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42769 Threads
J
jota0106
posted in Razer Support
trofeu nao recebido

eu tenho um fone kraken v3 da razer mas nao recebi o trofeu por possuir um fone da razer

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J
1 year ago
L
linkleetFloralWhite798
posted in Razer Support
razer viper v2 pro dongle replacement

hello, where to find dongle replacement for the razer viper v2, i know the hyperpooling dongle need razer viper v2 pro to be upgraded to be working, and the upgrade process need functional dongle, it cannot happen wired it need the dongle to upgrade. so, if anyone know how to get dongle, i am wondering if the dongle Buy Razer Mice and Keyboards USB HyperSpeed Dongle | Replacement Parts Mice | Razer.com is working with the viper v2 pro without an upgrade, anyone can confirm. note: i am tired of contacting razer support and always replaying with bot messages, such as send more info and send shipping, and they always need more info i don't know why. thanks guys for help

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L
1 year ago
P
Paranoid_Glitch
posted in Razer Support
RAZER VIPER ULTIMATE "ITEM SERIAL NUMBER IS UNKNOWN"

I have had the razer viper ultimate for about a year now, it is definitely an original mouse and all. Now I'm trying to register, and it keeps on giving me the error. My normal viper was registered easily though. Can anyone help me with this issue?

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P
1 year ago
K
KushZer
posted in Razer Support
Razer Synapse wont run, cant use my Naga

did everything : clean rerinstall, sfc/Scannow, framework reinstall, checking firewall and so and... win 11 enteprise 22H2 app is launched but synapse wont run Source: Application Error Date: 11/10/2022 8:13:51 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: SYSTEM Computer: MYCOMPUTER Description: Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x633dca52 Faulting module name: KERNELBASE.dll, version: 10.0.22621.819, time stamp: 0x1355b9cf Exception code: 0xe0434352 Fault offset: 0x00147402 Faulting process id: 0x0x1F0BC Faulting application start time: 0x0x1D8F509DAB9945F Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll Report Id: 58fd8d56-091a-480a-8c45-d231a5ddbc98 cant install old verions... this and the damn freeze when profile switching bye Razer, welcome Corsair

2
K
1 year ago
E
emmaEC
posted in Razer Support
Get 1080p resolution from Razer Kiyo

Apparently the firmware of the Razer Kiyo was updated to prefer 720p. However, I need it to record in 1080p in Descript for my work. Descript is currently only getting 720p from it, regardless of what I put the resolution on in the programme, while before it did get 1080p. Does anybody know how I could fix this? I can't seem to find any resolution settings in Razer Synapse. We spent a lot of time on this without finding a solution, so any help is greatly appreciated! :smile_:

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1 year ago
G
GoldFusiondailysight438
posted in Razer Support
Razer Blade 15 buzzing sound

I've had my Razer Blade 15 since July 2020 and it has worked great until now. Whenever I turn on the laptop, a loud buzzing sound starts emitting from around the speaker/fan area. It seems to be due to the fan. I've taken the back off and de-dusted the fans with a cloth and compressed air. This hasn't fixed the problem. Any advice would be great. Information: Product Name: Blade 15 Base Model (Early 2020) - RZ09-0328 System SKU: RZ09-03287W22 BIOS Version/Date: Razer 01.04, 04/06/2020 Many thanks

3
Razer.Speedcr0ss
1 year ago
Z
zackmodras
posted in Razer Support
Razer Viper V2 Pro Won't Connect to Hyperspeed

Hey everyone. I'm trying to connect my Viper V2 Pro to my Hyperpolling dongle. In Synapse, when I go to the hyperspeed device, it says it is connected to my mouse. However, when I go to the Viper V2 Pro, it still says "Open Pairing Utility". I've looked online but can't find anything. Is there any way to fix this?

1
Razer.Speedcr0ss
1 year ago
P
placecoolGreenYellow808
posted in Razer Support
I forgot my password in the email i linked

I link my razer acc in my facebook account.My facebook uses my yahoo acc but i forgot my yahoo acc's password. Thats why i want to swith email with going thru the 2 step authetication. Is that possible???

