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42749 Threads
Z
ZeeshanKhan.
posted in Razer Support
Wallet has been disabled how can i reopen my wallet

When i open ma razer gold account and try to reload my account it shows that my wallet has been disabled

4
Razer.Speedcr0ss
1 year ago
K
Kensuld
posted in Razer Support
Razer central black screen cant open synapse

I have recently upgraded to windows 10 (dont flame me on this, got a new pc thats all). I did all my windows updates and i use razer ornata v3x and razer basilisk v3. I want to configure my settings but i cant open razer synapse. I installed .net framework and i tried reinstalling like 4 times already. any help ?

0
K
1 year ago
StylishGhosts
StylishGhosts
posted in Razer Support
Razer ticket with no support

I've been waiting for gold&silver support to look into my ticket but It's been over a week and I still get no reply from the tech support. I wonder how much time it takes for most people to get their ticket answer my a support representative? my ticket ID: (*Omitted for security purposes)

3
Razer.Speedcr0ss
1 year ago
FATHERRRO
FATHERRROInsider Mini
posted in Razer Support
Active code THX special Audio

I need active code on my new Razer Kraken v3 Pro to the THX spacial Audio

0
FATHERRRO
1 year ago
F
funIndigobuzz681
posted in Razer Support
My tws on the right doesn't work

, it's very difficult to charge on the right. and if it is charged for example 30% when I charge it for 1 hour the percentage actually drops and turns off so it can't be used. how to fix it ???

0
F
1 year ago
K
KoanMan
posted in Razer Support
Deathadder V2 on a Mac?

Hi, I have a Deathadder V2 wired connected directly to the Mac running Monterey 12.5.1, but the Synapse 1.88.20 software (updated) cannot see the mouse and says "PLEASE CONNECT A RAZER SYNAPSE ENABLED DEVICE". I have tried unplugging and replugging, different USB ports, restarting the computer... not sure why it is not visible?

4
FiszPL
Vanguard
1 year ago
A
acidrain024
posted in Razer Support
Razer Nari Ultimate Dongle disconnects

Hello, Today, when I turned on my Nari Ultimate Headphones, they constantly connect and disconect from the dongle. I've restarted the PC multiple times, checked the default audio settings, but I still keep loosing connection. They are about 1 1/2 y/o. Last night they were working fine. Thanks in advance for the help. J Blanch

1
Razer.Speedcr0ss
1 year ago
FATHERRRO
FATHERRROInsider Mini
posted in Razer Support
ACCESS TO THX SPATIAL AUDIO

I BUY A NEW RAZER KRAKEN V3 PRO AND I DONT HAVE A FULL ACCESS TO THX spatial Audio

1
Razer.Zionzedd
1 year ago
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byteTaupeGraygreat480
posted in Razer Support
Razer Synapse 3 not detecting my keyboard

FIXED by uninstalling Riot Vanguard!! Hi I just got a Razer Blackwidow Tournament Edition Chroma V2 (yellow switch) keyboard and I tried to connect it to synapse 3 but the program does not detect my keyboard on my main PC(Windows 11) at all. (It was detected on my laptop with Windows 10) I have tried a few ways to solve 1. restarted pc 2. reinstalled synapse 3 3. repaired synapse 3 4. tried a different USB port 5. uninstalled the keyboard from the drivers 6. check if this keyboard is compatible with synapse 3. (since it worked on my laptop ig it is compatible anyway) Is there any other way you would recommend me to try it? I am not sure if it is related but the visualizer works.

4
B
1 year ago
T
todayaeroLightYellow564
posted in Razer Support
[FIXED] Razer Lancehead logical buttons 4+5 not working

The logical mouse buttons 4 and 5 stopped working sometime in the last two days. If I assign another function to the physical buttons on the side of the mouse, they work fine. If I assign 'mouse button 4' to the right mouse button, it stops working. So the mouse simply stopped generating the events for 'mouse button 4' (and 5). Synapse is up to date. Any solutions? Thanks in advance.

2
Razer.Zionzedd
1 year ago
Y
Yamnm
posted in Razer Support
About sleeve of Razer book 13.4inch

which size of the sleeve should I choose for the Razer book 13.4 inches?

0
Y
1 year ago
L
Lane0313
posted in Razer Support
Best Razer headset for PS5

I'm looking to get another headset preferably wireless and don't know which is good for ps5.

1
Razer.Zionzedd
1 year ago
C
classicnetwork371
posted in Razer Support
Razer Man'o War Headband rail replacement

Both rails on the Razer Man'o war headset broke today. The pad is fine. I don't see replacement parts on the Razer website. Where can I get replacement rails from?

1
Razer.Zionzedd
1 year ago
J
jcgo9355
posted in Razer Support
Blackwidow V3 Pro - Bluetooth connection question

I recently purchased a Blackwidow V3 Pro. While everything works well, it's a bit annoying when switching between devices. It always takes 5~ 10 seconds to switch between devices (e.g. when switching to bluetooth I would be watching the bluetooth light blinking for like 6 seconds to establish connection). Is it my keyboard being faulty or is it just razer doesn't have good bluetooth connection? the logitech G915 I had switches between 2.4ghz and bluetooth essentially instantly.

1
Razer.Zionzedd
1 year ago
S
solositeJet025
posted in Razer Support
I accidentally got my phone stuck on Bootloader Mode

I accidentally got my phone stuck on the screen with the options of Restart Bootloader, Unlock bootloader [Disallowed], Recovery mode, wipe user data, and Power off. I don't know what to do since I'm entirely new to android phones and do not have experience with this screen. I want to get to my regular phone mode with all my apps but I don't know what any of these choices mean.

