Razer Support

Please Unban me Razer ID KalEl80 with email nblazevski@gmail.com, thanks.

I am interested in becoming an authorized reseller for Razer products and would like to connect with marketing team regarding this opportunity. However, the contact options provided on Razer website don’t seem to be working, as submissions are not being recorded.Kindly provide an alternative email or direct contact for the relevant team handling reseller partnerships? Your assistance would be greatly appreciated.

Hello, I have a Razer Blade 15 2019, none of the keyboard keys or USB ports are working, I've already tried installing the drivers again and it didn't help. I have now completely reset the laptop to factory settings and that didn't help either.

Just bought a new system with Windows 11 installed. I've linked my account and have some profile linked to its respective games but the automatic profile switch doesn't seem to work anymore after my first few game starts and now Synapse doesn't even automatically switch my profile automatically anymore. Is there a bug on Win 11 or am I missing something? Nobody else seems to have this problem.

Hello, I’ve got a problem few days ago I booted up my PC like always and started playing CS2 but i noticed that my few keys like: TAB, 1, CAPSLOCK, LSHIFT doesn’t work. To preempt any questions, i didn’t spoil anything on it I’m a very caring and attentive person when it comes to things like pc stuff etc. Is there something I can do with it? I already asked on discord server I did what people said I can do in this situation but still nothing… Is it time to get new keyboard?

My USB dongle for my Blackshark v2 Pro has suddenly stopped working - I can see this is a common problem based on a lot of reports of the same issue on this forum.I also cannot purchase a replacement part on this site, which is also very frustrating. The attitude seems to be “well buy a new headset” but my headset still works amazing and I don’t want to buy a new one.My Serial Number is: HN2031D13104218

My Orochi v2 kept cuting out. I eventually found out that there was a new update. I updated the Hyperspeed 2.4ghz dongle then it said that my mouse needed updating also. I followed the steps but it does not update the mouse. Now the hyperspeed dongle does not work. Any assistance would be graefully received.

Heyy!! Blackwidow v4 not lighting up at start. Have to unplug it and plug it back in for it to light up… Done the settings in windows.Done the firmware update.Windows 11 fresh install.Synapse 4 fresh install.Still this buggy mess of a keyboard will not light up at start…Looks like this been an issue for a long time.. keyboard for 200 dollars and it works worse then my old one for 20 dollars..Yes im a bit irritated. 

I bought this H7 a while ago and I can't get the code, I put the number of series and it says that the product has already been registered but I didn't register this product and I can't get the code

Even after copying and pasting the code I just received, the following message is displayed: "The Code you entered does not appear to be valid. Please try again."

A significant percentage of my gaming and productivity addons that I use use web based interfaces.  This makes the ‘keyboard function” or text function abilities critical to my use. Synapse 4.0.86.2502180127 is running on a windows 11 22631.4890 (23H2).  However neither of these features operate.  I have fallen back for testing purposes to notepad.  And the functions are not operating there as well.  Is there any debugging/testing/resolution tips/methodologies available to resolve these issues?

My Razer Edge is running on Android version 12, which causes many apps to be unavailable for download. How can I upgrade my Android version?

Hi,I have a Razer Nari Ultimate and when i connect it to my pc with dongle the mic is not working.I use the same headset with my ps5 and it work perfectly with aux.What can I do to resolve the problem? Used dongle recovery app, not working, reinstalled the synaps, not working. In Windows settings everything is ok but it seems can not recognize the sounds. 

I've been using my Razer Blade 15 Studio Edition since 2020, and overall, it’s been a great laptop. But for a while now, I haven’t been able to close it properly, and today I noticed the front is actually warping downward. It’s warped enough that the bottom case has popped open, as the base has separated from a screw. I believe this is a battery issue, as the computer runs super hot, even when under little to no load.The battery also drains super fast when it’s not plugged in, but that’s not such a big deal to me.I’m starting to worry—will this warping or swelling mess with the internal hardware over time? I’m terrified that one day my laptop won’t turn on or something. After looking into it, it seems

i wanted to buy the thx spatial audio but my country (turkey) isnt support by razer, how am i supoosed to buy it?

so few days ago i started to use razer cortex for running valorant in my pc and i started optimizing my pc but i didnt find it efficient enough so i went to delete it but after i deleted razer cortex my game became even laggier. my whole pc starts to lag even after my game is out of focus and it keeps lagging when the game starts. so is there anything wrong that i have done after uninstalling my software? i tried to reinstall the game and still it doesnt work. earlier before use or razer cortex i used to get around 20-25 fps and after the deletion i barely get 10 fps. pls help me with this problem.

