Razer Support

I want a refund on my recent topup as the SMS code is not working.  Please expedite this process as this has already caused frustration on my end. :) 

 Activation code doesn't work, razer blackshark v2 x   

I’ve tried everything i read on support but synapse still does not recognize the headset. I Have uninstalled and reinstalled synapse4 3x. I have restarted my computer everytime. The headphones load when I connect them to the computer, I thought it migh have been the cable. Nothing I so seems to get the device to be recognized. What should I do ? 

Just as the title says, I cant seem to get then to work and the firmware updater isn't recognizing them either.

I downloaded synapse 4 and when the app is launched the app loads keyboard presets. when the preset downloads were complete my keyboard keeps disconnecting (rgb off, and has to load presets again) then reconnecting again. I tried synapse repair, re-installation, tried to delete my device from device manager, tried older versions of synapse but nothing seems to work. link to videoPlease, I play fps games & I really need all the settings.PLZ fix

Hello to everyone,  Since I installed razer app on my new PC, everytime the app is running I cannot use the “Q” key on the keyboard.  I need to mention that I reinstalled the app multiple times but I have the same result. Also I did nothing on the app related to the keyboard so it should be by default.  If I close the app I can use the “Q” on the keyboard normally. Have any of you experience something like this?  Best regards,

I have recently dusted off my old orbweaver chroma for use. I am unable to use it with Synapse 3.0, as it isn’t compatible with that version. When I install Synapse 2.0 and run the program, it starts updating then crashes my WIN 11 PC. Has anyone been able to get Synapse 2.0 and the Orbweaver to run on WIN 11? The orbweaver default keys function fine, but I am unable to configure the keys so it is kind of pointless. Making it an expensive paperweight essentially..

Hello, I am experienceing flickering with the Razer Kiyo X camera. I have tried everything re-install windows/ drivers configurre settings etc etc. Is there any firmware update available or a workaround? Thanks in advance

Just got my Kiyo Pro Ultra. Love it so far but why can't I use my Synapse settings in Microsoft Teams? Teams recognizes my Kiyo Pro Ultra but I have a somewhat grainy picture and colors and lighting are off. No watermark (if activated in Synapse). Please don't tell me the camera doesn't play well with Teams. I read somewhere (with regards to the Kiyo Pro) that deactivating the preview in Synapse does the trick but it didn't. Alt least not for me. Tried different cables and different USB ports. Drivers, Synapse and Firmware (?) are up to date I guess. And I am running Windows 11

Blackshark v2 x aktivasyon kodum çalışmıyor e mailime kod geldi ama denedim olmuyor yeni bir kod alabilirmiyim

being a big fan of the viper ultimate for so many years, I have been wanting to upgrade and use the viper mini. how ever I am left handed and play that way. Does anyone know if i can get a left hand version of the mouse,  or if razer can make one if ask? 

I have had this headset for quite some time now and recently the ear cushions started to go after use for years, I found ones on amazon that fit great but they are not even close to the softness that came with the original design. Is there anywhere to buy that original design from 2020?

I ordered the Kuromi x Razer collection and accidentally ordered two keyboards but didn’t realize until they arrived. I must’ve checked out as a guest because my order isn’t on my profile and my order can’t be found when I try to start my return. I just want to return the unopened keyboard if at all possible. 

Hi there, When I change the Kiyo webcam settings in Synapse 3 such as pan, tilt, and zoom they work for 30FPS (both 1080p and 720p). When I set it to 720p/60FPS, the settings aren't applied. How can I enable these 3 settings while also enabling 60FPS? Thanks!

Hi, As the title says, my Basilisk stopped working properly. First time I noticed was with the PC turned off. As always, I let my mouse charging overnight but the next day, battery wasn’t charged. After some research and tries (repositioning the puck, changing usb port, etc) nothing works. I don’t know what to do at this point. It charges the mouse but just a few percentage and then stops. I noticed that it is the same that happens when the pc is turned off. By the way, in one of the last updates my scrol infinite wheel stop working properly. Yes, it changes from click to free, but the “free” it feels like it’s slowed and stops really soon, not like before. What can I do? Thanks in advance and I’m sorry for my posible mistakes since English is not my mother language.

Hi my activation code is invalid i need assistance i downloaded everything i need to and everything is ip to date 

Whenever I turn off brightness, to turn off the lighting completely, there is a small module that doesn’t turn off, it is still lit, dim red, the only way to turn it off is by completely removing power from it, like shutting down pc or unplugging the USB cable, this is really inconvenient. The issue is not with the app but I believe with the hardware. It is out of warranty and anyways, I bought it with Razer Silver so it doesn't have warranty anyways. LMK if you know how I can possibly fix this.

I lost my old 2-step authentication and backup code i forgot my back up code and i cand use my passkey for my payment i use 100 razer gold to use in my payment but when i proceeds it say no pesskey available but when i look for other i see a back up code so i want to know how to recover the backup code and 2 step authentication

 blackshark v2 x has already registered What i need to do?

hello, my viper v3 hyperspeed mouse not working after i changed battery , serial number is :632348H31106979help me for fix that, i checed other computer and tried a lot of nuw batteries 

Hey i ordered the Viper V3 Pro wireless and the hyperpolling dongle too. I tried many options from like youtube that had the same issue with connecting to it, but it cant find my mice. Please help me or i need to refund the hyperpolling dongle

Hi,I purchased the Razer Kraken headset 4 years ago. I lost the activation code. I kindly ask you to help me.

Hi there, I just wanted some clarity on changing my laptop battery as it is so swollen the trackpad buttons have stopped working.Can I order genuine razer parts? if so, where?And is there anything extra I need to look out for after I swap it? like bios changes,etc? Thank you

I’m looking for a headset that I can use both on my pc to play some games and also for some music listening on phone. And I’m thinking about Razer barracuda, because of their design. But I’m not sure should I buy a normal version or a X one, so I hope for your help. They both is around 90€. Also what’s the difference with Mercury edition? 

hello Razer team.. I had problem to register my Razer Black Shark V2 X. Messaage say "This product is already registered. If you did not register it, please contact Razer Support". I believe this product didn’t regester yet by comfirming with seller (authorized reseller), Please help.