Razer Support

I have problems with surround sound. Sometimes the audio is choppy or buggy.How do I configure the sound and it doesn't sound like that? Or is it that surround sound only works in games and for other uses it presents problems?

Hi folks, The left speaker only of my Nommo V2 set make popping sounds. These are most audible when a new sound starts playing from a period of no sound. However, subtle popping is audible throughout any audio playing. This occurs via USB & Bluetooth connections with different devices playing audio.

I cannot seem to get any lighting for any games to work with my razor devices

Is there a possibility of buying a replacement for the usb dongle? I lost mine a few days ago

Coloquei um número que n é mais o meu número o meu agora é (Removed) se poder mudar para este número agradeço 

 I lost my phone & I forget my back up codes change new phone number

Spam folder checked, all inboxes checked and i have waited a couple of hours and tried the self servicing tool many times. I received the product registration complete email, but no activation code email. 

Hello got Razer Blade 18" (2025) | RZ09-0529 at the start of the summer, most of the time it’s connected to LG OLED77C5 via HDMI 2.1 and everything works great at 4k HDR 144hz, but my system just keeps randomly crashing/rebooting during gaming or just watching youtube videos or twitch. It happens absolutely random, i can game for 4 or more hours straight with heavy GPU usage with no restarts/crashes or it restarts twice in just 1 hour with no heavy usage of GPU or CPU. I have updated all drivers i could, updated BIOS and everything provided on razer website for my model, i have tried turning off any CPU and GPU overclocking and it still keeps happening. I installed the whocrashed soft and it shows nothing on this reboots.  AIso i dont have any other apps working in background except for synapse and other razer products.

Good day.One earpiece stopped working after updating 1.5.1 on the Kraken V4 headphones.Could you please advice how to fix it?

I lost my phone & I forget my back up codes change new phone number1. Razer ID:  IVORYWildOrchidauto2002. Email address that is associated with Razer ID: (removed)3. Date of Birth: (removed)4. Full Name: (removed)5. Phone number: (removed) lost this phone add me (removed)6. Country: India

Hello I just received my mouse and there seems to be a problem with the scroll wheel. Pages scroll up and down as soon as I touch it. Is there a way to fix this? Or is this just the design of the product? If so, I'll return it.edit: Still searching and I found the scrolling video but there is no scrolling tab on the app.customize performance power calibration  edit: I cant even click scroll button it just moves instantly. What is this seriously? It's unbelievable why a company would feel the need to change the scrolling motion that people have been used to for decades. Final edit: its the button top of the mouse omg. all set :)

Have made multiple attempts to fix this issue with uninstall/reinstalls using razers driver cleaner (this may be a spot of issue as oem74.inf and oem79.inf were unable to be removed). The 7.1 Surround Sound audio driver does not show up, while the app asks for it to be set as default audio and I am unable to move past this point. Additionally, during installation of the app, it turns off windows audio service around the 95% installation mark, this also may be the reason why the audio driver does not appear in my system after the install.The headset im setting up is the blackshark v3 x hyperspeed if that makes any difference.

Quero mudar o número de telefone 

I recently bought a razer Baracuda X headset, I initially installed the surround sound drivers and git everything setup as directed. I later had to update my laptop and now the surround sound will not work, when selected as primary output device. I only hear audio when the headset is selected for audio output, which doesn't make sense considering 7.1 needs to be selected as the setup instructions say. I have tried everything and nothing is working please help.

My rabbit irreparably chewed my mic, and now I am without one. There aren’t any available on the website, and I do not trust third party products. Is there any way I can get my hands on one? I am willing to pay, as my headset is out of warranty. 

I would like to order a Razer Blackshark V3 Prot, but there is no option to request a company invoice at checkout. Unfortunately, we need this for company purchases, and I don't know if there is any way to request it.

Out of no where my razer cobra pro mouse just started turning on and off repeatedly. As soon as you turn it on it just keeps turning on and off again after about 2 seconds and keeps repeating. I updated the dongle firmware but it wont let me update the mouse because it keeps turning on and off repeatedly. It the mouse just broken?

I love your products. I currently own a razer naga v2 pro and a v2 hyperspeed. i have had most of your products through the years, laptops, cameras etc. i love them. I have 1 very important question. WHY dont you sell additional plates for the razer naga v2 pro. your mouse is amazing, but the plates are shit, and they die after no time at all. which is why i own multiple plates with only some buttons of the 12 working. I really need this to be improved and bettered, and no matter how good you make it, i need the replacement plates to be officially sold by you. i bought the hyperspeed v2 because i heard it has less issues and after 4 months my left click stops working….. yet i still love your products! I just really hope you will consider improving your flagship mmo mouse support so i can actually buy the thing i need to keep it working. 

Great Customer SupportAnd as busy as the team must be I didn’t have to wait long for an answer.:-)

The Chat channel is broken on Discord. You can’t use it with the mixer. You have to output the Discord chat with the Game channel

​@Razer.Speedcr0ss not very handy to close a Topic which is still an issue.I uninstalled Razer/Synapse and run the DriverCleanup tool as suggested in the other thread.After a fresh install the issue is repeatable every time after reboot/restart!PLEASE fix this issue! Synapse version: 4.0.86.2509080713Edition: Windows 11Version: 24H2OS Build: 26100.4652Device connected: Razer Tartarus V2 

Hello everyone,I would like to share a serious stability issue related to Razer Synapse, which caused severe system freezes and kernel deadlocks on two completely different PCs.I’m posting this both as a bug report and as a warning for other users, because the symptoms strongly resemble hardware failure and are extremely hard to diagnose.Systems affected OS: Windows 11 Pro 25H2 (Build 26200) Two independent systems Completely different hardware (CPU, motherboard, RAM, GPU all different) The only common factor on both systems was Razer Synapse SymptomsOn both systems, the following issues occurred randomly (idle and under load): Full system freezes / kernel deadlocks

Hello. I’ve been using my Razer Nari Essential headphones for a few years now, and it hasn’t given me many problems, outside of a few that are not particularly bothersome besides this one that has happened very recently. A couple of days ago when i went to charge up my headphones, the red light that would usually indicate that it’s charging isn’t showing up anymore. I’ve tried many of my other cables that i am aware work correctly and nothing, it doesn’t show the distinctive red light that indicates it’s charging. I have cleaned it up, i even downloaded Razer Synapse to see if it was charging and no dice since at most it shows me 80% for a few seconds before dipping to 50% where it usually remains at.Is there any way i can fix this on my own, and if it isn’t possible, any other solution i can go over? From what i’ve read, warranty only goes up to 2 years for a headset like mine, and i imagine by now that warranty is long gone.

When I’m exporting files to my macro this message always appearing even though my macro is empty. so I tried to Click Yes to replace it and nothing happens

In the past few months, my 2023 Razer Blade 14 has become unstable when operating on battery power.95% of the time, my laptop is connected to a Thunderbolt 5 Dock Chroma, receiving power from the dock. When connected to the dock the laptop behaves normally. The laptop also appears to behave normally when disconnected from the dock but otherwise connected to a power supply.When I disconnect from the dock (or a power supply), the laptop will function for a few minutes before crashing and presenting a WHEA_UNCORRECTABLE_ERROR message. The crash is typically preceded by opening a few browser tabs or the like.As far as I can tell, my battery is not discharged. I can’t recall the last time the indicated battery reserves were below 50%. I do run Synapse Battery Health Optimizer, so the max charge is 80%.Is this a known issue and are there any available fixes I can try? I’d really like to be able to use my laptop on battery power. I’d appreciate any help on this.