Razer Support

I have a 7.1 sorround activation code tied to this Razer ID but I'm going to delete this ID because I have to return the headphones to the store I bought them due to issue it has local warranty not international can I get a new code that doesn't say activation code is already used or can be tied to the product serial number? 

I have a, “Razer BlackWidow Elite Mechanical Gaming Keyboard: Orange Mechanical Switches - Tactile & Silent - Chroma RGB Lighting - Magnetic Wrist Rest - Dedicated Media Keys & Dial - USB Passthrough”  https://www.amazon.com/Razer-BlackWidow-Elite-Multi-Function-Mechanical/dp/B07K1XB8Y5/ref=sr_1_14?crid=2OT2EG

Hey there, Recently my Dongle for my mouse just stopped working and doesnt work on any USB on any device I try.Is it possible to order a replacement anywhere?Based in Ireland (EU)mouse details Thanks in advance!Craig

Hello, I cannot communicate in any way. Do you have a chance to send me a  to my account I only have access to Gmail through Gmail. My phone number is old, so the code is not coming, please help me.

HiI bought black shark v2 x headphonesBut when I want to get the active code from the site, it says already registered.Please follow upthanks 

Hello,I’m really frustrated with the current situation. I specifically need to use version 5.9.1 of Loupedeck because it’s the only one that still supports the Razer plugins (including Key Light Chroma). However, I can’t properly log in anymore since the old client doesn’t allow Google login or even email login due to outdated authentication.This leaves me stuck: If I update to the latest version (6.x), the Razer plugins don’t work at all. If I stay on 5.9.1, I can’t even sign in, which makes the version unusable. I feel like I’ve lost access to functionality that I originally bought the hardware for, and it’s really disappointing that there’s no official solution. Is there any plan to restore compatibility, or at least provide a way to use 5.9.1 in offline mode so we can keep controlling Razer devices as intended?Thank you for your time, but I hope this issue is taken seriously — it’s frustratin

Good morning,Just reaching out requesting if there is any formal process for requesting repairs or a list of vendors for products outside of warranty. I purchased a faulty Core X Chroma and am very comfortable to pay for its repair but am unsure of who to go through. Thank you!

I bought a Razer Black Shark headset and when I go to register it on the website it appears that it has already been registered but the headset is new I would like help to be able to register it the number is HN2121.. I would appreciate it if you could help me so I can activate 7.1 thank you and I am waiting for a response.

nao consigo registrar o fone e nem o codigo de ativaçao do 7.1

Hello support team. My problem is that my authenticator app records have been deleted. Because of this, when I make purchases through Epic Games, it requires my phone number verification. It asks for the authenticator app during verification, but I can't access it because the app deleted its records. Because I can't access it, I can't make purchases through Epic Games. I'm in a very difficult situation. I'm happy to receive a code in my email, etc. All I want is to shop through Epic Games. Please help. Have a good day.     

My Email address that my Razer account is attached to is…(omissis).. I no longer have access to that Email address because the domain vodafone.it has been deactivated since June 1, 2023 and they froze my Email. My new Email address is…….(omissis). I need to be able to change my Email address in my Razer profile in order to manage my Razer information…………...Thanks for attention

I didn’t use my card and it says redeemed to me while I didn’t give it expose it to anyone 

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

Hi everyone, I’m hoping for some advice before I do something drastic with my new Razer Blade 16 (purchased 1 month ago) and screw something up irreparably.  A few days ago, my laptop’s battery started completely draining at night: primarily between ~1–5 AM, even when it’s asleep. I tried adjusting sleep/hibernate, disabling wake timers, disabling services, etc., but something is still waking it.  While trying to fix the battery drain issue, I ran into other problems like the command prompt window was flashing up and closing and not staying open. On the startup log there’s 4 missing registrys for startup links. I managed to fix some things and then ran  sfc /scannow in PowerShell. It found corrupted files and said it repaired them. But when I try DISM /Online /Cleanup-Image /RestoreHealth, it always freezes at 62.3% and won’t finish. Now the laptop freezes for a bit at startup and feels extremely sluggish, which is weird for such a new machine

