Razer Support

- The BIOS is in System Mode: Deployed with Secure Boot enabled and greyed out- There are no Key Management, Reset to Setup Mode, or Restore Factory Keys options available- The system will not boot from the internal SSD or any external USB media (including a freshly created Windows 11 recovery drive)- Restoring BIOS defaults has had no effect Based on my research, this appears to be the known Secure Boot certificate issue affecting Razer Blade laptops related to the 2011 Microsoft certificate expiration. Because the BIOS is locked in Deployed Mode with no key management options, I am unable to resolve this myself. I am requesting the Secure Boot recovery firmware package for the Razer Blade 18 (2023) that can be applied from a USB drive without booting into Windows, or any alternative procedure to reset the Secure Boot keys and Platform Key for my device. Device details:- Model: Razer Blade 18 (2023)- [removed by moderator] Please advise on the fastest path to resolution. Thank you.

hi, good afternoon sirI want to report the loss of my mobile number and I have already filled in Razer Gold to this account and I want to fill in the balance to the game, I have to verify it to my mobile number which I have lost for a long time, please help me to update my cellphone number on the Razer Gold account that I am using now.Thanks you^^

Hi, good afternoon sirI want to report the loss of my phone number because I have already topped up my Razer Gold balance to this account and I continued to top up my balance to play the game. I have to verify my phone number which I have lost for a long time and I don't know now. Please help me to update my phone number on the Razer Gold account that I am using now, please.Thansk you ^^

Okay, so starting off, I’m in love with this laptop. Unfortunately, it’s got a few quirks, and due to the fact that I bought it used, I know there’s no warranty. Likewise, I’ve not the money to get it fixed by the Razer crew. However, I’m capable of doing my own repairs. Specs: RZ09-421PED3i7-12800H32GB RAMNvidia RTX 3080Ti Laptop2TB SSD installed.  First off, battery. Mine’s pillowed out, already have a support case on that. But it’s a bit jarring to have to go through basically a job interview to be *allowed* to replace my own battery. Elitism, thy name seems to be Razer.Second. Heat. Holy carp this thing runs hot, and even with repasting it, I’m hitting temps of 100 almost immediately on all of my P-Cores. I’ve repasted, I’ve checked to ensure everything’s screwed down good and solid, but dang. Any suggestions? Anywhere I can get a replacement for the heatsink, in case it’s failed (if it has the vapor chamber cooling) and needs replaced?

Hi,I have a similar problem as many other forum members have posted around secure boot violation. I've tried all methods that i found including creating usb with efi and boot folders etc, even unplugged the main and CMOS batteries and reconnected them, however still whenever i reboot my laptop(2021 15 advanced) secure boot enables itself and error messaged pops up. Best resolution i found online was to either re-establish keys or re-flash bios which there are no instructions for both.I'd appreciate if someone could tell me if they found an actual solution to this annoying problem? Thank you 

I am writing this because i do not know what else to do. Last week i switched from the original Razer Viper to the Razer Viper 8000hz mouse (Product number is RZ01-03580100 if it matters). Over the course of the weekend the mouse was not detected  by my computer on start-up so i had to manually unplug it for the mouse to work  and the Mouse1 button randomly stopped working in the middle of a game. Once i googled it i discovered that someone else had the exact same issue as me and suggested i install the firmware update for the mouse from the website. The issue of no detection was solved, however it created a bigger issue with Mouse1 and Mouse2 as they both stopped responding in the middle of browsing or playing  videogames. I tried to reset the mouse drivers, tried a different computer, deleted Razer Synapse from my Computer and nothing has changed, the Mouse1 still randomly stops working and can only work again after being unplugged and plugged in (i think i have done that 20 times ov

Hi Support, I been using my BlackWidow v4 75% keyboard but for some reason the LED’s for 2 keys wont turn on.  I installed the software thinking it was an issue with that but no change.  I connected the keyboard to a second PC and still no change.  Is this something I can replace to get it back working?  

ive dowloaded razer synapse atleast 10 times now and when i open it and accept windows terms nothing happenes and i dont know what to do also ive tried razer chroma and there also nothing happened 

They show 100% charge when I first connect them on the Razer Audio App, but then both earbuds just die within five minutes of playing audio or start saying they have 10% charge. I’ve tried everything to fix it, like factory resetting them, checking for firmware updates, and even doing the full drain and recharge cycle a couple of times, but nothing has helped. It’s super annoying because the battery percentages are all over the place and don't match up between my phone and the Razer app. For example sometimes my phone will say they are at 10% but the app says 70% and then even thought the app says 70% one or both of them will just die. Are these just completely cooked, or is there any other way to fix this?

Games are an important part of entertainment and learning in today’s world. They can be played on mobile phones, computers, consoles, or even outdoors. Video games improve skills like problem-solving, quick thinking, and hand-eye coordination. Online games also help people connect with friends around the world. At the same time, physical games like football and cricket keep the body active and healthy. However, too much gaming can be harmful, so balance is important. Games bring joy, reduce stress, and provide a fun way to relax. Overall, games are a powerful mix of fun, learning, and social interaction.

I have recently bought a Razer Naga Hyperspeed v2 mouse and I can’t seem to link to the game “Tibia”. This game has multiple .exe files, I’ve tried all of them and it doesn’t register to Razer Synapse (using 4). Even choosing this one that shows from the get go in the app, it doesn’t work. Also manually browsing and selecting every .exe possible, it doesn’t work. 

