Razer Support

I bought a second hand Tartarus V2 a while back and noticed the bottom row (16,17,18 and 19) didn’t work. I thought the key mechanism or the PCB underneath must’ve been dirty so I took it apart to clean it. After cleaning it with alcohol on cotton swabs and letting it dry, I noticed that now the 12 through 15 keys didn’t work. So I took it apart again to clean it again and make sure all parts were put back correctly… Now all that works are the 1 through 6 keys (The wheel, D-pad and 20 key always worked).Beginning to remark a pattern here. It goes bad from bottom right to top left, anybody encountered this issue before? Any help would be greatly appreciated! 

I just got the V3 Pro's and so far, one of my only issues with it has been the volume increments using the volume knob on the headset when on PS5. The increments are around 15% each notch on the knob, making it very frustrating to find the right volume without it being too loud or too quiet. I also use them on PC, and it works fine there with the increments being 4% each knob notch. Will this be addressed or updated?I'm aware that you can adjust the volume more precisely within the PS5 popup menu, but that seems like a last resort. Most other headsets give you 20-30 volume increments between 0 and 100, but the Blackshark V3 Pro only gives 7.I also have the "PC version" of the headset, so maybe this isn’t an issue with the “playstation” version?

So this past week I bought a Razer Gold card from Eneba worth $300 dollars though recently I found out that someone else had previously used it before and I'm trying to get a refund. I was just wondering is it possible for me to get a refund or at least a portion back of what I spent on the card?  

Hello,I would like to inquire about obtaining an AM5 mount holder for the motherboard I recently purchased. I also bought a Razer Hanbo AIO cooler, but the included mounts appear to be compatible only with AM4 and Intel 1770 brackets.I have checked online and found that I should reach out to support for assistance, but I was unable to find a direct contact method. Could you please advise me on how I can acquire a compatible AM5 mount?Thank you for your assistance.

Bom dia, comprei um razer blackshark v2 x no aliexpress e ao tentar registrar o produto aparece que já foi registrado.o número de série dele é: 

I can’t delete my Razer account because of my Gmail which I deleted and I can’t pass the verification. Please help me with this. I want to delete all my Razer software accounts.

Hello Team Razer,Recently Ordered THX Spatial Audio - Surround Sound Application for my Kraken V4 X headphone. My amount ($10 after promo code) got deducted and order is not completed.  Maybe due to my browser`s popup window blocking feature was turned on by default or I dunno if any other reason.What I have is only the SMS from bank, there is no email regarding the order yet from Razer. Ref ID: 525007894866Date of Purchase: 07 September 2025 got the email from bankYour ICICI Bank Credit Card XX2004 has been used for a transaction of USD 10.40 on Sep 07, 2025 at 01:14:25. Info: WWW.RAZER.COM.

I just reloaded my Razer Gold, but I am unable to make any purchases due to 2-factor authentication. I no longer have access to my old phone number; however, I still have access to my registered email. Please help me change my number.

Hey, the dongle (2.4Gz/bluetooth) of my keyboard Pro Type Ultra is non-responive. Is there any way to replace the dongle and to pair it again with the keyboard ?Thanks in advance.  serial: IO2147F6200114location: Singapore

Hi I just got my Black Shark V3 Pro but I have an issue using discord. I use the - game output as standard output and - chat as default communication output device (win11) in discord.  When I try Mic test without a game running it works flawless, but as soon as I start a game I have no audio feedback. Same with the synapse mic preview. Here is the issue, as soon as I start any game I have no audio from discord anymore when I use the -  chat audio as output device.When I switch the output device in discord the “Razer Blacksdhark V3 Pro Certified” is suddenly works, BUT the others in discord sound distorted (probably 5.1 game audio or so) and the voice mix function is not working. It seems that only one audio output is working at the same time. Any idea how to fix that? 