1
S
1 year ago
H
Hampan10XD
posted in Razer Support
Nari ultimate Battery Life

Recently i've been noticing a massive decrease in my headsets battery life. I have always charged them when I'm not playing, but I can't anymore. I leave them to charge over night and the next day, they state on the software that they are full charged. But when I start gaming as you do, they suddenly after about 2 hours have been depleted of all battery life. I have RGB off, haptics are also off. THX spatial mode is on but I dont use it that often. Im dissapointed and feel scammed to have payed 200 bucks for headphones that wont last a year, I also use razer keyboard and recently got a razer mouse. They work perfectly and i've been using the keyboard for over 4 years. But the headset was a big dissapointment. Any ideá if I can get this problem fixed?

0
H
1 year ago
2
2232005
posted in Razer Support
После поднятия и опускания мыши с коврика, курсор начинает подергиваться.

Иногда когда играю замечаю что после поднятия мыши и возвращении её на коврик, курсор дергается очень быстро на одном месте, если сделать движение мышью то дрожь пропадает но скоро вновь может произойти похожий случай.

0
2
1 year ago
T
toadsponge
posted in Razer Support
NO Serial Number on Keyboard

I have a Razer Blackwidow V3 Pro that is having issues. However I cannot open a ticket because there is no serial number on the bottom of my keyboard, at least nothing that is explicitly called that. I don't see any way to even contact support without a serial number, so I am posting here instead hoping support sees this and can contact me. Much of the text on the bottom of the keyboard is in Chinese (I am guessing), so maybe it is there but not legible to me. I don't see a way to attach a pic or I would, as it gives me an error when I attempt to upload a picture. I bought the keyboard from Amazon. Some please assist, this is very frustrating! Thank you.

2
T
1 year ago
B
bestBegoniaville665
posted in Razer Support
[Synapse] Naga V2 Hyperspeed, can't configure anything after firmware update.

So i got my brand new Naga V2 Hyperspeed today, was trying to set it up on Synapse v3. The basic mouse functionalities works, but... It wasn't recognized so I updated Synapse just before I plugged it in. It showed up on Synapse, but noticed no configuration could be changed on the 2.4Ghz mode with the dongle. Saw a message for firmware update were needed at the bottom so i went and downloaded the update from the support page: NagaV2HyperSpeed_00B400B5_FirmwareUpdater_v1.01.00_r2 this version specifically, noticed thjs was released today tho. Shut down Synapse, then Ran the installation guide and updated the Dongle and the Bluetooth separately successfully. Restarted the PC after it. Synapse started behaving strangely after it, not recognizing the device when plugging it in, only when you actually restarted the program it could show up some times. Swapping to bluetooth mode, the green loading circle were loading then getting stuck on a small percentage. Those times it actually did appe

0
B
1 year ago
M
Mili-HoRiZoN
posted in Razer Support
disabled wallet

hello i got error in my razer account which it says my wallet is disabled. could you please help me how can i fix this ? thank you https://ibb.co/KhjNwHy

0
M
1 year ago
R
rushPurplePluminsight938
posted in Razer Support
Razer Blade 14 Oculus Rift - Slow

Hello I bought a Razer Blade 14 AMD Ryzen 9 5900HX with an NVIDIA GF RTX 3070 to finally have a lot of power (albeit mobile). Now I want to connect my Oculus Rift. That works too. But just in the lowest graphics setting I get reasonably smooth movements. I didn't buy such a great gaming notebook for that. What do I have to set so that I can also play my VR games in high graphics settings? After all, the minimum requirements for the Oculus Rift are just NVIDIA GTX 970 / AMD R9 290. I should beat that by far.

0
R
1 year ago
S
sixpaths2023
posted in Razer Support
transaction is pending

i brought Genshin impact welking moon pass but its showing transaction is pending also it costs 449 i had almost 460 now its 0

0
S
1 year ago
H
HYITSMEPEEPS
posted in Razer Support
Razer Keyboard

Hi everyone, I want to buy a wireless razer keyboard, however I don't know wich is the specific type of keyboard layout that's compatible with the portuguese language. Does anyone know? Thx

0
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1 year ago
S
siteMagentaPinkleet715
posted in Razer Support
Leviathan V2 & V2 Pro - Feet Distance

Could anyone let me know the distance between the feet on the Leviathan V2 & V2 Pro please? I'm looking for the distance between the feet of the soundbar to see which one would fit best sitting over the base section of my monitor stand.

0
S
1 year ago
H
hollyharow
posted in Razer Support
1 razer mouse for 2 PC at same time? mirror

HELLO, my question is simple. I have computer A and computer B, I have a RAZER MAMBA WIRLESS and a RAZER DEATHADDER PRO V3. For productivity reasons, I would like to know if it is possible for me to use only one or the other of my mice with the 2 dongles connected to each PC A and B. My need is to be able to move at the same time the mouse on PC A and PC B with a single mouse. Do I have to buy a second DEATHADDER PRO V3 so that the dongles are the same and the mouse does the same action on PC A and PC B at the same time? i don't looking for a KVM philosophy but do the same action at the same time with A and B computer like a mirror. Best regard in french : BONJOUR, ma question est simple. j'ai un ordinateur A et un ordinateur B, j'ai une RAZER MAMBA WIRLESS et une RAZER DEATHADDER PRO V3. Pour raison de productivité, je souhaite savoir si il m'est possible de n'utiliser que l'une ou l'autre de mes souris avec les 2 dongle connectés sur chaque PC A et B. Mon besoin est de pouvoir dépl

4
H
1 year ago

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