Razer Support

Hello Razer Team, I'm looking for a spare cable for my Razor Ferox Speakers . I hope someone could help me find/buy one . Many Thanks

Hi, I need to have a replacement for a lost USB-C dongle for Razer Barracuda headset. Could someone help me to find an official replacement piece? If there are no any available are there any plans to have them in future or I need to start finding new solutions? Thank you in advance!

Recently got a wireless Blackshark v3 Pro headset, but the sound quality has been just terrible. I tried to figure out what was wrong, and noticed that the OS for some reason identifies headset as Speakers.  I’ve already tried uninstalling/reinstalling all possible drivers, Synapse. Tried it multiple times, it didn’t work.  Would appreciate any help. Still have a few days to return it if this headset actually turns out to be not fixable, but would prefer to make it work. P.S.I had  Blackshark v1 for many years, didn’t expect v3 to be such a huge step back  (more like a huge leap, really). 

When I run the RazerSynapseInstaller.exe installer, another file named RazerSynapseInstaller.err appears; inside, it says "Failed to write installer file (No such file or directory)." I've already tried several things and am downloading it from the official website—please help. 

How do I change my old mobile number because I can no longer access the code for my old number?

Hello, I recently moved and lost my dongle for my razer BlackShark V2 Pro (2023 edition). I am having trouble finding the right replacement or figuring a way to use the headset without the dongle. If you could point me in the right direction that would be greatly appreciated!

Como faço para mudar o número do meu telefone? O telefone antigo não está mais ativo.

Hi, How do I change my old mobile number because I can no longer access the code for my old number?

I am not sure the issue but my headset will turn on and says pairing but I do not think it's connecting to the dongel.  Please advise

Thank you Kimberly!  Had problems with my Blackshark V3 X Hyperspeed & Kimberly helped and answered all my questions! 

My dongle for the Razer Wolverine V3 controller also no longer works on my Xbox. I don't own a PC, so I'm unable to update the controller using the Razer software. I can update the controller through my Xbox, but the update doesn't work because the first firmware update has to be done together with the wireless dongle. Since the dongle isn't working, I can't complete the update. At the moment, the controller only works when connected via a USB cable.

I require a replacment batterie for my laptop. The batterie is swollen. I want to replace the batteriy by myself. Thank u in advance. best regards OleRazer Blade 15” Advanced (2019) | RZ09-03017G02

Hi, I recently got a ENKI chair second hand, I noticed that the backrest was sitting at an angle. Thought it would be an easy fix so I got the chair… it seems the internal frame has broken and bending it back fixes it temporarily.  I was really hoping I could buy a replacement backrest and maybe even the headrest pillow….  New to the whole Razer ecosystem, not sure if it’s even possible - but would appreciate some help on the matter.I can’t submit a ticket through support as I don’t have a serial number. It seems to have been rubbed off.   

I bought the cobra pro a few weeks after its release. The mouse was in perfect shape until recently it kept turning itself off when I'm using it. I have identified the power switch as the cause it became loose it wouldn't keep itself in the power on position.

When purchasing, I cannot verify via the app Authenticator

Good day!I am currently having a problem with my Razer Viper Ultimate, it takes time to charge compare to the usual charging time I had when I got this few years ago. I tried plugging it in for a few hours but the the battery I got is 5% only. When I left it charging overnight, it only charged up to 50%.I tried using the mouse while charging but the battery percentage stayed the same. I tried cleaning the dusts in the charging port and even changed the charging cable but I still got the same problem.I also tried updating all the drivers and firmware but the problem is still the same and I got no solution.I badly need help with this one. Hoping you guys will respond to this inquiry. Thank you and have a good day!

When moving I accidentally lost the USB dongle for my Razer Lancehead mouse. Is it possible to purchase a replacement dongle from the Razer store and connect it to my old Lancehead mouse.

This issue is making me crazy.I am about to return my new Razer mouse (Basilisk V3 Pro X Hyperspeed) and keyboard (Blackwidow V3 Pro). When a Razer product is NOT connected to Synapse 3, the product’s lighting defaults to spectrum cycling. The issue is that there seems to be no way to change that behavior. I will not even go into the fact, that users might not like spectrum cycling or simply want to retain their last chosen color profile. No, the bigger issue here is with wireless devices (like mine) that use BATTERY power. I keep my mouse’s lighting turned off, and my keyboard lighting is almost always off as well (and when I turn it on, it is on 2% power). So what happens when the Windows account is signed out and the PC user is obviously away from the PC? Synapse is closed and the spectrum cycling lighting is turned ON, unnecessarily draining the battery for hours. I don’t think I need to explain any further why this is extremely bad and needs to be fixed ASAP. As far as I understan

After update now my mouse has red light fore ever, and each 3 minutes it gets lag or frozed and when i grab up my mouse the light disappear and only come back when it touches the surface, plz i wanna fix it. SRSLY SYNAPSE WHY U DESTROY DEVICES EACH UPDATE

Hi!I’ve lost the dongle on my razer wolverine v2 pro, and am no longer able to use it wirelessly. Is there any way I can buy a new dongle?

I am a long time user of the Razer Kraken v3 Pro headset. Unfortunately my dongle has stopped working and is completely dead. I wanted to buy official replacement dongle, but it’s unavailable. Could you please get me an official replacement wireless transceiver?

Hi, I recently lost the USB dongle for my Razer Viper Ultimate Wireless mouse, S/n [removed by moderator] and I’m trying to figure out what my options are. I have the version with the charging dock, but unfortunately the dongle is missing. I was wondering if there’s any way to get a replacement dongle, or if it’s possible to pair the mouse with a new one? I would really appreciate any help or guidance, since this is my favorite mouse and I’d love to keep using it! I am willing to pay for dongle! Thanks in advance!My email is [removed by moderator]

the switch for my S key keeps popping out... it works mostly fine but if I press it at the wrong angle it moves it and doesn't register the key press and if i tap it too quickly it pops out and I have to scramble to put it back in, its usable but I play at higher ranks so it definitely isnt optimal... is my best solution supergluing it back? Just not really sure what the best solution here is since I dont have warrantly and its just the one key

today I was usually using my razer barracuda x wirelessly and suddenly it stopped working, so i plugged it into my phone to see if it would work but it didn’t. now I cant even use my headset wirelessly