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Razer Support

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  • 38,902 Threads
  • 56,446 Replies

38902 Threads

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ericamyamerica
posted in Razer Support

Key Caps?

Heyo, I have an Ornata v2 keyboard, I bought white razer key caps but as you can imagine they don't fit lol I was just wondering if it was at all possible to get the key caps white? If there are custom keys I have to get or maybe some sort of mod to get for the key caps I bought, any information would be awesome, thank you

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3 years ago
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quickZaffreload856
posted in Razer Support

Razer Orbweaver won’t let my computer go to sleep.

Razer Orbweaver won’t let my computer go to sleep. So I’ve been using my Razer Orbweaver for some time now and just yesterday I noticed that my PC won’t power off the display or go to sleep after certain amount of time. Cool no worries checked my control panel settings (which I had set to never) and switched it over to 1 minute, just to test things out. Did not work, I also went through advance setting and switched all kinds of setting all over the place, and none worked. Now if I disconnect my Orbweaver, works just fine.

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3 years ago
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Benickl
posted in Razer Support

Razer Blade 15 Advanced 2019 #-Key can not be configured in Chroma Studio

Hi I have a problem with the #-Key on my Blade 15. If I just use the preset effects there are no issues but if I want to make some on my own (what worked until yesterday) the #-Key can not be configured. It shows on the right that a effect is put on to it but the Key stays black. I hope someone can help me have a nice day, bye.

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3 years ago
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MiroOp
posted in Razer Support

Macro Not working as intended (ONBOARD MEMORY)

So I made a macro that swipes from the Left top corner of the screen to the right lower corner. When razer synapse is open, it does so in 3 seconds. However when I close razer synapse and use the onboard memory it does it in 1 second or less. TLDR: Macro duration shorter when used from onboard memory. Device: Razer Blackwidow V2

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3 years ago
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Fantascsss
posted in Razer Support

Razer Kraken Ultimate, Crackling noise.

So i have razer headset for over 5-7 years now, And all of them were great, no problem at all 7.1 surround was perfect at all times. Now i have the Razer kraken ultimate and i've been really quite disappointed with this ones.. I just don't understand how my razer kraken 7.1 v2 pro had better sound quality and better Surround that this ones which are really expensive at the price of 150Euros. If i could i would've refunded them and change company, that is how disappointed i am with this new THX spatial audio, Its so buggy most of the time it does not work so i play on stereo, if it works the headset gets all crackly and i get earraped every second a sound comes in. How am i supposed to wanna keep wearing this headset if this keeps happening and i dont understand why, I prefer the old 7.1 surround sound system it was soooo much better than the THX spatial audio. I really sometimes can't play my games because the crackling is tooo obnoxious and i get a headache, I tried changing USB ports

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3 years ago
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Slash_Hax
posted in Razer Support

How to increase Nari Ultimate haptics WITHOUT increasing volume

Title says it all My ears are quite sensitive, and I like to have my headset volume relatively low. I recently bought the Razer Nari Ultimate, and although my experience with it has been great, I barely get any haptic feedback, even with bass boost and haptic intensity set to max. The only way I know to increase haptic intensity at this point is to set the volume higher, but that would blow up my ears. Does anyone know a way around this?

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3 years ago
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headMintGreenvine236
posted in Razer Support

Port ładowania

Mam problem z portem usb -c Czasem ładuje czasem nie. Gdzie mogę odesłać telefon do naprawy, zżyłem się z nim POMOCY

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3 years ago
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JustNoob2005
posted in Razer Support

BLACKWIDOW CHROMA RED FLICKERING

I have two things (the \\ and the logo at the bottom) wich don't seem to change lights apart from flickering red for some reason. Is there an obvious reason for this?

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3 years ago
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clubFlaxbit585
posted in Razer Support

Razer Raiju Ultimate Controller Ps4

Habe Probleme mit meinen Klinkenstecker es funktioniert das Headset nur noch teilweise bis gar nicht Liegt aber nicht am Headset habe mehrere probiert Wenn ich den Stecker etwas drehe wird es besser und auch schlechter Kann mir da bitte jemand weiter helfen Danke Mit freundlichen Grüßen

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3 years ago
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megatronspit
posted in Razer Support

UPGRADE!

Hey I'm planning on upgrading the HDD and SSD on my Razer Blade Pro 17 i7-700HQ. I've found a great 2TB SSD but I haven't found a 4TB HDD. Any suggestions? What HDD with fast read/write speeds can my laptop even run? Thanks Razer Blade Pro 17 i7-700HQ 2.8GHz 16gb 256gb SSD 2TB GTX 1060

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3 years ago
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LittleGeezeMan
posted in Razer Support

Razer Basilisk Jittery Scrolling

The scroll wheel itself scrolls fine, but when in any application the motion on screen is jittery. It will scroll a little stop and then scroll a little more. It does that over and over. I tried a different USB port, checked the drivers on the computer, and did a fresh install of Synapse 3. Nothing has worked. Any further ideas would be greatly appreciated.

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3 years ago
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Absolute_Horizon
posted in Razer Support

Man O War Replacement Parts

Hi, I have the Man O War wireless headset. The bracket that attaches the right ear cup to the headset band broke at the swivel connection. I am wondering if it is possible to get a replacement part for this or do I need to try gluing it together as best I can. It's outside the warranty period so that's not an option. Thanks!

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3 years ago
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StarlightRyouchi
posted in Razer Support

I put the wrong country when registering my device

When registering my new headphones, I accidentally put Afghanistan instead of United States of America as my country for my address. I've tried chatting with support, but they don't seem to understand what I'm talking about and keep telling me my package has been delivered. As far as I can tell, I am unable to edit a product registration for warranty and I have tried just inputting the SN again, but it says it's already registered (I thought maybe it would let me change it). Does anyone know if this will affect my warranty? Or does anyone know how I can get this fixed?