1
Razer.Speedcr0ss
1 year ago
T
techlabSilverLakeBlue171
posted in Razer Support
Turrent keyboard and mouse no longer recognized after 12/16 update

I've long had a turret keyboard and mouse connected via Bluetooth on a second desk. this morning, after a razer software update NEITHER function! I've deleted the software and reinstalled and neither unit are recognized by the software and neither work. Please offer some guidance here

1
T
1 year ago
C
countybuzzDarkMagenta651
posted in Razer Support
RAZER BLACKSHARK V2 X

no me deja usar microfono y audifono a la vez, use el cable de dos que incluye y el de uno y aun asi nada :c

1
Razer.Speedcr0ss
1 year ago
S
SajuukKahn
posted in Razer Support
Nari Dongle doesn't work

My Razer Nari (not essential, not ultimate) dongle doesn't work any longer. I originally had the issue where it showed up in Device Manager as "Averna" but now it's hit or miss on whether Windows even detects it being plugged in, and even then it usually pops up with "The last USB device you plugged in has malfunctioned and cannot be used". I entered my serial # on the support page just to be told that my warranty is expired... okay, well I'm not opposed to buying a new dongle, except the store doesn't seem to have any? I have tried every recovery option available. I tried uninstalling and reinstalling Synapse 3. I tried uninstalling Synapse 3 and running the driver removal tool, restarting, installing Synapse 3. I tried the dongle recovery tool, which either says "no actions available" or "please insert the dongle" - leading me to believe the dongle is straight up not working. Same for the pairing utility, the headphones are recognized, they charge, they make sound, etc. but the dong

0
S
1 year ago
E
ev0x97
posted in Razer Support
Schadenersatz

Hallo ich habe vor über 3 Monaten meine Laptop zum Razer Repair Center eingeschickt da ich leider einen Laptop mit einem Hardware Defekt verkauft bekommen habe. Ich habe auch die Razer Care versicherung dazugekauft. Das Punkt ist ich habe mein Laptop zum Repair Center eingeschickt und nun soll mein Laptop verschwunden sein ich warte auf einen Schadeersatz aber der Razer RMA antwortet mir nicht mehr ich habe schon mehrfach neue Emails geschrieben und versucht kotakt aufzunehmen leider bekomme ich aber nie eine antwort. Was für Schritte kann ich noch einleiten um kontakt aufzunehmen kann mir wer weiterhelfen oder soll ich mir direkt ein Anwalt hohlen und rechtliche schritte einleiten?

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E
1 year ago
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HcklberyInsider Mini
posted in Razer Support
Importing Belkin loadout profiles

Does Synapse 3 allow Importing Belkin loadout profiles seeing as Razer bought Belkin ?

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H
1 year ago
H
HoltaSkelter
posted in Razer Support
Deathadder v2 Mini Cursor Issue

Hello, I have a very similar issue to this person; /mouse-deathadder-v2-mini-does-not-work-on-any-computer.85843/#post-812057 Other functions seem to be ok like the buttons and chroma but it has stopped working for the pointer/cursor. It just stays still on screen. Right click still brings up menu, dpi still changes when clicked, RGB lights light up and rotate, etc, I've tried all basic troubleshooting and nothing works. Razer would not help as it was bought from Amazon but I have the mouse registered fine to my Razer profile. Any help greatly appreciated. Thank you.

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1 year ago
A
audghaudgh
posted in Razer Support
The Code

i purchased razer's kraken x usb headset. i scratched the code, but i lost 3 of characters. I AM SO SAD please can i get a code? i hate the scratch code.

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A
1 year ago
C
CarmosKarran
posted in Razer Support
Razer Nabu iOS Authorisation

I'm trying to setup a test iOS app to see what I can do with the Razer Nabu but I'm struggling with the patchy documentation. The example for authentication only mentions a 'fitness' scope and with that I don't seem to be able to send a notification to the band (the main thing I'd like to try). When I try and send a notification I get Operation 36 returned and no notification on the band so I assume that means it failed (return codes from the SDK aren't documented it seems). Does anyone know if there is a different scope for notifications? I tried 'notification' and 'notifications' but they resulted in failure to authorise in the Nabu Utility app. Any help or pointers to documentation/samples/guides I might have missed would be very helpful! NB I managed to get authorised with the 'fitness' scope and read some fitness data so everything's working except for the notifications!

