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42735 Threads
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JADEMiddleGreenbit303
posted in Razer Support
Keyboard replacement parts

Hi I have the huntsman mini and I lost de degree raiser is there any way to buy a replacement?

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1 year ago
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Dtiny21
posted in Razer Support
razer kraken kitty headset

I got the kraken kitty headset for Christmas and for some reason when I'm play warzone(i play on pc) the headset will cut off and on I haven't had them long and haven't used them a whole lot or know a lot about them so if anyone is able to help me out pls let me know

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1 year ago
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AC2151D11607207
posted in Razer Support
Code 7.1

Cześć, podczas zdrapywania kodu aktywacyjnego dla dźwięku 7.1 zostały zdrapane 3 cyfry. Czy mogę znaleźć ten kod w inny sposób?

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1 year ago
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Skullmeister
posted in Razer Support
Huntsman Elite led random flickering after firmware update

Hi, I reinstalled my rig with windows 10 fresh install yesterday and downloaded synapse, and it told me there was a firmware update for my keyboard, so I updated. Since then I have got the led strip along the front of the wrist pad is randomly flickering white and off then on again to the set colour. I tried shutting down synapse and thats not made any difference. There is obviously some thing wrong with the Firmware update? Can anyone tell me how i can either roll back to the previous firmware or how i stop this flickering as its distracting and very annoying! appreciate any assistance! driver version i am running is 10.0.15063.0 thanks

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1 year ago
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austinheimer
posted in Razer Support
Razer Huntsman V2 Analog not working.

I'm typing this on my old Logitech keyboard. I have had my huntsman v2 for a few months now with no issues. Then it stopped showing up in synapse but worked overall still. Today I decided to try and get it to show in synapse again, did the uninstall and reinstall with the drivers and it worked... for about 5 seconds then just stopped responding but was still lighting up and showing up in synapse. I followed the youtube video for how to "fix" this and it is now in demo mode. Tried to follow the video for how to get it out of demo mode, and it did nothing. I have been fighting with it for about an hour or so now and I'm very frustrated and confused. It shows in my settings under mice and keyboards but not in the device manager under keyboards, only under HID. What can I do to fix this?

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1 year ago
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everIVORYVividAuburn435
posted in Razer Support
Kiyo Struggles with Teams

Hey, the Razer Kiyo is quite pixelated on Teams and always has been, and today Teams can't even recognize it's there. I have updated Razer Synapse. I have updated the firmware. No change. The other threads on this that exist already don't seem to have any more information.

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1 year ago
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GreenDaMan2024
posted in Razer Support
Headset Issues

Hello, I have a Razer Kraken Ultmate headset and it is making buzzing sounds. Please help If needed contact me via xbox Xbox: MarkGaming12699

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1 year ago
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VeeeVee
posted in Razer Support
Bass Boost issue

i recently got my headset, everything is fine until i start playing valorant the audio hurts my ears and the issue only occurs with valorant at first i thought it was the game however with different headphones it works perfectly fine and razer synapse is unable to recognize my headset thats all. I was just wondering if there was anything i could do to lower the bass boost.

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1 year ago
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RoberTekoZ
posted in Razer Support
Deathadder v2 Pro doesn't turn on

First Razer mouse I buy, brand new, doesn't work. The switch at the bottom seems faulty. At first it was connecting for just 2 seconds, then randomly turning off when I moved the mouse. Now it doesn't turn on at all. Bluetooth seems to have the same issue, but it only works if I put my finger on top of the switch at the bottom. I updated the drives and installed all the software, but it 100% seems like an hardware and design issue. Really bummed.

