Razer Support

I’m using the THX audio option with synapse 4, most audio sounds fine but voices sound almost robotic, this is only when I have THX enabled. I’ve spent days looking up solutions to this issue but haven’t found anything that I didn’t try already. I have Game audio channel for default playback and Chat audio channel as default communications. I’ve tried to do a clean re-install of razer synapse. I have enable audio enhancements enabled in windows 11 sound property, THX won’t work if I turn it off.  On my old Nari Essential THX sounded great and voices sounded fine. I’m not sure what’s going on but I’m kind of pissed off about how bad it sounds. 

how can I see results by entering it and open it.as you can see I have case number but can’t find where I can access on your site and your message replybefore 48 hrs will close.please advise so I don’t have to repeat this all over again.thank you.

My Raiju V3 Pro Controller is not turning on or recognize in Synapse 4. Not sure what to do… I use this controller on my PC. I tried resetting it, however, the synapse does not see it on. Tried changing different wires or even locate a pinhole to reset it but can’t find it. Please help. I love this controller and hoping I can get some help to make it work again.

please help me change my number in my account i cannot buy anything

I bought a Blackshark V2 Pro 2023 edition like a week ago and used it for 3 hours max. I have a problem with the connection. It keeps disconnecting after sime time and connect again. I already updatet the firmware, reinstalled synapse and reinstalled the headset drivers. I also closed every program for my other devices but it keeps happening and it’s hard to play games with this thing. I red across several Reddit posts and threads on this Website but no fix could help me with this issue. So please if anyone can help me with this problem than i don’t have to send this thing back.

Tengo un Razer Huntsman Mini 60% Optical Purple Switch (Spanish Layout) comprado el 05/09/2023  (Argentina). Ya venció la garantía de 2 años.Problemas que tengo:•  6 teclas dejaron de funcionar completamente ( solo tienen luz y son teclas que no se usan con frecuencia)existe algun tipo de correspondencia por este error de fabrica?

My phone number is lost and I cannot access 2FA codes

After performing all the typical  and advanced troubleshooting procedures to try to get my Razer Kiyo Pro camera to consistently work without freezing during Zoom or Teams video meetings, I finally got my camera to have stability. I ended up removing (uninstalling) the Razer software and uninstalled the Razer camera driver in the Device Manager )allowing Windows to detect the camera and load the driver on its own when it reboots) and then I rebooted my Windows PC. I did this about two months ago and have not had the freezing problem since.   I also fixed my friends Razer camera the same way and he also haven’t had the freezing issue any longer. To verify this fix, I re-installed the Razer software and like clockwork, the camera instantly began freezing in Zoom and Teams. I again removed the software and the driver — rebooted the PC, and  like magic, my Razer camera is stable again. So, it’s definitely a problem with the Razer software when interacting with Zoom or Teams, whether the Ra

Would like to know if it is truly possible to run the blackshark V3 (Standard/playstation) in wired mode. The online user manual as well as every AI says yes, but I think its getting confused with the V3 pros and V3x's  Did I get a broken set? Mine refuse to connect strait wired on or off 

The mouse is working (all buttons) but the cursor is not working. The mouse is only 6 months old. This is my second Razer mouse that has issues (is for sure my last).What is going on. I tried to reinstall the driver, changed the battery, nothing. Looks like the laser is dead. Really disappointed by Razer products. I’ll go with logitech that I use on my tower and they work without any issue for 5 years now. 

I used my Viper V3 Pro early this morning, and I put my PC to sleep, since I never shut it down.When I woke up to start working, the mouse wasn't working. Both the dongle and the mouse seem to be dead. I connected the mouse directly to the PC with the cable, but nothing. I would appreciate any help or a replacement. Thank you.

I got this Razer Viper Mini mouse and it works very well except for the wheel button. At the beginning it started to register double clicks, but now I need to press it extremely hard to make it work. I really like this mouse and I would like to know if there is a solution for this problem.Thank you

Are there any recommended LCD service centers in Indonesia for the Razer Blade Pro 17" (2021) | RZ09-0368x laptop?

After 3 weeks since I purchased my razer blade I did not receive a promo on my email to download the game

I only just got this mouse and it charges slowly 3% every 10 minutes and whenever I hold the power/dpi button to turn it off I cant, I’m not sure if you just can’t turn it off if you’re charging it but if you can’t that’s fine I guess but i still don’t understand why it’s charging so slow. 

