Razer Support

I had bought the Razer Barracuda X headset and lost the dongle while moving, is there anyway to get a replacement ?

Hey y’all!I recently discovered the dongle for my Turret mouse and keyboard is missing. Due to cats, I believe there is very little chance of it ever being found again. How can I go about getting a replacement? I didn’t see one available on the replacement product section of the webpage.Thanks!

Hi, i’ve been trying to get support for this issue for a long time and i did recieve a response finally, but it didn’t actually address my problem.  Instead of Renewing the ticket, i decided to try elsewhere.    I own this stream controller, the original one with more controls that was like a loupedeck live.     I don’t know if this problem affects anything other than my device.   The razer synapse plugin for this thing stopped working when i updated to synapse 4, so meaning that it’s unable to communicate with anything of my razer products.   it works as intended with everything else that i use with it, but no synapse functionality at all.   i don’t have any way of testing the other razer plugins, but i would just assume they haven’t been maintained either.   This has been an issue for so long.   reverting back to a previous version of synapse seems to be intentionally prevented, which i consider to be pretty shady development tactics.  i wonder idly what would motivate razer to bully

Здравствуйте, при регистрации серийного номера наушников возникает ошибка, и система сообщает, что серийный номер уже зарегистрирован.

I noticed that, after the initial driver updates and after opening the box: Adjusting the the thermal throttling definitely changed how the computer reacts, as well as prevents the system crash that randomly happens when the pickiness decides to restart the Kernal permissions.  

I know my gamepad is an older version but is there anyway to upgrade this PC keypad so it no longer lags?

Hello,I’m having an issue with Virtual Ring Light. When I try to launch the application, it either doesn’t open or asks me to register my product even though I have already registered it on the official website.Here’s what I’ve tried so far:Restarting my computer Reinstalling the software Checking my internet connection Logging back into my accountThe issue still persists.Has anyone experienced this problem or found a solution?Thanks in advance for your help!

I’ve been using a Razer Tartarus for about 3 years now and am absolutely loving it - it’s a great device that is extremely customizable via Synapse and saves a lot of unnecessary wrist-flicking with the mouse. I haven’t had any issues with it whatsoever… until now. I recently downloaded Diablo IV. I had played Diablo and Diablo II back in the day on a mouse and keyboard, and it was fine at the time because it was all I knew, but I played Diablo III on console and the controller actually felt better than just mouse and keyboard, although there were certain things that were a pain to do. With Diablo IV, I’ve reverted to the PC. I tried playing Diablo IV with the mouse and keyboard and it just felt… off… having to click to move. Sadly, for whatever reason, Diablo IV does not currently support WASD movement, so my current options are either (i) play on my mouse and keyboard (using my mouse to click where I want to go) or (ii) hook up one of my controllers to my PC and play that way. Howeve

I am writing to report a critical issue caused by a recent firmware update for my Razer mouse. Immediately after installing the update, the device became unusable. The cursor now moves slowly and erratically in a diagonal direction on its own, without any user input, making normal operation impossible.Prior to the firmware update, the mouse was functioning perfectly with no hardware or performance issues. I have attempted basic troubleshooting steps including reconnecting the device, restarting my system, testing on another computer, and reinstalling drivers, but the issue persists. This strongly suggests the firmware update has corrupted the device functionality.This situation has effectively “bricked” the mouse and disrupted my work. I expect a prompt resolution, whether through a firmware rollback tool, a patch to fix the issue, or a replacement if the device cannot be restored.Please advise on the next steps as soon as possible. I am available to provide additional details such as

I purchased a new Razer Blade 16 2026 on April 24th and it will not boot up.  Green slow blinking light but no display.  Keyboard is lit.   An external display does not work.  I have  a case  number (removed for security purposes)     I have responded to the few emails I received and have done all that they asked.  I have not heard back in 2 days.  I need help fixing or replacing the laptop.   I saw another post on the forum that seemed to be the same laptop and problem but I could not respond to it as commenting was closed.   I am loosing sleep over this as it was very expensive and it does not turn on.  

My laptop randomly turned off and would not turn back on. It was plugged into the charger and seemed to be working perfectly fine for 10 minutes prior to shutting off. Then the laptop would not turn back on so I followed the steps in the razer video at https://youtu.be/GF6XRX4z32s?si=Z-af9r-beDNmwCM8 but after holding the power button on for 10 seconds with the charger plugged in, the laptop made a popping sound and smoked started coming out of the main vent at the base of the monitor. Has this happened to anyone else? Can someone please help me? Is there a razer support person who could tell me what my options are? Thanks in advance.

I just ordered a Headphone stand from you. But I just realised my current one still works. Is it possible to cancel it even though I did not use my Razer account to order it? My order number is RZSGWP [removed by moderator] .I would like to add that I am also a regular Razer customer.

