Razer Support

Hello All, I am experiencing an issue where the moment Razer Synapse launches, my Numpad 1 (Keypad 1 – VK_NUMPAD1, scan code 0x4F) stops registering input across all applications.The top-row “1” key works normally.The Numpad 1 key works correctly in all applications until Synapse is opened, at which point it immediately stops working.I have confirmed:No key bindings, macros, or Hypershift mappings are assigned NumLock behavior does not affect the issue The issue occurs across two different keyboards (Razer Ornata and Razer BlackWidow) The issue occurs across two different PCs (Ryzen 7 / RTX 4070 and i9-10900 / RTX 4090)Most importantly:Terminating RazerAppEngine.exe immediately restores functionality of the Numpad 1 keyThis suggests the issue is related to Synapse’s input handling rather than hardware or configuration.Any guidance or fix would be appreciated. Thanks,Keen

When pressing the power button, the laptop displays the logo then turns off and restarts automatically, repeating 2 or 3 times. Then laptop works fine 

Was working fine yesterday. Just stopped typing. Keys are lit up, volume control works, but no other key works seemingly out of nowhere. Have had the board for about a year maybe less. Synapse recognizes that it in fact plugged in and connected. Tried basically everything I could think of. Updated firmware, software, tried with Uninstaller synapse, different USB ports, restart pc, Uninstaller drivers etc Frustrating from an expensive piece of equipment. 

Hey so I lost the charger and I need to update the controller where would I be able to get a replacement charger or get one that would be compatible with the controller 

My wired deathadder V2 seemed to have dead spots on my old mousepads, so I switched to a new white one and it completely won’t track. Buttons work as per normal and tracking on my table is fine. But once it’s on mousepad it won’t work. Any idea how to fix? 

My $300 razer gold stuck on activation ,the system shutdown,so the activation is not completed,i need it activated so i can use it (removed invoice) 

Hi,  I’ve purchased the following model of mouse and I'm experiencing an issue - shortly after installing the software and making a slight change to the dpi option, the mouse doesn’t work as it should. I’ve tried various options to hardware reset / software reset the mouse to no avail, I've literally had the mouse for under a day and I'm about to return it but wanted to give this forum a try?Can someone confirm the following:If there is a hardware reset - what is the process?if the firmware has issues, what’s the latest version of the firmware?I’ve never come across a situation like this where a mouse I've purchased and received less than 24 hours ago borks out like this.

I just purchased a Razer Blade 14 2025 and I’ve noticed there’s a grainy effect on the screen, especially on grey backgrounds. Is this normal? Does anyone else have the same problem?  

I would like to buy a replacement base for my Enki X chair but I can’t seem to submit a ticket since it’s out of warranty. The welding broke on one of the legs like many other people have reported. I’d rather buy one through here if possible than get a third party fix. (removed serial number)Is the serial number.

Hello. In December 2025, I purchased a Black Widow v4 Pro keyboard. A while ago, I noticed that when I press the “D” key, it types the letter ‘D’ three times instead of just once. Sometimes the “Shift” key also malfunctions. Could I please ask for support? My previous post on the same topic has disappeared.  Best Regards

My Razer Blackshark V2 Pro headset disconnects while running at 2.4GHz, making beeping sounds, then turns back on. I've tried everything: plugging it in everywhere, downloading and closing the app, deleting it, changing the sound settings – I've tried everything. Please help.

I have tries many time to register my devices but it just can’t work. It keep showing error message like the product has already been registered. How can i get my activation code. it says that my serial number is already register at other places. Who can help me

Yesterday i cant receive code otpNow i cant buy gold Please help to solve it  

If I use my order number which was sent to my mail for tracking my order it sais "error occurred" what should I do? So I placed my order yesterday April 9th 2026 and got an email confirming my order and gave me an order number, but when I try to track my order it says an error occurred, what is going on?

they just arrived, I want to register it to install 7.1 surround (The reason why I bought it) and I get a sign that says "It's already registered, if it wasn't you, talk to support" and it's very difficult to communicate because the page doesn't let me Let me send you a ticket from my account. terrible. I want help. I Buy this gear, and I can't use its features

I have problem with my wolverine v2 wired controller, the controller receives power, but flashes twice and fails to connect, i’ve tried every oort on my xbox but it is never detected, its infuriating and I havent seen any real solution yet and i’m worried, is it a physical problem? And if so why does the controller receive power but not connect?

Hi, I have a Razer Barracuda X 2022 (RZ04-04430). My dongle firmware is stuck on v1.6.0 and cannot be updated. The updater reaches 100% and says success, but after restart the dongle is still on v1.6.0. I am stuck in an infinite loop and cannot reach v2.1.1.I have already tried: multiple USB ports, multiple PCs, running as admin, closing Synapse, and firmware updaters v1.7.0, v1.7.0_r4 and v2.1.1_r2. Nothing works.

Synapse 4 is terrible and a huge disappointment. It completely ruined my headphone sound quality, and I can't get anywhere near the audio performance I had with Synapse 3. To make matters worse, Razer isn't allowing us to install Synapse 3 anymore. It’s so thoughtless to force Synapse 4 on everyone. I honestly regret buying a Razer product

HI all,  My HyperSpeed USB dongle shows as “Unknown USB Device” I try everthing and nothing works.I'm trying to connect using Razer Assist (web chat), but it's impossible! I've been in different queues for 4 hours, and I always end up in the same situation... when I'm first in the queue, it times out and I have to start over.And I have another problem: according to my inventory, the purchase date is incorrect and I can't change it. I've uploaded a screenshot of the purchase. How can I request that this be corrected?

HI all,  My HyperSpeed USB dongle shows as “Unknown USB Device” I try everthing and nothing works.I'm trying to connect using Razer Assist (web chat), but it's impossible! I've been in different queues for 4 hours, and I always end up in the same situation... when I'm first in the queue, it times out and I have to start over.And I have another problem: according to my inventory, the purchase date is incorrect and I can't change it. I've uploaded a screenshot of the purchase. How can I request that this be corrected?

how can i get a replacement or fix this it’s very annoying as this is an expensive headsetand internal part of the usb broke 

The keyboard works absolutely fine, only when booting in 9/10 it ain’t detected and no LEDs except the profile(?) LED (the SD card with the P inside) is lit, so I have to unplug and plug in again for it to work BEFORE I enter my windows account pin.

Can't update firmwareCan’t find another version of firmwareplease sand me the link to firmware for razer kiyo pro 

I have just purchased two razer e cards and wish to send them as a gift.I cannot work out how to do this    

I need to replace the USB Type-C Thunderbolt Connector.(The USB C on the right hand side of the Razer Blade RZ09)Any recommended supplier?