Hi my name is zilan. I have payment issue  last month i recharge from here but that time not credit in my account. If possible kindly refund this amount. Thank you  

Hi I'm here to change my phone number to new one I sent to Razer Aero pmBut the problem is still working not solvedPlease can anyone help me 

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Hello !I have lost my old phone number and i have lost my back up codes also Can someone help me reset it please ASAP need to make a payment and i cant do it.

I lost my old phone, so I don't have a backup password or authentication app. I wanted to pay with my Razer , but I couldn't pay without a backup code or a OTP from phone. Already sent a support ticket and still havent received a respond yet. I need this fix asap since currently there's a promo event in the game and my funds are pending.

I can't make my purchase because it says an SMS will arrive, but it never arrives, and when I click send again an error appears saying "There was an unexpected error. Please reload the page and try again." 

Doesn't matter what time of day you call. Bad enough they literally try to hide their phone number but they don't even answer it. Not once in three years have I heard anything besides a recorded message telling you to call back.  More nonsense from the worst customer service. Company in the world.  Of course I found several forum entries about this but as usual razer moderators are closing comments to prevent customers from discussing Razer's incompetence and failures. Typical accountability dodge.  Don't buy Razer products. They don't service what they sell and the quality of their devices is going steadily downhill. I'll be buying steel series instead. 

on the razer grip tape store page it says that its compatible with a bunch of razer mice including the aforementioned mouse, but when you go to buy it the model drop down only has “Viper variants, Viper mini, and Deathadder v2 mini” is the basilisk one just not available or is one of those 3 options the one im looking for?

I have a Razer Kiyo that’s version 1.0.1 firmware - had it on my (Linux) work computer for ages but it recently started to get really dark on that device. Decided to switch it over to my Blade 15 and found out it’s really out of date, the latest version being 2.3.2. However, I’m unable to update it, just get the following screen:  As it’s (well) out of the free support window, is there any other way to update it or will I just need to buy a new one? :(

 This is the problem here.

When I plug the microphone into my device, the light turns on for a few seconds and then goes off. The same issue occurs no matter which USB port I use. In Device Manager, the microphone itself is not recognized. While in boot mode, the light stays on continuously, but once the system loads, it turns off again. I’ve only had this microphone for three months, so why is this problem happening?

Description:I am experiencing an issue with my Razer Basilisk V3 Pro where the scroll wheel tilt left/right remapping to keyboard arrow keys (← / →) works fine in the following cases:Wired mode + Synapse 4 → Works2.4GHz dongle + Synapse 4 → WorksHowever, the problem occurs only when the mouse is connected via the Razer Mouse Dock Pro. In this mode:Scroll wheel tilt left/right always defaults to horizontal scroll actions, regardless of what I set in Synapse 4.Even if I disable the tilt function in Synapse, restart Synapse, and then remap to keyboard arrow keys, the tilt still outputs horizontal scroll events instead of the desired key presses.This happens both in Standard and Hypershift modes.It seems like something is overriding or ignoring the mouse's onboard configuration and forcing the default horizontal scroll mapping.Steps to reproduce:1. Connect Basilisk V3 Pro via Razer Mouse Dock Pro.2. In Synapse 4, remap tilt left/right to keyboard arrow keys (← / →).3. Test in a text editor

My controller has been randomly disconnecting despite being plugged in VIA USB. It does this with any usb cable in any USB port I try on the XBOX Series X. I’ve purchased a new cable, but when it disconnects mid-game, the only way to get the controller to connect again, is to pull the USB cable out of the controller and re-insert it. It’s been getting worse over time; and now disconnects very easily.XBOX Series X I don’t have a PC (Only XBOX, and MacBook). I’ve reset the controller and settings. Doesn’t help, seems like it’s something wrong with the USB-C Port.

Hello, I have bough my Basilisk a couple of months ago, and today I noticed that the mouse is always in the hyperspeed scroll mode, pressing the hyperspeed scroll button on the mouse itself doesn’t seem to do anything Can anyone suggest any fixes?

Hello Razer Support, I accidentally bent the dongle of my Razer Kraken V3 Pro headset and after trying to reconnect it, it is no longer recognized. I would like to know if there is an official way to get a replacement.