Razer Support

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?

No matter what settings I try in Razer Synapse, the sound doesn't change. I've been trying to solve this problem for two months. I tried Synapse 4, I tried Synapse 3, I deleted all the drivers with the Razer Cleanup Tool and reinstalled them. I BOUGHT A NEW COMPUTER AND TRIED AGAIN, but the problem remains the same. I've tried all the solutions mentioned online, but the problem still isn't resolved. None of the changes I make in Synapse have any effect.   

My Huntsman Elite keyboard worked perfectly fine one night and the following day a few keys randomly stopped working, specifically the “C” “V” and right “SHIFT” keys (possibly a couple more I have not noticed yet) are no longer responding no matter how many times it’s pressed. I removed the physical keys that are having issues and cleaned everything using a dry cleaning brush designed for keyboards with no luck, I then tried compressed air and still no luck. I uninstalled and reinstalled the keyboard and all drivers, and did a firmware update. I have left Synapse running as well as closing and exiting out of Synapse, no change either way. The lights on the keys function as normal, I just don’t get a response when the keys are pressed. I purchased this keyboard from a Best Buy about 3-4 years ago, I imagine it is no longer under warranty. Is this keyboard cooked?P.S I am using an old wireless keyboard to be able to type the ke

Hi, since a while my mouse is sometimes not working even when inserting a battery that's almost full.When I took out the battery and reinserted it, it would work again. Unfortunately that ‘fix’ also stopped working today.I think that either the negative or positive connection to the battery is faulty. Is this something that can be fixed? I have not been able to find any videos online and there's no obvious screws on the mouse to open it up.Hoping that there's someone with a similiar experience that can help me get this fixed, because the mouse is no longer useable.Any help appreciated!Maarten

can you help me with my razer blackshark V2 X ? i want to register it but the system said its already registered. can I get a new activation number for my product ?

I recently bought a pair of Razer Kraken V4 Pro, and its been an absolute nightmare getting any of this to work. For reference, I’ve been a fan of the Kraken series since the V2s, so I have an idea of what to expect as far as haptic feedback. I bought and installed S.T.A.L.K.E.R. 2 as o was curious how Sensa HD will work and..nothing. I can feel the haptics lightly when the game first starts to load, and then nothing. i’m aware that the haptics are supposed to kick in for specific moments, but theres literally no haptic feedback at all. i went back to Synapse 4 to adjust my settings and swapped my settings to Audo-to-haptics, and i got some pretty weak feedback when i next launched the game and played around for a few minutes. i also went ahead and ran the factory reset option from Synapse 4 just in case, and i still don’t hear any kind of a difference when using Razer Sensa HD. this is really disappointing..

Bonjour cela va faire 1 an que j'ai une wolverine v2 pro et depuis 3 mois impossible de l'utiliser que ce soit avec le dongle en sans fil ps5 ou pc ou filaire ps5 pc et impossible de la connecter en bluetooth est ce que quelqu'un a une solution ou est ce possible d'avoir un remplacement de la part de Razer car c'est inacceptable qu'un appareil cesse de fonctionner du jour au lendemain sans chute ou de l'eau qui aurait pu justifier un disfonctionnement 

Hello! So I bought the Razer BlackShark V2X, and when I connect them to my laptop, Windows only detects the headphone output (speakers) but doesn't detect the headphone input (microphone). What can I do? 

I have the same issue as the post below. Is there a solution?  

I got Razer headphones as a gift couple of years ago and i threw away the package with the activation code.Now i know what to do bc i don’t remember when i got it and i don’t have the proof of buying it. Is there a way to get the activation code?

I would like to know the model name/number for the battery i need for my razer laptop. Can you please provide it or the link to buy it and would like to setup an appointment with certified razer support/service center to replace the battery? Or is this something i can do myself with an instructions video?

https://imgur.com/a/uF6XuUq voici le lien pour voir la vidéo pour ceux qu’il veulent m’aider. Quand j’ouvre mon application razer synapse 4 tout marche puis tout a coups sa ferme ce qui m’empêche de tout faire j’ai tout essayer mais rien ne marche s’il vous plait j’ai besoin d’aide  

The laptop I bought will have sharp noise when the fan is bought. Is this a common disease? Can anyone record the sound with the mobile phone close to the blade when the fan is 2000 rpm?

