Razer Support

My razer black shark v2x headset is already registered but it’s not me plz help me 😭

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again.  However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if

Hello; Why is the razerapp is preventing windows shutdown. Lastest versiyon is installed.  Thanks

Hello!I'm having a problem with my HANBO. Before updating to Synapse 4, I could adjust and configure the water cooling settings in Synapse 3, but after upgrading to version 4, it simply doesn't show up in the device list. Even though I saw it downloading the update during initial setup, if I go back to version 3...

Purchased Basilisk V3 Pro 35K - Phantom Green Edition on October 11th on razer.com but still waiting for the battlefield 6 skin code. wen can we expect to get it?

Good morning,  I noticed that in the last week or two after a Windows 11 update my Razer Blade 18 with 4090 card has begun to throttle a lot and running a bit hot when it´s left in idle. I have looked for new Bios update but there is none, I have changed powersettings none of this helps problem persists. 

My Viper V3 was purchased back in January of 2025, and my scroll wheel is loose, as in it can wiggle between scroll steps. It still works fine, and my old DAv3 Pro also had that scroll wheel issue.

I was fixing another PC, plugged my razer on it in order to test it, but when I plugged it back on my pc, it wouldn't recognize the mouse.Tested my mouse on the other pc, no problems, tested another razer mouse on my pc, all fine. But my own mouse stopped working only on my pc.   

Viper v2 Pro, not connecting to anything I've tried PS5, laptop and PC. It lights up green every now and then after plugging in but not every time - this just seems random. When it does light up the mouse doesn't work and doesn't show in synapse. Unable to do anything with it can't connect wired or wirelessly.

I lost the little USB C Dongle and i was wondering if razer had any left, i’ve seen some other dongles but im not sure if they will work beacuse the dongle didnt look like the one i got when i got it out of the box mine was a small littler one and the other ones are longer. 

Hi everyone, After being an Alienware customer for over a decade I recently decided to switch teams and bought my first Razer laptop about a week ago. I’m fairly satisfied bar a few oddities I’d like to report/discuss, hopefully for the development team to consider. Please be aware I will be making comparisons to your (nearest) competition (Dell/Alienware) as this is the only other reference point I have. The first and probably the biggest issue I have is with the RGB behaviour upon pressing either of the Fn keys. For those unaware - it seems to be the default to turn the entire backlight off and light only the F1-F12 and arrow keys in white only for the duration of the Fn key being pressed down, regardless of any personalised chroma settings. While I understand the initial logic behind this - to have you focused on the secondary functions usually associated with F1-12 keys, it’s very clear that it’s one of those ideas that sounded good on paper. In reali

I have recently purchased the Razer Firefly V2 Pro - Black, an item eligible for the battle field 6 promotional skin, and haven’t received anything both in my package and email.  Is this an ongoing problem for everyone? Reading some of the other posts on here, it looks like it is. Has anyone found a solution?   

what if create controller with 4 extra buttons where is LB LT RB RT press by moving finger opposite direction, fully customised binds 

I’ve saw that this question has been asked over many years and am wondering if this is possible yet. I have one specific macro that I am able to force stop using the key bind but no new ones I create do the same , I always use continuous playback if that helps.

Hello,I received a Razer Gold USA voucher (value: $200), but when I tried to redeem it on the official website, it says: “The PIN has already been redeemed.”I never used this code before. Could you please check when and on which account this PIN was redeemed?Voucher code: ]11602575132260Thank you. 

My keyboard is pressing random keys right now, so I'm typing on the on-screen keyboard. When I press the n key, this comes up: n.₺½|. When I press the b key, this comes up: bfjr4 *.It's completely random, but the same thing happens when I press z. It does something in Windows.

I have product Razer blade 15 (2022) RZ09-0421EED3 had updated the bios from this link: https://mysupport.razer.com/app/answers/detail/a_id/9729Once updated and restarted the laptop has stopped working and now it won't turn on. Only the red keyboard lights up.The laptop worked 100% correctly before, after updating the bios it stopped working.The laptop does not work both plugged in and not plugged in I too have had the same problem. I had updated the BIOS from the same official page. once installed and restarted my "Razer Blade 15 2022" it stopped working. IT SIMPLY DOES NOT TURN ON AND THE SCREEN STAYS BLACK AND SOME KEYBOARDS LIGHT RED. RAZER TECHNICAL SUPPORT HAS NOT HELPED ME AND THEY JUST GOT ME A WALK. THEY HAVE NOT GIVEN ME ANY SOLUTION DESPITE HAVING THE CURRENT WARRANTYIF SOMEONE HAS FOUND THE WAY TO SOLVE IT, PLEASE TELL ME WHAT YOU DID

Weird issue with my Deathadder pro v3 and I have tried everything under the sun to get it back to 8000hz Polling rate. Basically my mouse works perfectly fine but only at 1000hz Poilling , Razer Synapse does not detect the HyperPolling dongle but works perfectly fine with my Deathadder at 1000hz polling only.

I can no longer use this account so I made a new one so I want to delete this one but I can't because I can't access my old email address so I'm hoping someone can delete this account for me and I will not be logging back into this account so I will not know if this one is deleted or not so please just delete it

Hey everyone,I’ve been having some issues with my Razer Basilisk Ultimate. The mouse sometimes stops charging or randomly disconnects even though it’s plugged in within 2 to 5 seconds repeatedly.Here’s what I’ve tried so far: Checked and swapped USB cables and ports Conected the mouse directly with the cable. Tested it on other computers Updated drivers and firmware through Razer Synapse. Close all Razer apps and opened them again. Nothing seems to fix it. At this point, I’m guessing it might be a hardware or internal battery issue.Has anyone else experienced this? Any idea if Razer support can replace or repair it under warranty?Thanks in advance for any help

Hello, dear Razer administrators!I encountered a problem adding/activating headphones: "This device is already registered." I picked them up from delivery today. I'm very upset. Can you help me with anything?

can someone please help me i just recently tried to purchase Nintendo eshop code and tried to pay via razer gold but it just top up razer gold on my account then suddenly been blocked by a 2 step verification via old mobile phone number or backup codes and that i dont have anymore and lost access. I only have my email.now i cant purchase anything from the razer gold that has been loaded in my account please help me.

Hi there,I have the problem that, all of a sudden my RTX 2070 is running at 300Mhz Clockspeed, after it worked great for 2 years. I found out the cause in GPU-Z.It shows PerfCap Reason : Pwr, ThrmBut my Temps are cool (see screenshot), and Power should be okay too.Could it be that maybe it overheated once and the flags didnt get reset or something ?How can I reset them?Does anybody have some experience with this?  

I just got a new Razer Blade 18 and I was disappointed with how short the power adapter’s cable is. I was wondering if the power adapter found here has a longer cable than the adapter they include with the laptop but the specifications do not say how long the cable is. Product link:https://www.razer.com/gaming-pc-accessories/razer-power-adapter-400w/RC30-05290200-B3U1Can anyone tell me the length of the cable on this power adapter?

I recently purchased a Razer Kraken X Lite headset from Amazon India.But the site says “Unrecognized Serial Number’’Please double-check similar characters such as:"I" and "1""O" and "0" Please help me verify and register it manually for warranty coverage.