Razer Support

Hello, I was buying the diamonds and when I was inputting my new number and I pressed Verify, It says “Your account has been locked temporarily.Please contact Support for further assistance.”Please Help

My Razer Axon wallpaper keeps crashing. First its normal and animated. After 5 seconds it is super bright and then it is crashing and the normal Windows wallpaper appears. Then the wallpaper comes back and so on and so on.   

AKTİVASYON KODUM GEÇERSİZ HATASI VERMEKTEDİR. DESTEĞİNİZİ RİCA EDERİM.

So, with the razer website you can change huntsmans pro mini actuation right?If that's right if i chnage the actuation on my pc and then i connect it to my ps5 will the actuation still be the same as the one i set?

The Blackwidow V4, Razer’s premier, newest keyboard, has a unique feature that is the core selling point of the product: The Command Dial.  The Command Dial cannot be customized or configured in Razer Synapse 3 or Razer Synapse 4 (nothing works in 4, ever), as the software simply does nothing when you click on any of the configuration options. There are several community posts that have been alive for months trying to seek a resolution to this issue. See for example the following: https://insider.razer.com/razer-synapse-3-29/razer-blackwidow-v4-pro-unable-to-customize-command-dial-after-latest-synapse-3-update-66667?tid=66667&postid=242902#post242902

Hi i’m new here i just bought a blackshark v2 X and when i tried regesering it i got “ this product is already regstered “ i bought it from facebook market place .. please what should i do ? 

I tried two games on my nintendo and it wasn’t working at all i just hear people but my voice is not picked up i think it’s the problem in the headset i also saw many people have this problem i can use the warranty right???

Out of no where my razer cobra pro mouse just started turning on and off repeatedly. As soon as you turn it on it just keeps turning on and off again after about 2 seconds and keeps repeating. I updated the dongle firmware but it wont let me update the mouse because it keeps turning on and off repeatedly. It the mouse just broken?

So as per usual i registered my kaira x playstation licensed on my account and i got the confirmation email that the product is registered successfullyBut the problem is that its been a day since i registered my product but i didnt receive any 7.1 activation codeI checked every part of my email and there were no sign of itEven in the page for the support to get a new activation code its shows as the image attachment that i sentThere is no sign of any email sent to me or any activation code anywherePlease assist in resolving my problem 

I live in Russia and bought Razer headphones on our marketplace. When you try to activate the headphones (surround sound), a notification pops up that the headphones have already been activated.

So basically, I can login to my account. but have issue with 2-Auth, I lost the backup codes and the app i used for auth is microsoft's which mean if i delete the app, then the auth is gone is not cloud saved or stuff. so now i have a new phone. I have the login email and password and can login to the account and just purchased razer gold coins but i cant use these gold coins for anything without auth code.  issue being i cant reset my 2-auth, there is no option. I have not linked a phone number. Only the email. and have access to the gmail account.

My 7.1 Surround Sound app keeps saying “No authentication found” when I try to log in with my account. I’ve tried uninstalling the app and restarting my PC. It still says that.

I bought a card and I haven’t redeemed it but when I did it said use card 

Hi, I recently gotten a new phone with a new phone number and was trying to change my phone number for this account I have. I wasn't able to because it wants the old phone number to have a code or back up codes and I don't have neither of them. Can someone help with this problem 

When trying to register my headset I receive the message that the product has already been registered but I have not registered it, the serial number is (removed serial number).

i cant register my product says no model name or similar

purchased barracuda x 2022 already have 7.1 activation code, but software don’t want vbalidate it, what i should to do 

Hello. I am a Razer Blackshark V2 X user and I was using this device with 7.1 surround with the activation code. However, since I formatted my device, I had to reinstall the headphone driver and when I enter my activation code again, I get a warning that this code has been used. Is there a chance to get a different code for the same device? Or how can I solve this situation?

I purchased a Razer Blackshark V2 X in China and the activation code was already usedProduct codeRZ04-03240100-R3M1

I want to setup a Raid 0 stripped setup on my new Razer Blade 16, i found a guide for gen 12 and older systems (https://mysupport.razer.com/app/answers/detail/a_id/3947/~/how-to-set-up-raid-using-intel%C2%AE-rapid-storage-technology-on-the-razer-blade) but didn’t see anything on setup for gen 13th. Is it just a different drive I would need to get this setup with or would I need to do anything different?

I just received a Naga V2 Pro and the scroll wheel does not work at all. I’ve reinstalled Synapse and reset everything, but no luck. Changing scroll tension doesn’t do anything either. Its just really smooth. I’ve also tried using an air can to blow dirt out and no luck.

Hello, i just bought a Razer Kiyo past 2 days on Amazon. The problem is the camera don't work. I explain : - I tried like 4 or 5 different USB port - The camera install the wrong driver 1 in 2 times - And when she install the right one, the camera work for only about 5-10 minutes before disapear and don't work till i uninstall driver, restart computer, ect - By the way, when i try to go on my Razer Kiyo on Razer Synapse, i'm stuck with this message : "The actual parameters of the camera are different than the Razer Synapse ones. Which parameters do you want to keep ?" with 2 options : Camera and Synapse But when i click on one of these (no matter which one), nothing happen and i can't go further, i'm literraly stuck. For ending, when i try to open a support case and i put my product serial number, that tell me that my warranty is expired since i bought it past 2 days ??? For letting you know : - Already have updated my W10 and Graphics Cards drivers - Already do a clean reinstallati

I’ve been eyeing the Viper Wireless Mouse in Quartz with the charging dock for the past year now and I finally have enough money to get one. When I went to go buy it I noticed that NO ONE is selling it now. Why is that? I’m 100% willing to pay for it and have been for a while but I can’t find one to buy anywhere. Razer, please restock them or atleast restock them on amazon because I would really like to buy one.

I was playing Valorant and my Deathadder V3 Pro continously stopped working in the middle of the game. So i checked my battery status by holding the power/DPI button and the red light blinked. So connected the mouse to charging cable and suddenly Synapse showed mouse has been charged for 97% within minutes. Removed the mouse from charging and checked battery status again and green light blinked. Recently bought this issue. Please help

wonder if anyone knows why when i play games and talk to my friends using the built in mic, why the person im talking to can hear the sound from my pc in their headset?  obviously when i use my headset its not an issue but it would be nice to be able to use the laptop mic and not have the sounds from my game blasting through to my friends.many thanks