I mistakenly scratched off my razor gold gift card and I have some numbers missing please I need help right now 

Hi,I need to update my mobile phone number, but I no longer have access to the old one. The FAQ mentions contacting support for this, but I wasn’t able to find a way to do so.Could you please assist me with updating my number?Thank you,Bruno Gomes

Hello, my dongle stopped working a while ago, after firmware update. I think the warranty has expired, but since the problem with dongle has been kinda huge is there anything you could do?

I bought Razer Barracuda Chroma headphones. It says I need to activate them on the Razer website to receive a code. I activated the headphones, but there's no code.

Hello I have a microsoft surface Pro 11 with windows 11 Home. i have downloaded and operated multiple razer softwares but 2 of them refuse to open at first the windows error would pop up that would say this software doesn't support this  version of windows. Those softwares are 7.1 surround sound and the razer axon software i haven't found a way to fix it and haven’t found a way to contact support.

2 Hour ago, The Razer Siren Elite all of a sudden told me it does not recognize the USB connection anymore, the microphone itself isn’t working/lighting up and it’s like that in other PCs as well.fast forward to me after deleting all the related drivers, restarting the computer, rebooting, even switching the type c cable to check if the issue was in the microphone itself (seemingly, yeah….it somehow interprets the connection not as a microphone)….. The computer did, however, recognize the USB. But not as  a microphone, just as “Bravo HD FW Update” (which I could not located the related driver of) Would very much appriciate help with this issue as I could not find a solution on the internet. Pic of said issue:https://ibb.co/02V1btY Thank you very much for reading this,Razergox :) 

been looking online for a couple of days for help with issues with my keyboard dimming found a guide from razor followed all of the steps except for updating my firmware and nothing helped but considering the only huntsman v2 firmware on the list is for the analog that doesn't work for mine so if i could get some help in finding this firmware id appreciate it

My headphones is low battery. It shows solid red when i turned it on. When i plug it in, it shows blinking red. It has been charging for more than half a day and it is still blinking red. I remove it from charging it is still low battery showing solid red when i turned on. I tried different cables and sockets and still the same issue. It was a great headset and i want to continue using it, is there a repair site for razer? Thank you,

How do I fix a sound issue on my Razer Blackshark v2 X? After I installed the Surround Sound 7.1 the headset stopped working and I can’t hear anything anymore.

I’ve been diving into the world of Razer products recently, and I wanted to share my honest experience — from frustrations to small wins. Hopefully, this sparks a good discussion.Here’s the rundown: Ornata V2 & Cynosa V2: Lighting sometimes freezes, macros glitch, and global key settings occasionally don’t save. It’s annoying, especially when switching between games. Synapse Saga: I’m not a beta tester, yet Synapse 4 feels forced on me. Some features from Synapse 3 disappeared or stopped working, and it doesn’t always save profiles properly. Controllers & Tartarus Pro: Default forward/back keys sometimes don’t work as intended. Configuring takes trial and error. Peripheral Love/Hate: I tried BlackWidow Chroma V2, Taipan, and Basilisk — each has its quirks, but build quality and design often redeem th

Hi,I have a naga trinity mouse (the one with interchangeable keypad on left side). I’m using the pad with 12 buttons.I have razer central software to configure the keybinds and it works perfectly on my PC. I have 2 profiles, one that seems to be default (PC name) and the oner custom I created.I use the custom one… and every button as said works fine. If I press the button on the bottom of the mouse it changes colors matching the memory integrated profiles (but all 4 of them I have setted the custom profile).My mouse is connected to a KVM (keyboard/mouse/monitor switch) that I use to move between my PC and Xbox.When I switch to the Xbox the mouse seems to “reset” to the default profile (PC - name), if I go back to PC mouse gets the customprofile again.But...If before switching to Xbox on KVM I close razer central software, and then I switch to Xbox, it doesn’t “reet”/lose the custom profile and I can use the cus

F9-F12 keys don't work. as well as the backspace, backslash and enter button. Tried doing hard reset. Uninstalled and installed synapse. Manual uninstallation thru device manager. Still unresponsive. Does anyone had and solve this problem? thanks