Razer Support

Hi,I have almost 20 years old Razer Mantis Control mat and I would like to upgrade finally. Which mat would be the closest with specs/speed/control to the Mantis Control? 

Hello,I got a Razer Blackwidow v4 for christmas present last christmas and now having some problems with some keys that are double tapping or no response at all. It very annoying cause it is “a” and “space” and it is a struggle writing and not enjoyable playing with it. Does this problem have a solution? I have tried reinstalling the synapse and done a “Hard reset” aswell.

Firmware updater does detect the dongle (and that it has version 1.1.0) when I reconnect it (but it sometimes gives errors like “connect HID fail” or “no event reply”), then the app shows me that I need to power on my headset and thats it. I tried to connect it through dongle, BT and USB, nothing. Pairing tool has the same problem, but it says that my headset needs to be in BT mode.

So basically when I play games everything is fine at first but then there some moments of freezing and then my laptop just freeze on one frame and I have to restart it everytime, I already have checked RAM, Cpu Gpu so on and everything works just fine, but when I plug in the power outlet, it crashes. Maybe its my power supply? What do i do with it? and here is a kernel output

So basically when I play games everything is fine at first but then there some moments of freezing and then my laptop just freeze on one frame and I have to restart it everytime, I already have checkewd RAM, Cpu Gpu so on and everything works just fine, but when I plug in the power outlet, it crashes. Maybe its my power supply? What do i do with it? and here is a kernel output 

Hi all, I have the same problem with Razer Synapse 3.0 not detecting my Razer devices, I have a DeathAdder V2 and Ornata keyboard. I tried everything but in the PC settings, in the device item it tells me that there are driver problems. I uninstalled and installed everything, the devices and Razer Synapse 3.0. The situation has not changed. Can someone help me?

Is there a way to set a profile as default and keep it, even after exiting all apps? I mean, the profile that I customized it myself only shows up after I open the app(Razer Synapse), whenever I close the app(Exiting All Apps or Razer Synapse), profile comes back to its originals(I even deleted the default profile, I left only the one that I customized it myself).I’m just confused, what am I doing wrong? does it work like that only?I already updated the app.My mouse is:Razer Deathadder v2Model no RZ01-0321 GAMING MOUSE.20000 DPI.

So within the last week I bought a brand new laptop, downloaded a bunch of programs etc including the Razer Core. I then was trying to remember how my old laptop was set up to run Macro’s (it’s fried). So I finally figured out I needed synapse and to have the Macro panel. At first I thought I was going to have to completely reconfigure my macro’s, as this was (apparently) Synapse 4 and did not look anything like Synapse 3. I then found out you could “migrate” your Razer setups (lighting etc). So I did that. However I can’t get any of the macro’s to work. One of them did for like an hour. But it was just one key (#2) on the 12 button side, so I know it’s not like the device is defective. (one weird thing is that when the #2 key was working the lights for the buttons weren’t lighting up) So, needless to say I don’t need to update drivers or anything like that. I have checked to make sure that the keymapping is all correct. I have looked online for solutions

The newly purchased Razer Barracuda X often loses any sound without any warning and then recovers after 3 seconds. Any ideas how to fix?

As per title, unable to do anything to the account, either login using password or reset password. please help

Hi I got 2 card thinking I can use them on gambling site and app. Can someone suggest me which site I can use these card

I was facing problems related to razer keyboard which frustrated me a lot..so after trying everything I came to get support from “Razer Insider” as I didn’t have much expectations that there’ll be any help - but withing 12-24 hrs of posting for help I got my reply and was helped pretty well.!! Amazing speed, Behavior and knowledgeable tech team..!! Thank you for your amazing service!😘  

Hello, I recently replaced the battery in my laptop and I'm having some issues with charging now. Basically, Windows 11 sees the battery, it sees that the charger is plugged in, and when I unplug the charger, it says that I've got 100% battery. The issue is that once I unplug the charger, the red light on the front of the laptop starts blinking and I've only got a very short timeframe of battery life before the system powers off. I've done the recommended uninstall the battery driver, turn off, let charge for 8 hours routine, twice. Still no dice. I put back the original battery and it does the same thing. Anyone have any suggestions? Thanks!

