Razer Support

Hello! I have this problem, when I register the Razer BlackShark V2 X headphones, it says that the product is already registered, although I haven’t registered anything yet, can you please help me solve this problem?

I am having an issue with my new headset. I have gone through everything I can think of. Device Manager, settings, everything. I used a buddies mic and it worked fine on discord but my kraken v3 x doesn't work well. I sounds like I'm being waterboarded. Synapse 3 doesn't recognize it and I cant find any audio setting for it on synapse 3. Please help

I have tried and followed every tutorial I possibly could and it just does not work at all. Firmware updater doesnt recognize when i plug in the dongle, razer synapse doesnt recognize my device. I have tried connecting it to my phone with jack and the mic works perfectly fine, but when I connect it to my pc I can only hear the sound, and when i try to listen to myself trough discord or windows settings it doesnt produce any noise. 

I just bought the black widow v3 mini hyperspeed 65% wireless mechanical gaming keyboard and was wondering how i know when the battery is fully charged? Thank you

Bonjour,  il y a un ans j’ai acheter un clavier Blackwindow V3 Tenkeyless . Aujourd'hui j’ai voulu changer les Switch  vert avc les switch jaunes or il m’est impossible d’enlever les switch vertes pour les remplacer Pourquoi ?(j’ai les outils pour changer les switchs)

My microphone isn’t showing up in my settings tab as an avaliable microphone, idk what to do since i’ve tried everything. It turns on and connects but when I try it doesn’t show up as a microphone even though the app works. When I check it in settings it just says “Drivers Unavaliable”.

Hi, I purchased a new hanbo 240mm. It is detected by Synapse perfectly and shows figures and can even change color. But Synapse force me to upgrade Firmwar in order to modify settings. And firmware update can not detect device. Please advice. I have tried to run in Safe mode and also changed the USB connection to other port just incase.Firmware update v1.2.0_r1Windows 10  

Hello, I bought the headset 1-2 months ago. At first I was able to use it without any problems, but since 3 weeks I can't run it with the dongle. When I plug the USB dongle into my computer I get the error “usb device not recognized”. There are many threads opened in the forum below, but people still haven't found a solution.  This headset is very expensive and it's really upsetting to have such a mistake. What do we need to do to make it work? link1link2link3

Greetings all,My Razer laptop (serial number BY1903A58605808) is experiencing several issues. The battery has swollen, the fans seem to be malfunctioning, and I need to reapply thermal paste to the GPU and CPU. I purchased the laptop from Amazon, and I live in Saudi Arabia.

I recently won a gaming mouse through the playstore and have the email saying order confirmed but when I check the order status I only get an error message. I can't seem to find a way to contact anyone to sort it out. Anyone on here able to assist? 

Nie mogę znaleźć kodu aktywacyjnego 7.1 surround sound do moich słuchawek blackshark v2x 

I just got a razer seiren v2 pro and I wanted to connect it to my ps5 but when I connect it my ps5 won't recognize it. So my question is can I connect it to a ps5 if I can what do I do?

Ich habe zu weihnachten das headset Kraken V3 Hypersense bekommen und will das 7.1 surround runterladen, aber er schreibt immer das er die seriennummer haben will. habe die seriennummer eingegen mit der ich sie auf meinem razer konto angegeben habe aber funktionierte nicht bzw keine andere nummer die auf der ganzen schachtel stehen. Habe auch in die beschreibung geschaut und sonst überall aber nichts hat funktioniert.habe jetzt auch noch zusätzlich wo ich mein gerät in meinem account regestriert habe, die rechnung hinzugefügt und hoffe ihr gebt mir eine neue bzw eine seriennummer die funktioniert. am liebsten wäre mir eine antowrt auf meine emailadresseLG manuel jancik (Naut0815) 

Hello! I registered a new headset I just got for Christmas and it didn’t appear in my account’s registered products. When I try to register it again it claims it’s already registered to an account. I have the product ID, serial number, date of purchase, and proof of purchase.

i cannot receive codes at razorgold in my messages 

только купил наушники и пишет введенный код недействителен 

Здравствуйте! Код активации THX spatial audio не рабочий. Ошибка "Введенный код недействителен. Повторите попытку."Hello! The THX spatial audio activation code is not working. Error "The entered code is invalid. Try again."Серийный номер AC2423D25301425Номер продукта РЗ04-04430100-Р3М1

Hi all, I reinstalled windows and installed synapse. I'm trying to change the values of the standard buttons to mine, they glow green, but in the game and everywhere the buttons have the old defaults. What am I doing wrong? 

Just got the headset, worked amazing, sound and mic is great! BUT when im on discord all other sounds are garbage, spotify, games, vidoes etc and i mean terrible. Why is this issue happening? 

Hello, I have a problem with the Synapse software. I’m using the [Cobra] mouse and have remapped the buttons. Sometimes it happens that something suddenly freezes, and one button starts spamming continuously. I can’t stop it in any way except by restarting the computer. I’m not sure how to resolve this issue.

i cannot find a way to fix my microphone playback on my razer kraken v3 x and im watching videos with people with the mixer, enhancement, mic, lightning, and sound??

I recently deleted my authentication app and when I installed it back, the codes on it were gone and I had no way on recovering them back . I've lost access to my authentication app codes and would like assistance with disabling or recovering the authentication method. 

I recently deleted my authentication app and when I installed it back, all the codes on it were gone and I had no way on recovering them back. I need assistance on disabling or recovering the authentication method. 

how to remove the 2 step verification because I can't receive an OTP from razer and I also want to remove the back up code I came here because the customer service of razer gold is slow to reply I hope you can help me thank you

Hello, I just purchased a new "Razer Basilisk V3 Pro" mouse and wanted to buy its charging station "Razer Mouse Dock Pro". I've connected everything to my computer and replaced the mouse ring with the one provided with the "Razer Mouse Dock Pro" charging dock. However, I'm unable to charge the mouse when I place it on the charging dock, even though I've updated all the drivers for the mouse and dock. So, I've been at this for 3 hours and nothing works. If I could get some help or explanations on how to resolve this issue, that would be really cool of you and I would be very grateful.