Hello,I have a problem with my Razer BlackShark V3 Pro Xbox/PC due to some hardware problems. Below is a full summary of the issue and the troubleshooting steps I have already completed:The headset powers on normally and you can hear the voice saying power on. But the device does not say connect or respond. It does automatically powers off after a short while when I am trying to get it to connect. It is not detected via PC Blootooth It does not connect to my PC via USB‑C or through the included 2.4GHz wireless dongle. On PC, the dongle is detected, but the headset will not pair with it. The Razer Audio/Controller software does not recognize the device. I have tested several USB ports and different cables, including the original one. The headset receives power but is not detected by the system and provides no input or audio functionality. I have had if from Oct/25 and it started to have intermitant connection problems that an on off on again reset seemed to solve, but now its just not w

i wanna know where and when a razer 5 card was usex. what or how? any  chance or way to do it? i went to chat link but it doesnt open. hope i can help me

Hi I need help with the new 7.1 sound activation code. Can you please help me?

Recently my arm rest detached after having the razor enki for 5 years. There seems to be no way to rescrew the armrest on without destroying the rest of it. Is there any way just to buy the whole arm assembly? 

Hello Razer Support, I’m reaching out regarding a Razer Gold gift card I recently purchased, but unfortunately the code became partially damaged while scratching off the protective layer. Some digits in the middle section are no longer visible, making it impossible for me to redeem the card. However, other parts of the code and the barcode/serial number are still clearly visible. Here are the details: Visible code parts: 307 584 **** 2062 Barcode number: (removed) Issue: Code scratched off unintentionally during normal use  I have attached a clear image of the card showing its current condition. I would really appreciate your assistance in recovering or verifying the full code so I can redeem the value of the card. I can also provide proof of purchase if required. Thank you very much for your help, and I look forward to your response.

!--startfragment>how to fix this Secure Boot certificates have been updated but are not yet applied to the device firmware. Review the published guidance to complete the update and ensure full protection. This device signature information is included here. DeviceAttributes: BaseBoardManufacturer:Razer;FirmwareManufacturer:Razer;FirmwareVersion:1.03;OEMModelNumber:Blade 16 - RZ09-0510;OEMModelBaseBoard:SO6100;OEMModelSystemFamily:1A58300A Razer Blade;OEMManufacturerName:Razer;OEMModelSKU:RZ09-051021N4;OSArchitecture:amd64; BucketId: 121954a5453464cf5283ad543028942483c61fd6aae2ef6a7c25d4fd1b3a8ed8 BucketConfidenceLevel:!--endfragment>I’m on the latest bios update from 2023!--startfragment>Quick Fix: To resolve the Secure Boot certificate warning on your Razer Blade 16, you need to apply the latest BIOS and firmware updates from Razer, and ensure the Microsoft Secure Boot certificate update is installed and committed to the device firmware. This requires both vendor firmware upda

When overlay is on it kills my fps, drops it like 10 fps. Some times more. Any fix? I would really like to use it.

Hello devs, synapse 3 stoped working 2 days ago , so i decided to update to synapse 4 but its not really working , i deleted all old razer files and drivers still didnt help , the peoblem is that when i try to install synapse 4 its preparing very long time , and when its done the window is just half empty like some of the buttons or ad , its just never loads properly , cant install new drivers and customize my razer keaybord((( plz help …. Regards , Russian user 

Hi, I am trying to run two monitors through my Thunderbolt 5 docking station. However only one monitor boots up at a time.If I plug both monitors in, one of the monitors will boot up and the other one remains turned off. If I turn off the booted up monitor, the other one boots up.All cables seem to work really well individually, supporting 4K resolution at high refresh rates. I’ve also tried using the thunderbolt 5 cable that came with the docking station, but it isn’t helping. What I’ve tried so far (with my laptop closed so it doesn’t have to run the laptop monitor + the external ones at the same time):-Turning down the resolution on both displays to 1920x1080 and refresh rate down to 60 Hz - still not detecting both monitors.-Switching between all 3 downstream ports on the docking station.-Updated my Nvidia drivers and checked for updates in Razer Synapse.-Plugging monitor 2 directly into my laptop’s HDMI port - this works. I.e. the laptop itself supports both monitors.-Plugging my

Please help me. I am looking for the System Recovery Image file. The model is a 15-inch 2023 laptop equipped with the RTX 40 series. When I try to download it from the website, it says that the product is not registered. However, when I go to the product registration page, it says the product is already registered. How can I fix this issue?