Razer Support

My mic suddenly stopped working wirelessly and only gets registered to games/discord/my pc when it’s plugged in via usb. I downloaded the firmware updater and updated the dongle and the headset and it’s still not working wirelessly.

I have the razer naga v2 pro with swappable side panels. Pretty quickly out of the box the side panel buttons, no matter which one I use but especially noticeable on the 12 sided buttons, the buttons sometimes don't register when you press them. It was so rare when I got the mouse that it was barely an issue, but now a few months later the issue is there multiple times a minute, which is very annoying when playing MMO's and your abilities just aren't being used. For example, if I were to open nodepad and press a 2 over and over every ~7th press would not register for two clicks. This has pretty much only and mostly been an issue on the number 2,4,5 and 7 button.I've tried the solutions like taking it on and off, and gently cleaning the side panel connections and pins with rubbing alcohol, but it still doesn't fix the issue. Is this just a normal thing with Naga mice?I bought a Corsair scimitar MMO mouse, but it's extremely uncomfortable and straining to use, so I'd rat

HelloI have a Razer Blackshark V2 Pro wireless.Whenever i start my computer and turn on my headset synapse shows a low battery notification while it’s nowhere near low battery and it will give this notification constantly. But when i open synapse and go to the device page it says “Detecting Device”. I then restart synapse and it shows perfectly and no low battery popup. Any idea what this could cause this? And any idea on how to fix this?

Hello everyone do ant of you know if theres someone that could replace my headphones cable because my Brother gifted me blackshark V2 X headphones and my kitten bit Into my cable while i was not looking and now these headphones dont connect  

i just bought  a kraken X lite but the sound doesnt seems very good ( the sound is not fully clear and  almost muffled sometimes ) . i tried to see a way to solve this on internet i even instaled 7.1 surround sound thinking it might help but it doesnt seems to change anything .my previous headset was a KRAKEN and when i try to compared the KRAKEN and the KRAKEN X lite it was around the same specs so i guess it should sounds around the same ? maybe im just delusional and the lite is totaly not like the kraken and maybe i just got used to have a good quality audio headset if anybody can had the same issue or just know how to fix it ( if it’s possible ) .i would be very grateful towards the ones that will try and maybe fully help me . 

Last year I had a problem with my Razer 14 laptop, the screen stopped working.. I RMA’d it, and the 2nd line support established that the screen needed to be replaced, but that there was not one available, so a refund was due. SInce that point all I have had, are Web forms that will not submit, money transfer forms that are not suitable for an international money transfer, and support saying “it’s being processed, please wait”..The support tickets have been closed out twice, and i’m still no further..   Is there anyone that I can reach out to for help?   (apart from Lenovo, i’m sure they want my money for a new laptop). 

Hello Razer Gold support team,I paid a big amount to purchase razer gold but when I am trying to purchase UC using that razor gold, I can not see the options.Could you please help me know what is the issue? How may I get UC for PUBG? If I can not use razor gold to purchase UC, will my money be refunded or is there any other way to use razor gold to purchase UC?Thank you so much for your help in advance.

After purchasing Razer Gold Pin I have no clue how to use them and it’s driving me nuts.Here is a screenshot of what comes up at checkout (trying to purchase the “Wing of Delicacies” promo):When I try to plug in plugging in any string I can find related to the transaction (serial number, transaction id, receipt code) I get this error (trying to convert as suggested doesn’t work either), and I cannot find any other relevant code anywhere on the site, nor looking up online: every time the issue is brought up it’s either resolved within PMs or support tickets. I’ve tried inquiring the issue through support but was unsuccessful, after the first few exchanges they went silent for half a week and I’m doubting they’ll ever reach back.

Hi, after 5 months using the Viper V3 one Sidebutton ist getting loose and the Moue sometime not regognizing the click, what should I do, does anyone have the same Problem?

Hi. I’ve got similar issues with my Blade 14 (2022) as reported in this thread: Razer Blade 14 (2022) RZ09-0427 Won't Boot.The Laptop has been sitting on my desk a couple of days, charger was plugged, however, I disconnected the power for the last two days. Now the laptob doesn’t start. LED at the charger is constantly green. LED at the laptop initially flashed green (more like a fade-in-fade-out flashing). After trying troubleshooting described here https://mysupport.razer.com/app/answers/detail/a_id/1798/~/razer-blade-does-not-have-power%2C-wont-boot-up-or-turn-on the screen comes to live - but only black - and flickers in a constant frequency.  Unfortunately neither of the links provided in the above mentioned (and now closed) thread work for me (or I’m just dumb). Please hel

Good afternoon!I would like to know how to get the base (H) of the Razer Iskur chair, SN: 312109V02600728. Mine broke, and I can't find it anywhere to buy, not even on the Razer website.Best regards

Dear Razer Support Team,I hope this message finds you well. I am reaching out regarding an issue with accessing my Razer account. Unfortunately, I no longer have access to the mobile phone or email address linked to my account, which has made it impossible for me to receive the OTP or reset my credentials.

i bought a new pair of headset the other day. wanted to get the 7.1 surround but i seem to have a problem with the activation, it says its already been registered.  anyone have a solution on this matter?