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3 years ago
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SilentTrooper
posted in Razer Support

Razer Orochi blinking rgb led only cannot connect to pc

Hi A little help here i have a razer orochi for 3 years its been fine until it suddenly stopped detecting in all of my pc and laptops tried reinstallation of software still not working pls any advice on this thanks

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3 years ago
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Randeka
posted in Razer Support

Uc buy problem

Plzz help me to buy ucc they show me that tansfer has failed why did they show like

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3 years ago
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Peterino
posted in Razer Support

I bought THX spatial software but no code is sent to me.

I already contacted support section but they tell me to contact gold&silver section(why?) It's been 3 days and I haven't got any replies from razer since then. Can anyone help me with this ? Also I already attached the payment bill from paypal in the form and there are no history payment in my razer account so maybe the transaction didn't get through ?

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3 years ago
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Kardue
posted in Razer Support

Synapse 2.0 won't launch/open after synapse 3 install

Using Tartarus Chroma for years, like it very much. Just got a Tartarus V2 Pro a few days ago because a button on the Chroma is goin out. So I installed Synapse 3 because the V2 Pro only works with Synapse 3, as soon as I install it suddenly Synapse 2.0 won't launch and my Chroma isn't recognized anymore. I launch Synapse 3 and Legacy (which I assume is Synapse 2.0) is shown in the window but when I try to click on it it just gives me a message that I need to have Tartarus Chroma connected which the Chroma IS connected, it just won't recognize it anymore. I've uninstalled EVERYTHING Razer (Cortex, Synapse 2.0, Synapse 3) and even deleted keys in regedit, then restart, and done a clean install using links on the Razer website. Nothing works. Only now when I install Synapse 2.0 it doesn't even give me a shortcut so I have to go look for it. Nothing happens no matter how many times I launch. I've done a clean install 5 times already with fresh link downloads just in case the downloads wer

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3 years ago
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archviz
posted in Razer Support

Can't find Enable Stats & Heatmaps

Hi! I didn't found the "Enable Stats & Heatmaps" option in Synaps 2.21 for my Abussus v2. It's not presented where it supposed to be like the manual said. Is it a bug? Is it possible to have it? Dell Inspiron 7567 laptop Windows 10

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3 years ago
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Krytennz
posted in Razer Support

number 2 key is acting weird

Hi there, I have an issue that has started today. Whenever I type in the 2 on my Razer Cynosa Chroma keyboard it shifts it to the start of the page (as if I pressed the CTRL home button and then displays the number 2 at the start of the sentence. For example if I typed in 1+1=2 it wo2uld come out like this: 1+1= Notice how it has jumped up to the sentence above. I've tested it on my laptop and it works fine there. Anyone got a fix for this really annoying issue?

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3 years ago
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Phaze77
posted in Razer Support

Synapse 3.0 won't stay logged in or launch

I have reinstalled and completely wiped all files related to razer multiple times to get the program to run. The one time it came up, it only showed my account details and then closed when I clicked on it to open synapse. I just got my naga pro today and never for a Razer product have I had to do much more than download and go. Help me figure this out so it doesn't go back to the store tomorrow.

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3 years ago
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NewFireTR
posted in Razer Support

Razer Hammerhead True Wireless App is Couldn't find earbuds

I have a Razer Hammerhead True Wireless. I can connect with bluetooth but the application is couldn't finding earbuds.Please help me.I'm adding video: https://drive.google.com/file/d/1JrFkqbRIP_vqxwO3_DnZow1DrwXFkoFR/view?usp=sharing

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3 years ago
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filipinzz
posted in Razer Support

Mouse and keyboard keep disconnecting

Hey! I have a laptop, so I don't have many usb ports to connect my peripherals. To solve this issue I bought a tp-link powered usb hub, to be able to connect more devices. Since then I got a Razer Ornata Chroma and a Razer Deathadder V2, and they work fine, as long as they are connected directly to the computer, leaving me with only 1 usb, which is used by the usb hub. As soon as I connect ant of this devices to the hub, even if I only use 1 of the 7 ports that the hub offers me, the device keeps disconnecting and connecting every 10/15 seconds. Keep in mind this only happens with these 2 razer devices, any other device I connect will work perfectly. To solve this issue I would just connect my razer peripherals directly to my pc, but a new problem came up. I started working in a new company and I now have my personal laptop and the company laptop, and need to change my mouse and keyboard between these two quickly, so I tought I would use the hub and this way I could change between lap

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3 years ago
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Hyybrid
posted in Razer Support

How can I reset my Naga Pro?

Title, the friend who gave me the mice is no longer in contact with me, is there a way to unpair / reset that doesn't include him doing something?

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3 years ago
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salihiqbalnazer
posted in Razer Support

Reset

Hello, I am wondering how to reset my razer blade 13 as due to some reason the password is not recognized. I guess the best way is to reset and start a fresh as I do not have many applications or files installed or set up. The language is in half mandarin and not able to change thue as well. Thanks.

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3 years ago
Cyraxus
CyraxusInsider
posted in Razer Support

Chroma Studio lighting issue

Hey guys. I'm having a weird issue since the last synapse update. I use chroma studio to sync my lighting. Randomly every couple of minutes my chroma profile will disconnect and the lighting on my devices will either shut off or change to spectrum cycling. It's very random. To get it back to normal I have to use my global shortcut that I setup for the specific chroma profile. I have uninstalled synapse and re-installed it but the same thing continues to happen. Anyone else experiencing this?

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Cyraxus
3 years ago

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