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Razer Support

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  • 39,035 Threads
  • 56,631 Replies

39035 Threads

H
heero2020
posted in Razer Support

Is there a software or app I need to install on my android phone for the 7.1 surround sound?

I just bought my razer headset its sounds okay on my pc coz of the 7.1 surround sound software installed but on my phone is not.

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3 years ago
T
TanukiTime
posted in Razer Support

my blade 15 charger short circuited (again...)

Hi all, I really need some advice. I bought my razer blade 15 (advanced model) about 2 years ago. About a month after the initial purchase, my charger suddenly stopped working. It even blew a fuse in the studio of my colleagues. At the time I got in touch with razer quite easily and I was sent a replacement chargers. Now, I can hardly believe it, but my second charger short circuited last Sunday. It had been working fine the day before. It has not been damaged. I didn't drop it. Nothing. But it short circuited again. I immediately contacted razer but I haven't received a reply, even after 3 days. I just started a new job and I have a big deadline in 3 weeks so I'm stressed out. I'm considering buying a replacement charger even though I feel it should be replaced by razer, but they are sold out. I live in the Netherlands so I'm reliant on online purchases (as far as I know). I'm desperate. If anyone has any advice on how to go about solving this, please get in touch. Help a girl o

1
Razer.Speedcr0ss
3 years ago
C
cityDeepVioletbest947
posted in Razer Support

Spatial THX problem on a Nari Razer

Hello, I have a 3D sound problem with Razer Nari. In fact whether I have or not the THX I always have the same stereo sound. Is it normal that the front and rear sound is finally the same in the Synapse THX demo? Is it normal that the headphones are not really 360° in the end? I'm wondering if I should send it back and get another headset. I have the Net Framework, I uninstalled my antivirus, I reinstalled Synapse, I did all the Windows updates, I tested the headset with the usb dongle on another windows pc and I still don't have 3D spatialization. I wonder if the headset really has 7 speakers. Thank you in advance for your help, cordially, Vincent.

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O
3 years ago
U
Ultraye
posted in Razer Support

Empty Chroma App

Hello. I'm just a another user with the Empty Chroma App. After uninstalling everything razer, deleting stuff in registry, uninstalling HID stuff on the device manager and fresh installing synapse 3 (Like many others), doesn't seem to do anything. Also, like many others, i've tried doing everything i could find. From what i see in the Razer Support thread, i'm not the only one having this problem, and it's recent. If any of you guys have any solutions, or knowledge to overcome this, please let me know. Not having the RGB lights interacting with my games is pretty lame.. Might as well get a normal RGB light. But i didn't, got a razer instead. So hopefully, a fix would come out soon.

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3 years ago
A
agiantmuffin
posted in Razer Support

Razer Blade Stealth early 2020 - VIDEO_TDR_FAILURE

Good evening all Trying to troubleshoot an issue and determine if it's the hardware in this laptop or an Intel/Windows issue. When I enable "Virtual Machine Platform" or "Windows Hypervisor Platform" features on Windows 10 1909 I cannot boot and get blue screen VIDEO_TDR_FAILURE (igdkmdn64.sys). In order to restore booting I must enter safe mode and uninstall the Windows features. I have tried updating all Windows updates, and downloading/updating the latest Intel Graphics drivers. Has anyone else encountered this or knows any workaround? It appears to be an issue for others with this laptop per a thread over at Intel.

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3 years ago
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OPALPixiePowderurban173
posted in Razer Support

Razer Core X - does it support an imac which has duel operation system

Hi there we would like to purchase this card: Razer Core X We are using imac with duel OS (1 apple and another windows 10) my question is if i use this card on my windows 10 OS will it work properly ? Thank you and best regards, D.

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3 years ago
G
Grizzlypointauto134
posted in Razer Support

Bluetooth connection

my rzor basilisk mouse wont connect through blutooth i can find it with my laptop it just wont let me connect it via Bluetooth i have tried everything i can think of. Any ideas or help would be greatly appreciated.

