Razer Support

hi i m considering changing the nari ultimate i have because the dongle doesn t work any more.i was thinking about kraken prov4 but..if the support doesn t replace dongles should i change brand ? like for keyboard mouse chorma firefly etc.. ? best regards 

I bought this mouse years ago and it was one of the beast mouse I ever had, mostly because the Mouse grip type made it easier to grip the mouse but the problem is The Scroll wheel, the scroll wheel started to glitch out, when I try to turn the wheel up or down it just moves it the opposite way I took care of this mouse and keep it clean but sense the wheel dose not want to work with me I don’t use it, I went back to a wire HYPERX mouse just because the scroll wheel works.  Question Is can I take my mouse somewhere to fix the Scroll Wheel If Not then why do I have it  

hi, i have problem, i have signed up at razer id, get the activation code for 7.1 surround sound on my email. and when i enter the code, i got the sign that this code is invalid, why like this? i payed money for you, signed up, get the code, but cannot use 7.1 sound

I'm trying to create a macro in Razer Synapse that triggers two keys (ADS + Hold Breath) with specific key presses and releases. I spent an entire day trying to configure this macro, but the software is so confusing that I have many questions for your product managers. From a UX perspective, Razer Synapse is incredibly frustrating!Can you explain why there is no "while holding the key" option? Why does the macro script the key release, but nothing happens when I release the key? I need a macro that, when the right mouse button is pressed, holds down the two keys [ and ]. When I release the right mouse button, the macro should release the two keys ([ and ]). How can I achieve this?

So I was playing around with the macros in synapse and couldn’t get it to work.I want to set up a macro that can input a down input on press, a continuous loop of down inputs of two keys while holding the button and and the respective release key inputs after I release the button.Something like:Press rmb → press input “a”, when holding rmb continue to do the press input of keys “a” and “b” with 0ms delay, on release of rmb do release input of key “a” and key “b”.But setting up a macro only give you the options of: play macro once, play it multiple times, toggle continuous loop and continuous loop while holding, the last option being very weird because it just replays the inputs in macro and if you add a release button it will replay that too, releasing rmb with this option doesn’t add a release to the key itself. So I was wondering if i could have this continuous while holding macro that ONLY REPEATS THE PRESS of a keystroke (when holding rmb) and th

Is there any way to tun off the audio equalizer for my RAZER BLACKSHARK V2 HYPERSPEED in Synapse??

Just order the viper mini signature edition.But I didn’t see my order in my summary.I didn’t get any email saying my order is confirmed.And my money in my debit card disappeared.Please help me. Tried to contact support but don’t know who I should contact

I saw some other similar complaints but nothing to actually solve the issue I am having. So I have the USB C ran from my computer directly to the little dongle holder that came with the Viper. In the middle of use it just stopped working so I figured the mouse must’ve died but I did note that I didn’t get a low battery notification from synapse. I plugged the USB-C directly into the mouse and the little red sensor light came on but is much dimmer than usual and synapse wasn’t recognizing the mouse and after checking my device manager it doesn’t seem my PC is recognizing it either. That same port still is working for other devices and changing ports doesn’t fix the problem. Using a different USB cord doesn’t fix the problem. Another detail that might be important is that after holding the power button, the sensor light comes on but is very dim as previously mentioned, but it does not stay on for more than a minute unless plugged in. I updated t

I have a Razer Blade Pro 17” 2020 and Razer Blade Pro 15” 2021, both of which are now reaching that age where they could do with the thermal pads and paste replacing, however I can’t find any information about what thicknesses of pad it takes as it seems like Razer don’t like publishing that kind of information. Does anybody know what thickness of pads are needed? Thanks.

Good day I bought a Razer Huntsman V2 Analog, it works great, except that my xbox controller with adapter no longer works. because the keyboard is not only recognized as a keyboard but also as a joystick and as XBox 360 controller and thus prevents everything so that I can use my normal XBOX series X controller, I have also changed it in the controller settings, have tried everything in the settings but it helps nothing. I hope you can help me with this.

please my wife ordered $100x4 and when the codes are delivered,it turn out to be $10.. please check 

There was an unexpected error. Please reload the page and try again. What i must do? I send ticket in Razer Support, but i haven’t  supports reply.  

As I say, today I installed Windows 11 and since I did my microphone picks up my voice to the minimum, I've tried everything, searched for everything and contacted everyone, but I can not find a solution, even let me return to Windows 10.

I have a software dedicated for my audio in games, especially Call of Duty, and Razer’s Synapse equalizer messes up my audio and I can barely hear anything.So my question is, does anyone know how to completely turn off the equalizer settings for my Blackshark V2 Hyperspeed??

I lost access to my email and phone because they are old, now I can't receive the two-factor authentication code or change it because it also asks for the code, and I also don't have a backup code, and Razer support doesn't give me a solution, and And I have a balance in my account and I can't use it because it asks for authentication, can someone help me? 

I’ve had My Trinity for a few years now. I bought it to replace my Hex, and use the 7Button panel almost exclusively. But I see nothing in Support/Parts about how to replace a worn out side panel.  So I was wondering if I was overlooking something. I would be happy to buy a replacement side piece either individually or the set. As I have used this one to the point I have about rubbed the numbers off the mouse. Seriously. If you don’t provide them, I think you should.The Naga Hex was a Unique mouse, to this day I have seen nothing quite like it, and I think you all have made a mistake in not continuing to support that design. Best Mouse I’ve ever had, and since I would only even buy a Razer Mouse.  Not Shilling just true. TY for your time. BB. 

Does anyone know where I can get a battery for the Blade 16? I cannot find a single one on eBay they are all for the 15s. Thank you!

I bought the Razer V2 HyperSpeed ​​device and I am very happy to use it on the computer, but when I connect it to my phone via Bluetooth, the sound is low and it turns off after a few minutes. I am very upset that this device, which I bought because I can connect it to my phone, is in this condition. Should I send it to technical service? Does anyone have the same problem? Also, there are no headphones in the Razer application on the phone. Will there be an update? If it does, will it be fixed?

i have my headphones plugged in with the cable and they randomly get really quiet after being plugged in but still can change volume and stuff and i have to unplug the headset and plug it back in to get the volume back to normal, please help

So I’ve had my Baracudda X for 2 years now but these issues has been a prominent issue for me ever since I got the headset. At first i thought it was a problem with the drivers of my laptop but upon buying a new laptop, the problem with the microphone cutting off during mid sentences, as well as the dongle producing static sounds in just minutes of using the wireless dongle, all problems still happen. what can i possibly do to at least make the mic useable because I am fine with using it via 3.5mm jack. 

I didn't get the code to activate the razer 7.1 surround soundDidn't come to my e-mail address 

Hi guys, I bought this product from a Hungarian website, Emag. The first was to immediatly plug into my pc, but the mouse can not be recognized by the Synapse program and cannot be registered based on the serial number either, because it said the product already registered. 

greetings , i just clean installed my windows and i cannot activate my 7.1 sound . I tried to enter the old activation code but it is “not valid” , the code is correct . I also tried to resend the code but didnt work .

I can't seem to get my 2-Step Authentication code via SMS whenever I try to purchase something in Razer Gold or update my mobile number. This may need my mobile number to be updated but this can't be done due to this 2-step authentication issue. Can you please help me with this? Thanks

Я пытался подключить свои наушники, но мои наушники уже были зарегистрированы, хотя я этого не делал, помогите пожалуйста с этим.