Razer Support

My Kraken X V4 arrived today, and the headset and microphone are working fine. I cannot, however, get side tone (mic monitoring) to work at all. I’ve installed the latest version of Synapse, and have enabled “Mic Monitoring” on the “Mic” tab, but I cannot hear myself talking, no matter what I try.Is my headset faulty, or are there additional steps required to get this working?Hearing my muffled voice through the headset ear cups is really off putting, so I need to have my voice fed through to the headset.Thanks

Hello,My razer basilisk ultimate no longer works wirelessly,the USB key is connected directly to the laptop by USB, I turned it off and on several times but same problem, I tried to repair the mouse with the USB key using (RazerMousePairingUtility_v1.00.05_r2), it indicates that the pairing was successful, but when I unplug the USB cable from the mouse, it does not work,when I connect the USB cable between the laptop and the mouse, it works fine, I deleted synapse and redownloaded itfrom the razer synapse website, I also tested on other PCs but still the same problem,Does anyone have a solution?Thanks a lot in advanceTidjy

GOOD AFTERNOON SURROUND SOUND CODE 7.1 IS NOT WORKING,CAN I GET ANOTHER CODE ?

Hello.I've just baught the mouse viper v2 pro. I have been trying to make it work for a few days and it's impossible. I deleted the synapse 3 and replaced it with 4. I also tried to use it with my laptop nothing. I tried every USB port and they don’t work tried to restart my pc with the dongle in and they just won’t connect. What the hell should I do with my "wireless mouse" that only works with a wire? :D

Title mainly. My cat tore the original windshield it came with. Are replacements being sold by Razer or can I get any generic windshield foam and it'll do? If generic does someone know the size?

why razer kishi v2 ios i cant use for iphone game the street fighter4 formapple store

I recently bought another razer kraken v3 after my other one stopped working and a couple days after  I got it, it stopped working and  I got a notification saying, “USB device not recognized: The last USB device you connected to this computer malfunctioned and windows did not recognize it” and I don’t know what to do

Today my headset sound quality was significantly worse, it sounds like im inside a bucket or under the water when im in CS2. I literally have no clue what could’ve happened. Can somebody help?

Hello I've seen your post regarding the activation code I'm also having the same issue where as the product is already in used. I will send you the details.SERIAL ID: HN2121D13403552PRODUCT NUMBER: RZ04-03240100-R3M1DATE OF PURCHASE: 2024-11-11  

Anyone know if you can fix the mouse wheel on a Deathadder Elite if it stops working? Used to click when I scrolled it but just now started spinning freely and no longer works...this is my 5th broken Razer mouse...

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I bought a razer deathadder v3 pro around 3 weeks ago, and a week ago synapse 4 started to send me the "Low battery warning" message when my device is not even close to being at 30% let alone 0%. It sent it at 97%, 89%, 84%, 74% and so on. I have tried to factory reset my mouse yet the message still appears. Would like to get some help on that matter. Thanks.

HI I REALY NEED RAZER SUPPORT BUT THEY ARE NOT REPLYING DOES SOMEONE KNOWS ENYONE FROM THE COMPANY? 

Hello,My Razer viper mini se randomly disconnects from the dongle.  There will be times where it will work without issues and then it will just disconnect.  This is very frustrating as I have not experienced this on my razer viper V2. Firmware is up to date on the dongle and the viper mini se but still experiencing this issue.  What fix can be done to resolve this frustrating issue. 

I have Razer Blade 15 Advanced Model (Mid 2021) - RZ09-0409 and when I bought it from the Razer store in Vegas, they told me I could upgrade it to 64 with no problem.Fast-forward to today I finally bought the Crucial CT2K32G4SFD832A 64gb kit (2x 32gb sticks) and after installing them it goes to the Razer Logo loading screen, loader spins almost all the way around and stops, waited a couple of minutes and nothing happens. Installed the OEM Samsung RAM and boots up no problem.What is the problem here, am I missing something? 

Hello there, can you please assist me and tell me what to do more to PAIR the mouse viper v3 hyperspeed with the razer hyperpolling wireless dongle? … both are connected directly to PC, windows is up to date, synapse is latest version. Thank you  

What is going on with Razer Gift Cards having damaged PINs? Some weeks back, I bought a $200 giftcard that had the last few digits of the PIN missing/damaged when the back was scratched off. I went through the whole sluggish back-and-forth with support and they took close to a week to get back to me. Their so-called “higher-support” ended up emailing me the full PIN that was damaged, except due to timezone differences, I was not able to use the newly emailed PIN until a few hours later and when I tried it said someone already redeemed the PIN. Keep in mind that prior to getting emailed, I was constantly asking about the PIN and was repeatedly told that it had not been used yet, only upon being emailed the PIN from razer support did this happen. I was then told to file a police report for a mess that was essentially made by THEM, and I’m still in the process of doing that.Now it happens again. Just bought another card, this time I made sure to scratch the back

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

When I bought a Razor mouse, I installed the softwares that came with it including THX Spatial Audio. I ended up accidentally deleting the applications and now my laptop’s audio isn’t working regardless of what I do. Is there anyways to fix this or reinstall the applications?

Who can help me, my bought a Razer gold gift card $140, I mistakenly scratch off the middle numbers of the card. How can I get it

I mistakenly scratch off digits on my razor gold gift card please I need help it is a total of 1300 value of gift card,kindly assist me please 

I use my Razer Basilisk Ultimate for some time now.But when since a few days my loading dock won’t charge my mouse, when my PC is shut down. Charging via USB is active (tested this with my smartphone, it is charging on that port when my PC is shut down), but the dock wont charge my mouse. If I set my PC in sleep mode it works just fine, mouse loads and is blinking in red/yellow/green fitting the charging percentage.How to fix it, so the mouse is charging when my PC is shut down too? Liked to contact support, but couldnt find a support line for europe

I want to buy a sleeve for my razer blade 18 inch 2024 model...which official razer product will fit this please?