Razer Support

A few months ago I received the code for thanks to spatial audio and I use it, now I have a new PC and said code does not work

For a while now the back support on my chair isnt working at all and i was wondering if theres a way to fix it.

I have a Razer blackshark v2 pro, I bought it a few months ago. A warranty worthy issue has surfaced (Clip holding the cup has broken) however I threw the box away and the serial number sticker came off a while back probably from humidity. Is there anything I can do? I bought it off amazon and the amazon return period has expired but the razer warranty has not.

Hello!I have a problem with connecting via the USB-C dongle. I’m using it connected to my PC via provided in the box USB to USB-C cable but there is often a buzzing sound in the right head speaker. Is there a way to get rid of it? It’s very annoying because sometimes it’s loud for longer period of time.I don’t have this problem when im using the Bluetooth connection. I have all drivers up to date. Is there something wrong with my USB-C dongle?

Hello, Recently my razer keyboard stopped working on Bluetooth mode when I adjust the switch to "BT mode" the keyboard just shut down and doesn't respond neither light up Keyboard works fine with the cable and the 2.4 GHZ dongle so I don't think my keyboard has failed Someone knows if this has a fix or my keyboard just broke down?I try a hard reset and Didnt work 

I have a Razer Iskur chair that has been great for me but it is now out of warranty. Throughout the day it slowly slides down so the Class 4 cylinder needs to be replaced.  I need to know what are the diameters of the original gas cylinder that comes with the chair. I don’t want to start buying class 4 cylinders across the board hoping it is the right one or works out. Thank you in advance!

I tried every solution that I could find all over the internet. I tried every USB port, different computers, uninstalling all Razer files, and reinstalling the newest versions. I even tried to run the firmware update, but every time I got to the step to “plug the dongle into the PC,” even though I would unplug it and plug it back in, it never let me hit the next key.I’ve scoured this entire page, and I can’t find any solutions that work. This mouse isn’t even 2 months old, it was a Christmas gift, and it is not even functional. Honestly, with the number of complaints for this mouse over the years on this page, it’s embarrassing that Razer hasn't solved this issue. Probably the last razor product I ever get. If someone buys me one in the future, I’ll just tell them to get their money back.

HiI’m looking for a replacement battery for my Razer blade 15 2022 advanced model. I’m based in South Africa. my laptop is out of warranty. Urgent - this laptop is my office. Thanks!ALEX

FedEx kept trying to deliver to me while I was at work and wouldn’t leave the slip for me to sign it. I put in a request for them to have it held at a FedEx location for pick up but they either didn’t process it or didn’t care. Needless to say my package was returned to the sender. I just want my mousepad. My entire experience with FedEx and Razer Support has been so bad. 

i lost my phone and i cant know the backups numbers and the 2fa code so i cant buy anythingcan somone help

My base Razer 15 (2021) laptop suddenly developed an issue. Pressing the ‘5’ key on the actual laptop keyboard erroneously maps to ‘alt + 5’. I’ve tried running the keyboard troubleshooter in windows. I tried uninstalling the keyboard driver. I’ve turned off sticky keys and all other keyboard gimmicks in windows. I’ve checked in Razer Synapse, it doesn’t show any shortcuts or macros assigned to the key. It feels like a windows registry error, but I’m not quite savvy enough to play around in the windows registry without clear guidance.  I’ve also run Windows Defender, full and deep scan, and even installed malwarebytes and ran a scan using that. Nothing. It seems to have started after the latest round of windows updates. One night, after I played Starcraft 2,(which uses in game hot keys), it just started to behave strangely. I am able to remap the key virtually using Microsoft PowerToys, but it’s annoying that I have to run additional software to remap the k

Hi, Firstly, I am new to the forums so my apoligies if I did something incorrectly. I am trying to enter my account but it is not doing anything when I enter my authentication code. I have it on my google authenticator and I enter it, but the page still says that I need to enter the code. Since there is no ''login'' button or something like that, there is only a cancel and help button. So I am assuming that it should automatically redirect me but it isn't doing anything. Does anyone know how to fix this? Thanks in advance.

I think that the Razer software needs a lot of work and updates. My requests: Full offline installers for all Razer’s software. Option to use Razer software without having to ever log in to a Razer Cloud. Option to disable Auto-Updates in all Razer software. Option to disable log files created by Razer software. Option to delete log files created by Razer software. Greatly reduce the number of background processes created by Razer’s Software. To reduce CPU usage, RAM usage, Disk activity and even Network usage (See request 2).  If you have any ideas about improvements for Razer software, or Razer hardware, then post your requests here.

I have new Naga V2 Pro. If I enable the “browser detection” feature, it will not allow me to save or modify the original list of “microsoft edge”. You can add/remove entries and, if Synapse Beta is left open, the smooth scroll feature does activate in the configured application. Once you click out of the tab or close Synapse, the list of applications is set back to the default of just “microsoft edge”. 

So I got the mouse for Christmas few years ago now and I love it but today it just died on me and at first I thought it was just a dead battery but after putting in a new battery it just died on me again and comes back on after removing the battery and reinstalling the same battery then turns off again so I was just hopping the pack of battery’s I have just where defective but I tried it with a rechargeable battery I know works and it did it again I think my mouse broke on me 

02/13/20150 razer blackshark v2 pro headphones were purchased, there was no activation code for 7.1 Surround Sound in the box. The device is registered in Razer ID, but the code was not sent.

mic too quiet on my razer blackshark v2 x on everywhere if i dont adjust mic volume on certain games, tried everything still doesnt work. any help?

i lost my phone and i cant know the backups numbers and the 2fa code so i cant buy anythingcan somone help

I’ve only gotten bot answers from ticket support, atp I’d like to cancel and buy a code from a third-party site instead.. 

I damage a few number of the PIN. There no services for a Ticket because is out of service. until June.What can I do. Theres no phone service. I buy them in a supermarket  

Hey there, My Viper 8K wheel started behaving weirdly recently, the scrolling is super finicky (sometime after a scroll down, it scrolls back up again without any input from me). I also get duplicated click when click on the wheel (most impactful when browsing, when wheel clicking on a link it pops 3 new tabs). Any one had the same kind of issues ? Any possible fix ?

Hello, i would like to ask if there is any way that if i am not at home and the fedex courier can call me or even text me to ask where can he put the product. Cause im not at home these few dates and i would like him to communicate with me.Or can you send the prodcut to the causeway bay store for me to get the product more easy and as soon as possible Thxxx

I bought the keyboard 2 months ago and for no reason the keyboard connection keeps disconnecting and coming back. I tried both programs, synapse 4 and synapse 3, with their current versions. There is a distance of 30 cm (11.8 inches) between the keyboard and the dongle, but the connection keeps disconnecting at unexpected times. I have the problem on 2.4 GHz.

Hi, from the Philippines here. I no longer use the mobile number linked to my Razor Gold account when I created it way back May 23, 2020. I don’t even remember the entirety of it since it’s been almost 5 years since I used it. Now, I cannot use the Razer Gold I reloaded for in-game purchases since the codes are sent to the previously linked phone number.

I bought a card and mistakenly ripped it off because it. Was wstery