Razer Support

Hello, i was wondering when will brawl stars come back to the razer gold site. thanks!

Hello I have the Razer Blade 15 Base model laptop that I Bought a few years ago around either 2021 or 2022 and a few months ago I found out that my question mark key doesn’t work anymore, the key itself works though. I’m aBle to type in / But if I hit shift+/ it doesn’t work and the question mark doesn’t show up, and now just a few days ago three more keys have stopped working as well, it started with the caps lock key not working or lighting up anymore then it was the B and c key which are pretty important to use. I tired uninstalling the drivers at the device manager and letting it automatically reinstall it, it didn’t work though and then I tried looking for updates that also didn’t work either.

I bought a razer blackwidow lite keyboard over a year ago. The first month has gone quite well but then it began to present problems with keys repeating randomly, others that did not appear, etc... A very frustrating problem since I bought it for office use. Always in clean place and with great care when using. It has not been used for gaming and has only been used by me. I have tried everything I found in the Support, from testing other usb, other computers, hard reset, uninstalling and reinstalling SYNAPSE, etc., I did not find the solution. I saved it and bought one from the competitor for half the price. This one from the other brand, and after a year of use, has never given a single similar issue. Once again I have taken the blackwidow lite out of its box to connect it and see if there was any update that solves the problem that it comes with from the factory, but the fault remains the same or even worse. I'm writing this text and I can't type two words in a row without spamming k

So i have been trying for the past hour or 2 trying to make my mic work again and i have tried updating the drivers in case and went to the recording on windows and nothing that i have found is working and it was fine last night i was playing call of duty and talking to my friends but this morning i woke up turn on my pc and started discord and i enter a call with my friends and all that happened was they couldn’t hear me only what my youtube was playing which was music and it was clear they said. i stopped the music and decided to try and talk and no green icon popped up showing I’m talking and they couldn’t hear me so any suggestions?

I have been searching for almost 3 hours for a way to open a new warranty request for my AIO. But the website does not have ANY method of opening a new ticket. You can view old tickets. You can view old orders. But ANY TIME you click ANY LINK that should direct you to support it loops you back to their shitty FAQ page with no way to get actual help. Their phone number isn’t even listed on the site, you have to look it up via google. After I figure this AIO issue out, I am done with Razer products forever. I have literally an ALL razer build, case, fans, every peripheral they offer, but if I cannot easily get support when shit breaks, the company can kick rocks.

I was gaming the other day everything was fine and out of nowhere my TAB Q W and E keys quit responding, lights are on. Took caps off and cleaned everything just in case. Tested every key afterwards and these are the only 4 that quit, any ideas? Burnt out?

Hello, I’ve tried searching for answers but all I’m finding are articles for mics not working. I have the opposite problem: My mic stays ON no matter if I have the physical mute button on or off on the headset. (I had an awkward moment at work after thinking I muted my headset)… And it doesn’t seem to matter what app I’m in. Some more info: Windows 11 version 23H2 (OS Build 22631.4169)Google (browser) version 128.0.6613.138Slack version 4.40.126 I’ve also tried re-pairing with the Razer Headset Pairing Utility (v 1.01.00) but that did not fix the issue either. Any help would be greatly appreciated.

Hello it was a quick question because I have a problem with my mouse and I would like to be able to solve it since I wanted to change the battery my mouse does not want to reconnect in both connection modes so I think that there is a problem and I would like to be able to fix it if possible thank you very much

Hello guys, i purchased my razer seiren x a year ago but i cant register my product using the serial number, I still have the box but its somehow still not detecting, kept on saying 1 and I and 0 and O which i tried and yet still it didnt work.

Can't negirter my black shark v2 because i don't have the original box anymore, i have the serial number but i can't find the product bumber

I installed the v1.12.00_r1 firmware and experiencing a soft stuck where the key behaves as if it is still pressed even after I release it. (mainly ctrl, alt, tab keys, etc.)this has never happened before the firmware update. reinstall synapse, remove synapse, reinstall hid driver, reinstall firmware using bootloader mode, reinstall Windows, everything i could do didn't help. i want to try a firmware downgrade, but can't find the download link. can you provide a download link for the previous version of the firmware?

When im playing my razer viper v3 pro randomly disconnects. does any one know how to fix it?

I AM STILL WAITING FOR A RESPONSE!!! 3 WEEKS NOW!!! ABSOLUTELY USELESS CUSTOMER SERVICE!! ABSOLUTELY USELESS CUSTOMER SERVICE!! THE NEXT MESSAGE WILL BE TO YOUR BOARD OF DIRECTORS TO SEE IF THEY UNDERSTAND THAT THE CUSTOMER COMES FIRST Case # 240902-001870

Hi erveryone, I recently reconnected my Razer tartarus chroma to my PC, but I can’t find it in the devices tab.. When I try to open studio it says no connected devices. Keypad works perfact. All LED’s and button work, just not able to change the colors

Hello. I think Razer should definitely release a patch for AMD based Razer laptops for CVE-2023-31315 aka “Sinkclose” vulnerability. https://www.amd.com/en/resources/product-security/bulletin/amd-sb-7014.html

Hi everyone, I recently had a fantastic experience with the Razer support team regarding an issue with one of our Razer Blade laptops, which had a flickering issue on the monitor. The support process through the Razer website was incredibly easy to follow. I was quickly connected with a support representative named Angelica via chat, and her support was excellent. As this was my first experience with Razer's support, I was very impressed by how smoothly everything went. Even when I couldn't automatically retrieve the shipping labels, Angelica promptly emailed them to me. I was able to organize the shipment, and I received timely feedback from the repair team. Overall, it was a great support experience—thank you, Razer!

Cannot receive code/text message for authentication. Says unexpected error. Already tried clearing web browser history, setting date time to automatic but to no avail. All my backup codes are already used too. Sent ticket 1/2 days ago but no one replies. Anyone knows how to fix this?

Hi, My Nari ultimate Dongle broke. Can I have a replacement?

Hi, so what is the difference between the razor V3 pro and V3 tournament edition Xbox controller

Hi

The 280W Charger which came with my Blade 17 (2022) specifically the barrel of the charger gets extremely hot when used, hot enough that (What I’m assuming to be glue) is leaking out. It is still functioning however it is a tad dangerous. I’ve tried to contact support however after “submitting my problem” it directs me to use either live chat or call, as I’m outside the US & Canada calling is not an option, and the live chat function is broken and is throwing an exception in the console.

Can someone help please? I can’t use my razer credits to top up, it keeps saying there was an unexpected error, please reload and try again, I’m trying since early in the morning.

Hi i buy one thing order number RZITPP1000001483255 Head razer coushin the thing is not work well the rgb not working. i can keep but i want the money back for this, im customer of razer many years and i have a lot of products thanks i wait the answer

Hi, I am contacting you to know if there is a production plan for any of the following keyboards models with ES Layout [Spanish]:- Razer Huntsman V2 - Linear Optical Red Switch.- Razer BlackWidow V4 Pro - Razer Yellow Switch or Razer Orange Switch.- Razer BlackWidow V4 - Razer Yellow Switch. Thank you for your attention.Best regards,Diego

Well the PAW3399DM-T4QU it is the sensor of razer viper 8khz, whats the native resolution of dpi of this mouse? i mean the physical resolution where the mouse doesn't make interpolation to do a digital one.