Razer Support

I recently just lost my Barracuda X ( 2022 ) dongle. I understand this has been asked before but where I can find a replacement dongle for my Razer Barracuda X 2022? Thanks very much!

I still have access to the email used in the account and I also have a proof of recent purchase of Gold credits. However, I can’t use the credits since it will request OTP or it needs a back- up code in which both I no longer have access. Need help on this. Thanks!

I still have access to the email used in the account and I also have a proof of recent purchase of Gold credits. However, I can’t use the credits since it will request OTP or it needs a back- up code in which both I no longer have access. Need help on this. Thanks!

My deathadder v3 sensor goes crazy randomly or when i have 8 k poling rate… and i dont know what to do to fix it does any one know how? i bough it from a online store called emag… its real is detected but the sensor goes crazy like doesnt respond or goes every direction when i dont move it...

When i use  my huntsman it will be regisered by my pc the leds are on not in demo mode and wont type i’ve tryed everything i found like reseting, reinstalling drivers, and it isnt something with the usb because i use the usb that comes with it and also i use the same cord as that for my huntsman mini which works perfectly.

My usb dongle suddenly stopped working, when connected via usb it briefly gives a dim green light and then shuts off. Windows has given a “Usb device not recognized” error. I have tried rebooting, reinstalling synapse & drivers, switched usb ports but to no avail. Headset can be used wired and with regular bluetooth mode but the dongle just doesn’t work.

hello my razor nomav2 was working fine then for some reason switched to bluetooth and i cannot for the love of me switch it back 

Hello, I bought my Razer BlackShark V2 X headphones last year and I'm trying to activate the 7.1 surround sound.However, when I try to register the activation code, it tells me the product is already registered. I didn't register it.I think the code might have been used previously or there might be a problem with the activation system.I'm not requesting a warranty or repair, just help activating the 7.1 surround sound.I can provide the proof of purchase, serial number, and photos if needed.Could someone from Razer technical support help me resolve this?Thank you.

Hi everyone,I’m having several issues with my Razer Viper V3 Pro and I wanted to know if anyone else has experienced something similar.The mouse randomly disconnects during use (especially in the middle of games), and sometimes the wireless dongle is not detected at all. On top of that, the battery drains much faster than expected.What’s more concerning is that the problem also happens when I use the mouse with a cable, so I don’t think it’s related to the dongle or USB ports. I’ve already tested it on different USB ports and even on another PC, but the issue persists.At this point, it seems like a hardware defect.Has anyone else had this problem? Did you manage to fix it or did you have to RMA it?Thanks in advance.

Hi there I’ve cracks on my sitting part of iskur.warranty expired.no Razer care plan. is it possible to order just a replacement of sitting part? thanksbased on the uk 

I bough my headphones in store several years agorazer barracuda xonly recently was told i have to go through a process to get 7.1 surroundfound everything but date of purchase which i have no clue how to do because i was a kid and saved cash Any help would be massively appreciatedThank you

Hi, i bought  my keyboard (cynosa chroma) from other person and i added wrong purchase date. Can I change the date to the real date when I bought it from that person?

I needed to restore my blade to it’s original factory configuration, I installed linux on it but it just wasn’t for me so I needed to switch back to Windows for a bit. Except the Ubuntu Installer wiped the recovery partition on the drive, and I do not have an original recovery media. I went to the “System Recovery Image Service” on the razer website, logged in with my ID and it said my laptop (Razer Blade Stealth Early 2019) is a legacy device and the images are no longer available, is there a way to retrieve an original recovery image for my blade (don’t really trust downloading it off of a random forum or the Internet Archive honestly).

Goodmorning,Quick scenarioI have a Razer Naga V2 Pro and I am using a HP Omen 27K screen with build in KVM switch. My mouse is connected into this KVM switch. IssueWhenever I double click my Razer mouse the KVM activates and swaps to the other connected device (desktop and laptop connected). Which is really annoying ofcourse because double clicking is rather common action to perform. Troubleshooting steps takenI tested with another laptop connected to my screen and gives the same issue.  I updated all drivers and reinstalled the peripheral. Tested with two other mouses and non of them had the same issues. Made sure no keybinds or macros where installed on the mouse.  Checked and adjusted usb power management settings. 

Hello, I recently purchased the Black Shark V3 Pro (White version) headset. I have two questions regarding an issue I’m experiencing. First, it seems that there is no way to connect the headset to my Xbox except through the 3.5mm jack connected to the controller. Is that correct? Second, when I connect it to the controller using the jack, I can hear a faint background noise, and sometimes during gameplay there is a high-pitched buzzing/whistling sound. Is there any solution to fix this issue? Thank you.

Hello, i have been searching for answers and trying to solve this problem myself, but anything is working, can someone help me please?

Hello,I have been trying to contact support over the last few weeks due to a fault with my Razer Nommo V2 Pro.They have been working great for around a year,  but now seem to be having the same issue as a lot of others online where the speakers and sub can no longer connect. After trying all the suggested solutions wanted to contact Razer themselves. Using their portal tells me they are still in warranty, but when I use the chat feature it comes back and says they have a problem try again later. Is there any other way to contact them? or could someone from Razer reach out to me please. Thanks,

Hello, Razer customer service. When I logged into my account today, I found that my Razer Gold had been cleared. During this period, I didn't receive any deduction emails from you. I hope you can restore the points in my account.

Perdi meu código de verificação de duas etapas e preciso fazer a troca do mesmo, perdi quando meu celular antigo quebrou

Hello there everyone!My OG Iskur chair is now wobbling beyond belief & i am pretty sure I need to replace the Bracket, (Or just the whole bottom half) Trying to figure out how to start the process to get replacement parts!Thank you kindly!

I'm trying to register my phone to get the code for the 7.1 sound app, but when I try to register the number it says it's already registered, even though I didn't register it. How can I fix this?

This account is registered to my old number and I no longer have accesss to that number. I need help to register my new phone number.

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

ı have a Razer Opus x Mercury and ı have been use this proudact for 3 years and ı love it so much. its still work so well but some parts have broken. ı can use it but i think its cant go like this forever. ı just want to find some parts but cant .can razer or any one else help me pls? ( as ı said its works, only cosmatic parts are borken. drivers and sound work still almost perfect. )

I just updated Synapse 4 and now a couple of my listed devices are not responding as fast as other LEDs.Lian Li O11 Dynamic: All LEDs in all 3 zonesRazer Chroma ARGB Controller: All LEDsThey are acting like they are playing in slow motion. Despite the chassis controller and the ARGB controller not being the same device, they are both “slowed to the same time,” for lack of a better phrase. They do not update in real time like my Hanbo AIO, and other devices.Video here: youtu.be/w3bPZVU8Gr0I have uninstalled and reinstalled, I have restarted my system, I have updated firmware, I even opened up my computer, unplugged the ARGB controller and nothing has fixed it. :(