Hi There I am having major issues with my THX spatial audio and I about to delete it and never use a razor product again.  It has been installed successfully for 2 years, PC restarted for an update. Reloged back into THX and it asked me to login so I did. Now THX spatial audio is gone and it is asking me to buy a new activation code. Tried loging into the website to activate it but it says it is already activated and my product is not eligible for an activation key when using the serial number. The Razor ID was created on the same day of the purchase but it will not let me register the product. Pls get this sorted within 15 days. Many Thanks

I have a Razer Blade 15 and recently had issues where i got the blue screen from booting and the SSD was not being detected so i installed a new one. It is now being detected however after installing windows 10 on a USB stick and following the razer recovery stick instructions the recovery process keeps being stuck on 1%. How can I resolve this ?Re

My huntsman keyboard semi-frequently disconnects (hard-wired, not wireless) from the PC and I get a popup that says my naga (wireless usually) is low battery. Lasts a couple seconds and my keyboard becomes unresponsive. When I get this warning, my mouse is never actually low on battery either - just now it was 81%. Im also 95% sure a couple days ago when I wired my naga to my OTHER computer (laptop so I wouldnt have to use trackpad) so only the huntsman was connected to my desktop, I still kept getting the semi-frequent popup saying that my naga was low battery.Something is definitely messed up with one or both devices. Please advise.

The mouse started, today, to not show properly the ligths. They are set as white in the Razer Chroma app, however, it becomes orange and becomes red for a moment when the smart-reel is activated. Plus, the key binding does no more works (but I verified the latter only on my main PC). Adding to this, as soon as I lift the mouse it becomes even darker orange.I tried different ways to solve the problem:> Modifing the settings of the smart-reel and of the smart tracking> Inserting the mouse on another machine with the same Synapse 4, newly installed; like a sort of clean reinstallation> Deleting drivers and reinstalling the mouse to reset the mouse> Modifing the profile and the setting of the lights in the Chroma app> Manually updating the software of the mouse> Disabling Chroma apps> Disabling the Windows’ RGB control in customizationNothing of these worked, it is like the mouse decided that white isn’t of his p

Hello, I bought the 1980+260 genesis crystals bundle using the razer gold wallet, but I didn’t get the code to redeem the wings of delicacies yet. 

Hello, you sent me an activation code when I bought the Razer BlackShark V2 X which I bought two years ago and my razer account was registered with this e-mail. Now I bought a new computer and when I installed THX Spatial Audio I cannot activate the program with the activation code sent to my e-mail. What should I do? I would be very happy if you could help me.

I want to connect Remote Play on my Kishi V2 and on my PC cant see the Remote Play option, can you help me please?? 

I'm installing the Razer Hanbo 360, I decided to install it vertically, but before proceeding I had some doubts, the correct position of the pipes connected to the radiator must be facing up or down.There is no information on the internal construction of the cooler, so I don't want to experiment at the expense of my precious CPUs, there is no help center to ask, I just have the community.

Hi guys, I just got myself a pair of Razer Barracuda X and Viper V2 Pro mouse. Both are working as they should as is on their own, but when I try to discover the headset within the synapse application nothing happens. Also when I try to pair the headset to the mouse USB-dongle, it cannot get discovered.. So my question (I guess) is, even though the headset uses hyperspeed tech, its not compatible and can not be paired with another USB dongle? Reason why I want to pair it to another one is well, first the headset USB-dongle doesn’t get discovered in synapse and so I have to try pairing with the other device. You see, I don’t have many USB 3 ports (2 type A and one Type C) and so I have to disconnect other devices (work disks and so on) in other to have both of Razer devices wireless USB dongles attached and that is not optimal since my computer is also used for a lot of other stuff (work.. and so..). Please do help

Hi Razer,The new Razer Basilik V3 Hyperspeed that I bought 2 months ago feels way more fragile than the old one. The first time I unplugged it, the metal USB part came out, and the second time, the whole plastic piece that holds the USB connectors broke. My old basilisk lasted for years. How do I go about claiming the warranty for this?

  After about 6 months, the plastic over the earmuffs began to crack, even fell off in one place. Is there any possibility of such damage? headphones used occasionally. never fell, they were not thrown. I always took care of them.Please help me!! 

Hello! So I’m using my Razer Kraken V3 X headphones. When I plug them into my laptop everything sounds fine. The problem is with the microphone. I had no problems since now but recently my friends told me that they hear me awful. I haven’t touched any settings or anything. Updated my pc drivers too but no progress. Any advice? Thank you in advance!