Razer Support

"I want to recover the value of my fraudulently redeemed gift card. Someone claiming to be an official support agent said I need to repurchase new cards to prove I am the original buyer. However, I already have the purchase receipt as proof — this logic makes no sense."

Good morning, could you please help me?I no longer have access to my RAZER ID registration email.I would like to register a new email address.Thank you very much.

Hi, Does anyone ever had the same situation as me? The OLED display panel appears some black band on the dark background.The device is recently purchased. I don’t think it is any sorts of burn-in.And when I adjust the brightness below 10%, it vanished. And when the brightness is back to 10% or above, it comes back again.I attached a photo showing what it looks like.I sent the device to the Razer repair center, surprisingly, they said they are unable to reproduce the issue. I think it is really obvious.If anyone could please help me out, I will be really grateful.   Cheers,

Hi, i have a question why i can’t change my settings in razer synapse 4 ? on my headsets blackshark v2 pro 2023? i see only a black screen.

Sensor just stops tracking for like a half second kinda often even at 8000hz. I've also tried it plugged in and still the same problem. First one I got I had to return also because the dongle just didnt work, $150 mouse btw Professional players also having the same problem on stage at the CS Majorhttps://www.youtube.com/clip/UgkxuqAZoOmuaCIxJ160EuiowyngihQXB6q4  

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance. 

Botei dinheiro lá dentro , e não consigo fazer minha compra se diamante, quando boto pra chegar o código pra finalizar minha compra , o código não estar chegando aqui no meu número mesmo o número estando certo

I was tricked into sharing my gift card redemption code by a scammer. The card was fraudulently used, but I have the original receipt as proof. What steps can I take to dispute this or recover the value?

Good afternoon!! My present is to ask for help with my razer account since I linked my account with a phone number that I no longer have access to and recently recharged money in my razer wallet to recharge a game and it asks me for 2-step verification and I don't have the number for the code to reach me and I don't have the backup codes since I didn't save them correctly and I lost the image that contained the codes... I need help because I want to access my account to be able to withdraw the money that I currently have in my account.

if not whats the advantage of usb version over jack version

我买的雷蛇礼品卡被别人兑换了怎么追回

 The cable is to short to go to my desktopso whats the option to fix this? i would be better if you could your own cable like the Fireflythe cable is attached and cant be removed, so you stuck with the length

How can I check a Razor Gold Gift Card Balance without redeeming?

Hi all,   I'm trying to buy a package in hero reborn  with Razer Gold but I'm unable to do so as I encounter this "There was an unexpected error. Please reload the page and try again" issue at the 2-FA page when completing the payment.    I noticed a lot of people are experiencing the same issue too, any luck with your progress? I'd appreciate some help here :(   I tried using backup codes, but unfortunately I also need to go through the 2-FA page and its not working.

Hello,I've been having trouble with talking through Discord using this headset, I can hear who I'm talking completely fine but can't talk. I figured it was a Xbox settings problem so I doubled checked and it wasn't so the same with Discord, then I updated the headset thinking it was that and it wasn't. Id also like to mention that in Xbox party chat or in game chat it works completely fine. My friend had the same problem but then went on Xbox accessories app and turned of the headset and re connected it and that worked for him but not me . If you could please help that would be amazing or at least point me in the right direction to fixing this issue that would be amazing.

Hey everyone,My Barracuda X headphones suddenly stopped working today. Last night, everything was fine, but this morning, they turn on but won’t connect. I suspect the issue might be with the dongle rather than the headphones themselves.I’ve tried:Plugging the dongle directly into a USB-C port Changing USB ports Using the Razer Headset Pairing Utility, but it doesn’t detect the headphonesNothing seems to work. Has anyone else experienced this? Any suggestions on how to fix it?Thanks in advance!

I bought my razer Blacksharks a few months ago and it has got to have some sort of software bug with them. Whenever I open AMD adrenaline software and continue gaming my headset will randomly decide to turn all its volumes to the maximum level and literally scare the shit out of me. I have mainly noticed this in Rocket League and The Finals. They work fine from start up but if I decide to open the adrenaline software while in a game, the sound levels will start to bug out, randomly change volume to be really loud then go down to being really quiet and will repeat this at random intervals. Can anyone give me some help as to what can be causing this? I don't have any AMD audio settings enabled in adrenaline and everything is default. I can provide other settings if they are needed. 

Razer kraken v3 the system doesnt see when I put usb in and coudnt see in razer synapse too.

Preciso de um novo código de verificação, pois comprei um fone hoje 16/08/2025 Razer blackshark v2 x e fui no site para fazer o registro do produto e quando coloquei as informações do produto disse que já está utilizado o código e não consigo dar sequência

So I recently had an update that prompted Razer Axon to take over my wallpaper, causing it to make my animated wallpaper (I use Lively Wallpaper) to fade to black on a loop. Frustrated, I uninstalled Axon. My lighting system was working perfectly yesterday- but as of right now my razer keyboard, mouse, headphone stand- EVERYTHING has stopped lighting entirely. And I know that it still can because it cycles the default rainbow when I reboot until Synapse turns on. What gives? I updated Synapse and Chroma because somebody else said it fixed it for them, to absolutely no avail. I don’t want all the bells and whistles I just want my lighting back. What should I do?

Couple months ago my TAB started not registering, input, or registering multiple inputs, but I didn’t mind much, now it started on my E key and it is frustrating as hell, can’t play games or type properly, I cleaned my keyboard, reinstalled everything, but it still doesn’t work like it should

 I purchased PUBG Mobile codes and the transaction was a pending, and until now I have not received the product or refunded the money. Transactions in which I did not receive the product, and I should note that I cannot send at that time because it is not visible. 

При геристрации вылазит Ошибка: код активации  звука 7.1 уже активирован, только купил их и нигде не зарегистрировал их, хочу получить код активации, спасибо.  

Dear Razer Gold Support Team,I am writing to request assistance with my account. I can no longer use my registered account number, and I am also unable to receive verification codes or access my backup code when making purchases.Could you please let me know if there is a way I can receive the verification code or recovery information through my email instead? I would greatly appreciate your help in resolving this matter as soon as possible.Thank you for your assistance

Não consigo fazer compras no site porque está requisitando ambos os códigos, mas não tenho acesso a nenhum deles.