan mikrofon kapama tuşu önceden çalışıyordu fakat şuan basınca razer synapse uygulamasında mikrofon ses almasını 0 yapıyor ve kulaklık üzerinden geri açsamda 0 kalıyor sesimi almıyor. Uygulamayı açıp yeniden 100 yapınca sesimi alıyor. Desteklerinizi rica ederim.

Dear Razer Support,I am experiencing an issue with my Razer laptop.Whenever I put the laptop into Sleep mode, it does not wake up afterward. The screen remains completely black, while the cooling fan continues to run loudly. The only way to use the laptop again is to force it to shut down by holding the power button.I have recorded a video showing the issue and have attached it to this email for your reference.Could you please advise on how to resolve this issue? If this is a hardware problem, please let me know the next steps for repair or warranty service.Thank you for your assistance.

I bought the razer deathadder v3 hyperspeed and I noticed that the right mouse click sits 1mm higher than the left one is it somthing to worry about or it’s fine (note that the mouse works perfectly fine)

The USB-C connector on this mouse is very difficult to plug in. Is it supposed to insert smoothly?Even when I manage to connect it, the connection keeps disconnecting and reconnecting whenever I move the mouse.Could it be that I'm not inserting the cable all the way? If so, it's so difficult to plug in that it feels like a defect. Is this normal?

Hello Razer Support,I recently purchased a Razer mouse from a reseller. The product appears to be genuine, but when I tried to register it and check its warranty status, I discovered that the serial number is flagged as reported stolen, which was completely unexpected.I bought the mouse in good faith and had no reason to believe there was any issue with it. Because of this status, I am unable to register the product or proceed with a support or warranty request.I can provide proof of purchase from the reseller, photos of the product, the serial number, and any other information you may need to verify that I am the current owner.Could you please review my case and let me know if there is any way to resolve this issue or determine why the serial number is marked as stolen? I would appreciate any assistance you can provide.Thank you for your time and support.

I accidentally scratched off my $20 gold razor gift card it was a birthday gift can you please help me? 

What type of chemicals should I use to clean the keyboard and wrist rest

Hello Razer Support,I purchased a new Razer BlackShark V2 X White  from Amazon India (Sold by Clicktech Retail Private Ltd) on 24 July 2026.Serial Number: 8xxx0402500xxxx The product registration page reports "Unrecognized Serial Number."  could you plasee help on the same

Recently moved houses and found out I lost razer raiju v3 pro cable and back button covers is there anyway I can get new one ???

I have jittering problem on every key as shown in the video. I use default settings other than adjusted 2.8mm travel since I bought. No matter how much I press, the jittering issue never goes away. I don't use any program that can interfere with Synapse since my mouse is also Razer. Do you know any solution for this or what causes this problem? I can’t contact with real support because of AI chat bot. 

Hello im having problems with my  new Razer BlackShark V3 Pro headset, So I did the most recent firmware update for the blackshark v3, and after it was finished my audio on  pc stopped working. I’ve restarted my computer, and unplugged it and it still doesn’t work. Ive ran a test on the headphones and it says theres audio but I cannot hear it and it only works wired, and after i try on my phone and work perfectly. I dont know whats wrong with the dongle or how to fix it, it says im connected and the light is on but i still cannot hear. if anyone knows how to fix this,  it would be appreciated

Looking for help in getting a replacement base for my Iskur XL chair that is now out of warranty.  When I attempt to use the lifestyle products option, I get stopped by my out of warranty serial number.

help ive been trying to register my new seiren microphone and i havent been able to due that it says that the serial number or product number is not detected, ive tried switching the o’s and 0’s. also synapse 4 cant detect my microphone even though windows can

After a recent Windows 11 update (and with the latest version of Razer Synapse 4), my Razer Tartarus Pro started having a serious issue with the analog stick.Symptoms: The analog stick directions are mapped incorrectly regardless of how they are assigned in Synapse: Right input registers as Up Left registers as Down Up registers as Left Down registers as Right This misalignment happens consistently when I remap any of the main keys on the device. If I create a fresh profile and only map the stick directions, it works initially — but the moment I assign or change other keys, the stick mapping breaks again. Before the update, the analog stick worked exactly as configured in Synapse and was unaffected by changes to other keys.Troubleshooting I’ve tried so far: Full Synapse 4 reinstall Creating a new profile for Tartarus Mapping Complete driver removal (including from Windows DriverStore) Blocking Windows from replacing the driver via Group Policy The problem p