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1 year ago
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butapowerInsider Mini
posted in Razer Support
RMA Limbo

RAZER BLADE ADVANCE MODEL 15 2022 I have been very patient with razer for sometime now. been having the same issue since november, did all their technical support to no avail, sent it to RMA in January and was sent back "fixed". when i got the laptop it was still the same issues over and over again. I sent it back for "white glove repair" now it has been 10 days since it arrived at their warehouse, and I havent gotten any update, all they are saying its being processed. I need to know where is my laptop! this is a $3000 laptop, and this is the customer service they can give? Mind you, in my 1st RMA, I waited for a 1 week to get my RMA number, even though they said 48hours, and thats me constantly contacting them for it. on my second RMA number the same thing. When the Package arrived in their center, I waited 2-3 days, and then called them and they JUST SAW it arrived in their warehouse and scheduled a pick up. Now their chat function support is not working anymore

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1 year ago
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Fireball40k
posted in Razer Support
Huntsman V2 Analog - @ key not working

I have a UK-layout Huntsman V2 Analog and the apostrophe @ key stops working from time to time. It seems to be the only key that is affected and will not work in normal or shifted state. This seems to be a mapping problem, not a fault with the key itself. Any ideas on how to fix this? Thanks

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1 year ago
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beefsupreme99
posted in Razer Support
Razer Blade Pro 17 (2015) Black Screen, no video out - Request Bios and Drivers

Hi. My razer has black screen, no video out, but the keys are lit and the snake logo shows on the trackpad screen. Any pointers? Totally new to Razers... ------------------------------- I'm looking for a few things, but razer's website says my laptop is too old to help me...: Product Number is RZ09-01172E51 (Can't find anything for this Product Number in google.) 1. I'd like help finding the bios files, flashing programs, and instructions. 2. I'd like for a way to get all of the drivers as well.

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1 year ago
frontfuturePeach835
frontfuturePeach835Insider Mini
posted in Razer Support
How do you connect the Viper V2 pro on macbook pro m1 since theres no normal usb ports?

I'm wanting to get this mouse soon but I'm wanting to make sure I can actually use it.

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frontfuturePeach835
1 year ago
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c0ntrol1144
posted in Razer Support
Razer Nari Wireless: Stutters and crackles

My Nari wireless headphones stutter and crackle in normal use and have for the last two years. Two years ago when they started to crackle, buzz, and stutter whether something was playing or not I contacted support and was handheld through the usual uninstall-reinstall, which did nothing. That was left unresolved since they weren't still under warranty and the representative had no other steps to help me. The headphones still have this issue, though its only gotten more persistent. Lately they've started stuttering every 2-4 seconds no matter what is playing. Am I shit out of luck on yet another Razer product or has some solution been found? The only related thread I found was this.

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1 year ago
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PhilTheMusician
posted in Razer Support
Razer Synapse black screen

Hello, I hope you are well, When I start Razer Synapse I get a black window with no content. I tried to uninstall and reinstall Synapse. Same thing. I use Windows 10 22H2 build 19045.2486 I updated the firmware of the camera. Same thing. Can you help? Have a good day

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1 year ago
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NimblehandsRufus
posted in Razer Support
Razer Orochi / Synapse Profile Creation Bugs via Bluetooth

Hi everyone! I'm running into this issue with my Razer Orochi that I bought for work purposes where when used via Bluetooth it keeps creating numerous default profiles. I seem to be able to replicate the issue when the laptop goes to sleep it creates a new profile...that being said it doesn't do it all the time. My cousin is also running into a similar problem both with the mouse and the Razer DeathStalker V2 Pro when connected via BT (he's using the two peripherals for his personal and work combo). Is this a known issue and if so, does anyone have a workaround? I've scoured the forums but I don't seem to be able to find anything in respect to a solution. I've uploaded screenshots of the number of profiles generated.

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1 year ago
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VanityFox
posted in Razer Support
Kraken Kitty disconnecting and reconnecting while Razer Synapse is installed

I'm having trouble with my Kraken Kitty headset, it will periodically disconnect and reconnect with increasing frequency. The issue gets worse and worse the longer you try to use audio. It switches from Speakers (Razer Kraken Kitty Edition) to Speakers (THX Spatial - Synapse) when it disconnects, going back to Speakers (Razer Kraken Kitty Edition) once it connects again. They are about 3 years old and haven't given me an issue before, they worked fine on my old rig and worked fine on this new build for about 6 months. Fixes I've tried: Updating Razer Synapse Removing PSU extension cables and using only the stock cables (thought it might be insufficient power to the USB hubs) Uninstalling Razer Synapse (this worked but obviously I lost my RGB control) Reinstalling Razer Synapse (all was well for about a day, it is starting to cut out again) The Kraken Kitty works fine on my husband's PC, his regular Kraken works fine on my PC Any help would be appreciated! I currently have Synapse un

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1 year ago
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Vaanderfell
posted in Razer Support
Need CMOS battery for RZ09-0369BE22

Hey, I need a CMOS battery for a RZ09-0369BE22 laptop. If my laptop has been off for more than 5 minutes, it does a full hardware check on boot, and does not maintain system time. As near as I can tell the connection is proprietary. Does anyone have any leads onto this very specific battery? ps: yes I can solder a new battery onto the old lead. That is the backup plan.