I got an old Razer Wolverine tournament edition wired, without wireless. I played on xbox and now i wanted to connect it to my PC. got Synapse and everything installed. Controller only blinks 2 times and nothing happens. Windows gives me a message that usb device isnt detacted. 

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO.  More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€.  Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues. Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. Kind Regards..

Hello! Edit: Question: Is there a way to make Sunapse4 take these minor good parts of Synapse3? I’ve just gotten Synapse 4, and I love it: the new UI and new device features are incredible! It’s Chroma features are amazing as well!! I just have some reservations:I can’t seem to be able to set Synapse4 to open with hypershift. How I’d usually do it on Synapse3 is set a Launch program to one of my keys and it’d open any time I activated it. But with this whole engine thing, that does’t work. T.T I have Hypershift on my left and right mouse clicks set to activate turbo aka autoclicker (for clicker games ok I don’t cheat aha). But randomly Synapse4 will activate it even when I don’t have hypershift activated. This last one actually made me switch back to Synapse3, but the RGB Chroma is so choppy back there that I came back to Synapse4.

As of around 2 days ago, my headset (razer blackshark v2 pro, 2020) was working perfectly fine, the same way its been working for around 3 months now. It was connected wirelessly to my pc when I decided to connect it to another device through the provided razer headset jack. When i unplugged it from the other device and went back being wireless on my pc, it suddenly stopped working. (IMPORTANT NOTE: When i go into my sound settings on windows 10, it displays that it is connected and working, when i have a sound playing on my computer it shows a visual signal that it is working, although i can’t hear anything) It feels like I have tried everything, tonight i’ve spent atleast 4 hours trying to find a solution, I reinstalled synapses, even though i didn’t use the razer synapse when the headset worked just fine, I changed dongle’s position on my pc, and watched a lot of suggested videos to try and fix this problem. Nothing seems to work.  I dont know w

Hello,I can’t get to make my Razer Nari Dongle to work.I’m using the Razer Nari Parigin Utility and I get “Wireless USB transceiver firmware update failed message.” I’ve also tried the Razer Nari Dongle Recovery Tool, but this one not even detects that the Dongle is connected. 

So ive been having issues with the v2pro since ive gotten it, the quality is great and I have the mic within inches of my mouth. but everyone around me seems to always find me super quiet. I have tried turning up my gain but will have it at 100 and sound still quiet sometimes. I Dont know if im missing something but people in discord shouldnt have to have me at 200%. I turned my gain down to 50 since it wasnt much of a difference and i didnt want the mic to pick up humming. I feel at 50 i should be decent volume when i talk?  

ood afternoon. I'm trying to activate my newly purchased Razer BLACKSHARKv2 X headphones. when trying to activate, it says that the praduck has already been activated. Can I have a new activation code?

Hello!I have a Leviathan v2 with subwoofer connected to the computer by USB-C. When playback begins, there is often about a second of silence before the audio kicks in. When it does start playing, it is in sync. If I stop playback and start it again, playback is typically immediate. If I stop playback for a minute or two and then start it again, there is a fresh delay of a second or so before the sound starts in sync.By contrast, if I disconnect the Leviathan sound bar and use the onboard Realtek audio to analog speakers, there is never a playback issue. It is only through the Leviathan v2.Common places where I hear this would be in YouTube videos, Discord join / disconnect sounds in voice channels, and other random stuff that Windows might play. Thoughts on this?More info:Alienware | Windows 11 | 32GB Memory | tons of free space | Windows install is fresh | Firmware for the Leviathan is current | Synapse v3 or v4 makes no difference.