Razer Support

Subject: Ornata V3 Chroma Profile Compatibility Issue Dear Razer Support Team, I recently purchased the Ornata V3 keyboard. However, when I download Chroma profiles from the Razer website, they do not seem to be compatible with my keyboard. I can only use the predefined profiles listed there. Are there any Chroma profiles compatible with the Ornata V3, or am I missing something in the setup process? I would appreciate your assistance. Thanks..

I have thought of getting the THX Spatial Audio for a while and until a while ago, I was just fine without it. However, I bought the Barracuda headset recently and I like to have surround sound. While trying to purchase it, the billing page would only let me input billing information from Singapore. I don't live there, so I was confused and checked my billing address. I reset all of them just in case, but it won't change. I was wondering if this was a common problem and if anyone knows how to fix this?

je n’e trouve plus la sortie audio thx spatial audio dans mes paramètre son

因为绑定绑定手机号没有收到验证码导致频繁操作被锁，请帮忙解锁，并帮忙解决手机号无法收到验证码的问题，谢谢

I need help trying to figure this out. The only way my laptop recognizes the USB c charger and actually charging is when I turn the laptop completely off (restart och sleepmode wont do it), plug the cable in, and the start it. If I disconnect the cable when the computer is turned on, it wont charge when reconnecting the cable. So anytime i need to charge it with USB c i have to turn the laptop off, reconnect the charger and turn the laptop back on again... I've reinstalled USB drivers and turned off settings so that the USB port are always powered. I've searched around for this on reddit and other places but cant fint any solution. The charger: https://www.anker.com/products/bundle-a2148111-a88660a1?variant=42462302732438&ref=collectionBuy&discount=WS24BUND206yue Any ideas? Any help is much appreciated. Cheers

The D key on my keyboard rarely is detecting input. Maybe 1 every 50 attempts. I have tried cleaning it with compressed air removed the key, no debris found updating all drivers plugging the keyboard into another pc Any advice or ideas on how to fix this? The keyboard is only a few months old.

I have already deleted anything Riot games/ Vanguard related, reinstalled synapse 3 and 4, and updated the drivers

The dongle connects and disconnects in a loop. I am unable to run the firmware updater because it wont stay connected. Mouse works fine when wired, seems to be a dongle issue only. Suggestions?

Hi, I’ve noticed that when I connect my Barracuda Pro to my phone via Bluetooth and change the EQ in the Razer Audio app, those EQ settings stay saved in the headset. Later, when I switch to using the headset on PC via HyperSpeed and Synapse, that same EQ is still applied — on top of the EQ from Synapse. This causes weird, layered sound and makes Synapse adjustments less effective. To avoid this, I have to manually go back into the mobile app, switch to Flat EQ, and then use Synapse. It’s not very convenient. It would be great if Synapse could:- Override the EQ stored from Bluetooth, or- Disable the firmware EQ when connected via HyperSpeed, or- Let us set different EQ profiles per connection (BT vs HyperSpeed) Is anyone else dealing with this? Would love to know if there’s a better workaround or fix. Thanks!

Pls tell me how i would rlly like to know...

I cant use my Activation Code. received an email with the activation code with 20 numbers and letters to put in 5 x 4, but in the "7.1 Surround Sound" program to activate, it only appears to enter 4 x 5 letters and numbers. How do I activate the code? the code in my email (removed for security purposes) is: It’s great to have you with us. To get you started, here’s US$10 off your purchase of US$99 or more*. Valid till Apr 6. Punch in code at checkout: XXXXXXXXXXXXXX

I bought Kraken V3 X headphones when I activate 7.1 sound I get the error "invalid activation code" my mail (removed for security purposes)

I am debating to get the Razer Hanbo 240mm for a new PC. I am building an itx system and am concerned about clearance. Is there a way that I can know the dimensions (mainly the height) of the AIO pump cap. Thanks.

Doe’s the Razer Blade 2022 14 INCH support thunderbolt 4 yes or no?

I’ve been frustrated with my Basilisk V3 Pro and Pro Dock ever since I bought them. With Synapse3, my profiles would constantly go ‘out of sync’ even though I wasn’t changing anything, the mouse light level kept changing by itself to 33 (default?). I would click on cloud or local profile, and the dates/times of my profiles would flick through multiple entries, as if they’d been edited 20 times. When the mouse would wake up and I would be dragging something straight away, the mouse would ‘click’ and let go of what I was dragging, with Support asking for videos etc of the problem only for me to find out elsewhere this is normal behaviour (seemed obstructive / unhelpful). The mouse started randomly quitting whilst connected to the dock (scrolling, clicking, and mouse moving would all stop, the profile button would continue working). So I upgraded to Synapse 4. Now the issues seem even worse. When the mouse wakes up, the colours set in Chroma don’t restore (the mouse is unlit unless I edit

Hi, I purchased the above keyboard at Duty Free in Brazil. I am unable to register my product. I have the original box, invoice, serial number and product number. I have tried a couple of times to register but the system will not accept the number. Also, I have a problem with 3 keys on the keyboard that repeats when typed. I have checked the firmware; drivers are up to date. The keys are f(when typed a g) appears, g (h) and h (j) are working together. It makes it impossible for me to use the keyboard. All help would be appreciated.

whenever I stream on discord the stream volume is so low that my friends can barely hear it. This wasn’t an issue before until I got this headset

Razer website states that there is onboard memory for razer naga chroma, but in synapse 3 there is no option to save my profile onboard - cant find the memory card icon unlike my mamba elite. can someone please advise?

Hello I used https://mysupport.razer.com/app/answers/detail/a_id/2044 (slightly modified as you need to create the stick first and then copy the Razer image) to reset my machine. I started recovery with a stick based on Windows 11 24H2 and the latest image for my laptop. That got stuck at 70% and didn’t continue. Then I tried to create a recovery drive based on my PC which has Windows 11 23H2 with the latest image for my laptop added. And it is stuck at 23%. The model is Blade 14 (2023). As the system reset tool has zero output besides the progress bar. What could be the issue and how can I recover? It doesn’t even throw an error. Is there a way to get a log? Kind regards

Hey there i heard that you can help me with my new brand razer kraken v4 pro headset ! i order from a shop from romania its one of the biggest here named "ALTEX ROMANIA". today i just recived them and there is no activation code key to scrach ! i have all info you need i cand send it by email pictures with the serial number or pn rz04 ..please help me ! my email adress is mihai_gabriel_1986@yahoo.com and i have account with razer open it today ! thank you very much ! i hope to hear from you !

My Razor Blade 15 Advanced model (mid 2021) RZ09-0409AED3 hinges (left and right) are broken. the hinges where the corner screws screw in to hold the back of the laptop in place. Where or how do I replace these? I don’t even know how these crumbled.

Recentemente comprei um mouse razer deathadder essential em site chinês, porém o synapse 4 não o reconhece. Já tentei registrar também em Razer ID, mas conta a mensagem “Este produto já foi resgistrado. se não foi você, entre em contato com o suporte da Razer” por isso estou entrando em contato. Pode ser falso?

I just bought some Blackshark v2 X headphones, but when I try to start the THX Spatial Audio program it tells me that I need an activation code. I enter the code that they sent me to my email and it tells me that it is invalid.

‏السلام عليكم كيف الحال عندي مشكلة أنا اشتريت بطاقات هدايا Razer Gold لكن لما أرسلتهم للعميل يق لي أنه مستخدما مع العلم أنه أنا ما استخدمتهم أبدا كيف يمكنني أعرف أين تم استخدامهم وأي وقت

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help