Started my pc as normal today and mouse wasn't working. Everything was as normal but my mouse wasn't moving. I plugged into the charger (mouse is wireless) and it was working but had a solid blue light.I've tried the following:- Mouse drivers and firmware are up to date- Bluetooth on computer is working perfectly fine- Unplugged the USB for the mouse into a different USB slot- Left to charge mouse for 30 minutes (93% charge)The mouse is working now but shows a blue solid light, there is nothing in the manual that explains what a solid blue light means nor does any other reddit post explain or know what it means. Any help or advice would be greatly appreciated. Thanks fellas.

I have installed all available updates for my Razer Blade 16 (4090) via Synapse 4. I have checked all available updates and they all say I have nothing left to install and that all versions are fully updated. However, I still get notified every time I open Synapse that I need to update my Firmware.  

I’m on my second dongle. they seem to last approximately 2 years each. Support sent me a dongle last time and it just stopped working on me today. i’ve done all the listed fix attempts to no avail. open to other suggestions if anyone has any?

Im getting tons of background audio on my razer kraken v4 x and when im in the synapse settings it doesnt show i can turn it off. Please help me 

I came back from vacation and i can't charge my Razer blackshark V2 PRO (2023) headset. How can I fix this?

Hi, I have been trying to use macro on my razer deathadder v3pro and I am getting the ( This mapping require razer synapse ) red icon. I mean…. I am obviously having it open to fiddle with the macros right? What am I missing here.add info: I tried clean reinstalling, updating both mouse and software, trying synapse 1 2 3 4 5 beta version , restarting pc multiple time, tried wired and wireless.

I have bought this model secondhand and I understand there is no warranty, so I need help sourcing a replacement battery locally in Estonia, if there are any retailers or order one online which could arrive relatively fast. Does anyone know how I can solve this problem?

I have:DeathAdder V3 Pro with the standard Hyperspeed Dongle (1000Hz Polling Rate Max)BlackWidow V4 Pro 75% with the standard Hyperpolling Dongle (4000Hz Polling Rate Max) Both have the following option in Synaspe 4: ‘Change the polling rate when running games in full screen mode’.If I set this to 1000Hz for the DeathAdder, I get 1000Hz whether in a full screen game or not. I know this from doing a polling rate test in a non full screen browser.  So does that mean that my BlackWidow will also run at 4000Hz irresepctive of whether i’m in a fullscreen game or not, or is the default polling rate 1000Hz? I’m conscious that I only want to run max polling in game to reduce battery drain, but I’ve no why to test keyboard polling rate

On 3/11/2024 I received an update to Windows 11. I installed it and went to bed. On the morning of 12.03.2024 I turned on my computer and the system just wouldn't display the cursor. The mouse works, lights up like normal, but no cursor. I have the PowerToys app installed, so double pressing Ctrl shows that the cursor is in the center of the screen and not moving + invisible. The mouse is connected directly with the original cable.What I tried and the results:1) Open pointer settings, reset them, try changing the pointer. Result - nothing helped2) In synapse 3 app the mouse is not showing, tried updating it, fixing it.Result - After uninstalling the app, the mouse started working. That is, the mouse drivers were removed along with the application and everything started working.3) I installed synapse 4, it saw my mouse and started installing drivers. After installing it stops working again and the profile shows -1% battery. After rebooting the system - t

I just redeemed a free mouse on Razer.com, and I noticed that my auto populated address entered for my shipping address didn't include my Unit#. Is there any way I could update the shipping address to include my Unit #?

Ive had my mouse for a couple weeks now and it worked normal i just had to unplug it everytime i started a game but now it just stopped working

Just brought the Kishi v1 from Amazon and when I go to find the app in the Play store I get the attached.Anyone know if the app is going to be updated for Android 13?I have a 1+ 10 Pro on Oxygen OS13. Just wondering if I need to send it back.