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3 years ago
O
OoM4V3RCKoO
posted in Razer Support

Nari Ultimate for Xbox One connection issues

I got the Nari Ultimate for Xbox One earlier this year to replace my original Nari Ultimate that had to run the aux to the controller for audio. At first, things were great and I was loving life with a wireless headset, but about two months into owning the new one I started having issues. Initially the headset would start making crackling noises which happened over both party and game audio. During this the volume would also fade in and out. A quick reset would fix this and it wouldn't happen for some time. Shortly after that happened I started having an issue where the headset would unpair itself from my Xbox after taking it off the usb charger and trying to power it on. When this first happened I thought maybe I held the power button too long or something, but it became a reoccurring problem after that point regardless of how quickly I released the button after power up. And finally, on top of those two ongoing issues, I have been having problems with the headset completely discon

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3 years ago
E
Eloyball
posted in Razer Support

Chroma Connect not detecting Devices

Hello, I've been trying to solve this issue for a while now. I own a Huntsman Elite keyboard and Naga Trinity mouse. One day whenever I used Chroma Connect the led lighting on my keyboard would freeze from time to time, so I tried uninstalling and reinstalling Razer Synapse 3.0, while deleting all Razer related files. It didn't work, so I tried uninstalling the drivers of my keyboard, then I also tried to factory reset my keyboard. However now my keyboard and mouse won't even be detected by Chroma Connect. Chroma Studio was detecting the keyboard and mouse but the chroma effect didn't work until I changed it a bit and saved it. Alexa is also able to change the chroma lighting, the only app that doesn't is Chroma Connect. I tried uninstalling and reinstalling only the app and then repairing Razer Synapse but still didn't work. Does anyone know how to fix this? I tried everything I could think of. Thank you

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3 years ago
C
clubPaleCyanpoly935
posted in Razer Support

Razer Blade 14 2017 doesn't turn on

Hello everyone, I have been using my Razer Blade for more than 2 years and a few days ago when I played, it just turned off and since then when I press the power button, it doesn't turn on. I thought it might be the power adapter issue and I got a new one, but the razer still does nothing once I press the power button. I followed the steps described here: https://support.razer.com/articles/1524828321. None of them helped. But, I can't even go to BIOS for some of them. I checked different outlets and power adapters. The behavior is just when I press the power button, nothing happens. Literally, neither fans are starting nor and indicators turn on. Just feels like it has no power. One more thing to note is that I have been using it without a battery for the last 5 months since the original battery was swollen and was dangerous to use. It worked well from the power adapter for 5 months until it turned off a few days ago. What may be wrong with it and what can I do at this point?

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3 years ago
S
SKULLCANDY226
posted in Razer Support

Help pls

So I have had the Thresher Ultimates for pc/Xbox one Since I got the Xbox one x. The headphones will connect to my Xbox but will not give me sound and the instructions that came with the headset are outdated. Does anyone know what I can do to make them work?

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3 years ago
Z
zaka91
posted in Razer Support

Help with razer kraken headset

Hallo I have problems with my razer kraken headset So i start pc normally like everyday,for no reason my sound on razers changed,it feels like bass is lower and sound overall,feels like i am listening something in cave... I didint do any updates on my pc,also i cant add them to my razer synapse2 at all. And wondering when plugged does my pc recognize my headset like " Razer Kraken" or under some other name https://prnt.sc/u9yqwb

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3 years ago
C
Chellekathryn
posted in Razer Support

How to confirm address change?!!

Is there any way to confirm that my shipping address was indeed changed? Chatting with tech tried to reassure me... but with the review about Razer Support I’m skeptical.

2
Razer.Speedcr0ss
3 years ago
A
aeroBisqueONYX256
posted in Razer Support

Razer 7.1 Surround not appearing as a default playback device

Hello, I am having difficulties with getting my 7.1 Surround to work after trying (and failing) to get Synapse 2 to work again after installing 3 caused issues. I since gave up on that endeavor and reinstalled 3, but after downloading and installing the software for 7.1 Surround, I can't find the actual device for it. The program itself seems to be working fine, it's just since I can't set it to my default device it can't function.It worked yesterday just fine, so I'm not sure why this has changed.

5
A
3 years ago
M
MrCrazyPoutine
posted in Razer Support

reset 2-Step Authentication

I don't have old number for 2-Step Authentication, how can I reset that 2-Step Authentication option?