I bought my razer viper v3 about last year, it randomly stopped working a few days ago. I tried making it work again for like one day and it stopped working ever since. When I connected the mouse to the dongle, it showed up on the Razer Synapse app, but it said, “Device is switched off.” I tried holding the power button for like 10 seconds, but it still wouldn’t turn on. I tried connecting the mouse through the USB-C cable; it does not show up on Razer Synapse at all. Do I have to buy a new mouse or is there any solutions to this problem? I would appreciate any help, thank you!

hello, my blade 14 keeps on freezing while on light load ( using edge, firefox,,, browsing video, opening pdf files,,,) no Gaming at all, and i kind of believe it’s an issue related to AMD GPU driver, now i’m windows basic monitor, the browsing and page laoding is slow but not freezing no lag anyone body faced this issue before and how did you fix it. i tried using WHQ driver old driver but didn’t fix the issue,  

my mouse only turns on the static light effect of the mouse after turning on Razer Synapse, and it turns into breathing light effect after turning off, but this mouse is static at first, so I don't know if it could be fix.

PLEASE HELP, i cant register my 7.1 sound in the surround sound app, please help me i want my activation code i got my headset today and cannot register it.

Hi Razer Team, I recently reinstalled my whole system and found out that after login in on Surround app that my active code was not anymore working.Is the code linked to an only current system install?Can Razer team do something about it please? I really wish the good sound experience to be back at home :)I can bring proofs of codes as I got at least 3 codes at home with Leviathan V2, Tiamat 7.1 and Barracuda XBape devices.Thanks a lot for your help. Best regards

Hello, I bought DA V4 2 months ago and since the beginning whenever I scroll the mousewheel it makes a squeeky noise. I thought it would be gone with some use but it has persistent till now.Any solutions and/or possible replacement through Razer as it obviously still falls under warranty. Thanks in advance!

Hello,My Razer Leviathan V2 suddenly stopped working over USB. The speaker no longer enumerates on any PC (Windows 11 and macOS) – no sound, no “Unknown USB Device,” no PID/VID entry. Tried multiple known-good data USB-C cables (USB-A to C and USB-C to C), rear motherboard ports (USB 2.0 / 3.0), different computers, long power disconnect (>10 min), and all documented reset key combos (Source+Vol Down, Vol Up+Vol Down+Power, Source+Power). USB is completely dead.Bluetooth pairing still works (device shows as connected), but there is absolutely no audio output (system meters move, speaker remains silent). Pressing volume buttons while connected causes the Source indicator to turn red and the device becomes unresponsive until power cycled. Firmware updater over Bluetooth reports "up to date" and then asks to connect via USB, which is impossible since USB never enumerates.Conclusion: main MCU / audio DSP or USB interface has failed; I cannot perform a firmware re

Just got my razer kishi v2 usb c for android and ios. But i cant play my favorite moba mobile legend s bang bang the game is showing in nexus app it also opens but there is no option to map the controls what should i do. But in my s24 ultra it is working perfectly fine. 

Hello Today my razer Blackshark v2 pro startet doing weird things i normally bootet up my pc and the headset just wont switch to THX its the sama damp/metallic sounding audio even if i try to switch from stereo to thx nothing happens, the sound setting dont work aswell i can switch to everything but nothing happens please help me.

I have the Wolverine V3 Pro controller, and it worked fine for a few months. However, today it stopped connecting to my Xbox Series X via the wireless dongle and when I plug cable in the controller appears to turn off.Here’s what I’ve tried so far: Checked the dongle – It’s fully plugged in. Tested the USB port – The port is working correctly with other devices. Reset method – Turned off the controller, unplugged the dongle, and reset the Xbox. Then plugged everything back in. No luck. Wired connection – Tried connecting the controller directly to the Xbox using the provided Razer cable. Still didn’t work. Firmware update – Plugged the controller into my PC, but Razer Synapse doesn’t recognize the device, so I’m unable to update the firmware. The controller does power on and the Xbox button

i have a 2021 razer blade 14 and ive already configured the keyboard lighting in the past but today when i opened chroma, the laptop shows in the “razer chroma devices”, but when i go to the studio tab, it doesnt show the keyboard. i also have a razer mouse and it shows that one just fine, i can configure it and it works as normal. also, chroma apps still affect the keyboard. how do i fix this?