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C
1 year ago
S
Stay_Woke
posted in Razer Support
My code is invalid.

My 7.1 headphone (Kraken x lite) code is invalid. I deleted the code by mistake. Can I get a new code?

1
FiszPL
Vanguard
1 year ago
H
heitortoyz
posted in Razer Support
Trying to Fix the Razer DeathAdder Left-Hand Edition

Hi, I got a DeathAdder Left-Hand Edition and unfortunately one of the mouse buttons is not right clicking and the mouse wheel is no longer scrolling and clicking. As there are no left-handed mice for FPS in the portfolio at the moment I would like to fix this. So my question is: can i use parts from other right handed deathadder models like the switch or the mouse wheel to fix it? Thanks

4
FiszPL
Vanguard
1 year ago
K
Kupu-Kupu
posted in Razer Support
10$ off + Student discount?

Hello! Just curious as I couldn't find info anywhere. I am having a 5-15% discount when purchasing razer products as a student. Received that if I join RazerStore rewards I will receive 10$ off my first purchase. Now I am worndering, does this 10$ off and student discount stack? If yes, how can I access both? (I don't see at checkout). Note: Excuse me if there was already a FAQ or terms about it but I did my reasearch and couldn't come accross any info related to this.

1
K
1 year ago
kwikwi
kwikwiInsider Mini
posted in Razer Support
Blackwidow Elite stopped working after moving my PC

I recently moved my computer setup, and now that I've got it all set, everything is working except for my keyboard. I plugged in all my USBs before flipping on the power supply, turned it on, started the computer, and noticed that my Blackwidow Elite did not glow purple on startup simultaneously with the rest of my Razer peripherals. I've tried the demo mode fix, and I can get it into demo mode where it functions like a demo. However, it does not work at all when I disable demo mode. Is there something I'm missing? Here's what I've tried: Swapping the 2 USB plugs Switching to other USB ports, both on the motherboard and on my case Using USB 2.0 ports Using a USB-C adapter Using a USB 3.0 hub Entering and exiting demo mode None of these fixed my issue, is there anything else I could do other than getting a new keyboard?

1
kwikwi
1 year ago
E
EvaCosaNostra
posted in Razer Support
Razer kishi v2 compatibility

Hello does anyone know if the razer kishi v2 is compatible with the Samsung galaxy a52s 5g

0
E
1 year ago
M
MyridonT
posted in Razer Support
Will you ever Make a Trackball?

I have been playing with PC since the early 80s. I am an avid gamer and ever since the Trackball came out. I can no longer use a mouse for gaming. I have even switched to using an Azuron Left handed game controller for several of my games. Will you ever make a Trackball unit similar to the logi tec as part of your product line? Would really love one for my system by you guys. Never hurts to ask. Happy Holidays Myr

0
M
1 year ago
irineujuniorbike
irineujuniorbikeInsider Mini
posted in Razer Support
problema com software

fala galera blz, to com problemas no meu software, ele simplesmente fica preto e na consigo fazer login ou qualquer configuração no meu teclado, estou sem saber oque fazer, já reinstalei inúmeras vezes, e reparar instalação

0
irineujuniorbike
1 year ago
I
imgay123123
posted in Razer Support
Bought The Kraken V2, Can't Get the 7.1 App....

I bought the box from walmart a few days ago, stated it was 7.1, but later realized i had to register the product to get the app for it. however, i have already thrown the box away. is there any other way to get the other serial numbers?

0
I
1 year ago
R
RUBYHoneydewrush869
posted in Razer Support
Overscratched 7.1 surround sound code.

As title. On the Razer website, I keep being redirected through the contact support, where it says: 'The 7.1 Surround Sound code for this model is not available, please click here to contact customer support.', and circles back around. It's a Blackshark V2 X.

0
R
1 year ago

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