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M
3 years ago
G
greatDarkBlueGraybyte787
posted in Razer Support

Razer Man'o war microphone in discord.

Hi, I'm having problems with the Razer Man'o war microphone, sometimes when I call through the discord the audio pops out of nowhere and I have to keep going in and out of the call until I get it fixed Maybe the software is not detecting discord?? idk i have this problem for months.

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3 years ago
S
smartupRoseMadder171
posted in Razer Support

RAZER GOLD ,

RAZER GOLD EM APROXIMADAMENTE QUANTAS HORAS MINHA RECARGA IRA CAI ??? POXA ACHEI QUE ASSIM QUE BOLETO FOSSE PAGO A VALOR CORRESPONDENTE JA ESTARIA EM MINHA CONTA RAZER GOLD PRA MIN USAR COMO EU QUISER . OS MEIOS RAZER GOLD SÃO MUITOS DEMORADOS E CHAT ONLINE NUNCA TEM ATENDENTES . TA UMA PORCARIA SITE

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3 years ago
P
PastelGreenfastlab162
posted in Razer Support

Pro Type Question

Hi Razer Support, I want to buy a White Pro Type. I need the keyboard in a German or Swiss German key configuration. What key configuration is the keyboard when it is sold from the EU - German store? I need to ask as this detail is missing on the store and the pictures for Europe show the US language key layout.

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3 years ago
A
AmLosteRazer
posted in Razer Support

Razer Synapse 3 wont install, HELP

Hi. whenever I try to download synapse 3 it comes up with this error (in picture). I've been having problems for over a year at this point and any help is appreciated.

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A
3 years ago
L
luis_torres
posted in Razer Support

How to get ahold of razer support thats not through email

Hi guys, hoping some one can help me. I have been having trouble contacting razer through their email, it seems that they might not understand my issue and we have been going back and forth for about 2 months now and I keep getting a generic answer instead of them walking to look for my stuff that they already have. I was sent a second shipping label when I had already sent my items, so it looks like I havent sent anything. The support person said they are closing my ticket on this issue because of inactivity, and opening another ticket only sent me an email saying that they were closing the new ticket. I cant get ahold of anyone on twitter. Is there anyway some one can point me in the direction of finding a phone number? the link to the chat sends me back. I am U.S.A based. Thanks in advance.

1
Razer.Speedcr0ss
3 years ago
D
Devastacia
posted in Razer Support

Double RGB Goliathus Mouse Pad Support?

Hi all, I bought a second RGB Goliathus for my desk (I have an L-Shape desk and wanted one for each side) and it seems like Synapse will only pick up one of them. The other one still gets power and does a spectrum cycle default, but it doesn't sync up with my other devices or have it's own place in the software to have it's settings adjusted. Does anyone know if this is a software limitation or am I just doing something wrong? Any help would be appreciated, I would love to have it cycle the same colors as my other devices. Thank you!

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D
3 years ago
S
sidehitGlaucous115
posted in Razer Support

Need a Sanity Check

Heya team, I bought the Razer PBT upgrade and just noticed late last night... Does this seem dim to anyone else? When compared to the stock ABS key cap the letter shine through seems really dim. Is this by design? https://imgur.com/gallery/VTuINLh

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3 years ago
V
VykwarusOpiulum
posted in Razer Support

Compatibility RTX 3070 with Razer Core x Chroma

Will be compatible the new RTX 3070 with Razer Core X Chroma?

1
V
3 years ago
F
fuGue_tv
posted in Razer Support

Razer Blade 15: Microphone Issue

Microphone is simply not working. I am aware of all the generic things that could be wrong, ie. wrong device selected, microphone muted, etc. Is there a way to get the mic to work? Not sure if I ever even used it. Thanks!

2
T
3 years ago
Z
Zuice
posted in Razer Support

Aptio setup utility

I'm stuck on the Aptio setup utility page, I had searched the issue and followed the... 1) "launch CSM" and change to enable, 2) "secure Boot Control" and change to disable, 3) select save & exit and press yes. This brought me back to the same screen. I then hit F9 for recovery and the laptop restarts as if I am turning it on for the very first time, all my data is gone, looking for any help, please.

0
Z
3 years ago

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