Razer Support

Good morning,I recently purchased a Razer BlackShark V2 X headset from Amazon. However, when I tried to register the product, it says the serial number is already registered. "This product is already registered. If you have not registered it, please contact Razer Support."I would like help deregistering this product so I can enable 7.1 surround sound and use all of its features. Please help me resolve this issue.   Good day. 

It connects to the regular bluetooth on the phone and I can listen to music, but app is useless now for some reason. I have the regular Hammerhead True Wireless, it detects as Hammerhead True Wireless PRO.

Hi everyone, I have a problem with my new Razer Kraken Kitty V2 BT headphones. They are very good when used alone, perfect audio, nice colors, good software... but I have a problem when, for example, I play in co-op. I would like to point out that I play on a PC and to connect the headphones I had to buy a BT dongle on Amazon. On Fortnite when a friend joins the group the game audio gets worse, it seems as if it were muffled and robotic. I also tried it on a laptop with integrated Bluetooth and it works very well, so I think the problem is the dongle, but Razer doesn't have its own.  How can I solve it? I don't want wired headphones and the WIRELESS Kitty (the wireless Corsair Void works very well with their dedicated dongle) don't exist.If I don't find a solution I will switch to Corsair like my boyfriend.

I have just recently reinstalled my computer Windows 11 24H2 after doing so I have found the mic volume too low, this is causing issues in teams as i cut in and out , I have set the volume to 100%, any suggestions it was working fine before the reinstall. 

Today I tried connecting the headset to my PC for the first time. I hear sounds just fine, but the mic doesnt pick up any sound. Done all sorts of troubleshooting and settings checking (windows sound, system sound, razer pairing utility, windows troubleshooting, razer mic support video and all mentioned repairs), but the mic still doesnt pick up any sound (all show 0% sound). Headset is almost new and is connected to the PC wih USB dongle.I am completely at a loss, any tips appreciated.

Hi.My Razor Viper ultimate just stopped working over dongle. And I can not find drivers for my model (RC30-030501).All the links lead to model RZ01-03050 and when updating dongle, it just stops at 40% and go back to main screen.Does anybody have any solutions?

randomly, the headphones will change the computers volume by itself. I dont know how it does this. I know its the headphones because while its slowly decreasing or increasing the volume, I unplug it and the volume stops changing. Any fixes?

I can reconnect it and it will stay connected but just disconnect again after a couple of seconds/ minutes 

Hi on Monday night my viper Ultimate was working as flawless as usual with no issues or signs of anything but before turning my pc off for the night my Synapse did an update, upon turning my pc back on the next day the cursor would not move or register any clicks in wireless mode but the mouse works fine without issues when wired, after hours of troubleshooting I got nowhere, I thought to myself that on the odd occasion the usb dongle got warm so I thought maybe it was just coincidental timing and that the dongle had died the day after a synapse update so I bought a replacement on Amazon but even with a new dongle there’s no sign of life in wireless mode, downgrading synapse or upgrading to the new synapse 4 beta also isn’t solving any issues, the most confusing part is that synapse recognizes the charge pad and the mouse when they are directly plugged in and when I use the mouse pairing software it recognizes the usb dongle and the wired in mouse and says pairing complete but still

So I recently lost my Barracuda X wireless dongle, and ordered a new one. I started the pairing utility and my computer recognizes the new dongle, but it won’t recognize my headset. I’ve tried plugging it into every USB slot while trying it powered off and powered on, and in Bluetooth Pairing mode and the Hyperspeed Wireless mode. Nothing seems to get my PC to recognize it. I’ve been looking everywhere online and there are absolutely no solutions. I would like to keep continuing using my Barracuda X’s on my PC and not have to buy a whole new headset just for my PC.

Hello, I've owned my deathadder v2 for over a year now, and a while ago it started randomly disconnecting and reconnecting. Sometimes it completely stops working until  uninstall all the mice from my computer and restart it. I would like some help solving this issue 

I have added money and there is an error. What should I do? I added money and it gave me an error and the coins didn't come to me. What should I do?   

When I use the product the audio is crackling and it sometimes just cuts out any solutions?

Time and date of my redeemed razer gold gift card

How do I use my gift card on something from eBay?

Dear Razer, I am contacting you today regarding a defective mouse purchased through Argos. The right-click functionality is malfunctioning. I request a replacement mouse. Thank you for your time and assistance.

Hello sorry for the bother and bad english. I do have a little problem and need some help, either to get it solved or know what is happening. In order to get the Genshin Impact collab wings I did 3 paypal refill of 10€ (to get 30€) the 16 Feb 2025.Stayed on pending a few days… The 19th I opened a ticket (number 250219-001523 ) asking what is happening. Got asked for my full name which I answered the 20th using the support portal and since then no answer.i’m trying to understand what is happening, Paypal shows only 2 transactions in pending so maybe one of them failed and block the 2 others making them all stuck in pending ???Can somebody help me please ? ^^’

Good day to you all , I have just replaced my old capture card and Im having issues with the above card..​​​​​​I have 2 x 34 inch LG monitors res of 3440 x 1440 with 100 hz .I attached the capture card using a high quality cable and your own cable, my main monitor wants to use  a res of 3840 x 2160 at 300% and 60hz and it looks terrible, while the OBS on my streaming pc i think is showing correctly the res is showing 1920x1080 @ 60fps.But i cannot for the life of me get my monitor back to 3440x1440  @ 100hz  ( default )without being 60hz and squashed.I have checked and double checked synapse is installed and i can see the volume controls.  can any one help Cheers Wazza

I get a notification that the activation code for the headset is incorrect

It appears that this is an issue across many headsets, and it looks like it was a software update that bricked the wireless dongle. This has rendered a $200 headset useless, and Razer needs to address this. Please advise how this can be remedied.

My razer wolverine’s left stick is spamming left. Its not stick drift. It just doesnt want to go right at all.Here, I’m not even touching my controller: 

I have 6 Razer Kunai set up to the fan controller, which is detected and can be set manually in Synapse both 3 and 4.I ungraded to Synapse 4 in hopes that this issue would be resolved, however it hasn't been.I can set the curve to literally anything but the fan speeds only change when set manually. Somewhat frustrating but I've been making due with inter-device keys on my keyboard to quickly switch from quiet, normal, and performance.“DC connection” not popping up, just straight up ignores the fan curve optimizer.

Hey peeps! I’ve had trouble with my Iskur chair staying in a raised position since I purchased. I thought that maybe I was bumping my lever, but I’m pretty sure it is a faulty cylinder. I’m wondering if there is a place I can purchase a replacement? Model Number: RZ38-0277P/No.: RZ38-02770300Purchase Date: Nov. 24, 2022