Hi all, I tried to install Razer Synapse 4 many times and I cannot. It comes up with a error file as shown below:  The error file says: “Failed to write installer file (No such file or directory)” I also filled a ticket and the log collector fails to collect the logs as well as show below:  Can anyone help me. I have spent about 8 hours today trying to get Razer Synapse 4 to download and nothing as worked.

i bought used blackshark v2 3.5mm headset now  how do i active she already used code and doesnt have how am i gonna active can u guys give me new code thx @Razer.ScarletRouge  this is not usb version it is X, THX Spatial Audio doesnt support in this version 

Hello,I recently purchased a Razer BlackShark V2 X headset, but I am having an issue activating the 7.1 Surround Sound feature.When I try to register the product on your website, I receive a message saying that the product is already registered. I did not register this product before.Serial Number: HN2151D25003018Could you please help me resolve this issue or advise on what I should do next?Thank you in advance for your support.Best regards,Dmytro I am enclosing a receipt and a photo of the product.  

I believe my chair is now having problems as it’s off centered and whenever I sit in it it just never can be leveled it just flips around. Upon looking it looked to be a cylinder issue and I am out of warranty so I was trying to figure out my next course of action. Attaching pictures 

Bilgisayarı sıfırladım ve kulaklığın sürücüsünü kurdum sonra bağlanmaz oldu basılı tutuyorum açılmıyor bağlı gözüküyor fakat ses yok ışık da yanmıyor ayarlayamıyorum

Hi everyone! I’ve been regularly using my atheris on bluetooth for around 2 years now with no issues until today, when the mouse failed to connect to my laptop via bluetooth. Usually, the LED indicator quickly flashes green before turning blue as it connects over bluetooth. However, the indicator is now lighting up and staying green (no flashing) when I turn bluetooth on. Trying to put it into pairing mode by pressing and holding the two side buttons + the DPI cycle button also seems to have no effect, the light stays green. The mouse works fine using the usb dongle. I’ve done a factory reset on it via Razer Synapse but it’s still giving the same issue. I’ve tried a firmware update as well, but could only do half of it since I can’t connect the mouse via bluetooth after the first step. I’m wondering if this is a fixable software problem, or if the hardware is just broken. Any help would be appreciated, thanks!

Hello Razer Support,I am customer @yassershoki86Issue: The Activation Code and Serial Number of my Razer 7.1 Surround Sound Headset have been lost/stolen. I no longer have the original product information needed for warranty registration and activation.Product Information:Product Name: Razer 7.1 Surround Sound Headset Internal Serial Number (inside headset): [ [removed by moderator] ] Condition: Brand new with original packaging intact Proof: I have attached photos of the box and headsetRequest:Manual product activation and registration New Activation Code issuance Warranty registration under my accountPlease respond as soon as possible.

Hello Razer Support,I am customer @yassershoki86Issue: The Activation Code and Serial Number of my Razer 7.1 Surround Sound Headset have been lost/stolen. I no longer have the original product information needed for warranty registration and activation.Product Information:Product Name: Razer 7.1 Surround Sound Headset Internal Serial Number (inside headset): [removed by moderator] Condition: Brand new with original packaging intact Proof: I have attached photos of the box and headsetRequest:Manual product activation and registration New Activation Code issuance Warranty registration under my accountPlease respond as soon as possible.

Hello, I need assistance with my Razer Wolverine V3 Pro.The original USB cable has a loose connection issue — it disconnects when slightly moved.I tested the controller using a different USB-C cable, and it works perfectly without any disconnections, so the issue appears to be only with the original cable.The controller and charging dock are working properly.I would like to request a warranty replacement for the defective cable.I can provide a video and proof of purchase if needed.Thank you for your assistance.  Hola, necesito ayuda con mi Razer Wolverine V3 Pro.El cable USB original presenta un falso contacto: cuando se mueve ligeramente, el control se desconecta.Realicé pruebas usando otro cable USB-C y el control funciona perfectamente sin desconexiones, por lo que el problema parece ser únicamente del cable original.El control y el centro de carga funcionan correctamente.Me gustaría saber si es posible aplicar la garantía para el reemplazo del cable defectuoso.Puedo proporcionar vi

Hello, I need assistance with my Razer Wolverine V3 Pro.The original USB cable has a loose connection issue — it disconnects when slightly moved.I tested the controller using a different USB-C cable, and it works perfectly without any disconnections, so the issue appears to be only with the original cable.The controller and charging dock are working properly.I would like to request a warranty replacement for the defective cable.I can provide a video and proof of purchase if needed.Thank you for your assistance.

Hello, i just got “Hammerhead V3 Hyperspeed” i connected cable with wireless dongle, it shows lights but there is no sound in buds. i also have selected right one on “Sound inputs” but still no sound. i also downloaded “Synapse” but shows me “Device is switched off”Its my first time using gaming buds, so sorry if im missing something.  

I'm having a major problem with my account. When I added funds and created the account, the email address linked to my Facebook account was automatically connected to my Facebook account for identity verification. I didn't know how to access it because it's a very old email address, and I didn't link it myself; it was linked automatically. I need a solution, please. I haven't known how to make payments for a long time.

Hello,I recently purchased a Razer BlackShark V2 X headset, but I am having an issue activating the 7.1 Surround Sound feature.When I try to register the product on your website, I receive a message saying that the product is already registered. I did not register this product before.Serial Number: HN2137D22210297Unfortunately, I did not receive a valid activation code, or the code appears to have already been used.Could you please help me resolve this issue or advise on what I should do next?Thank you in advance for your support.Best regards,Valerii