I recently moved and the arms didn’t arrive with the rest of the chair 😕 I’ve looked to buy a pair but can’t seem to find them anywhere. Does anyone know where I could purchase? Thank you!

Hello to everybody!Just purchased a razer ornata v3x.So,i dont know many things about synapses 3/ 4 and stuff,but the problem is that i downloaded synapse 4,i updated the app and stuff and its says that i need a firmware update for my keyboard with orange letters.I press the view online button on the right side,and i get redirected to the browser(google chrome)to a razer page that says error 404.Did i do something wrong during installation?I dought that to be honest.Keyboard works just fine,but it gets on my nerve to see this message every time,because it kinda reminds me that i have done something.

I only got my viper v2 pro 2 months ago, and out of nowhere it stopped charging or turning on. When I plug it in, no lights turn on, no windows usb sound plays, and it doesn’t show up in the razer synapse dashboard either. I tried tapping the power/dpi button on the back, and I also tried holding it down for different amounts of seconds, and still nothing.It was flashing red before this all happened, so I believe it ran out of battery.I left it plugged in for 30 minutes just to see if it could gain a charge while unresponsive, but I still can’t get it to work.Has anyone seen this happen before? Is there anything I can do to get it working again?

After upgrading my PC to windows 11,  my headset will suddenly disconnecting and reconnect, sometimes it only happens once an hour, sometimes even back to back.Fixes I have tried to no avail:Reinstalling & Updating Synapse and ALL used Razer SoftwareChanging various settings within Windows like spacial audio and exclusive accessI have reinstalled audio driversI have reinstalled usb driversYes all my drivers are up to date (including the ones specifically for my headset), yes windows is up to date.I have verified that my headset works completely fine on several other pcs and macbooks with zero issues and that it is not just a specific usb port not working.I am running out of fixes online and am trying not to just buy an entirely new headset.

Well i just bought this headphone it is great but when i open pc and turn on bluetooth (7 second pressing) it doesnt connect to pc. Every single time i have to open bluetooth and connect device it is same in my android phone. How can i fix it. It works great with dongle but i dont have many ports in my pc.

The title says most of it. I want specifically nice gaming clips of the TTK Testing Matches (first-person shooter). I press the shortcut for clipping and it refuses. Do I have to restart PC or something I tried closing ROBLOX, then launching it through Razer Launcher - same problem.

Недавно я купил наушники Razer Blackshark V2 X. Я хотел активировать 7.1-канальный звук, но столкнулся с проблемой (скриншот прилагаю). Я купил их в надежде протестировать 7.1-канальный звук, и мне это очень хочется.Ошибка: Этот продукт уже зарегистрирован. Если вы его еще не зарегистрировали, пожалуйста, свяжитесь со службой поддержки.Возможно, кто-то другой нашел код для моих наушников, или код был передан другому пользователю с аналогичной проблемой.Я могу выслать вам серийный номер или другую информацию.Переведено с помощью Google Переводчика 

Hello Razer Support,I recently purchased a Razer Kraken V3 HyperSense from a local computer store in Pakistan. The headset was brand new and came in its original sealed box.The headset is working perfectly. It is detected by Windows and Razer Synapse, and all features, including RGB lighting and HyperSense, function correctly. However, when I try to register the product or verify the serial number on the Razer website, I receive a message stating that the serial number is not recognized. I was registering it to obtain the 7.1 surround activation codeI would appreciate it if you could verify my serial number and let me know if there is an issue with the registration database. I can provide the following if needed:Photos of the headset Photos of the serial number label on the headset and the boxThank you for your assistance. I look forward to your response.Kind regards,Sarim Sheikh    

Hello everyone,I recently bought a brand-new Razer Huntsman V3 Pro TKL keyboard from an official retailer. However, when I tried to register my product online to complete my setup, I encountered a shocking error message:"We are unable to provide support for the serial number because it has been reported as a stolen product."This is a completely sealed, brand-new product, and I have the official purchase invoice/receipt in my hands. I’ve heard this can happen due to a database glitch or a false flag on certain product batches.I cannot access the standard "Submit a Case" page on the support site due to technical issues loading the links. Can a Razer Support Staff or Moderator here please reach out to me via Direct Message (DM) so I can provide my invoice and serial number to get this sorted out?Thank you in advance for your help!

Hello,I need to swap the battery of my 2023 Blade 14 (RZ09-0482x), but I can’t seem to find an official replacement anywhere. How do I purchase an OEM battery? Thanks in advance! 

It started happening  a week ago on bootup and have been waiting for a solution.  I saw support reach out privately to other people in similar threads so I’m hoping that will help solve this.

My chair was broken recently and I need a Chair base replacement for the next parts:Base plate (F on the Razer manual) Gas Lift or piston (H on the Razer manual) Wheel (C on the Razer manual) Plastic cover for the piston (G on the Razer manual)My chair is out of warranty with the next serial number: (removed for security purposes)Please send my the costs for these replacements parts to fix my chair… Thanks in advance,Miguel Gonzalez

As the title says, im looking to buy a replacement microphone for my blackshark v3 pro microphone due wear and tear. Im not looking for a free one just looking to buy one. Thank you

Dear Support Team,The USB dongle of my Razer Viper Ultimate mouse is broken.During operation, the USB dongle suddenly stopped working. There are constant connect and disconnect processes, regardless of whether the dongle is used in the dock or directly in the USB port.The same error occurs with a different computer.The mouse works perfectly with a USB cable.I hope you can help me.Thank you in advance.