Razer Support

Good afternoon the Razer Hammered Hyperspeed PlayStation licensed when it will be stock?

Hello, so just 30 minutes ago I was talking on discord to some of my friends and then I set down my headphones to plug in my phone then when I get back the microphone wouldn’t work. This was around 30 seconds of being away from the headphones. Audio still works and I have all the updates.Thank you. 

Please help I cannot received any OTP via SMS, every transaction here needs OTP but I can't received any OTP via SMS due to an error. I have strong network connection and I have restarted my phone's many times. Can't use 2F authentication for it also needs an OTP via SMS. WTF! 

When I try to register, I get a message that the product has already been registered, so I can't get the sound activation code 7.1.Please help me!

I purchased a Huntsman V2 Analog keyboard from Amazon in February 2024. Over the past weekend, while I was using my computer, the keyboard went dark and no longer works. I can’t find a link to assign my warranty claim a RMA number so I can return it. I was really enjoying this product before it went dark. Any help would be greatly appreciated.  

code is already used on my account, how to fix it? 

Is there a app for it because I don’t have a computer to modify the sound and lights since I got it for my PlayStation 5

Hi members (or observant Support staff).I am trying to update my email address as the old one is not current and is not accessible. Trying to update my email address results… in an email to the old email account in order to verify. Sigh. I have no 2FA set up so cannot use an alternative method of verifying my request. I tried to add my mobile phone so I can verify a change of email account address… but that cannot be done without access to the old email account, which I don’t have.For this situation the support webiste guides me through options and advises to contact support to resolve. However that link to support seems to have no option/category for updating an email address. This is CrAzY.Anyone able to advise?

I’m trying to purchase something in mobile legends but I can’t receive the authentication code. I keep on receiving this error. I already forgot my back-up key a long time ago and can’t view it as well. 

Купил наушники Blackshark V2 X в интернет магазине озон, пытался зарестрировать, а пишет что данный девайс зарегистрирован обратитесь в службу поддержки. Помогите зарегистрировать  

Hello!I don’t have access anymore to my phone number as well as to my backup codes.I need Razer assistance in that matter. Didn’t find the possibility to contact support that’s why doing it here.Thanks in advance!

I  bought a Razer DeathAdder V2 on Amazon a day ago, and I noticed immediately that the left mouse button is much harder to press than the right. It's very noticeable and has a higher-pitched click compared to the other buttons.Should I return it, or is there a chance it might loosen up over time? It’s frustrating, and I couldn’t find much information about this online.

Purchased in June 2022 so out of warranty!Device started displaying red flashing indicator (as per normal) so switched off and attached charging cable.The red indicator then reverts to normal operating (colours slowly changing). Shouldn’t this remain red to begin with?Firmware is current.Synapse shows the device is charging but it remains at 1%.I have attempted to clean the charging contacts and tried various USB sockets.Despite its age, the device has had relatively little use, probably a couple of hundred hours.Given its cost this is disappointing to say the least.Any advice/options please.

Good time of day. The product is registered. I received the activation code. I enter the activation code in THX Special Audio, but I get the error message "The entered code is invalid. Please try again." How do I activate the code in my case? Serial number 862426D13413634 Product Number RZ04-03240100-R3M1

When trying to register my recent purchased wired Blackshark V2 X , it said the device was already registered. I see this is a common issue with this device and wish to confirm my assumptions about. 

i just bought the barracuda x and the spatial audio activations key isnt working, it just says its invalid

I just opened my new razer naga v2 pro and the scroll doesn’t seem to work. I’ve tried to change settings for scrolling in synapse but the tension doesn’t change. I’ve tried both wireless and wired with 4 different usb ports and i’ve updated the firmware on both the wireless and the mouse. I have also tried to close synapse and nothing changed.

I recently bought the Razer blackshark pro V2 (2023) but i have trouble connecting it to Sypnapse 4. It shows: Device not found. I tried alot but there isn't much working. Any1 got any tips?

Razer synapse не видит мои наушники Razer blackshark v2 x, перепробовал все способы в интернете и ничгео не помогло, помогите!!!

Hello,After I received my Kraken v4 headphones from Amazon, I went through the entire registration process. After that, I should have received an activation code in my email to activate all the additional services through synapse, which I understand is part of the benefit of obtaining this type of product.Please, I need you to send me this code to my email.Thank you.Greetings,Enzo C.

Hi,I tried pairing my earbuds to my iPhone today, but only the left side one would light up, and the right side one would not. Last used it about 2 days ago and it was working fine, and suddenly today it does not. I have tried most of the support options I could find, like charging it through a computer, pairing it together etc, but nothing has worked. Is there any options or workarounds for this? 

So the day finally arrived, the death of my scroll click arrived as is famous for our beloved razer mouses. After 2 years and 3 months(yay no warranty!). I’ve tried the compressed air to try and clean it, dont really feel like opening it to clean it more thouroghly. Tried reinstalling synapse and also resetting profiles but no go. You hear the mouse clicking but nothing happens so i guess the module is broken.My question here is how come this isn’t fixed for so many years? I’ve used several other brands of mice but never encountered the scroll click to stop working. As this is a premium mouse i’m sad to see it break faster than a 60€ mouse for me, i really love the DeathAdder V3 Pro so i guess i have to buy a new one to get a working scroll click again.

Want to upgrade my razer keyboard and mouse which items are compatible to be use on the same dongle?

Hello, It seems I'm running into an issue with the listed .dll file. I've tried a number of fixes online, including reinstalling Synapse as well as many of the .Net frameworks. Wondering if anyone has a fix for this. Thanks

I own a Razer Blade 14 (2023) AMD laptop, along with a Razer Blackwidow V3 Mini Hyperspeed keyboard, a Razer Basilisk V3 Mouse, and a Razer Kiyo Pro webcam. I have also acquired a Logi Dock station and a 27-inch monitor, as my goal is to display my work on a larger screen. My intention is to connect my laptop to the Logi Dock station and have the keyboard, mouse, webcam, and monitor all connected through the dock. This is necessary because my laptop has a limited number of ports. Unfortunately, I have misplaced the original USB-C upstream cable that came with the dock station. Therefore, I would appreciate it if you could recommend an alternative USB-C upstream cable that is compatible with both my laptop and the dock station.