Razer Support

I have had a Tartarus for years (back when I think they were called N52 keypad and where owned by someone else) and I have loved them. I recently installed Synapse 4 and I have been unable to assign numbers lock to the thumb pad. I uninstalled all of Razer’s software and deleted any files in the Appdata/Local folder. Rebooted my computer and did a fresh install. I was able to then program all my keys except the thumb pad. I have tried assigning it as a keyboard function and as a number pad function. I can’t even assign any function to it at all. It’s the only part of the device that will not allow me to make any changed. Any help would be appreciated. Christopher

As the title says, i got the Explorer.exe application error popup after installing razer drivers and synapse when I shut down my pc. Someone knows how to solve this problem?

In Synapse 4, when I map a macro to my keyboard, the mouse tracking stops working.I'm using a BlackWidow V4 75% wired keyboard and a DeathAdder V3 Pro mouse.If I map the macro to the mouse, it works perfectly,but when I map it to the keyboard, the keyboard functions finebut the mouse tracking and clicks stop working. Has anyone else experienced this issue?

Hallo werte Gemeinde,mein Rechner läuft mit Win11, Synapse 4 zeigt mir meine Tastaturbelegung auf deutsch an. Versuche ich meinen Tattarus pro, per Tastenbelegung zu programmieren, werden mit statt der deutschen Zeichen nur, die der US Version angezeit. WIe bekomm ich die deutsche Belegung auf den Tartarus.MfGTumdus Hello dear community,My computer runs Win11, Synapse 4 shows me my keyboard layout in German. If I try to program my Tattarus pro using the key assignment, I see the US version characters instead of the German ones. How do I get the German occupancy on Tartarus?Kind regardsTumdus

Currently the right earbud dies quickly, I'm wondering if there are any service center here in the Philippines. Or if i can just DIY fix it, but i need to know what battery it needs.

Hi, I recently purchased a mouse but I think I checked out as guest. I would like to obtain my invoice but when I click the link in the email it says unavailable. Is there any other way I can obtain it?

Hi, I lost my phone number a few years back, I switched back to a Razer mouse, and I realized I can’t access my account details because of an OTP

my mouse is razer basilisk ultimate , my mouse was working fine when wired , after i did a networking reset in my pc , now its not working when wired only with dongle  , but when i uninstall razer synapase its back to work fine when wired …. so i did try uninstall razer synapase and install again and the problem be back again when i plug my moues in wire this is the picture of device manager  

with how to activate your 7.1 The key doesn't work in the application (Removed code for security purposes) 

Hi,I’ve tried 2 times to preOrder Blade16 2025. But in both cases (Paypal and Debitcard) I received email“YOUR ORDER WAS UNSUCCESSFUL”Order #RZUSPP1000001874446Order #RZUSWP1000001874486Interesting that in both cases I had charge and then money return back on my account in 1-2 minutes. Can someone help with this?

My deathadder essential isnt connect to the synapse app

Synapse, which worked smoothly until a few days ago, does not see and does not recognize my headset even though it is connected to a computer at the moment.   

Good evening,I would need the VAT ID of the Razer company that invoiced our company.Best regards, 

I would like to know if there are any razor nari replacement dongles i dont know the serial number but i live in mn and would like to get a replacement one because the headset is still good

Yesterday, my BU worked normally on cable but didn't wirelessly. Today, after booting up the PC, it completely stopped working, and in settings, it says “driver error.” I tried using the Device Detection Troubleshoot tool, and after deleting every Razer device driver, the mouse started to work while wired. However, after Windows “prepared it for usage,” it again stopped. So, I downloaded the firmware updater for it, and after choosing to update both the dongle and mouse, it started to work wirelessly, but it can't update the mouse. Now, I can use it when it's not connected via cable, but when I do, it instantly stops.

I’ve just bought blackshark v2 x and I’ve entered every thing to get the activation code but it says the serial number is already used what should I do?

Dear Razer Support,I am a German student currently studying in the United States and very interested in pre-ordering the Razer Blade 16 (2025). However, I require a QWERTZ keyboard layout for my work and studies.I would appreciate clarification on the following:Is it possible to pre-order the Razer Blade 16 (2025) with a German (QWERTZ) keyboard while residing in the US? If not, are there any options to special order this configuration or swap the keyboard post-purchase?I would like to ensure the best possible setup before making my purchase decision. I appreciate your guidance on this matter and look forward to your response.Best regards 

Will the latest Razer Blade 18 laptop support Copilot+ features? Although Copilot+ support is mentioned on the product page, it seems doubtful that the NPU will be powerful enough to support it.

Hello, around one week ago I bought Razer blackshark V2x.before that i had old razer krakens green one and i had 7.1 surround sound activated on that. Then i tought i would uninstall surround sound app and reinstall again cause of new headphones and it needs new activation as far as i know. but when i reinstalled the app i couldnt log in it says server access unavailable, recconecting... and i couldnt even log in with gmail, after that my only choice was to log in as guest but event that dosent seem to work. I hope someone can help. Thanks in advance.

I had a problem with registering my blackshark X v2 headphones which I purchased online. When I try to register, I get the “This product is already registered. If you did not register it, please contact Razer Support”Can someone help me with this, please? 

I bought new headphones Razer Blackshark V2 X ,but I can't add them to my razer account, it says that the serial number has already been registered. 

I have recently purchased the Razer Barracuda (not X) Bluetooth headset. Apparently I should have free THX 7.1 surround sound included with it? When I’ve registered the product it says it doesn’t include it but the website states that it does. Also I can’t get the headset connected to Synapse? Any help is appreciated thanks.

I’m not able to update my firmware because I get the following message  When I try to log a support call it says my camera is out of warranty so I cannot log a call.  Please advise what I need to do. thanks

Hello! will the oled hub for the Kraken Pro V4 work normally if I connect it to my PC using the USB-A cable? my PC doesnt have any USB-C ports?

I got a question why I can’t change destination folder in installation guide? Program is forcing to install on my system drive...