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1 year ago
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fr1tzz
posted in Razer Support
leviathan v2 x with subwoofer

i have a dumb question.-. can i use leviathan v2 x with sub or subwoofer just use with leviathan v2 ??

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1 year ago
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H7F11-34XYS-ME187-QMZQL
posted in Razer Support
Enable to choose an output device for 7.1 surround sound

I have an issue with my monitor that I had to shut down my PC directly from the button, after one week I opened my PC and everything looks weird like the date and time froze from last week and more importantly I was asked to loggin into my 7.1 Surround Sound, the key number was already written I only had to enter the password which for some reason it did not log me in until like after the 10th try and after changing the password When I finally logged in, it asked me to set up the surround sound like it was my first time! I followed the instructed steps through the software and Razer website, YouTube you name it but I still cannot select the output device to turn on the surround sound + there is no audio when I select 7.1 Surround Sound as a default device. There is a pop up msg that says that I need it since it comes with THX Spatial sound, however I never purchased or used THX before! I tried to use THX through Synapse software for gaming but the sound is so terrible! I wish to

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1 year ago
S
sverri
posted in Razer Support
Razer Blade 15 (early 2020) in boot loop

My Razer Blade 15 (early 2020) lately started acting up. It takes forever to boot and the clock shows the wrong time at the time of boot. From what I can read it would seem that I the problem is the CMOS battery. Does anybody know which battery I should get so as to replace the worn out battery? Very disappointed in Razer. I tried getting in contact with their support department via mail, but they just turned me away on basis of my computer not being covered by warranty...

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1 year ago
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OdenSpark72
posted in Razer Support
Just received my Razer Edge. It has different specs that advertised.

The RazerEdge handheld is showing 6Gb of RAM in both apps and in the OS, and the SOC is showing as the Snapdragon 888. So far, it doesn't appear to be displayed as the G3X Gen 1 anywhere, and the 6GB of RAM is less than the 8GB advertised.

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1 year ago
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Evandj
posted in Razer Support
Razer Deathadder V2 Pro

Hello, I have bought a new Deathadder V2 Pro, I already had a Bassilisk wireless mouse with a charging station. So when I plugged in the dongle from that was included with the Deathadder the Bassilisk stopped working, if I use the dongle that came with the Basilisk the Deathadder would stop working. For both of them to work without always having to change the dongle in the loading dock I have to plug in the Deathadder dongle in a usb port and the Bassilisk dongle in the loading dock. Today I got a message saying that the Deathadder needed a firmware update, so I did the update and since then it stopped working wireless, it seems like the dongle from the Deathadder seems to be losing its connection, it makes a noise like when you remove it from the usb port and plug it back in. But I don't pull it out, it's the same with all usb ports on my computer. The only way for the Deathadder to work is to plug it in my computer with the usb cable that was connected to the loading dock. I do

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J
1 year ago
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geoHollywoodCerise828
posted in Razer Support
Synapse

Efter at have downloadet synapse kan jeg ikke starte den.

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1 year ago
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ANASPAN
posted in Razer Support
Razer Leviathan Subwoofer replacement rubber legs?

Because of a recent move, I'm afraid two of the four rubber (pads? nubs?) from the Leviathan's subwoofer came unstuck. The adhesive no longer works and they're scratched and damaged beyond repair. The subwoofer and soundbar still work just fine, but I'm going to need replacements for the rubbers, which I couldn't find on Razer's website. If anyone knows where those can be found and has any idea as to how to stick them back effectively, it would be much appreciated. Thanks in advance for your help.

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1 year ago

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