Hi everyoneIam a bit technologically  stupid. My kids say iam to old for technology. I have the kraken v4 pro headsets and I have followed directions to setup Spatial audio. When I go to synapse 4 it continues to ask me to make the kraken v4 pro as default device and i cant do anything else until I do. How do I stop this?Thanks 

Hello,I recently purchased a Razer Gold PIN from an authorized retailer (LikeCard).Unfortunately, I was the victim of an online scam. A scammer tricked me into sending them a photo of the Razer Gold PIN, and then immediately blocked me.I am requesting that you please check whether the PIN has already been redeemed. If it has not been redeemed yet, I kindly ask you to permanently disable or invalidate the PIN to prevent the scammer from using it.I can provide the PIN code, proof of purchase, and any other information you need to verify ownership.Thank you for your assistance. 

I have set up two keymaps.One is for active gameplay and the second is for other controls, like MAP or MENU (Esc)Razer is wiping my second keymap each time it tries to sync in it somewhere, and my 2nd keymap becomes a copy of the first one (where ESC is not mapped) I made a backup so every time I load it back - it works fine with both keymaps until it starts to sync again, and I lose an ability to enter the game menu during gameplay. Later I was able to reproduce this out of the game by just switching profiles.UPD: Q for supportIs there an ability to completely BLOCK or DISABLE cloud functions?I don’t need them, and I don’t want to rely on YOUR network for my local activity and profiles switching. 

I’ve only noticed this recently, but switching keymapping takes almost a half second when it used to be near instant. That delay makes the feature basically unusable :(I’m using Synapse 4.Issue persists if I use “next Keymap” or “specific Keymap” and check or don’t check the “switch back to previous Keymap...” option. 

Hi, I own 2 headsets, both Barracuda X 2022. One of them is in perfect condition, but I lost its USB-C dongle. Second one has technical issues (terrible sound quality independent of source - probably hardware problem in headset), but its dongle works. So I wanted to pair dongle from headset 2 to headset 1, but after trying for hours, it cannot be done. I followed guides, workarounds, everything. The dongle is just not recognized by either of Razer software - pairing utility or firmware updater. But the dongle works - gets recognized by Windows and audio is transferred to the (faulty) headset. Please how can I force the utility to let me pair the dongle with new headset?Thanks in advance.JP

친애하는 [레이저 블레이드 18] 지원팀,이번 달 구글 플레이에서 공식 이벤트 상품으로 받은 노트북의 보증 기간 조정을 요청하기 위해 글을 씁니다.지역 서비스 센터에서 서비스 상태를 확인했을 때, 시리얼 넘버(공장 제조/출하일) 기준으로 보증 기간이 이미 만료되었다는 안내를 받았습니다. 또한 지역 센터에서는 예외 없이 시리얼 번호에 따라 보증을 처리할 수 있다고 들었습니다.하지만 이번 달에 받은 새 노트북이라 보증 시작일을 실제 수령일로 업데이트해 달라는 예외를 요청하고 싶습니다.다음은 기기의 세부 정보입니다:제품 모델: [레이저 블레이드 18] 일련번호 (S/N): [REMOVED] 접수일: [2026년 7월 17일]요청 시 행사 주최자(구글 플레이)로부터 수령일과 일련번호를 증명하는 공식 문서를 제공할 수 있습니다.이 사건을 검토해 주시고, 수령일로부터 1년 보증을 재설정할 수 있는 예외를 인정해 주실 수 있나요?시간 내주셔서 감사합니다. 연락 기다리겠습니다.안부 전합니다.[KMJ][ [removed by moderator] ] 

Hello, the seat plate on my Iskur Chair (RZ38-02770300-R3U1) broke (I’m like 100lb below the limit so idk why!), causing the seat to lean forward and dump me out if I try to sit in it. I got it in 2022 so I’m outside warranty, but I’m wondering if it’s possible to buy a replacement part so that I can try to fix it myself. Thank you. 

Hello, I've been loving the blackshark v3 pro. But it has some issues, And I dont expect a 300$ headset to have these many issues. So first, when I plug it in, It shows the wireless headset and the wired headset as different devices which is annoying. second thing is when I turn on my headset the lights flash in a very unpleasant way, and after a while it turns off, and by lights I mean the indicator. Please Fix this ASAP, Its really annoying, My friends also have this issue. Best Regards, Ryan