Razer Support

Hello everyone. About two months ago, I received the 7.1 surround sound activation code for the Blackshark V2 X model I just bought. It worked and I entered it. However, today I reset my computer and downloaded the application again. Even though I was in the account where I entered the activation code before, it asked for the activation code. When I entered the old code, it said it had already been used. What can I do? 

I have lost access to my original razor account and i no longer have access to the email that was used for it as i was hacked through discord and they got to my email and deleted it. I need to update or change the email of my og razor account so I can gain access to it as all of my hardware i have with razor is tied to it. I can provide serial numbers, id, anything to get it back! 

My problem is that I don't have a code to activate 7.1 Please give me a solution for that!thank you for understanding.

I installed Synapse 4 a couple days ago and I just logged in to my game and my keymap was non-existent, I can see it, but it is greyed out.  I’m really frustrated because I didn’t realize it until I had already engaged in a dungeon that is timed and nothing was working properly, then it wanted me to restart my system multiple times, but in the end, I still don’t have access to my keymap.  It only allows me to remap or add, which I ended up doing, but I have multiple keymaps I would like to not have to completely rebind everything.

Our razer headset will not connect with Bluetooth plus we cant seem to remember or find the type of headset it is. 

I am writing to report an ongoing issue with my Razer Book 13. Recently, the device has been shutting down unexpectedly while I’m working, and at times, it won’t power on at all — not even the power indicator light turns on. This has significantly affected my ability to work reliably.Additionally, I currently do not have access to an official Razer service center nearby. Given these circumstances, I would greatly appreciate your assistance in one of the following ways: If possible, please guide me through potential troubleshooting steps or solutions remotely. Alternatively, if direct servicing is not feasible, could you kindly provide a detailed technical diagram or service manual of the Razer Book 13? This would help me seek professional local repair without risking further damage to the device.

I just bought a keyboard and mouse and I spent 400+ dollars only to realize an hour later I never change the address on my account so now it's being sent to a military base I am no longer stationed at. Is there anyway I can have it rerouted?

Dear Razer Support Staff,I refer to order number (*Order number omitted).It says that I should have a Adam Warlock’s Cosmic Jade Costume free as a promotion but I am unable to locate the code to key into the game.Please help to resolve this soon.Thank you. 

I just moved from synapse 3 to 4. It removed all my macros. So after remaking most of them, one still isnt working, I go to apply them to my devices. in Synapse it says they are applied. I click on game & it reverts it to default. I delete the default profile. It does the same thing.

Hello, I just buy this mouse last week and it was working well in synapse, now the left click is disabled. I dont know why. I tried to uninstall synapse, reboot. reinstall synapse - same thing I tried to remove mouse driver from windows device manager, same problem. Also can you change my name in forum ? It’s a generic name from my account from before i guess. Thank you 

hi i need help with my razer payment for roblox gift cards,whenever i enter my easy paisa payment details, an error occurs which says could not complete the opertion please vtry again later and this keeps occuring for a whole week now,  not only roblox gift cards,whenever i try to reload my gold after entering my easy paisa account details, the order is stuck on processing and loading never ends.im so anxious about this i need help, im tired of getting the same error everytime and the razor support team is not showing any valid response to my issue, telling me to repeat the steps i already mentioned in my report are not working.i’ll be thankful if any1 helps me sort this out.just so u guys know, my easy paisa account is in a good position and no issues with it.ive tried using different browsers: chrome, opera, microsoft edge to fix this still same errorive been making purchases on razer gold before and they been working so ik this is probs a problem with razer gold and not my payment m

Hi thereLast night, I had the blue light of death I have read about with my almost 3 year old Deathadder V2 Pro (which I used to love).The mouse became unresponsive showing a permanent blue light, it would not turn off and It would not work, so I left it to drain the battery. This morning he was back alive after charging a bit but now Synapse says “Device is switched off” when I am clearly using it right now…I need to be able to access Synapse so I can turn all the lights off so I can use it at work without the battery running out… Anyone has solved this?Oh, I have turn it on and off, restarted my pc, re-installed the drivers, the firmware...everything all the guides recommend and nothing. 🙁

Remove the razer nabu watch as a Legacy item and bring back the Nabu watch app for iOS and android. Thanks.

I recently tried to activate the noise cancelling on mic through Synapse but the device is not being detected, I installed both Synapse 3 and 4, changed USB ports (to a 3.0) but nothing happened. I found in an older thread that I needed pairing utility, but my model wasnt available for selection despire it saying on the box that it has all that stuff. What could be the issue?

S/N not detecting. Bought from a genuine source with 1 year warranty. mouse not showing up on synapse 3 or 4. Did complete re-install along with driver cleanup no help. S/N: IO2408H20494031

why i cant get any response on cs in razergold? 

I had this problem as of the last two updates to synapse where synapse no longer pulls CPU and GPU data such as Temps and Speeds. Because of this my Hanbo AIO and PWM fans no longer adjust to the fan curves I have set. They still read the fan and pump speeds as well as liquid temps, but nothing else. I have already contacted support but was unsuccessful in getting a good answer. I have completely wiped and done a complete clean install of razer and all peripheral software, but that too has yielded no results. Anyone else have this problem and was able to fix it?Edit: I have updated to the latest Windows 10 Version, as well as BIOS and AMD Adrenaline drivers SetupOperating system: Windows 10 Motherboard: ROG Strix X50-E Gaming WIFI IICPU: AMD Ryzen 9 5900XGPU: AMD Radeon 6700 XTCooler: Razer Hanbo AIO 240mm ARGBFan controller: Razer PWM PC Fan ControllerRazer software: Razer Synapse 3

Hey all, Just purchased a Kishi v2 Pro and am pretty impressed so far, however, it won’t function as a controller and charge at the same time. If the charger is plugged into Kishi before the phone, the phone will charge but the controller doesn’t work and isn’t recognized. If you plug it in after the phone is in the cradle, the controller works fine but the pass thru charging doesn’t. USB is set to default (no data transfer) and I cannot modify it.  Any help appreciated, thanks!

In the keyboard selector I am forced to either go for US layout + Yellow switches or Orange switches + UK layout. I am mostly gaming so need linear (yellow) switches with UK layout, when are they coming? 

I need agent to help me

It works normal when I shut down the Synapse program, but as soon as I open Synapse, all the Key stop working and volume dial only does scroll up and down function not volume control function. I did followed all the instructions on the other thread experiencing pretty same issue. But it still not working.I tried the other usb port,I removed and reinstall Razer Synapse program and driver with driver clean up tool.Restarted my computer couple time.Checked firmware is up to date. It’s still not working.Now what?

I´ve seen this issue in many threads and the same happens to me. Whenever i connect the headset with or without the dongle, the wireless mic doesn´t work, it only works with the 3.5 jack or wirlessly with the detachable mic. Hope y’all can help. <3

Hello, I have the Razer Hammerhead True Wireless Pro bluetooth earbuds and my left earbud won’t play any audio. It shows the earbud on the app and the tap combinations work on it, but it just won’t play any audio. I have tried cleaning the outside wax or debris and no luck. Is the speaker just burnt or something or could there be a fix?

Dongle stopped working out of nowhere, no matter what USB port I plugged into my pc wouldn’t connect. Tried on multiple PC’s with no results. I’ve been using bluetooth but there is so much latency to game seriously. 

I just bought the keyboard, and from the first time I used it, I noticed that the color of the bottom RGB strip was different from the keyboard lighting.